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Bought a battery from pricegrabber, was from battery jack. battery went bad after 10 months. thankfully found info and contacted company they shipped me a replacement battery under warranty. well and good. now the second battery they sent me is bad. they are hiding behind company policy of one battery one warranty. as a consumer if I am sent defective product why should I put up with it. i have gotten 2 batteries from battery jack and both are bad I spent 80.00 for a paperweight. i want my money back. was funny they kept saying let me help you and then kept explaining one battery one warranty company policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have bought several SLA batteries from battery jack.com for various apps (scooter, mower) and have found that their batteries were way better than the OEM batteries that they replaced. With all due respect I have a feeling that GinJ44 's battery problems are more likely caused by an inferior charger or incorrect charging methods. Many off-brand and even high profile brand-name cordless electronic devices come with OEM chargers that do not optimize battery life. Lead-acid batteries are best maintained by "smart" chargers that provide a charge cycle that follows a specific charge pattern for each battery depending on current state and what application the battery was designed for.
Other devices take a different approach. For instance the battery pack in my Neuton electric mower has a small circuit board built into it that controls the charge pattern and uses a standard wall wart ac to dc power converter. In other words a "smart battery" and a "dumb charger".
You can learn how batteryjack.com's PowerStar batteries are constructed by browsing their website at http://www.powerstarsla.com
for more info on battery technology:
http://batteryuniversity.com/
for more specific info on lead acid battery charging:
http://batteryuniversity.com/learn/article/charging_the_lead_acid_battery
Lead-acid batteries are not rocket science. But how they function is determined by some very basic science that can be controlled to get optimal use from them. Devices like PC power backup systems or alarm systems that are considered to be "mission critical" have well engineered charging circuits to maintain peak battery performance. Other "not so critical" devices often have chargers that destroy batteries which replacement costs, more often than not, come out of the consumers pocket.
DC
No lead acid batteries are not rocket science and their customer service isn't either. But what they are is scam artists. They advertise lengthy warranty periods but do everything they can to not replace a bad battery with all sorts of excuses.