Baskin-Robbins
reviews and complaints

Hi Team,

Subject : Complain about the service..Noida sec 18, India .

I am raising this Complain regarding the service I received yesterday. I went with family members to enjoy ice cream, and ordered one cone with tuttifruiti flavour.. we took and asked about the price..The person who was serving said Rs 290 INR...As per ice cream it doesn't look worth it but we were ready to make payment.When we gave money to that person..He said we need to give money in another case counter and get card for it...In cash counter it took 15 mnts to get card for payment.. once we received card..We went ice cream counter and asked person to swap out the card and make payment..He tried and said we need add extra 20 Rupees...Even though card was having enough amount according to purchase..We again went to cash counter and wasted another 10 mnts...After that the ice cream serving person swapped the card...And when we said according to service/and ice cream price is not at all worth it, the ice cream parlor serving person very rudly said "basking Robbins is international brand, you can't understand...".

The way he talked was completed unprofessional and rude...When I asked for feedback book..He said 'there is no feedback book...And do whatever '..

My question-

[1] Is this the way you treat to customer?
[2] If this international brand then why there is no feedback book with serving counter?
[3] why the price is too costly and not worth it according to quality, service or taste?
[4] why don't you hire professionals at your counter or give Training to them?
[5] why don't you make easier the payment mode?
[6] please keep feedback book with every ice cream counter..

Request you to..

[1] Please acknowledge this concern.
[2] Take appropriate action against the person who was serving in ice cream counter..His name was Arpit.

Location -

Sec18, Mall of India, Noida
India.

Waiting for your swift response..

Regards,
Prabhakar
+91 [protected]
[protected]@gmail.com

We have a nice new Baskin-Robbins store 2 block from my home in Arlington, VA 22201, Clarendon. I walked to the store to order an icream cake, Burt was told to do so on line. I ordered the cake on line but the closest store available for on line order was a few miles away in a gas station. This is very poor Consumer service! Why cannot get the cake at the store which is five minute walking distance from my home!
November 21 2017
Client number [protected]

I visited Baskin Robbins Store located at 11912 S Strang Line Rd, Olathe, KS, 66062 today 10/10/2017(Tuesday) at 9:55 pm CST and the store was closed by then. I am a regular customer and I drove from long distance planning to grab a bite before the store gets closed but it was disgusting to close before the scheduled closing time (10pm). This isn’t the first time this sort of things happening as i have experienced the same before twice i remember. Kindly communicate on this and make sure this never repeat or else you will end up loosing customers like me. Hope this issue will be addressed.

Thanks

When we reach the basking Robbins branch near moti Mahal, Jodhpur the manager didn't accept our gift vouchers amounted 100 which were provided by the Kotak Mahindra bank. He didn't want these vouchers in the morning and talking in rude behaviour. He said pls come in the afternoon not now. I want urgent action against him for his behaviour.
Thank you
Mayank Maheshwari

Today I ordered 2 slices of chocolate fudge cake from your outlet in Ballygunge, opposite tivoli court, kolkata, West Bengal. India.

I found 2 big pieces of hard pointed plastic pieces in it. The pieces were extremely sharp and pointed.

Very scary and bad service.
If I had eaten it, it would have definitely caused more harm and damage.
Upon calling the outlet, they only said that they don't know how it happened.
Your company should be responsible for the product being sold to their customers.
We will need some response from the company on this.

I purchased a chocolate chip milkshake from the Rock Spring Dunkin Donut/Baskin Robbins in Forest Hill, Md. 21050 last night on my way home.
The gentlemen handed it to me and when I started driving home, I put the straw in it and when I started drinking it; it was nothing but a liquid milk with chocolate flakes in it. I cannot believe that the gentlemen poured the milkshake in the cup, knowing that it was a thin liquid shake and didn't correct it. I felt like I was drinking a glass of milk. I should have turned around and went back; but I didn't have the time. It seems to me that he was just skimping on the ice cream. I wound of been better off going across the street to Chic Filet and bought one! There is too much competition out there for him to serve a product like that.

