BatteriesPlus
reviews and complaints

Terrible manager Lars and his employee Chris. Bought a $90 6v truck battery to see if the engine in a recently purchased old 1950 Chevy Truck would turn over. Only takes a few minutes to know. A 6v battery is rare and not something I would have sitting in my garage. I told the employee Chris, who I was buying the battery from, exactly what I was doing. Told him if it doesn't work then engine will be bad and I will need to return the battery. I specifically asked how long I have before I can return the battery. He told me 30 days. Truck engine was bad but when I took the battery back with my receipts the manager Lars told me 2 weeks only on returns. I explained everything and he said "Sorry that's the policy and it's on the receipt". I said "You don't get it and now I am out 90 dollars because your employee told me 30 days and your policy is in microprint on the back of a receipt and that's even after the sale!" I returned the next day after talking to my wife about it and sleeping on it because I felt it just wasn't fair. Lars said his employee Chris said he told me 2 weeks on returns. I said your employee is lying to save his own [censored] and I would like to speak to him. Of course he wasn't there. I then told Lars it was the very 1st time I ever bought a car battery from them and after this experience I will never purchase anything from their store again. I also told Lars that I have been buying my home alarm, security cameras, and hearing aid batteries from them for many years. I told him as a manager it did not make sense to refuse the refund in my situation knowing he is going to lose all my business yet alone telling everyone I know about my terrible experience. Lars let his immature and lacking social skills interfere with a good decision. I predict he will not be manager very long with this type of customer interaction. He doesn't get it and should not be in a leadership position, especially a store manager. DO NOT DO BUSINESS WITH THE LAKE WORTH STORE !

On 6/19/2019 I returned motorcycle battery CYLA12ABSXTA to BatteriesPlus Bulbs to Store# 468 and was serviced by Travis. I originally purchased a battery over a year ago and it eventually it died, so I returned it to the store and received a new one. The new on I received was not the correct type, so the store swapped it out for the correct one. Within days, the replacement battery would not keep a charge. I scheduled an appointment with a motorcycle mechanic who checked the charging system and wiring of my motorcycle. His testing confirmed that there was not any issues with the motorcycle and that the battery was completely dead and not holding a charge. I immediately took the battery back to Store# 468 where I had the unpleasant visit with Travis. Travis stated that he needed to charge my battery and test it before replacing it. He stated that it would take most of the day, in which I was not happy about, but I left the battery with him so he could proceed with testing. Travis contacted me about 6 1/2 hours later (approximately 4:18pm CST) and stated that the battery would not keep a charge and he will replace it, however, if the same problem occurred, he would no longer honor the warranty. I asked him if the battery came with a warranty and he said yes, I then asked him then why would the warranty not be honored? He could not answer, I then said that the battery not keeping a charge is not my fault and I am not purposely making it not charge, if anything, it is an inconvenience because I cannot ride my motorcycle, have to keep coming to his store, and paid for my bike to be checked out to find that there isn't anything wrong with my bike. I told him I was headed back to the store and I would like to see the warranty policy that states why my warranty will no longer be honored. When I arrived to the store, Travis had the new battery ready along with my receipt. On the receipt, he typed " Instructed customer that we would not be able to warranty this battery any longer if new battery comes in under the same conditions "low voltage". I asked him where in the warranty policy does it limits the amount of times a warranty can be honored, or why my warranty should not be honored? Travis flipped over the receipt and pointed to the warranty policy and said that I fall under the section of "Owner abuse or neglect". I asked him what proof or evidence he had to make that determination as the battery was never returned with and scrapes, dents, or broken parts. Travis did not have a response. I am trying to resolve this at the lowest level possible, however, I am willing to escalate if necessary. The poor customer service, false accusations of me abusing or neglecting the battery, and personal choice to not honor my warranty although the battery comes with a warranty is absolutely unacceptable. I would like to receive a phone call or email in a timely manner (5-7 business days) to address this issue and determine BatteriesPlus Bulbs course of action to resolve this issue. Again, I hope we can resolve this issue, but if I do not receive a response within 7 business days, I will have to assume that BatteriesPlus Bulbs have no interest in resolving the matter and further escalation will be needed. My contact number is 832.883.5038 and my email address is: [protected]@yahoo.com.

I purchased 4 - 6 volt batteries from them in january.
Today is june 19 and 2 of them are not holding power.
I brought them back to the store to have them replaced as they were covered for 1 year.
They refused to replace them saying they were not holding enough power.

They said they would need to have 5 volts. If they did they would be working.

