Menu
Barnes & Noble Booksellers
Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
reviews & complaints

www.barnesandnoble.com
www.barnesandnoble.com

Learn how the rating is calculated

2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Barnes & Noble Booksellers has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Barnes & Noble Booksellers. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Barnes & Noble Booksellers reviews & complaints 284

Sort by:

Newest Barnes & Noble Booksellers reviews & complaints

ComplaintsBoard
J
5:25 am EDT

Barnes & Noble Booksellers customer service

On Saturday, September 16, my family visited a Barnes and Noble store located at the The Streets of Southpoint in Durham, North Carolina. Throughout our visit to the store we were followed by several employees that showed up in every aisle and repeatedly asked if we needed assistance after we declined. This incident raises concerns of prejudicial profiling. Such profiling shows not just a lack of training, but a lack of knowledge and education, two key components for any business in the book industry. No customer or patron should be treated differently or feel unwelcome in a business simply because of the biases held by sales associates and staff.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
C
5:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers unethical business practices - membership

DON'T BUY B&N MEMBERSHIP!

So I bought a B&N membership about 6 weeks ago. Within 24-hours of the purchase, I received my first email "congratulating" me on joining their "Kid's Club". I NEVER JOINED THE KID'S CLUB! After multiple attempts to rectify the problem by going into different stores, I finally went online. What a disaster!

I went to the website where I was mis-directed to 5 different pages before it sent to me "Customer Service" (misnomer), where upon I was summarily re-directed back to the home page. This happened 3 times.

Next, I texted their [protected]. After explaining my predicament was told that as an "appeasement" (yes, appeasement) they were giving me a "one-time discount of 20%, on certain items.." which expires in a few weeks!

Next, I called the customer service line, directly. After explaining my situation AGAIN, I was told my "automatic renewal would be canceled". I NEVER ASKED FOR AN AUTOMATIC RENEWAL! When I asked for a supervisor, I spent 20 MINUTES WAITING BEFORE I WAS CUT OFF!

I called back and immediately asked for a supervisor. 5 minutes later I spoke with Alexis. As I TRIED to get her to understand she put me on-hold while I was talking then cut me off!

I will NEVER buy from B&N again as LONG AS I LIVE! Amazon has a customer for life, if only by default!

C. Stevens
B&N Member #[protected]

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
M
1:11 pm EDT

Barnes & Noble Booksellers book rental

Hello,
My name is Megan Rock and I am reaching out to inform you that over the past several weeks, I have had possibly the worst consumer interactions with both Barnes and Noble and UPS that I have ever had. I attempted to return a book to Barnes and Noble through UPS on May 18. 2017. UPS unfortunately lost this book and apparently never scanned the package into their system. Despite there being actual proof of me being in the store on the day that I stated I was there, UPS refused to assist me. I explained to Barnes and Noble the situation and everyone I spoke with was incredibly rude and unhelpful. I will no longer be a Barnes and Noble customer. Coming from someone who is a graduate student, an avid reader, and a previous lover of Barnes and Noble this is very difficult to say. However, I will be sticking with Amazon and other providers from this point on, as will my friends and family members. You have lost some very dedicated B&N shoppers, which is quite unfortunate for all of us. I should hope that in the future, your customer service employees are more kind, understanding, and helpful. The way I spoken to and handled was the exact opposite of the type of humanity that our country and world is craving at this time and it will not be soon forgotten.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
N
10:56 am EDT

