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Batterystuff.com / I felt like I was dealing with the customer service staff of a third rate business

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While the website was fine and the products offered seemed to be a good value, their system shipped the wrong item and they refused to correct their error, instead blaming the mistake on me. They continued to deny any responsibility for their error, even though their systems also failed to deliver ANY email to me as well. What they obviously do not understand is good customer service. They also could care less that I told them if they just corrected their error that I would probably be a long term customer for the product in question. They continued to support their automated system which failed to order the right product and failed to deliver any confirmation of that order. I always shop online - never go to a store - I have NEVER had this type of error happen. I felt like I was dealing with the customer service staff of a third rate business°.

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  • Sd
      14th of Jul, 2014

    This customer ordered a product, and that exact product was sent to him. When he received what he ordered in error, we simply requested that he return it to us, and we would ship out the product that he intended to order. We asked him to pay the return shipping, which he refused any responsibility whatsoever.

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