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Batteries Plus Bulbs / defective product

1 3320 Austin Bluffs PkwyColorado Springs, CO, United States Review updated:
Contact information:
Phone: 719 599-9554

Purchased Battery for riding mower in late January 2008 which supposedly carried a 3 year warranty. I was advised by merchant to take battery out of mower until mowing season which would lengthen life of battery (my last battery lasted 3 years leaving it in the mower). In early May 2008, battery was taken out of laundry room, installed on mower, but the mower would not start. Battery was taken to Auto Zone for overnight slow charge. The following day, the battery would still not start the mower. A new battery was purchased from Walmart, installed on the mower, and the mower started on the first crank (no wonder why these little guys are going belly up).

I was accused by the vendor of abusing the the unit causing the warranty to be void. No explanation of how this could have happened, no credit for the unit, just a " so sorry Charlie, but Thanks for your $35". If their products require a more temperature controlled environment than a laundry room. IT SHOULD NOT BE SOLD IN COLORADO!!!

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Comments

  • Fr
      24th of Jul, 2008
    0 Votes

    I just experienced a similar situation. I purchased the best available battery from Batteries Plus in Dewitt Ny for my waverunner last year. The OEM battery was in the unit from 2003 to 2007, that's 4 years. Purchased last year, I talked to the manager and said I wanted the best. The Batteries plus unit was there most expensive maintanence free battery, and died one year later. Stored inside in a garage and charged over the winter. Spoke to three people at the franchise today and dissapointed with the company attitude overall. I don't have my reciept, and that's the bottom line.

    Not that it matters but I'm 50 years old and have purchased many batteries, also I have three kids own a business and would never be spending the time writing this if it wasn't a matter of principle.

    For what it's worth...

  • St
      25th of Sep, 2008
    0 Votes

    I bought 4 separate 6 volt golf cart batteries from Batteries Plus in Tucson (Wilmot Location). I have them tied in series in a 24 volt configuration for a special solar application. I regularly check the status of my batteries and make sure they are always charged and maintained properly. One of the four batteries began to have a diminished capacity. When the other batteries where at 6.2 volts this one battery was at 5.8 volts. There is no reason for a battery in series with other batteries to be unbalanced unless it is bad.

    I took the 1 year old defective battery back to the store where I purchased it and they said they would have to fully charge it before they could test it and I would have to leave the battery overnight. I called the next day and they said the battery was fine and I could pick it up. They had charged it for over 10 hours with a 40 amp charger. When I picked it up I asked them what the battery voltage was and they said "6.5 Volts". I thought that was pretty good and I was pleasantly surprised they were able to get it charged. A fully charged 6 volt deep cycle battery should read about 6.35 volts fully charged and almost 7 volts if it just came off the charger. After I put the battery in my car, I tested it with my own volt meter and it was only at 6.1 volts. I went back inside and told them that it was only 6.1 Volts.. They said "well it passed the load test so its fine". The problem is that a load test is not the same as a capacity test. Also they refused to do a hydrometer test because they said it would be inaccurate because I added distilled water to the battery, which may be true, but that doesn't mean that the hygrometer test should read dead.

    I attempted to prove my point and explain that the load test is not the same as a capacity test, and they refuse to understand what I am saying. In fact, they kept saying things like
    "whatever.. I guess you know something about batteries that we don't".
    "here you go, you battery is charged and ready, you can come pick it up any time".
    "I've been here for 10 years and I think I know what I'm talking about"
    "Your volt meter must be bad".. Note: My volt meter is $400 certified calibrated fluke meter... EXTREMELY ACCURATE
    "its over 6 volts so its charged"
    and my favorite:
    "Whats the difference between a load test and a capacity test!? There is no difference".

    The entire experience was dreadful. All they did was talk to me like I was stupid and treat me like I didn't know what I was talking about, but in fact, they didn't know what they were talking about... Either that, or they didn't want to warranty the battery. Now, I've made several trips to the store (40 miles round trip each time) and walked away angry each time. They are rude, a-holes, and scammers. I still have yet to know if they will warranty my battery, but even if they do I will never buy from them again... not because of the defective battery (that is expected to happen occasionally with batteries), but because of their lack of knowledge and rudeness towards me.

    I know all of this might be a little too technical for a lot of people to grasp the profoundness of their errors, but please believe me... Me and my fellow engineers just laugh and cringe when we talk about this. Batteries plus Tucson location on Wilmot is STUPID.

  • Ch
      30th of Sep, 2009
    +1 Votes

    well actually a load test is the same as a capacity test...what do you think you are testing when you draw a load on a battery? you are drawing a certain number of amps for a duration of time relative to the cranking amperage. if you run the load test at a lower amperage for a longer amount of time (which is the proper way to "load test" a deep cycle battery, you can get pretty accurate results. For a car battery (starting)...you may test it at 400 amps which is somewhere near 800 cold cranking amps for 15 seconds to see if it passes the test. On a deep cycle battery the same size, you can draw about 50-100 amps for a minute or 2 and see if the voltage drops below the recommended voltage on the load tester. The only way to TRULY test a deep cycle battery is to take the amp hour rating of the battery...which a golf cart battery is near 200AH and take something that draws a certain load...say a 6 volt light bulb that draws 5 amps for example. You then divide 200/5 and figure that the light should run for about 40 hours. SIMPLE!!! Batteries Plus stands by their warranties, the batteries just need to be properly tested before they give away FREE product or else anyone could walk in and say their battery is bad every year. So in their defense, they are just doing their job. No way to change physics that I know of, unless maybe the guy above me is Einstein. Anyway, have a great day.

  • Mi
      30th of Dec, 2009
    +1 Votes

    People...batteries do not keep themselves charged! Just because you bring a battery inside for the wintere does not mean you do not have to charge it! Batteries loose up to !% of thier charge A DAY (if left connected in a vehicle) and up to 0.5% of their charge a DAY just sitting (in a laundry room). When a battery discharges, Sulfation occurs and your battery will be come weaker and weaker. You MUST keep the charged at all times when not in use or your battery will never be 100%

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