Menu
Bath & Body Works Direct
Bath & Body Works Direct Customer Service Phone, Email, Contacts

Bath & Body Works Direct
reviews & complaints

www.bathandbodyworks.com
www.bathandbodyworks.com

Learn how the rating is calculated

1.1 379 Reviews

Bath & Body Works Direct Complaints Summary

7 Resolved
370 Unresolved
Our verdict: If considering services from Bath & Body Works Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Bath & Body Works Direct has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bath & Body Works Direct. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bath & Body Works Direct reviews & complaints 379

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Bath & Body Works Direct reviews & complaints

ComplaintsBoard
B
6:49 pm EST

Bath & Body Works Direct body spray - moonlight path diamond shimmer mist

On December 28, 2017 I purchased Moon Light Path, Diamond Shimmer Mist spray. I sprayed my body with the body mist on January 3, 2018 and within 2 to 3 hours I started to feel irritation the area I sprayed started to burn. As the day went on I start feel my skin burning and I went into the restroom at work and notice I had redness. I had to endure the pain until I was off work. I stopped at CVS and purchased Neosporin cream and went back to Walgreen Drugstore and purchased Benadryl. I have applying the cream and taking the Benadryl for a week now. I am enclosing photo of the area that was affected. These photo are after using the Neosporin Cream and Benadryl for 7 day. I will be making an appointment to see my doctor. I afraid my skin will not heal without medical attention.

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
K
11:23 am EST

Bath & Body Works Direct vanilla bean body butter

When I paid $43.91 to recieve 3 shae body butters, 2 lotions, and a body mist. When I received my package EVERY SINGLE body butter and lotion was broke and oozing lotion out of the bottom or the lid! There is lotion all over my perfume! One rose lotion had a broken lid and the other was broke at the bottom of the bottle getting EVERYWHERE! It was all over the box as well! The box is brown from lotion sitting in and all over it for multiple days! I am NOT happy with the way I received my package! It is totally unecceptable! I can't use these products when they are broke and leaking out everywhere! Half the product is already gone from leaking overwhere and on the floor when I pulled it out of the box! I would appreciate my money back or new product!

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
J
5:41 am EST

Bath & Body Works Direct customer service from management

Im beyond upset I was trying toBUY candles to stock up . Also theEmploye here at Downey Stonewood Ca store number 80042 told me they were on sale for 2 dollars 💵 & since I'm trying to stock up I had a total of maybe 15 candles because that's all that was really left, they denied me the price trying to charge me 10 dollars each when clearly it stated 2 dollars the manager Theresa was very rude & spoke to me as if I was bothering her. I would like to speak to someone pls & get my candles for the honored price, when trying to take a a picture of all my candles she quickly told her employee to take them to the back to storage so that they wouldn't be sold, which doesn't make any sence, I was there at this location for almost an hour trying to find my scents nonetheless spend 20 minutes in line to be denied the price as shown & only to be talked to as if I was stupid .

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
C
7:39 pm EST

Bath & Body Works Direct my manager is not replying to me and I haven't heard that I am fired. I need to know what my next steps should be.

Hi there, I am "currently" an employee at the Gresham Bath and Body works as a seasonal position. I have not heard from my manager in three weeks. I have reached out and contacted him by email twice. He has not been scheduling me or replying to my messages. I still have personal items at work. Wanting to know if this is legal of him to do and what my next steps should be? Thank you.

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
B
11:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct vanilla bean noel super soft body plastic jar broken item# [protected]

Invoice date 12/31/17,
item # [protected],
order# [protected],
sku#[protected]

I received my order today. I retrieved it from my deck right away because it was so cold out. The bottom of the plastic jar which contained Vanilla Bean Noel Super soft Body Butter was broken. It appears to me that it might have frozen during shipment. It was not left out at my house. I retrieved it from my deck as soon as I heard UPS leave. I would very much like a replacement. Thank you!

