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Barrhead Travelmis information about thomas cook

Booking Reference [protected]
Holiday booked to Gran Canaria with Thomas Cook Holidays through Barrhead Travel
I booked food, extra baggage and selected seats, 4th November 2016 Thomas Cook cancelled the flight home and we came back with Jet 2.
I was told by Barrhead Travel when I called in to the Clydebank branch that I would get a refund and compensation from Thomas Cook if not before I went on Holiday just after. I did not receive a refund and have had to contact Thomas Cook direct who have stated yesterday that Barrhead Travel should have gotten my refund for me and Thomas Cook DO NOT GIVE COMPENSATION. Thomas Cook is now giving me my refund which they owe me but they have advised me to complain about the wrong information given by Barrhead Travel, I am not happy with this so called service

An
Jan 16, 2017

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