Stay away they are liers

I was a walk-in customer at the Garland, TX (#408) on 6/8/19. I came in for a battery replacement on my Samsung Galaxy S6 Edge. I had previously booked a 2pm appointment on 5/23/19 via their website for the same service but called and canceled that appointment. At that time, the website prompted me for information which I provided. That information is shown below.

1. Name
2. Email Address
3. Phone Number

When I entered the store on 6/8, I requested the same battery replacement service on the S6 Edge. The employee pulled up my information based on my name and continued the intake process without speaking with me. At no point did he ask me if the phone was previously repaired by a 3rd party or if it was refurbished; however, my Device Information intake paperwork was entered as I had answered "No". I am the original owner of the phone so it was not refurbished. I'm sure if you request John Staples (manager/owner) to review the security footage for 5:15pm on 6/8, he would see that his employee never asked me anything about the phone as the only discussion we had ended once he found my information in the system.

I received a phone call from John Staples on 6/10 around 11:15am. I explained on the phone what had occurred. He asked me to bring the phone in to discuss the issue in person and see if there was anything that could be done to repair it. We agreed to meet at 7pm, I arrived at 6:45pm and was immediately told by the owner John that because my phone was a Sprint phone currently activated with T-Mobile service that the phone was unstable. At no point was I asked during the intake process any questions that would've led me to believe my phones previous network or repair history could cause anything to go wrong with a battery replacement. If I had known that was going to cause an issue and make the phone inoperable I never would've changed the battery (the OEM battery worked fine but didn't hold a charge for more than 18 hours). John was very accusing and told me that I had to have answered the questions if the information was entered into the computer. He told me that if they had my name, phone number and email that his technician must have spoken to me and asked me the questions on the Device Information section. This is completely false; my information pulled up based on what I had entered into their website. During the course of our conversation John never stated that he asked his employee or did any investigation to confirm if his employee had actually followed protocol during intake of the phone. I explained to him that I had originally made an appointment online which is how his employee got the information (listed above). He continued to state that his employee must have asked me or else it wouldn't have been in the system.

During the battery replacement something went wrong and now the phone will not remain on; it continues to restart, overheats and doesnt hold a charge. When I was initially given the phone back on 6/8 around 6:45pm I noticed the issue almost immediately because the phone shut off and restarted while I waited in line (video footage should show this as well). At that point the employees stated that the phone must have been doing that when it was brought in and that it didn't have a mobile signal before it was worked on. Again if the video footage is reviewed it will show the intake technician entered information into the phone (I know this because whatever was done caused it to make an audible beeping noise) which means it was functional and was able to stay on. The technicians said that the battery might be faulty and said he would replace the battery again and I returned to the store to pick up the phone on 6/9 at 11am. I was given the phone and shown that it stopped turning off and restarting. I signed the paperwork and headed to Tmobile to have them explain why I was no longer getting a mobile signal (I thought it might have been the SIM card was damaged). While at T-Mobile the phone got very hot and started turned off again. I called the Garland store and I requested my original battery back. I then went to another Batteries Plus location in Plano, Texas on to request them to put my original OEM battery back inside because I didn't trust the workmanship of the Garland location. The technician at the Plano, TX location stated that it's possible that the previous technician had "fried the motherboard" inadvertantly which could be causing some of the issues I was experiencing. I want to state that the customer service I received in Plano was very pleasant. I explained to them what happened and they reinstalled the OEM battery free of charge.

I've received nothing but accusatory questions at the Garland location from the staff to the store owner from the moment I stated that the phone was having issues.

I was having the battery replaced to send the phone with my 11 year old son who is taking a trip to Indiana for the summer. I have proof of purchase within the last 30 days of T-Mobile (3-month pre-paid cellular service), Cellular Zone receipt (screen replacement) and Amazon case purchase. None of that would have been necessary for a phone that was inoperable. I also can show the mobile service use history from T-Mobile showing that the phone was 100% operable and in-service on their network prior to me entering the Garland store location on 6/8.

I would hope the attitudes and customer service of the employees and manager at the Garland location doesn't reflect the values of Batteries Plus. I asked John Staples who he reports to so that I could reach out to them and he answered that "he doesnt report to anyone because he owns the store". I understand that Batteries Plus is a franchise with independent owner/operators but each store is still a reflection of your corporation as a whole and the way I was treated was deplorable.

If there are issues with people falsifying intake information or employees answering on the customers behalf, customers should be asked to initial next to their answers on the printed form. I would've immediately noticed that the "Repair Previously Attempted by 3rd Party" selection stated "No". I had the screen replaced on 5/22/19.

I have received a full refund but will ultimately lose money because I will be purchasing another phone to send my son for use this summer as that need didn't go away with the damage that my phone incurred.

