Barns.com
reviews and complaints

I have been waiting for over a year for my shop door they are extremely rude and unprofessional. every time I call I get the same answer "we will call you 3 days in advance" after well over a year I asked for a refund and was told they don't give refunds even though they didn't do anything. SHAME ON YOU GUYS

Beware This Company!
Doing business as Barns.com, carports.com and also TNT carports, this company will make you promises, take your money, and then not deliver and ignore you.
They were very responsive to all my inquiries during the sales process. The moment I gave my down payments, it all changed.
I received the drawings after giving my down payment, but needed a signature from the contractor in order to file my permit - several weeks of emails and phone calls got us several promises but no actual signature.
I was promised delivery and installation before the winter, but couldn't get a response from the scheduling people. Seven weeks later after multiple calls and emails I finally got Courtney, the scheduling person, on the phone. She proceeded to tell me I missed the deadline for before winter delivery, and how behind the installation people were because of the weather. When I told her I had documentation from the sales person that I had met the deadline, she offered to transfer me to the sales manager.
I explained the situation to Fidel Martinez, the sales manager, including the fact that I was over $1000 into the site prep and permitting, all because I was promised delivery before the winter. He promised to "have my back' and speak to scheduling immediately and get back to me. Two days later after not hearing back and leaving messages, I got Courtney from scheduling on the phone, who told me she had never heard anything from the sales manger, and then transferred me to his voicemail. I left him another message.
The next day I called and spoke with Kim, the customer service manager, and explained the situation. She promised to speak with Courtney and Fidel and have someone get back to me. Of course, no one did. The next morning I called and left a message for both Kim and Fidel telling them that I wanted the courtesy of a return call to let me know the situation by noon, or I would consider that I was the victim of fraud.
At 12:30p, I filed a complaint with my credit card company to get my deposit back. Around 3pm Fidel left me message to call him, which I did, got his voicemail, gave him my home and cell phone number, and of course, never heard back.
There were any number of ways they could have handled this to resolve things, starting with acknowledging that they had made an error, and trying to make it right. Instead they lied, delayed and hoped I would just go away.

On 1/27/12 talked 2 salesman Phillip Atkins who took our order 4 three buildings. Put 10% down ($2, 540.50). Our property was not feasible for these buildings & our plans had changed. Called Coast 2 Coast carports 2 tell them this & they directed us 2 call Barns.com. Our salesman, Phillip, does not work there anymore, so talked 2 Fidel (manager) & he had no clue what I was talking about & no paperwork of order or down payment. Called Kendra @ Coast 2 Coast Carports who found our order, down payment & card #. She said she'd call Barns.com 4 us. Left several messages @ many extensions @ Barns.com & FINALLY got a human, Kim. She contacted Fidel who called us & after many questions on why we were cancelling order apologized saying he thought we were taken care of (after 2 months). Said our down payment would be credited back 2 us within 2-3 business days. 3 days now, with no credit & voicemail again 2 his office. Will keep calling & hopefully get this resolved. If not resolved, will start a class action suit against Barns.com because their are SO many complaints against this company (which we wished we'd seen them before ordering). We're sure there are many more people w/complaints out there. Patty n Wyoming

Once you place you order online, you get numerous sales messages and phone calls. Then you have to duplicate your order, including sensitive info, over the phone. I was then promised a written confirmation that day via email. It took me four phone calls and two weeks to get that confirmation. I was also to receive a free solar light. Never came. More emails and phone calls to find out I had to pay an additional $39.00 for the $6.00 shipping. The structure was fine. Barns.com just takes the order and 10% up front. After that, you are dead to them. Stay clear of them. Go to the factory.