Menu
Basement Rx / Basement Replacement Experts
Basement Rx / Basement Replacement Experts Customer Service Phone, Email, Contacts

Basement Rx / Basement Replacement Experts
reviews & complaints

basementrx.com
basementrx.com

Learn how the rating is calculated

5.0 1 Review

Basement Rx / Basement Replacement Experts Complaints Summary

1 Resolved
0 Unresolved
Verified
The authenticity of the customer service contact information for Basement Rx / Basement Replacement Experts has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Basement Rx / Basement Replacement Experts. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Basement Rx / Basement Replacement Experts reviews & complaints 1

Sort by:

Newest Basement Rx / Basement Replacement Experts reviews & complaints

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Basement Rx / Basement Replacement Experts Promised to make it right and then never showed up!

Basement Rx
www.basementrx.com

Basement Rx contracted with me to waterproof my basement in March of 2006. They assured me that re-sealing the home’s foundation or re-grading the yard was not necessary. The salesman was the company’s president, Stephen Schulz and he showed up for our appointment about four hours late. He arrived between 8 and 9 PM and did not leave the house until after 10PM. I later realized that he was trying to get me tired before making his final pitch. He showed me photographs where he had done work for celebrities and supposed mafia members. He told me to be aware that other companies often used ex-convicts to do their work, so I couldn’t be sure that my belongings would be safe. He emphasized that they offered a lifetime guarantee which ultimately convinced me to hire them.

Stephen Schulz estimated the work to cost around $10,000, but because they had a crew idle the next day, they would discount the estimate to $8,220, but only if I accepted and scheduled the work for the next day.

They installed a French drain and a sump pump the next day. I have continued to get significant water in my basement, particularly in an area next to the basement door which they never addressed in any way. They returned three times under the guarantee, and while they obviously re-dug the French drain, there was no improvement. As I continued to call them to honor the guarantee, they frequently did not return calls. Three separate times they did come to the house. Each time the employee who came agreed that the previous person had done a poor job. They promised to make it right and then never showed up at the appointed time, and never called.

Ultimately, I hired another contractor who re-mortared and sealed the foundation, and changed the grading in my yard and in my neighbor’s yard. This has fixed the problem.

I contacted the Better Business Bureau, and while they did nothing, they did tell me the State Attorney General was investigating this company due to the significant number of complaints.

I took Basement Rx to small claims court where I was awarded $5000 (the max allowed in small claims court) plus my court costs of $122.71. Basement Rx had 30 days to appeal this decision, but they never did. However, they also have not paid me the $5122.71.

Read full review of Basement Rx / Basement Replacement Experts and 18 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
18 comments
Add a comment
J
J
Joe Waksberger
, US
Aug 31, 2017 1:35 pm EDT

WATCH OUT SCAMMERS!
They scammed me for almost 6K, when issues came they are gone.
I don’t even have a basement and they convinced me to install a French drain where my problem was water was going over the concrete slab and only needed a yard drain.
Now they created a river inside my house where they are letting water from outside come in.
Sales man STEPHEN SCHULZ was the master mined behind the scam (as stated above in original complaint), Bob Martin told me 2 days after I had an issue that they fired the sales man.
Their company is registered in NJ only from 05/2017 (13VH09480500) where registered owners are Eric J Martin, Steve Zolk.
Their address is a home under the name Nancy Martin.
Bob Martin who claims he is the owner promised me he will fix the problem, they are the lowest form of human beings you can meet and deal with.

S
S
Sylvia Kriebel
Trenton, US
Apr 02, 2018 6:56 am EDT

Do you have a number for Stephen Schulz?

S
S
Sylvia Kriebel
Trenton, US
Jul 03, 2017 8:27 pm EDT

I've been doing some checking on Stephen Schulz again and it seems that he's back in business again. He seems to have his licenses up to date under 3 different businesses again...BASEMENT RX INC, THE ORIGINAL BASEMENT DOCTOR INC and MADISON RESTORATION INC. with him as the president.

