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Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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1:18 am EST

Barnes & Noble Booksellers customer service cafe burbank barnes and noble

I went to the cafe tonight on january 28, 2017 at aroud 6:30 or 7:00 pm. I deeply disappointed with the customer service. I bought a coffee and a chocolate mousse desert. I was really happy with my coffee but i wasnt very fond of he desert. I asked on of the emplyees if i could have my money or get something else. The firat reply was i dont think i can do that then i replied by i saying i just bought it a few minutes ago. " no but we need the receipt" so then i replied i have the receipt. Out of the 3 employees no one could help hey didnt what to do and hey certainly did not how to give proper customer service. There service came to register and just what i needed. I got no greeting no apology for the way acted. It was a simple refund where i was told that nothing could be done. I urge to train your supervisor melany and the employees that work so they handle situations like the one i experienced. Nobody deserves to treated as though they are irrelevant and thwy dont deserve great customer service. I expect a response immediately.

Thank you,
Arlene Munoz
[protected]

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10:17 pm EST
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Barnes & Noble Booksellers unethical behavior

I am not the type to complain at all, but today, January 12th around 5pm, my daughter and I came to read and get a few books. I have been a member for a while, I love coming to the Antioch, CA location. As we went to check out, being the only ones in line and not many people shopping on this rainy day, our cashier from the start seemed very agitated. I asked her how to change my phone number on my account, telling me I needed to go to customer service. Finally, she told us our total was $42.95, I was confused, I am a member and also had a coupon for an additional 15% off, but it seemed as though it was all full price, I asked about it, she said no it is right. As my 3 year old was starting to get fussy, and our cashier, Tyleasi, seemed very rude or maybe having a tough day, I just let it go and decided to deal with it later, if I needed to. After putting my daughter in the car and looking at my receipt I noticed that she didn't put my membership or my coupon in, as I asked her from the beginning. I debated on getting my daughter back out of the car in the rain and being late for dinner. I decided to go back in, she seemed even more frustrated that I noticed her mistake. Tyleasi proceeded to tell me it would be a lot easier if I went out and got the books, so she could refund then re-ring. In the end, she still did not put my 15% on my final purchase and told me that if I wanted to change my telephone number I needed to go online or she could write it down and do it later. All in all, I felt disappointed with the way I was treated and in some way ruined my experience in coming to this location.

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4:14 pm EST

Barnes & Noble Booksellers service complaint against manager of barnes and noble in garland tx in firewheel strip mall

I normally love barnes and noble.its one of my favorite places to go.and lord knows ive spent alot of money due to my love of books.this year for christmas i got a 25 dollar gift card to it and while me my husband and two of our kids were out in the area.we stopped by this one.my review of the place is not a good one.the cashiers were great the place looked nice but the manager however was highly rude.he kept giving me dirty looks acting like i was a suspicious person...was def stereotyping and according to my son notified the patrolmen there of my supposedly suspicious nature.i made my purchase and left my books at the counter so as not to arouse anymore suspicions towards me while i gathered up my family.needles to say ive never been treated so bad ever and though i will continue to shop at barnes and noble it will never be this one again.

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4:11 pm EST

Barnes & Noble Booksellers nook color

I have owned three Nook Colors and probably purchased close to 600 books in 6 years and no this is not a hyperbole. However, on January 7th I went to use a gift card to purchase some books and was told that I owed $12.46 for a book from get this- October of 2014. For 27 months, I have purchased books and never had any issues. The guy from Barnes and Noble in Fruitland Park agreed that this whole issue was ridiculous. I paid the fee over the phone despite finding it suspicious. I was told to give it 10 minutes and I could use my gift card. After 10 minutes, it was declined once again. **I mean really it is a gift card. Called customer service again from the store and was told that now I owe money for another book from over two years ago. At this point I told the guy despite him being awesome (he actually told BN customer service that this was clearly their error and to give me a break), they would not budge. I am in need for an upgrade on a reading book and despite being happy for years with B&N, this experience ruined it. I mean really! Someone buys a gift card and you refuse to honor it and then make up stuff that I owe from over two years ago. Funny how you took all my money in the last two years for the books I bought.

