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Basil's Pizza / Rotten Lettuce Is Acceptable

1 Gaithersburg, MD, United States Review updated:

I ordered a chicken caesar salad wrap to have it delivered to my house to find out the lettuce was completely rotten and literally BROWN. I calmly complained to the basil's pizza manager and he told me it's because I didn't pay for the actual lettuce that it being rotten was acceptable! The complaint eventually got heated after I was told my money CANNOT be refunded for the spoiled food! Who knew that to order a wrap you had to pay separately for the lettuce? either way, that is not acceptable.

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  • Sc
      20th of May, 2011
    0 Votes

    Why is it a chicken caesar salad wrap if you have to pay extra for lettuce? I wouldn't order from there again

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