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
B
1:47 pm EST

Bath & Body Works Direct doubly bubbly cloud bath

I recently bought 4 of the above product, it was 75% off. I am an avid bather and love my bubble baths. When I saw the name of this product I knew I had to purchase it and was looking forward to my bubble bath. Unfortunately my experience was dismal. When I used it for the first time it,
produced a smattering of bubbles (very little) and within a few minutes they disappeared. I am always pleased with your products but this one disappointed me. I feel that the name of this product is very misleading.

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
H
5:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct missing products

Order date: 12-26-2017
Receive date: 01-04-2018
Order#: [protected]
Package ID: [protected]
Store#: 083020
I ordered four Autumn, Wallflowers 2-pack refills. Item#[protected], Sku # [protected]. I received only one. The box containing the order was in good condition, did not appear to be tampered with. Quantity Shipped states four yet only one found in box. I would like the remaining three Autumn, Wallflowers 2-pack refills please.

Thank you,
Heather Sauter

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
L
10:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct lotions/body cream and bad customer service

You guys just put out the semi annual sale. I buy for me and my daughter. A customer of 22 years since I was my daughter's age. It's very disappointing to go in the store and all scents lotions are not even put out for sale. I understand all won't be put out but what was supposed to be put out wasn't there either. They had a majority of sprays only with some shower gel and barely any lotion. They had a couple of bottles of body cream. It was like they were expecting you to purchase all the spray and keeping all the lotions/body creams inside the white cabinets up under what they had out on the floor. While telling me they had to get the ok from corporate to put anything out on the floor for the consumer. I witnessed the cashiers taking what lotion/body cream was out and saving it for themselves. This was disappointing to say the least. I literally had a body cream which was the only one in the whole store in my hand, and one of the floor girls took it from me and told me her and another girl had been looking for it. Called the girl on her headset and verified she found it for her. I was appalled! On top of that I use body cream because your lotions contain Parabens. I shouldn't have to feel like I have to make a sacrafice to buy lotion when I really want body cream. I'm not sure why you guys are putting these cancer causing ingredients in the lotions charging less but charging more for the body cream which doesn't have Parabens. I've been a customer for 22 years since Country Apple was a hit, and not sure if it's worth me spending my money for cancer substitutes because the originals are never there. You guys have compromised the loyalty of the consumer for a short cut in the product which is a definite health risk. Ok top of that when I want to go buy what's healthy for me I can't because your employees want it for themselves. I'm so disappointed and hurt as a long time loyal customer. I don't feel like I'm appreciated as a customer especially when I spend several hundreds of dollars in less than a years time.

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
K
6:59 am EST

Bath & Body Works Direct energy orange and ginger lotion

I received my lotion yesterday and it was shattered. I have attached some photos of the bottle in the cardboard sleeve. I could not take out of sleeve. It was very cold outside I don't know if that caused it to break or not.i would appreciate it if you sent me another one. Thanks very much!

Order [protected]
Kristin Smith
1360 Stoney Point Rd
Vanleer, TN. 37181

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
T
6:39 pm EST

Bath & Body Works Direct pkg id #[protected] order #[protected]

I recently placed a large order with bath and body. When my pkg was delivered I noticed the box was in bad shape and was fearing the worst ! One of my candles was not placed securely in the brown cardboard protective wrap and was smashed to pieces -it was bubblegum 3 wick candle #[protected]. This is my favorite candle ! Also secret wonderland, fine fragrance mist #[protected] was broken. The little spray top was broken off and cannot be put back on. I would very much like to have theses items replaced and sent to me. I can send back the broken mist but the candle is too badly damaged -I had to throw the pieces out. I would appreciate any help you can give to me regarding this matter. I am a long time customer both on line and in store shopping and hope this problem will be resolved. Thank you. ELIZABETH mCCULLOUGH 203 WEST 3RD STREET mT CARMEL, pA 17851 [protected]@ptd.net

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
K
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct employees