I purchased a Duracell Ultra Platinum AGM in 2018, the battery drained after cold winter night, Battery Plus charged the battery and informed the battery was okay. The next cold winter night the battery drained again. The Battery Plus - Temecula, wouldn't honor the 4-year warranty and indicated it was a car problem. So I brought the car to the location: Alternator, Starter, and electrical system all checked out okay. Took the vehicle to local manufacturer service dealer - car checked out okay. Battery Plus - Temecula refused to honor warranty - this is a breach of contract to take an action that violated the battery manufacturer warranty and store policy. I'm reaching out to Battery Plus initially to refund the cost of the battery; however, further actions are likely.

Batteries plus website allows for scheduling an appointment for phone repairs. The website, for my model phone, offered between a pixel and pixel xl. My phone is a pixel2 so I selected pixel. I was given a cost of $129 and with the coupon would get an additional $10 off. I then called the local store to make sure that the pixel 2 would be repaired for the $129 and was told yes.

I then went to store on my scheduled day, today, and was told it was going to cost $199 because it was a pixel 2. No one in the store ever said I was told the $129 price.

Obviously I did not leave my phone and doubt that I would seriously consider going to this store again.

[protected]@yahoo.com
[protected]
Order Number: EC0022504828.

Buy the Duracell Ultra High Capacity Battery for Acer Aspire 5415 "COM 12594"
ONLINE. . I went to the store in Hatillo Puerto Rico to pick up the bartery the store manager gave me a basic brand battery in a old packaging, to claim that the battery I bought online was another and that even the box was already erasing the sun that I caught said I was having problems with the shipments, which ordered that it took to arrive on March 15, 2019. call the store in Bayamon Puerto Rico and explain to me that if the manager of Hatillo yesterday picked up that basic battery. Who is lying to me? Pay for a product and are not serious in online sales?

You sell merchandise online and sell the old things to the customer and the ones you want in the stores.

I bought the best, highest cca battery they sell on 01/04/17 on 01/31/19 will not charge full they took it out of the truck and charged it and it would not fully charge but they would not warranty it! So i'm let with a junk battery last battery they will every sell me, I went straight to oriellys and bought a new one, do not buy from battiers plus!

I did not receive the product I ordered but was charged for it.

I ordered 2, Ni-MH SC3600mAh(8) 3.6V, with 3 green wrapped batteries with a black and red wire coming out of the side top, back in October. The charge hit my credit card for $48.51, on 10-30-2018, but I have never received the batteries.

Can you check to see if they were ever shipped?
Please look into this matter asap.
Thank you,
[protected]@pammcclurg.com

Brought iPhone to store, told them battery only lasted one day. they replaced battery
As I was leaving store I noticed that the charge was the same ( 12%-15%) when I brought it in originally. When back in store, they could not explain why. Went home, charged the phone that night, battery only lasted one day.
Went back to the store 4 days latter after experiencing the same problem. They then told me that, that was normal for that iPhone and I should charge it every night.

Why would they replace the old battery if the new one would not perform any better?
I do not know if they even replaced the battery or they are BS ing me with the capabilities of the new battery. Why would they replace it in the first place?
I would request a refund.

David Stoddart
[protected]

I had a battery replaced on my Galaxy S6 on September 15 at your store on Greenfield and Highway 100. A few weeks after replacement, battery was not holding a charge for more than a few hours. One day, the battery charging icon appeared on the screen but it was not charging. I took it back to store and they agreed to replace the replacement. 30 minutes after taking phone, the guy said it was not the battery but that phone was a "brick." The screen was black and the phone was felt warm. This was not the case when I brought it in. I was told he didn't know what happened and to take phone to Sprint. Sprint would not look at phone because Batteries Plus has serviced it. Was told to take back to them. Took to another BP store and was told to return to original store and that it needed to be sent to Hartland store. Manager kept phone for over a week and after repeated visits and calls, refused to repair. Stated that battery replacement didn't cause problem. I need the information on the phone but can't turn it on.
Marilyn Wilson

Took IPad in for battery replacement. That didn't work so they had to send to corporate. Came back with multiple cracks and chips in the screen. Was told it was unrepairable, duh. How can they hand me a devise back looking like this when it was fine when they received it? Also, why did I have to repeatedly call for status when I was told repeatedly they would call me? Shame on you.

I talked to a person on Friday October 19th about a battery replacement for my cell phone, this store is in Kingsport TN, they said there was a battery for it in Johnson City TN, and said it would be in there store first of week, I said that was fine that I was flying out for business on October 29th and would return on Friday October 26th, so I just swing in there and they don't have it and that it hasn't been sent. I am not happy at all about this, I would have drove to another location if they could not perform getting this battery, and I was needing it put in too. So I'm not sure what to do but obviously not come back again.

i set up an appointment with Fairview Heights's bulbs plus batteries and had my phone fixed almost 3 weeks ago on the 29th of september. it is now oct 19th and while i was texting some friends my screen went black and now i can't see anything but a light on the side of my screen. i can feel the vibration when i try to use my finger print but nothings showing up.