Barnes & Noble Booksellers both store manager and service manager

I was confronted with complete and utter disrespect and lies. I tried to sell a book back because they wouldn't take it as a return because I lost my receipt, which I 100% understand but that wasn't the problem. Everyone was making me wait because supposedly the system "logged out" so I waited for almost an hour. ISince I didn't have my receipt they then used that as an excuse as to why I wasn't able to sell my book, which has never been a rule before in the 6 years I've done so. I asked to speak to the store manager since I've never once had this problem in the 6 years as a customer. The store manager, John Styles, was the one making the decision on not to buy the book. He was the one who made up the rule of needing a receipt to sell it back. After letting him know I knew that was not a rule because I've been a customer for almost a decade, The next excuse was that I sold a lot of books there, but I only sold one(in which I didn't need a receipt to do so). The next excuse was that I was in the store a lot that day, which I was only in there once before, to buy a coffee. I've spent thousands of dollars in this store and alls I wanted to do was make as much money back as I possibly could on these two books that I did not need nor could I return. The whole time I was speaking with John he was rude, disrespectful, and almost treating me in a threatening manner. If there is someone I could speak to in corporate about this I would greatly appreciate it. My phone number is [protected] and am available at anytime.

Thank you for your time and consideration in this matter.

Sincerely,
Nicholas Simmermon

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
A
8:25 am EDT

Barnes & Noble Booksellers customer service via phone

Called three times for all of them to give me same information and directions. My nook he doesn't stay on with or without sd card unless it's plugged in. Wanted this fixed only to be told to plug it in and out. I was also told to put as card when once it was turned off then the pictures won't show up and was told sd card corrupted and the card worked in my phone.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
M
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers visit to store

On August 27, 2017, my husband and I visited the Victorville, CA location. We arrived between 6:00p.m. and 6:30p.m. we both were there to purchase books and other items, but prior to this we took a restroom break. Once I entered the woman's restroom, the smaller stalls were too small and filthy to use. So I began entering the larger and final stall, taking my keys out my pocket to set aside as I always do, and looking upwards, I turn to lock the door behind me. As I turn around to walk towards the toilet I glanced on the floor as it drew my attention. There was blood smeared and dropping on the floor from the child's changing table to the toilet. I immediately began to be sick and nauseated due to the scene and began panicking about how gross it was and that I touched the very door the disgusting individual touched as she entered and departed from there. I tried to wash my hands in such a panic, only to find there was absolutely no soap in either of the two dispensers. This was one of the most horrific encounters I have ever stumbled upon in my life. I left out of the bathroom. In such a horrible feeling and had to wait and search around for a manager or associate to tell what, I had experienced. As I explained to her what happened, she said she would take care of it, and walked away. My husband and I left the store and from all of the disgust, I began to panic more and was crying because if all the germs and disease out in the world, I could have been exposed to anything including hepatitis. This was a horrible experience which I will never enter another public restroom again! I am writing this in hopes I do not have to take further action due to this experience.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
E
7:25 pm EDT

Barnes & Noble Booksellers discounts for educators

I was in Barnes and Noble store at County 10 in Blaine, Minnesota. This complaint is not against this particular store, its against Barnes and Noble. I am a Community college teacher who gets paid less than a high school teacher. Yet, Barnes and Noble, in its ignorance, chooses to call school teachers as educators, but not college instructors. So if I teach community college or in a four year college, I am not an educator. I feel sad for the state of ignorance in which Barnes and Noble exists. Of course most of the aged employees at the store could not visualize anyone with a PhD degree or a Masters as being an educator. I had half a dozen books to buy but chose not to - instead, I found them on Amazon for the same price or less. I realized that it is up to me to spread the truth - so I will send out an email cautioning college teachers, who are not considered educators, to look at books and identify suitable books for their personal education or the academic advancement of their students, but purchase them online, not from a store that does not accord the respect all educators.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
D
5:20 pm EDT

Barnes & Noble Booksellers book and customer service

Wife wife wanted to go to our local B&N and I reluctantly went with her on August 26, 2017. We went to the Greece Ridge Mall store in Rochester, NY.

In the store, I had to ignore countless Items of very objectionable content which were prominently on display. As she shopped, I browsed the shelves, and finally found a book I was pretty interested in. I noticed the price of 20.00 and also noticed that it was the last one available.

As I brought the book over to show my wife, I noticed that all the pages were crinkled, making the book puff out about a quarter inch when closed. I was still interested and thought I would ask for a discount for what appeared to be a returned, used book.