The incident occurred june 24th 2017. Here is a little back story. every since i was little my parents would always buy me baskin-robbins ice cream cake and i am currently 30 years old. well i had my daughter almost four years ago she will be four on july 1st. and ever year since i bought my daughter the same ice cream cake i had as a child and still currently do. well my since my daughter is four and able to tell me what type of cake she likes and she has been begging me for a paw patrol ice cream birthday cake. So of course i call a baskin-robbin to find one well the store at arrowhead stated that maybe if i call the lichfeild location to talk to the cake designers. well first off this lady never told me her name. Second i told her i would like a paw patrol and she just said that i have no clue what that is but we have finding dory and cars but no paw patrol. I do not want finding dory and i do not want cars i really needed a paw patrol one. She then goes on stating that if i bring a photo then she can put that photo on the cake and that was it. I would like to say how is it that you guys have finding dory, cars, frozen, Disney princesses but can not do a paw patrol cake. so because of this incident i went to a different company willing to make the cake for me.

Today I went to Baskin Robbins, Collage road, Palakkad, Kerala, India with two kids. I ordered two kids sundaes for the kids to have it there. Then I ordered one littre Butterscotch flavour ice cream as a take away ( approax. Rs 560 + tax). Total bill was rupees 915. The funny thing is that I did not get a bill but I paid with my card. After I reach home, which is nearly 100mts from shop ( I was in my scooter) my wife opened the box showed me that the ice cream was only half littre inside the one littre box. I am not only worried about money but also about the portions shared with four person.

Me and my friends went to the baskin robbins to buy 2gallons of ice cream with different flavors. We didnt see an attendant there so we waited for a while then there he comes the attendant was inside only but maybe didnt hear us when we were calling. So he asked what we want to buy so we order one gallon of vanilla flavor and the other gallon should be chocolate with peanut butter. He started with our order, then an american lady came( looks like one) and he asked to that lady what she wants? So the lady told him what she wants, the guy asked us if its ok that he will give the lady's order first? And i was like"ok" but with a question y? Then the lady was like, "oh am sorry i forgot my wallet in the car i will just come next time ". When the lady left, i asked the attendant "whats the difference between us? You shouldnt do that. So he continue with our order. He gave us the 1gallon of vanilla and i told him i want the other gallon half of chocolate with peanut butter and the other half is still vanilla. He gave us chocolate without peanut butter and put the other half at the top of the chocolate not on the other side, so i asked "why did you do it that way? And he said because you didnt say tell me before" he knew i told him before but i guess he did it on purpose because he got mad on us because of what we said about giving priority to the other lady that came after us. He was mad at us and We were so mad to that crew for a very bad attitude he has showed us. He forgot that we were the customer and he is an employee to baskin robbins.