Hi, I'm so disgusted with how we have been treated for the past month ! We shop there all the time, its our favorite place to get all of our lotions, body wash, sprays . all of that ! Or should I say it WAS our favorite place ! When did your outstanding customer service become replaced ignorance?
The first complaint is in the Chinook center in Calgary Alberta, we went in there on a mission so that I could get the whole line of the "moon light path" as that became one of my new favorite scents and I was also on the hunt for the whole line of Paris one . I don't remember the name but I brought an empty bottle . NO ONE greeted us, NO ONE told us about the sale NO ONE was helping anyone (except for the people at the till paying for items) they were just talking to each other ! We asked how the sale worked and the one said " there is signs everywhere" and she turned back to carry on the conversation with her co workers . then we were walking around looking and there was a girl unpacking some boxes and I had asked her if she knew where the new product lines were that I was on the search for ...AND SHE LOOKED AT US AND LOOKED BACK DOWN ! I was floored and I said to my friend" WOW they are doing awesome today lets just go " and the girl looked up from the boxes and laughed and said " thanks for coming in ladies"
When did that behaviour become ok?
Then a couple weeks later we went to the one in our town Lethbridge Alberta, we went in there to buy gifts for 4 people plus stocking stuffers . again no one greeted us, and when we asked the first girl a question and her response was " I'm busy " . so we walked out !
Then today, like a fool, thinking things have gone back to normal. I was sadly proven wrong ! Just ignorant staff all around ! One lady was sighing every time this one customer asked a question as if she was the biggest issue in the world !
I cannot believe this is what it has come too . you guys should be ashamed !

Read full review of Bath & Body Works Direct and 1 comment
Hide full review
1 comment
Add a comment
L
L
Laurie61
, CA
Jan 07, 2018 2:33 pm EST

I was n the south common Edmonton store yesterday. The lady there was so helpful and kind willing to go above and beyond. The Sherwood park mall location I’ll never shop at. Was there at Christmas and their attitudes were snobbish. The sales were not the same as the emails. I tried to explain this and they said your getting the US emails. I said no it’s the Canadian site. I left and went to Londonderry mall. The manager was very professional at customer service.
I do notice what they advertise online isn’t always the same in the store. They put the bottom of the barrel stuff out on the bins. Ended up buying the buy 3 get 2 free hand soaps. The 2 bottles aren’t really free. They charged me $4.50 for all 5 bottles instead of $7.00 each. I spend too much $ at this place. Think I’ll start looking else where.

ComplaintsBoard
N
7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct violet mint lip gloss

I had received my order on 12/28/17 and noticed that my Violet mint lip gloss #[protected] was missing, I looked to see if I had dropped anything out of the package when I had opened it but still wasn't their, and I checked the order to see if they had sent it with the others and yes it was sent but I didn't receive the product that I had ordered violet mint lip gloss

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
P
5:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct missing merchandise in my package.

I received my order in the mail today 1-1-18, order #[protected] Package ID#[protected]. I noticed that one of my items was missing Item #[protected] Vanilla Buttercream Hand Cream. I would really like the item sent to me as that was one of the items I was most looking forward to This is the first time this has happened to me with Bath and Body works. I have been buying products from you for at least 10 years. I would really like the item I bought sent to me or a refund of the product.

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
H
12:51 am EST

Bath & Body Works Direct order #: [protected] only received one item of multiple item stolen I had ordered on 12/26/2017.

I recieved my order yesterday which was 12/30/2017. I went to open it today and was very upset when I got a box about a foot and a half long and about a foot wide which only carried one bottle of lotion in it. It also should have had like 4 more lotions, one fragrance and hand sanitizer. Why did I not get these items, and why the one bottle of lotion? This is the 4th online purchase that I have made that this has happened, and have never complain until now. I understand it's busy during the holidays, but it seems like my order always no matter what seems to get messed up somehow. I'm very disappointed because I love this store so so much, I even said to myself (I bet I didn't receive all the items I ordered.) before I had opened the box. And what do ya know, I was right. I live about 3 hours from an actual bath & body works store, and my online orders mean a lot to me, but not as much when I never get everything I have ordered in one order. 😣

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
R
10:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct register associate

I went into your Woodland Mall Store in Grand Rapids Michigan. I had great service looking for what I wanted and even found a used product in the wrong bin that I wanted and the store gave me a deal! I loved it!

