The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Barry Serpa / Bad customer care

1 166 Renaud StreetFall River, MA, United States

I am writing this because recently I bought a jacket from Aeropostale

unfortnately when I received the Jacket through the mail it was the wrong Jacket

the mail address was mine but the Jacket was somebody else's . I naturally

called their cutomer service and went through the process I was told that they

would send me the right jacket and it would be okay so I asked how long would it

take for the jacket to arrive to me they then told me that it takes approx 2

days to leave the warehouse then they would ship it to me one day delivery

well because it was so close to the weekend I assumed I would have to wait

til Monday for it to arrive but much to my dismay it didn't arrive . So I called

customer service again and they told me that it would arrive to me in about

a week I was shocked seeing I was told it was going to be sent over night

they lied to me . The company tried to apologize but, I didn;t want anymore

apologies I wanted to be compensated for my troubles but they told me they

couldn't do that . Its amazing that a big popular company such as this one would

treat its customers so bad. I could get killed tomorrow and never get to wear

or hold that jacket and yet they got their money SHAME ON YOU !!


Post your comment