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1.0 106 Reviews

Bartleby.com Complaints Summary

0 Resolved
105 Unresolved
Our verdict: Engaging with Bartleby.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Bartleby.com reviews & complaints 106

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Newest Bartleby.com reviews & complaints

ComplaintsBoard
T
6:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bartleby.com bartleby charges

I have paid the $2 for the 48 hours period and during this period I tried to cancel my subscription and the website would not let me.
Now I have checked my account and have been charged $29.95
Would like a refund or will not be using this website again.
As it is coming to Christmas now, a single mother like myself has not got money to waste. I was using this website to compare essays to the one I had written for university and I knew $2 was too good to be true. I tried to cancel this the next day and the page kept failing to load. I would like a refund.

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11:34 am EST

Bartleby.com billing

I guess this is something that they do quite often considering the fact that all these comments are the same situation, including mine. Do NOT fall into this trap as well. I wouldn definitely reccomend going with another site.
You pay $2 and when you do cancel or it appears that you have done so, you are then charged $30. Their "customer service" contact is not helpful and will not give you a refund. DON'T DO IT

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M
7:38 am EDT

Bartleby.com credit card charges

2 days ago I had paid for the £2, 48-hour period and cancelled it yesterday as I was finished with my period however today, sat 14 oct I checked my bank account and £29.95 had been taken out. I have now successfully cancelled the membership. However I would desire a refund of the £29.95 as I was under the influence that I had already cancelled my subscription.

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ShuWu
, CN
Nov 23, 2017 7:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

HI, I want to cancel my membership as well, Could you teach me how do I cancel it ?

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Vanessa_uk
, VN
May 08, 2018 7:09 pm EDT
Replying to comment of ShuWu

I want to cancel as well but why there is no any button for it? What happen with this website and no one from the customer service page answer via email!

ComplaintsBoard
T
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bartleby.com 48 hour trial

I made the BIG mistake of giving Bartleby.com my Credit Card information. I purchased the 48 trial for $2 dollars with there $29.95 monthly charge per month if you don't cancel within the 48 hour trial period. I attempted 3 times to cancel within the 48 period but there contact page would come up a blank white page Everytime I clicked on it. That leads to no way to contact them. Sure enough, on the third day there contact page worked fine. I emailed them explaining what happened & there response was the same as all other complaints I've read. "As per our terms we can not issue a refund." There is never a name or anyone else to contact. Just generic responses. I've emailed them back four times explaining what happened. They don't even offer to look into an IT issue that may have caused a blank white page to appear when clicking on Contact page. To top it all off there Essays Suck! Bad Customer Service & even worse Business Ethics. Stay away from Bartleby.com unless you like giving money away

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MichaelaB
, GB
Oct 14, 2017 7:40 am EDT

This is so true they've robbed me of £30 and don't even answer their emails. Disappointing.

ComplaintsBoard
H
5:14 pm EDT

Bartleby.com billing issues

I had the exact same thing happen to me as the previous complaint on here.

I used a 2 day trial service and cancelled afterwards, yet my account was charged for the monthly plan and 2 day trial even though I only used the service within the 48 hour period. Even going into my account, it showed I didn't have access to their website yet I was still getting charged.

Be careful.

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1:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bartleby.com incorrect charges

Good day,

I used a 2 day trial service and cancelled afterwards, yet my account was charged for the monthly plan and 2 day trial even though I only used the service within the 48 hour period.

I reported to the support team and I have been told non challantly that my money cannot be refunded.

I have sent several emails to the team asking for the case to be escalated, and I have been told that they do not escalate issues.

Read full review of Bartleby.com and 24 comments
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Jose Rangel
, US
Nov 13, 2018 12:05 am EST

I am being billed constantly
Debit cardPurchaser:JOSE A RANGEL
Description:BARTLEBY.COM 10/17 PURCHASE [protected] CA
Merchant category:Schools and Educational Services - not elsewhere classified
Merchant category code:8299
Merchant name:get more information about merchant name change

J
J
Jose Rangel
, US
Nov 06, 2018 5:00 pm EST

Debit cardPurchaser:JOSE A RANGEL
Description:BARTLEBY.COM 10/17 PURCHASE [protected] CA
Merchant category:Schools and Educational Services - not elsewhere classified
Merchant category code:8299
Merchant name:get more information about merchant name change
Please stop immediately!
[protected]
jrangel748@gmail.com

S
S
Syeda Shehzad
, US
Oct 02, 2018 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just now bought a plan and money was charged twice but I am still unable to Sir the plan

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Kristian Thomas
, US
Sep 06, 2018 4:12 am EDT

I did the free trial for this website and thought I cancelled but it still took money out of my account for a member ship. I would like a refund and if you can contact me my email is ktmonet79@gmail.com

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A_Y_M
, CA
Sep 02, 2018 5:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hello, I have been trying to cancel my membership, I sent several emails with no response could you teach me how do I cancel it ?