this is a complaint about a horrible [censored] manager that works at the dunkin donuts at the corner of goldenrod/forsyth in winter park florida. I go here someitmes and was a loyal customer-- I generally order a bagel with jelly...and usually they just give me the jelly. One time i went and this really ugly skinny rude [censored] named roberta, i found out later this wench is the manager, comes to tell me i NEED to tell them i want jelly beforehand because jelly costs extra---oh yeah ooo 30 cents extra? So I said ok...she said it rudely as if I was trying to scam DD/BR out of .30 cent jelly. The next time i went, when i got ot the window, i told the girl i wnated jelly...then, ugly nasty spic roberta decides to come up after the girl already rung me up and didnt include the jelly... roberta the psychopath likes to treat good nice customers as if they are trying to steal jelly and this psycho acts as if jelly is a big deal...
after i already paid...roberta the spic psycho came herself...to go ahead and CHARGE me an extra .30 for jelly...she came rudely again as if i did something wrong-- now the problem was that...there were like TEN cars in line waiting...and this psycho idiot roberta [censored] was taking FOREVER to ring up the jelly...she was doing it to be a [censored] hold all the cars hostage there...and try to make a POINT as if i was again doing something horrible by not ordering jelly at the intercom. She is crazy rude mean obnoxious...trash stupid person... I was in a huge rush to get to work and said can you please give me my credit card or hurry? she then made it a point to insult me again saying i should have ordered jelly at the intercom...i told the dumb [censored] that i ordered it at the window...i mean really...all this over JELLY? thirty cent jelly? she is crazy and a sick person... she was still taking FOREVER and finally charged me...i personally wanted to spit in her ugly face...how dare she make a line of TEN CARS wait...and me and other customers because she likes to abuse customers and treat them as if they are scamming DD/BR out of jelly...sick stupid [censored]. Now, everytime i go and the psycho roberta sicko is there...this low life makes it a POINT to take over my order...and CHARGE me extra for the jelly...nazi style...as if once again im trying to scam the place out of jelly---she is rude, talking about me...etc...i hope someone punches this [censored] out...for me it's very traumatic having to deal with this psychopath ROBERTA because she is condescending obnoxious...and treats customers as if they are doing something wrong...she is an awful sick person... last time i went a girl took my order and again ugly skinny spic trash ROBERTA comes to take over the order and ask me "DO YOU WANT JELLY"...and add it on AGAIN not that she can't ask the girl to add it on this pathetic pitiful low life has to come HERSELF and torment people with her hideous abusive presence...treat them terribly...for me again it's traumatic having to deal with her negativity and abuse...all over JELLY...it's sad and pathetic... dealign with this psycho means dealing with her abusive rude condescending attitude behavior, talking about you behind your back to co workers...making a HUGE deal as if you are trying to scam DD/BR out of jelly... this is a horrible sick person... roberta is a female and finds it fun to bully abuse and treat FEMALE customers as if they are scamming DD/BR out of jelly...sick pathetic disturbed person... i hope someone spits on this low class hispanic piece of crap loser...no person should have to take that kind of treatment from a stupid drive thru restaurant...

Horrible mess, I have bought from this company for years and years. Not anymore. Purchased a large choc. milk shake to be made with vanilla ice cream, very thick. Paid my $6.35, took myself and the shake home. I could not imagine what I was drinking. It was almost warm, no texture of icecream and no flavor of chocolate. It was the texture of motor oil. Very slick, no taste and almost sickening to swallow. Needless to say it went down the sink and so did my $6.25. This shoppe is at the corner of Westheimer and Chimney Rock in Houston, Tx. Hope you who love icecream have a better experience than I did when you go there.

Employees swearing and yelling at each other in front of my kids. Dirty tables and floors. Bad customer service!

As I went by the Baskin Robbins store #7640 in Knoxville, I saw the sign: “Today Only $1.50 Single Scoop”. Then in small letters it said, “Tax Crunch”, I thought since it is tax time, it was a clever title for the sales event. So I went into the store and asked for the special. “Make it butter pecan”. The clerk dipped the ice cream and told me to pay $3.27! I asked it what she gave me is a single dip and she said it is. “Why so much, then, the sign says $1.50 and I asked for the special”. She said, the tax crunch is on sale but you asked for butter pecan so it is the regular price.

I realize Server Julia is merely implementing instructions so I am making my complaint directly as I know how. The advertising is misleading and therefore I am not a happy customer. Servers should have the latitude to make the customer happy instead of making them feel like idiots that fell into the Corporate trap. I want Baskin Robins to reply so I am sending an address they can respond to: Ray Lahti 7708 Dave Road Knoxville, TN 37938

I went to Baskin Robbins waited for the employee that smiled at me to help when finished with the first customer. Instead of helping me went straight to a customer that came in after me and helped her. Didnt bother to ask if I needed help. For some reason I dont learn my lesson and went back to this same Baskin Robbins after another employee that works their did the same thing to me last time. Last time their were people that already knew I was their first and told that employee. Didnt bother to aplogize. Very rude. I will not be going back their. Who should I complain to I think the manager is the one that ignored me last time.

I went to Baskin Robbin store with my family today around 10:30 PM in New Delhi, District Center store.
I had coupons from freecharge.in which has a validity upto 30 June.