S
S
stateamind2
Mount Laurel, US
Nov 16, 2012 1:19 pm EST

Just had Marc Pressman out to my house for a mold issue. He now works for Affordable Waterproofing " family owned and operated- Over 20 Years Experience" Is that collectively? On his business card it says "its all in the name!" after reading these comments that statement made me LOL. I'm drafting a letter to the company because of his lack of respect toward me. For the face of a company one might think they wouldn't want to send someone to your home that looks like he hasn't showered and smells like an ash tray. I'm glad I had a friend over at the time because i got a very bad vibe from him. He looked shady and untrustworthy. Very rude, I showed him the door very quickly. He obviously didn't want to give me the "free estimate" the company claims they give. His reasoning on the phone and at my house as maybe because I was forthcoming with the fact that I'm going through a divorce and need repair cost estimates. He didn't trust I would actually pay his company to get rid of the black mold. Clearly if I could do the job myself I would but I have four children and one who was recently hospitalized for asthma which i shared with him. Obviously he didn't think I would put the health of my child first and in no uncertain terms told me i was a gold digger looking to screw my soon to be ex husband out of money... yes the man who refused to pay for ANY repairs for 17 years whilst ignoring our sons health problems. I'm so frustrated. ServePro took 3 months to get back to me after i paid for an estimate and that was the OWNER who came than finally gave me an estimate that left out half of the problem areas in question. I had a home inspector out and he had a guy come who was a "mold specialist" who never got back to me with an estimate either after repeatedly emailing reminders to him. He did tell me however how I could do it myself.. HUH? black mold? and what if it comes back? and what about my sons health and everyone else in the house? Now who do I go to? Who can I trust? I just went onto the New Jersey Department of Health website and found a company called Aerotek. Dept. of Health does not guarantee these companies. The man said it would cost 500 to come out and test the air and see if I have a mold issue... really? I can clearly see with my eyes i have a mold issue. They don't scrape the mold or anything they simply sample the air indoors and out. Now if it comes back clean and good than i just spent 500 on what? After questioning this the man says well i can come out and just visually inspect the home but that will cost 150... i mean c'mon seriously? Good lord this has got to be a joke or a bad dream. Can anyone help me? please respond if you have the name of a reputable company. I literally just feel like moving and starting over.

S
S
Sylvia Kriebel
Trenton, US
Jul 03, 2017 8:42 pm EDT

I just read your comment. I was at a hospital in Philadelphia PA waiting for my brother and watching Mike Holmes on the Dr Oz show. He talked about the ERMI testing. Google it. I think it's something you can do at home yourself.

A
A
ATP
Brigantine, US
Apr 05, 2011 2:10 pm EDT

Oh no...they are just starting work now. I just read your post. How was the work?

R
R
robert pr
Morristown, US
Jul 24, 2010 8:05 pm EDT

BEWARE of another waterproofing company...UNITED WATERPROOFING ! They were a sub contractor for mid atlantic and are being sued by Mid Atlantic and a customer that they dropped thier wall and booked off the property. My aunt had a terrible time with them. they changed thier name from united construction to united waterproofing to united waterproofing systems with a front man named Steve Scarfo who was kicked to curb by mid atlantic. Also they have a woman salesperson who cries the blues and tells everyone she is a licensed attorney( why would she be selling waterprooofing). This company has to be a scam!

B
B
Badbasementjob
Princeton Junction, US
Jun 24, 2010 2:49 pm EDT

I also had problems with this company. In Dec 2006, Marc Pressman also made a "hurry up deal" with me. If I signed before the new year, the price would be reduced. I foolishly agreed and did not take the time to investigate them. This turned out to be a bad decision.

They promised to remediate the mold. When the mold reappeared, they did nothing except offer to sell me more services.

The cement that created the surround around the basement, over the french drain is always damp. And I never had water in my basement before! I had an engineer come in and the borders test positive for moisture.

I spent a lot a of money and got NOTHING! These people are a rippoff!

H
H
Healthy Way
Red Bank, US
Apr 23, 2010 7:52 pm EDT

Check with the BBB to see if Mr. "Wet Basements Made Wetter's" accusations are accurate. Beware of any waterproofer who had the time 9 days ago to place a post. This is the busiest I've seen this industry in my 17 years of experience except for the company that this guy works for!?

W
W
Wet basements made wetter
Somerville, US
Apr 14, 2010 5:04 pm EDT

Healthy Home waterproofing is now working under the name healthy way. beware!

H
H
Healthy Way
Red Bank, US
Sep 04, 2009 11:37 am EDT

Marc Pressman now works for a company called Aqua Dri Waterproofing. This is definitely the next Basement Doctor, Basement Rx, etc. Just do some research on this company & you'll see what I mean. They've only been in business for 6 months & they are already causing havoc in the industry. The owner's name is Al Demola. BEWARE!

H
H
Healthy Way
Red Bank, US
Aug 15, 2009 11:36 am EDT

P.S. Marc Pressman no longer works for Healthy Home!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Basement Rx / Basement Replacement Experts contacts

Phone number

+1 (515) 229-1046

Website

basementrx.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Basement Rx / Basement Replacement Experts?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Basement Rx / Basement Replacement Experts Customer Service. Initial Basement Rx / Basement Replacement Experts complaints should be directed to their team directly. You can find contact details for Basement Rx / Basement Replacement Experts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Basement Rx / Basement Replacement Experts. Discuss the issues you have had with Basement Rx / Basement Replacement Experts and work with their customer service team to find a resolution.