The girl at the customer service desk acted like she didn't notice the damage, and consulted with another girl who said there was no way it was a returned book. She then said that it was possibly caused by moisture. I said whether it was moisture or returned, a new book at full price should lay flat.

They didn't budge from their position. When I held the book up sideways so that no one could deny the damage, she finally said "well, we MIGHT be able to give you 5% off".
Are you kidding me? Any reputable bookstore would have pulled the book and tossed it in the trash, or at least offered a steep discount.

I also feel that the workers' judgment of me and professionalism were swayed because the title of the book was not one that I would expect B&N to proudly display.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
S
3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers no response from nook press to 5 emails to clear up vendor account info mismatch

re: vendor# PUB0000311 Symmetry Press LLC

Problem: "We're having trouble verifying some of the vendor account information that you entered. Please email [protected]@nook.com to discuss the necessary steps to approve your account.”

Since Nook Press first reported this issue to me on July 24th, I sent them 5 emails asking them to explain what the problem is and how I can fix it. To date Nook Press has not replied.

We don't use Nook Press to publish our ebooks. We used to use Pubit to upload our ebooks to the B&N online store. Since Pubit was replaced by Nook Press, we now use Nook Press to upload our ebooks to B&N.

The vendor account issue occurred when we changed the physical and mailing address of Symmetry Press, which moved from 239 Dorothy Drive, Torrington CT 06790 to 17 Pine St, New Have, CT 06513. So the only thing about Symmetry Press that changed is its location and mailing address. The company remains the same and so does the Tax ID. Our bank, Salisbury Bank & Trust Co., and the IRS were notified of the change in address.

Please let me know how to resolve this with Nook Press so we and B&N can get back to selling our ebooks.

Thanks.
Ken Schwarz
Publisher

Symmetry Press LLC
17 Pine St
New Haven CT 06513
203.988.2329
[protected]@symmetrypress.com

Read full review of Barnes & Noble Booksellers and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bob Beers
, US
Dec 02, 2017 10:31 am EST

Same thing here. I doubt anyone works for Nook support these days.

ComplaintsBoard
T
3:56 pm EDT

Barnes & Noble Booksellers shipped incorrect item. refused to correct it.

On 7/27/2017 I ordered from Barnes & Noble a Blade Runner 30th Anniversary 3-disc Blu-ray with an origami unicorn pictured on the case (I mention this because it's an easy way to identify what I ordered and what I received and it's pertinent). On 8/2 I received from them a Blade Runner 30th Anniversary 1-disc Blu-ray with a montage painting on the cover with Harrison Ford's portrait as the primary image. I contacted Barnes & Noble customer service to alert them of the issue and was told to return the item to them and "If you would like to order the correct item, you can place a new order at www.bn.com". This was unacceptable and I contacted them to let them know. I already ordered the correct item and if they didn't want to take the time to correct THEIR mistake, I would order the item elsewhere instead of wasting any more time with them and being further inconvenienced, in addition to needing to return the item because they shipped the wrong one. The next response agreed to ship me a replacement and to issue a return label for the original disc. I agreed with the offer and requested that if they were going to send a replacement to please be certain to send the 3-disc version (which is what I ordered and paid for) and I told them it was identifiable by the cover difference I mentioned above. On 8/5 B&N shipped a replacement which arrived on 8/9 and was again not the item I ordered. I contacted them yet again and let them know I received this time the 1-disc Final Cut version of the movie with the same cover art as the first disc they sent me, NOT the 3-disc version with the origami unicorn on the cover.

On 8/10 I received the following response: "We have reviewed your order and found that the item you ordered is the item you received with a UPC code of [protected] at a cost of $12.30. The item you are requesting has a UPC code of [protected] and sells for $13.99. You may keep the tem (sic) received or return it for a refund and order the correct item."

