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confused orders
Dear Barneys representatives, tell me, please, do you see the difference between a dress and a tote? I think the difference is very obvious.
Yesterday I received a tote from you even though I ordered a dress (Contrast-Trimmed Lace Minidress)... Does it often happen in your company?
I am writing this complaint because no one answers me via email and I no one picks up the phone. I am ready to send this tote back at your expense (because this situation was caused by you) and to receive the right order.
Thank you.
No help from customer service
Ordered twice from www.barneys.com and my last order was a real nightmare. First time I ordered a jacket and was very satisfied with my order. Last time I've ordered a dress and it was way too small and tiny. When I contacted customer service and asked for a refund they refused and claimed they do not accept returns. What a terrible company to deal with. In case of any issues these clowns will never help you, avoid at all costs!
Terrible customer service
I called this store to inquire about a pair of shoes in my size. They indicated that the size I was interested in was not available in their location. When I asked them to call another location to see if the size was available elsewhere, the person I spoke with said "We generally don't do that for sale merchandise". Not sure why, because even on sale, the shoes were over $100. But I suppose for Barneys, that "trivial amount" is not worth their time? Anyway, the clerk I spoke with took my name and number and promised to call me back. She never called, I called two days later and she said, "Yeah, I didn't check". Excuse me? No apology. So, I wrote a disgruntled e-mail to Barneys explaining my bad experience. No response. Not one to give up easily, I wrote another e-mail. Yet again, no response. Terrible, especially since they are positioned as such a "high-end" luxury retailer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought some bluchers from the site and when the order arrived, the shoe box was almost torn in half and unusable. This was supposed to be a gift, now what am I supposed to do. Are you guys BLIND!? My local salvation army store has better standards than this.
Is Barneys legit?
Barneys earns 96% level of Trustworthiness
Perfect Trust Endorsement: Barneys achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Barneys. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Barneys's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Barneys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Barneys and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the barneys.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Barneys protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Barneys. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Barneys complaint handling
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Barneys contacts
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Barneys phone numbers+1 (888) 222-7639+1 (888) 222-7639Click up if you have successfully reached Barneys by calling +1 (888) 222-7639 phone number 0 0 users reported that they have successfully reached Barneys by calling +1 (888) 222-7639 phone number Click up if you have UNsuccessfully reached Barneys by calling +1 (888) 222-7639 phone number 0 0 users reported that they have UNsuccessfully reached Barneys by calling +1 (888) 222-7639 phone number
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Barneys emailswebservices@barneys.com100%Confidence score: 100%Support
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Barneys address1201 Valley Brook Avenue, Lyndhurst, New Jersey, 07071, United States
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Barneys social media
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