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Spring Lee
, US
Sep 01, 2018 9:35 am EDT

I utilized their service, most answers were wrong in study materials, I tried to cancel and can't log on or get phone support! I want this subscription canceled and my money back!

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micr
, US
Aug 20, 2018 3:36 pm EDT

on 02/25/2018 night I subscribed on bartleby and I tried to cancel on 02/26/2018 and they offered me $9 but on 02/28/2018 I was charged $29. I will call my bank to cancel transaction

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StepDo
, US
Aug 20, 2018 12:22 pm EDT

Well looking st the complaints. I guess this is just how they conduct business, unethically. I ask that you all contact Better Business Bureau so it can start a papertrail

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Niasha Johnson
, US
Aug 20, 2018 6:47 pm EDT

I was charged an 29.99 fee when I only used it for one day for 2 dollars and I cancelled my subscription

P
P
pvgator
, US
Aug 21, 2018 5:07 am EDT

Paid $2 for the 2-day membership and was charged $29. This is absurd.

Bartleby.com Customer Reviews Overview

Bartleby.com is an online platform offering a range of educational resources to students and professionals. Their services include access to textbooks, homework help, and writing tools designed to assist with research, comprehension, and citation. Users can find solutions to academic questions and receive step-by-step explanations in various subjects. Bartleby.com aims to provide support for learners seeking to enhance their understanding and improve their academic performance. The platform is subscription-based, with various plans tailored to meet different user needs.

Bartleby.com In-depth Review

In summary, Bartleby.com is a comprehensive educational platform that provides a variety of learning resources and homework assistance. It is particularly useful for students seeking help with their studies. While the site offers a range of services, it is important to consider factors such as the quality of content, user interface, pricing, and customer support before subscribing.

1. Overview of Bartleby.com

Bartleby.com is an online platform offering extensive educational resources to students. It includes study guides, textbook solutions, and expert Q&A which can be very helpful for completing homework and understanding complex subjects.

2. Range of Services Offered

The services provided by Bartleby.com are quite diverse. They have a large library of textbook solutions and also offer expert help where students can ask specific questions and receive detailed answers.

3. Quality of Content

The quality of content on Bartleby.com is generally good. Textbook solutions are comprehensive, and the expert answers are informative and well-explained, which can be very beneficial for learning.

4. User Interface and Accessibility

The user interface of Bartleby.com is clean and straightforward, making it easy to navigate. Accessibility is good, with resources organized in a way that makes them easy to find.

5. Subscription Options and Pricing

Bartleby.com offers subscription-based access to its services. The pricing is competitive, but users should evaluate if the cost is worth the benefits based on their individual needs.

6. Customer Support and Service

Customer support is an important aspect of any service. Bartleby.com provides customer service, but the responsiveness and effectiveness may vary.

7. Expertise and Qualifications of Tutors

The tutors on Bartleby.com are knowledgeable and qualified. They come from various academic backgrounds, ensuring a wide range of subjects is covered.

8. Turnaround Time and Efficiency

Turnaround time for receiving answers from experts is generally efficient, which is crucial for students who are often working against deadlines.

9. Accuracy and Reliability of Answers

The accuracy and reliability of answers on Bartleby.com are generally high, making it a trustworthy resource for students.

10. Additional Features and Resources

Bartleby.com also offers additional resources such as writing tools and plagiarism checks, which can be very useful for students working on essays and research papers.

11. Mobile App Usability

The mobile app for Bartleby.com enhances usability, allowing students to access services on-the-go. The app is user-friendly and maintains the functionality of the main website.

12. User Reviews and Testimonials

User reviews and testimonials for Bartleby.com are mixed. Some users praise the service for its helpfulness, while others have had less satisfactory experiences.

13. Comparison with Competing Services

When compared to competing services, Bartleby.com holds its own in terms of the range of services and the quality of content. However, users should compare specific features and pricing to find the best fit for their needs.

14. Security and Privacy Policies

Bartleby.com takes user security and privacy seriously, with policies in place to protect personal information. However, users should always review these policies themselves to ensure their comfort with the terms.

15. Refund and Cancellation Policy

The refund and cancellation policy of Bartleby.com is in place, but users should understand the terms before subscribing, as there may be conditions for eligibility.

16. Recommendations for Specific User Groups (Students, Educators, etc.)

Bartleby.com is highly recommended for students who need extra help with their studies. Educators may also find the resources useful as supplementary teaching tools.

17. Conclusion and Overall Rating

In conclusion, Bartleby.com is a valuable resource for students seeking academic assistance. The overall rating would be positive, with the caveat that users should consider their specific needs and the cost-to-benefit ratio of the services offered.

How to file a complaint about Bartleby.com?

Here is a comprehensive guide on how to file a complaint against Bartleby.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create a new one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Bartleby.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Bartleby.com.
- Include key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Bartleby.com on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Bartleby.com. Discuss the issues you have had with Bartleby.com and work with their customer service team to find a resolution.