I purchased my battery from one of your local stores in Tallahassee, FL, now closed, 23 months ago. On Sept 27, 2018, it suddenly quit charging, of course I was out of town in Orlando, FL. I attempted to exchange the battery, only to run into your company bad return policy. At the time I purchased the battery, I asked about the warranty, was told 3 year free replacement. At no point did the employee care to explain your nutty bring us the bad battery for up to 2 days, so we may confirm it is crap! Obviously, you would have never gotten my purchase, that is the worst policy I have ever heard of for a car battery. Here, "please take my power source to my mode of transportation for up to 2 full days, leaving me with NO mode of transport, while we SUPPOSEDLY run OUR special tests to VERIFY what I already KNOW that day". You must be kidding. Yes, I probably should have done more research into a shady company's return policy in case I ever needed it, but I figured asking the right question, the employee would have been forth coming with necessary information.

Needless to say, your company pulled one over me this time, Walmart was happy to sell me a battery, that comes with a SAME DAY replacement warranty, big surprise, a company with honor. I will be telling anyone and everyone that ever needs a car battery WHERE NOT TO GO...Batteries plus bulbs.

You need to be sure to be forthright with all BS warranty jargon so as to not anger everyone who runs into this problem, which I am sure is quite a lot.

Good Day,

John Carlan

I purchased a battery for my LG10 cell phone last year from Batteries Plus. I was told at the time of purchase that it had a lifetime warranty. I began to have problems with my phone holding a charge, or the battery would show fully charged and then drain very quickly. I always keep my phone in a case, so I took the case off, and found the back cover to my phone was not completely closed. I took out my battery and it was swollen in the middle.
I went to the Battery Plus store where I originally purchased the battery, the Town Center location on SE 29th in Midwest City, OK, to get it replaced. The person who assisted me, never asked my name or asked for ID, and told me he would get me a new battery. He was very helpful and nice, he put the new battery in my phone, and then proceeded to tell me he wanted to help me out and instead of the $39.99 plus tax I paid for the battery, he would only charge me $29.99 plus tax for the battery.
I said, what about my warranty? He said the warranty didn't cover swollen batteries, because it wouldn't be the fault of the battery. It wasn't my fault either. I don't over charge my phone. I do however keep it in a case and normally keep it on my bedside table or laying on the pillow next to me at night (it's my alarm clock), which he says could have made it over heat.
If I had known there would be stipulations for the warranty, of this nature, I would not have bought the battery. I felt like I have been robbed. People are in vunerable positions, because they need their phone, and you take advantage of them.

My sister was visiting me here in Glendale AZ in April 30, 2018and she needed a new Battery for her phone and we purchased it here at the Bell Rd store. Her cell phone stopped working and the battery was dead. She took it to the Samsung repair center and they replaced the battery and her phone is working once again. Batteries Plus guaranteed their battery for one year and she took it to her local store in Largo, Florida today September 4, 2018. The person helping her said the repair center that told her it was the battery was a liar - he kept calling this person a liar and was very rude in dealing with my sister. He also said it wasn't one of their batteries. However, he did offer a store credit in spite of the fact that she had the original receipt. She will not step back in the store again after being treated so rudely. I certainly don't think this is any way to run a business.

Terrible attitude treats employees like crap walked in on him down talking his employed threatening to fire them if they didn't get there [censored] together when they seemed to be doing there job trying to help out the customers that came into the store. He's very pushy with lots of attitude. This person doesn't belong in management I will not be coming here anymore because of him. I'd much prefer the young girl she took her time with what I needed and did thorough search to ensure I was happy that's good customer service! The young boy was watching her hope he picks up from her great qualities.

Purchased a cell phone battery for $49.04 a few months ago - battery died.
Sales person said it was under warranty but could not find my phone number in their computer for warranty replacement. So, I reluctantly purchased another battery.
I think I paid cash for the original battery. Batteries+bulbs is more concerned about marketing and selling collected personal information. They take advantage of people's ignorance.

On July 13 I went into one of your listings trying to get a screen for my iPhone 7 like always do. And a manger told me they do not sell the screens. I told him I have bought a screen before and had a recite to prove it. He still refused and then told me to leave or he was going to call the police. This was totally uncalled for and embarrassing. I then asked for the number to his manger or to cooperate so that I could file a complaint and he refused. The manager name is KEVIN and store number#683.