I was really disappointed when the vendor refused to accept the coupons and misbehaved us. His name is Mr. Arvind Kumar (though he dint have his batch id on his shirt neither he produced it on asking).

Its reaaly embarrassing for us as we stood there in front of many customers and he refused to entertain us.

Please look for such tie ups when you make with some company that customers don't suffer because of the vendor.
Try to keep promise at your end.

I will suggest my friends and relatives not to use Baskin Robin services in future.

Harsh
+[protected]

I use to go to the Baskin Robbins in West Hartford Ct. Located on New Britain Ave. I would go at least 7-8 times a month.

Every time I went into the store for ice cream they would constantly be out of different items which included ice cream, toppings, containers etc.

This was continually happening on a regular basis. I would go into the store and I would hear customers yelling at the employee who were not responsible for this problem.(POOR MANAGEMENT)

I called the store owner and explained to him what was going on. The owner promised to resolve the problem.

He never cleared up the problem at which time I stopped going to Baskin Robbins.

It’s been a year so I figured that I would give the store another chance.

I walked into the store and I could hear customers yelling at the help concerning the same problems which were going on year ago.

It was my turn to be helped and I told the female that I would like a hot fudge sundae with two scoops of vanilla and one scoop of chocolate with almonds
.

I was informed that they had no hot fudge or almonds and only one scoop of vanilla left.

This is when I left the store very upset. A year later and still nothing changed.

I have called and complained about this owner a year ago and nothing was done.

It’s sad that a great company like Baskin Robbins puts up with these problems and does nothing about it when it is brought to your attentions. Remember it’s your name on the store and people blame you for all of the problems, not the owner who should be taking all the blame.

If the owner was working for me and he conducted himself in this manner. I would be like Donald Trump and tell him “YOUR FIRED !”

I really feel sorry for the people who are employed at this store because they deserve better.

I stopped at a Baskin Robbins with a friend, and there were a few people in line there.

Me and my friend waited in line for about 10 minutes, we were given our ice cream and then waited to pay.

When it was my turn to pay, I gave my $20 to the cashier. He gave me a nasty look, then looked at the money...he held it up to the light...he got some kind of machine out from under the coutner and put it in the machine, then he told me he couldnt take it.

I asked him why he couldnt take my money. He said the money was fake. I told him I just got that money from the bank, and I doubt THEY would be giving anyone fake money. He just sneered at me and walked off! I noticed two other people had paid with $20's, including my friend and NONE OF THEM were given the third degree and had thier money ran through tests!

I wrote Baskin Robbins headquarters about this. I took that money to the police and THEY said it was REAL! I took it back to the bank the next day and told them what happened. The BANK ran thier tests on it, and said it was REAL.

The sad excuse for a human/employee was just bigoted, prejudiced, and apparently wanted to harass me for some unknown reason!

I NEVER heard from Baskin Robbins headquarters! Not ONE word of apology, not ONE word of remorse for such a useless piece of crap employee, NOTHING!

DONT GO TO BASKIN ROBBINS! EVER!

While I was consuming a bowl of Butter Pecan ice cream I purchased from Baskin Robbins, I ate a spoonful of GLASS that was embedded in my ice cream. I tried calling the store I purchased the ice cream from the next day and the girl I spoke with told me that she couldn't help me and offered for me to call back on Monday (8/16) when the manager was available. I called the store back on Monday morning and the manager would not help me. She told me that it was probably ice instead of glass and that it wasn't her problem. The manager also said that there was no corporate number I could call to file a complaint. She was rude and didn't even apologize or offer me a solution. I have never been treated so disrespectfully in my entire life. Somebody else could possibly get hurt if there is more glass in other containers and the manager isn't willing to write down the lot number, pull the other cartons from the shelf, or report the complaint to the company. I will never purchase anything from Baskin Robbins ever again.

The current TV commercial is horrid. I can't beleive that with the rash of soccer parent violence, that this consumer products company would run a tv commercial showing an out of control adult. Some modeling. No more Baskin Robbins for me.