Why would I choose to keep the WRONG items they shipped me? It turns out B&N changed the item listing after I contacted them following the second item being the wrong disc. I was monitoring the listing because I was suspicious of them and when the second disc arrived the listing still showed the 3-disc version with the unicorn on the cover. I was very conscious of which version I ordered and even printed a screenshot when I placed the order that shows the 3-disc version and the price of $12.30, plus I ALREADY OWN THE OTHER VERSION...why would I order it again? I submitted to them a picture of the screenshot to prove which item I paid for and expressed my dissatisfaction with the whole experience and their poor customer service, not to mention the fact that they would go so far as to not only refuse to honor my purchase, but to also change the website to correct a listing error (or for whatever other deceitful reason) and on top of it to refuse to honor my purchase AFTER agreeing it was their mistake and even sending a replacement (albeit an incorrect replacement). My time and the inconvenience of this whole situation is worth something, but they can't even be bothered to make the situation right. In fact, they refused to acknowledge my last contact to them and I now have two incorrect items to return and I still don't have what I paid for weeks ago when this all began.

Unbelievable.

Never again!

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
C
1:46 pm EDT

Barnes & Noble Booksellers customer service

I am an attorney that represents a self-published author. She has a simple concern about one of her titles listed with Barnes and Noble. Not even that big an issue...should've been easy to resolve.

I started the process like I always do; by conducting a quick internet search for the legal department. Not listed. That's fine. I reached out to the email address listed for Publisher/Author Inquiries and asked if I could get a quick call back. No luck on the callback.

I was informed I needed to submit my questions in writing. Not a problem. I submitted the questions and, the next day, received an incomplete response. I asked again for a follow up call so I could ask my remaining questions. No dice.

So I asked for what I actually wanted the whole time: the phone number to Barnes & Nobel's legal department. Apparently, this is a closely guarded secret.

April Beeman would not provide a number to legal but, after a few emails back and forth, did provide the email for Allison Risbridger, a Client Development Specialist. I contacted Ms. Risbridger and asked for the legal department phone number. Again, zero dice.

I emailed back asking why a simple request for the legal department phone number was such a big secret. Still no legal department number.

I normally don't complain about silly issues like this, but my client will receive a bill for the time Barnes and Noble wasted today. I'm sure I'll find the number to legal somehow...but it certainly won't be due to the helpful folks in Publisher Author Relations or Client Development. And it will cost my client another few hundred bucks to get the simple answer she deserved. Nice Barnes and Noble.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
A
12:15 pm EDT

Barnes & Noble Booksellers employee

My son was verbally attacked by a Barnes & Noble employee in their Marlton, NJ store today for being a Donald Trump supporter. The employees name is Joan. My son is 10 years old. He loves his country, and our president. I believe the lunatic employee should be told, in the voice of Donald Trump: "You're Fired!" He was questioned as to why he would support a molester, and told we won't live to the end of the year with Trump as president. Needless to say, this was very unsettling for my son. Any actions you could take to avoid this incident from happening again would be appreciated.

Very Truly Yours,

Dr. Anthony Leska

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
R
6:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers customer service

My son walked in with a book which he later accidentally mixed with the rest of the other ones. I was kindly explaining this to Elizabeth, an employee working on the 3rd floor of the Barnes and noble at the grove. She couldn't have been more rude as she told me I needed a receipt otherwise she couldn't help me and then just walks away as I'm trying to explain the situation. She later then asked my husband and son to move out the way from where we were reading because according to her we were blocking. Just rude and unprofessional.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
K
9:21 am EDT

Barnes & Noble Booksellers unauthorized subscription renewal charge

Barnes and Noble took money from my checking account without prior agreement from me by either postal notification or email. Really creepy, it felt like theft. This is a very bad business choice on their part. Stupid practice sure to back fire on them. I spent so much time on the phone with them to get a refund that it almost seemed they were trying to get you to hang up in frustration and lose the refund. If you are asked at the check out in a B and N store for a membership, don't do it.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
N
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers educators discount/military discount