When I went to the counter to pay for my purchases your service desk girl didn't greet me nor speak till I spoke to her. When all done with the sale I happened to look down at the small register in front of me and realized my email was wrong? I said"wait a min, was that my email that just came up wrong?" He response "I don't know"? I said in return "could we possibly look at it and see? I'd like to get the emails, I've often wondered why I don't get emails from your store"? And her response "you will have to do it next time you come I have a long line of people behind you I don't have time to fix it for you right now."
Okay...so there was a line, but really? There were several employees working that day she was the only register working. She certainly could have handle the situation a bit differently?! I work in service myself and know you take care of your customers and treat them with respect and dignity. If not as a business you FAIL! I know I am only 1 customer. But, I will never shop at this Bath and Body Works store again. I will purposely go to another or I will buy off line. Which in return she hurt the other businesses because I would probably buy from other stores in this Mall.

Thank you,

Robin Tyler

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
C
12:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bath & Body Works Direct service from foysth il store

I made an online purchase with Bath and Body for my team's Christmas gifts. I was disappointed with a few of the scents and didn't want to give the items anymore. Additionally one of the candles was damaged during shipping. I waited until after Christmas to return due to the holiday crowds. The manager Gabby was rude about having to give me cash back and out of her drawer. She left Jess and Sheila to deal with me. Jess didn't know how to issue the return since I paid less for one item and more for another. However I had my receipts. She made the
Comment that a manager/Gabby should handle this return. Sheila was extremely nice and took over the transaction so Jess could help other customers. She acted more like a manager than Gabby. Needless to say I was not a happy customer even though I returned my items I was made to feel like I was ripping off the store cause they had to give me cash back. Definitely wasn't taking a gift card for a $115 after she was rude. Gabby needs some soft skill training or maybe to be a shipment coordinator that stays in the back room away from the public. She's a great example of why people shop online. Not to mention it allows me other choices besides bath and body. I truly hope someone does something with this complaint. Kuddos to Sheila who never lost her cool and remained friendly and helpful to a grouchy customer. My apologizes to her. She had the shadow of a true leader unlike Gabby who just had a title and one that isn't deserved.

Thank you
Chastity Ramey
[protected]

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
S
10:10 am EST

Bath & Body Works Direct wallflower plug in

Received my. shipment today of lotion and wallflower refill and a rose gold dual snowflake plug in, which the plug in should have been packaged a little better or bubble wrapped, because the rose gold snowflake on plug was broken and missing part of flake. My package arrived in a timely manner and I have never had problems before with your product. Thanks

Read full review of Bath & Body Works Direct
Hide full review
ComplaintsBoard
S
4:54 pm EST

Bath & Body Works Direct hand sanitizer holder key ring

On 12/21/17 my sister and I went to the bath and body store in the mall at Shawnee Oklahoma. Another sister had a stroke 3 months earlier. And on 12/5/17 she fell and broke her hip. She had been wanting one, Of the little pink backpack key rings that would hold her hand sanitizer and change for the snack machine and lipstick, etc. she wanted to attach it to her wheelchair so she could keep up with it, as she is in the nursing home. They only had one left and the zipper had a problem. I asked the manager (Sue Mellinger) if I could buy it at a reduced price since the zipper was messed up. And she told me no. I explained why I needed it for a certain persons Christmas present. She was very rude and said no that she was going to damage it out. I asked her what "damage it out" meant and she said cut it into pieces. She told me to try another store. I live 40 minutes from any bath and body. I was so embarrassed trying to deal with her and I felt like there was no reason for the attitude. I just needed a Christmas present. Thank you so much for your time.

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
S
2:46 pm EST

Bath & Body Works Direct wallflower refill bulbs

When I returned home from purchasing refills I placed bag with refills on my expensive dinning room table. Unknown to me that one was not properly packaged - I went to move the bag and one of the bulbs was not properly packaged and leaked out and ruined my table. It stripped the complete portion of my table down to the bare wood. And we are breathing these fumed on a daily basis when we plug them in? What is this product doing to our lungs - if it can eat and melt away what it did to my table? See photos for a shocking surprise of how harmful these products are.

