BattDepot / No return of my property
Regarding: BattDepot.ca (Suite#1202, 103-8580 Cambie Road- Richmond, BC - Canada, V6X 4J8 ) AND 1313 E. Maple St., Ste 508, Bellingham, WA, 98225)
I purchased a replacement battery from BattDeport less than a year ago. While under warranty it started to smoke on March 14th so I returned it, by mail, to Batt Depot . Shortly after I returned the battery, they requested that I ship my netbook for diagnostics. I replied that it had been diagnosed locally, but Batt Depot persisted with their request. Nothing was said about fees or handling costs. I mailed the netbook at my expense.
Now, BattDepot REFUSES to return my netbook without charging me for diagnostics and shipping! I refused to pay, so they have NOT returned my ($377) computer. I involved a Supervisor who dropped the diagnostics charges, but persists with a shipping fee ($25) which was not disclosed until recently. So, I still am unable to obtain my property.
BTW, I have e-mail docs testifying to correspondence, but am unable to attach. Is there somewhere I should send it?
Since NO DISCLOSURE WAS MADE BY BATTDEPOT of ANY CHARGES, could you please help to get the equipment back? Asus has been waiting for over two months to make their own determination and the lack of equipment diminishes my chance of resolution in this matter .
NOTE: This company has TWO addresses: in the US and in Canada. I am told the company is actually located in Canada, but receives mail in the US & transports it to their Canadian facility. I do not know if this is true, never-the-less, I need assistance getting some ethical & responsible follow-up from BattDepot. Are you able to help me...please?