I placed a book on hold for my classroom. When I got to the store I purchased not only that book but 3 others as well for my classroom. When I inquired about a teacher discount I was told I needed several pieces of documentation in order to receive the discount. I can understand that. Then I inquired about a military discount and I was told no. I understand but when a customer reserves a book and then adds on three additional books and is inquiring about a discount the customer service person should be a little more courteous and not so high and mighty.
I spent $65.24 in this store. Sadly, you have lost a customer who has been loyal for years. I have received better customer service at Books A Million. I will take my business to them and Amazon. Your employees are not any better then the customer they serve.
The store number is 2065. 9850 Brook Rd. Glen Allen, Va 23059. The customer service person was Mark S.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
L
11:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers membership service problems

With regards to my order number [protected] I am very upset. Let me state in all the time I've been a Barnes and Noble Member I've NEVER had a problem until now. My credit card has been charged for this order. B &N stated it shipped on 7/5/17. UPS in tracking insists (though a human being has not responded to me) that it was delivered on Sat 7/8/17. There is ALWAYS someone here at my address and no package was delivered. There is a 3 day delivery promise that I pay for with my membership. I am most unhappy. I want either my order or PLEASE REFUND MY MONEY!
Sincerely,
Linda M Anderson
Membership No. [protected]
[protected]@yahoo.com

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
A
12:14 am EDT

Barnes & Noble Booksellers website accessibility

I have been trying to login to my account for days. It rarely works and I have lost all of my nook books that I have spent thousands of dollars on. I cannot reach anyone in customer service to chat or email since the website forces you to login, which it does not let you do. I have tried through multiple servers and browsers. I have also used my ipad and iphone, which don't work. NEither does a wifi hot spot. I want a reason why we cannot submit a form on the site without requiring a login in that does not work.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
L
5:16 pm EDT

Barnes & Noble Booksellers cashier

Cashier by the name of John at the Jonesboro Arkansas store was very, very rude. My daughter from out of town had a 25% off. She carried the book to the cash register and I was going to pay for it with my Credit Card. He rudely refused to let us use it. My daughter told this cashier that she had never had that problem before. John replied I'll take care of that, I'm the cashier manager. I said to my daughter after leaving the register that I would not come back to this store, John replied "Good." If this is a sample of the people you hire, no one needs to buy anything from Barnes & Knoble. This happen on July 6, 2017. My opinion: this person needs inservice on customer service.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
C
11:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers order number: [protected] confirmed june 7.

Tracking:
Date Time Status Location
06/14/2017 08:15 In Transit To Carrier's US Operations Facility Bell Ca
06/13/2017 09:15 Shipment Has Left Seller Facility And Is In Transit To Carrier Bell Ca
06/13/2017 06:00 Shipment Information Received By Asendia Bell Ca

6/27 Still not received. What is the solution to the problem? I would still like to receive the book.

Read full review of Barnes & Noble Booksellers
Update by Corrydon
Jun 27, 2017 11:34 am EDT

This is my first complaint. I can not update it.

Update by Corrydon
Jun 27, 2017 11:33 am EDT

Date Time Status Location
06/14/2017 08:15 In Transit To Carrier's US Operations Facility Bell Ca
06/13/2017 09:15 Shipment Has Left Seller Facility And Is In Transit To Carrier Bell Ca
06/13/2017 06:00 Shipment Information Received By Asendia Bell Ca

Hide full review
ComplaintsBoard
H
6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers cafe, table arrangement, store #2683

New seating configuration in the cafe is unacceptable. It does not make good use of the space with only 2 tables in the forward section and all the tables in back section right on top of each other. You are forced to sit w/strangers or right on top of others making impossible to concentrate if reading or conversing w/someone. The cafe experience is no longer a pleasant one. I'm a loyal customer of many years and have never complained before.

Read full review of Barnes & Noble Booksellers
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Barnes & Noble Booksellers customer service

Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

Website

www.barnesandnoble.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Barnes & Noble Booksellers?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Barnes & Noble Booksellers Customer Service. Initial Barnes & Noble Booksellers complaints should be directed to their team directly. You can find contact details for Barnes & Noble Booksellers above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Barnes & Noble Booksellers. Discuss the issues you have had with Barnes & Noble Booksellers and work with their customer service team to find a resolution.