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Wrong order and poor customer service
I ordered a horse rug and they sent the wrong colour. The rug they sent was obviously a return and had been tried on another horse as it stank to high heaven. Soon after I opened the package I contacted them...I first spent 2 hours trying to get through - line constantly engaged, then spoke to a pleasant lady, explained they sent me the wrong rug and that it stank to high heaven explained - she apologised and promised to send me the rug I ordered and refund the postage. I then receive an insulting email from someone called Colin (yes no job title, no surname, just Colin) telling me that they could not possibly have sent me a rug as I described and refused to accept an return. - even though it was already on its way to them. I am now having to waste more time trying to get the rug I ordered or a refund and the postage refund. My advice is to stay way clear of this lot .
company will not respond to request for action
I made a purchase through this company's online store. (I live in the USA). The item I purchased was important enough to me that I was willing to pay shipping to the US. The company sent me the wrong size of an item for my horse. When I contacted them, they instructed me to return the item to them for an exchange. I emailed them asking how to proceed, because I did not think I should be responsible for paying the shipping charges since it had been their mistake. I have emailed them since then, and they refuse to respond.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had problems too. I recently ordered a rug and they sent me the wrong colour and it stank to high heaven. Returned it straight away ( no collect + or other easy way to return / have to use Hermes or Royal Mail and hope you get the postage refunded). Staff were friendly and helpful but manager sent me rude emails, accusing me of lying and that must be responsible for the rugs smell as they could not possibly have sent it like that. Real pain but managed to get the correct rug sent in the end. Caveat emptor!
Is Barnstormers Equestrian legit?
Barnstormers Equestrian earns 100% level of Trustworthiness
Perfect Trust Endorsement: Barnstormers Equestrian achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Barnstormers Equestrian. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Barnstormers.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Barnstormers.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Barnstormers.co.uk you are considering visiting, which is associated with Barnstormers Equestrian, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Barnstormers.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Barnstormers.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Barnstormers Equestrian.
However ComplaintsBoard has detected that:
- No reviews for barnstormers.co.uk on popular sites. Be cautious and do additional research. Look for information about the Barnstormers Equestrian and be careful with personal information or transactions.
- Barnstormers.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The barnstormers.co.uk may offer a niche product or service that is only of interest to a smaller audience.
Overview of Barnstormers Equestrian complaint handling
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Barnstormers Equestrian contacts
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Barnstormers Equestrian phone numbers+44 143 285 0885+44 143 285 0885Click up if you have successfully reached Barnstormers Equestrian by calling +44 143 285 0885 phone number 1 1 users reported that they have successfully reached Barnstormers Equestrian by calling +44 143 285 0885 phone number Click up if you have UNsuccessfully reached Barnstormers Equestrian by calling +44 143 285 0885 phone number 0 0 users reported that they have UNsuccessfully reached Barnstormers Equestrian by calling +44 143 285 0885 phone number
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Barnstormers Equestrian emailssandra@barnstormers.co.uk85%Confidence score: 85%nfo@barnstormers.co.uk79%Confidence score: 79%
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Barnstormers Equestrian addressThe Dairy Thingehill, Withington, Hereford, Withington, HR1 3QG, United States
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Barnstormers Equestrian social media
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