Bartleby.com
reviews and complaints

I guess this is something that they do quite often considering the fact that all these comments are the same situation, including mine. Do NOT fall into this trap as well. I wouldn definitely reccomend going with another site.
You pay $2 and when you do cancel or it appears that you have done so, you are then charged $30. Their "customer service" contact is not helpful and will not give you a refund. DON'T DO IT

2 days ago I had paid for the £2, 48-hour period and cancelled it yesterday as I was finished with my period however today, sat 14 oct I checked my bank account and £29.95 had been taken out. I have now successfully cancelled the membership. However I would desire a refund of the £29.95 as I was under the influence that I had already cancelled my subscription.

I made the BIG mistake of giving Bartleby.com my Credit Card information. I purchased the 48 trial for $2 dollars with there $29.95 monthly charge per month if you don't cancel within the 48 hour trial period. I attempted 3 times to cancel within the 48 period but there contact page would come up a blank white page Everytime I clicked on it. That leads to no way to contact them. Sure enough, on the third day there contact page worked fine. I emailed them explaining what happened & there response was the same as all other complaints I've read. "As per our terms we can not issue a refund." There is never a name or anyone else to contact. Just generic responses. I've emailed them back four times explaining what happened. They don't even offer to look into an IT issue that may have caused a blank white page to appear when clicking on Contact page. To top it all off there Essays Suck! Bad Customer Service & even worse Business Ethics. Stay away from Bartleby.com unless you like giving money away

I had the exact same thing happen to me as the previous complaint on here.

I used a 2 day trial service and cancelled afterwards, yet my account was charged for the monthly plan and 2 day trial even though I only used the service within the 48 hour period. Even going into my account, it showed I didn't have access to their website yet I was still getting charged.

Be careful.

Good day,

I used a 2 day trial service and cancelled afterwards, yet my account was charged for the monthly plan and 2 day trial even though I only used the service within the 48 hour period.

I reported to the support team and I have been told non challantly that my money cannot be refunded.

I have sent several emails to the team asking for the case to be escalated, and I have been told that they do not escalate issues.