Read full review of Bath & Body Works Direct
View 0 more photos
Hide full review
ComplaintsBoard
D
1:18 am EST

Bath & Body Works Direct everything

I look forward to this all year long! & today when I go to order not only will the coupons not work I could deal with that but the supposable"flat rate" shipping would not work i'd saved & saved for this day to come been talking about or for months! And now you all took that away from me! Thanks... Not! I always buy enough to last all year even bought a few on cyber monday then the one place I wanted to go on my birthday 12/20 was to one of your stores! I'm so disappointed it's not even funny! Now what am I supposed to do i've missed the sale and everything because of no cooperation! You can check my order history i've ordered many many times in bulk on this sale day & black friday until now and you all have ruined that for me hell I even sent a email hours ago hoping you would at least attempt to help me so I didn't miss out and nothing! Of course. Unless you can do something to change this you've lost my business forever! P. S. Victoria secret is always available to help & cooperative even waived shipping!

Read full review of Bath & Body Works Direct
Hide full review

Bath & Body Works Direct In-depth Review

Product Range and Quality:

The product range at Bath & Body Works Direct is impressive, offering a wide variety of products to suit every need. From body lotions and shower gels to candles and home fragrances, they have it all. The quality of their products is exceptional, with high-quality ingredients that leave your skin feeling nourished and smelling amazing. The range of scents and fragrances available is extensive, catering to different preferences and moods.

Website Design and User Experience:

The website design of Bath & Body Works Direct is clean and user-friendly, making it easy to navigate and find products. The overall layout and design are visually appealing, with clear categories and search options. The website is also fast and responsive, ensuring a smooth browsing experience for users.

Pricing and Value for Money:

The price range of products at Bath & Body Works Direct is reasonable, considering the high quality. They often have special offers and promotions, allowing customers to get more value for their money. In comparison with competitors, Bath & Body Works Direct offers competitive pricing without compromising on quality.

Customer Service:

The customer service team at Bath & Body Works Direct is responsive and helpful. They can be easily contacted through various channels, including phone and email. Returns, exchanges, and refunds are handled efficiently, ensuring customer satisfaction.

Shipping and Delivery:

The shipping process at Bath & Body Works Direct is speedy and efficient. Products are packaged with care, ensuring they arrive in perfect condition. Tracking options are available, and the accuracy of delivery is commendable.

Customer Reviews and Ratings:

Overall, customers are highly satisfied with their experience at Bath & Body Works Direct. Specific products receive positive feedback, with customers praising their effectiveness and pleasant scents. The ratings and reviews from previous customers serve as a helpful guide for potential buyers.

Loyalty Program and Rewards:

The loyalty program at Bath & Body Works Direct offers great benefits and perks. Customers can easily earn and redeem rewards, making their purchases even more rewarding. Exclusive offers and discounts are regularly provided to loyal customers, enhancing their shopping experience.

Social Responsibility and Sustainability:

Bath & Body Works Direct demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing of ingredients, ensuring their products are sustainable and cruelty-free. The company is also actively involved in community initiatives and makes charitable contributions.

In-Store Experience (if applicable):

If you visit a Bath & Body Works store, you can expect a pleasant ambiance and cleanliness. Testers and samples are readily available, allowing customers to try products before making a purchase. The staff is knowledgeable and always ready to assist with any inquiries.

Overall Recommendation:

In conclusion, Bath & Body Works Direct is a top-notch brand that offers a wide range of high-quality products with delightful scents. Their website provides a seamless user experience, and their customer service is excellent. With reasonable pricing, efficient shipping, and a rewarding loyalty program, Bath & Body Works Direct stands out among its competitors. Their commitment to social responsibility and sustainability is commendable. Whether you shop online or visit their stores, Bath & Body Works Direct is highly recommended for anyone looking for quality bath, body, and home products.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bath & Body Works Direct customer service

Phone numbers

+1 (800) 756-5005 +1 (800) 395-1001 More phone numbers

Website

www.bathandbodyworks.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bath & Body Works Direct?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bath & Body Works Direct Customer Service. Initial Bath & Body Works Direct complaints should be directed to their team directly. You can find contact details for Bath & Body Works Direct above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bath & Body Works Direct. Discuss the issues you have had with Bath & Body Works Direct and work with their customer service team to find a resolution.