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2:29 pm EST
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Barnes & Noble Booksellers textbook rental service

My experience started out on a positive note. The textbooks I needed were more affordable to rent from BNN, they were easy to order, and I received the books quickly and just as I had ordered. The length of time that I needed them worked with my class, and all was good...until I returned them. I received a first late fee for one of the titles, but I had sent it in just before the deadline so I accepted that one. Then just a couple days ago, I received another late fee for the 2nd title...and I knew that had to be a mistake because I had the sent the books back weeks prior. When I called customer service, which seems to be outsourced, they told me that they had received the titles on Nov 21st (it's Dec 28th when I talked to them). They let me know that they would issue refunds for the late fees and that I would get an email with all the information. Hours later I get an email from BNN, and it's a ntoification that I am being charged $63 for not returning one of the titles. That is not the email I was expecting, so I called back and the new customer service rep tells me that is a mistake and provides me a refund. I look at my account and it's still showing that one of the textbooks is still active. No one can tell me why it still shows active when it shows as returned on their database. And apparently no one can do anything about it on my account, it just has to sit there. The rep had told me to call back if the account did not update. The next day (12/29) I call back because (shocking) the book still shows as active. The new rep tells me that she is unsure why my account shows that way but it does not show that way on her end. She tells me that the refunds were already processed. I informed her that I am not asking for a refund, I am simply asking for the textbook to be removed from my account so that when the due date approaches next week (for a book that BNN has already received) I won't get charged to own it since it's still active. She tells me that there is nothing they can do but that I should call back if I do get charged. How does this make sense? Why do I need to be the one that does the job of BNN? Why can't my account be updated to reflect that the textbook has been received? She offered to transfer me to a supervisor, and after being on hold for 5 minutes, the line just hung up...of course. So now, I am going to cancel my account with BNN and never use it again, for anything. I looked up other reviews and just saw so many other complaints about the textbook rental service, that I wish I would have seen them before. All this extra work and frustration that I have to deal with is not worth the cheaper price to rent the textbook. I am sorry that BNN does not care, otherwise, they would do a better job at the system.

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12:32 pm EST
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Barnes & Noble Booksellers textbook rental service

I rented a textbook for law school through barnes and noble this semester. I read their policy before renting (Since I knew I would need to underline, maybe write some margin notes, etc. ). The policy says "no excessive highlighting or writing. " so I followed it. After sending the book back, I received an email saying I was being charged for a full buyout of the book. I tried doing the online chat assistance but had two failed attempts (One didn't respond, one sent a generic answer and signed off before I could respond with follow up questions). So I called. That took about two more hours of my life, and after being transferred to a "manager" twice, all they could tell me was that someone in the warehouse department had deemed it excessively damaged. After making the call, apparently they "shred" the book and there is "nothing they can do. " so basically, I paid to use the book for the semester. I followed the rules and treated it with care, only using limited underlining. I sent it back through ups in a well packaged box. And now I will have to pay full price, with no evidence of what was actually "damaged" about it, and without the ability to even get the book back so I would be able to resell it somewhere else. All the agents I spoke to were rather rude and just kept telling me there was nothing they could do. When I would push back, they would put me on hold for about twenty minutes to "check on something, " and then come back and tell me there was nothing they could do once again. I find it interesting that they have a very ambiguous policy on their textbook rental description, that they bend that ambiguity to fit their needs, and then destroy all evidence so the customer does not have a chance to refute the charge. It is also interesting that this is being done to the renters of school textbooks, perhaps people they feel are less sophisticated customers who will not fight back. It feels very much like a scam, because that is exactly what it is.

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2:38 pm EST

Barnes & Noble Booksellers order processed

I spent one hour on the phone with a customer service representative which left me waiting an additional 20 minutes supposively to get me help placing my order. This person ended up forgetting that I was on the line and didn't bother to call me back. I later called back and spoke to another representative which confirmed to me that my order was placed and told me I would receive a confirmation via email within that hour. That confirmation never came. I called back today to find that the order was never placed and spend another hour on the phone only for this man to tell me that he could not give me the same price I was supposed to have paid in the original order. Even the manager did nothing to help for the incompetence of their employees! Horrible customer service!

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11:04 am EST

Barnes & Noble Booksellers employee bullying

There is a worker at palm desert who accuses someone due to race and apperance. The worker is indian woman with black hair and glasses who make him suicidal. I have never seen such horrible custmer service. The worker is from the devil. That is the sign that I will never go to that useless place full of bullying employees ever again. Customers are now seeing this and filing lawsuits that this place needs to be demolished.

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2:48 am EST

Barnes & Noble Booksellers don't use barnes & noble!

These guys have the worst service ever! Their online store gave me nothing but headache! Purchased 5 books from them and needed my order as soon as possible so I paid some extra money for the express shipping and was supposed to get my order within 2-3 business days! That did not happen!
3 days passed and there was no sign of my order, so I contacted them and they claimed it'll take 14 days! Are you kidding me? When I reminded them I paid extra for quick delivery they said sorry and that's all! What a joke! Cancelled my order and purchased from another store. Don't use barnes & noble!

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10:45 pm EDT

Barnes & Noble Booksellers customer service says, "our warehouses are too huge to find your book."

On september 22, 2016, at the barnes and noble in bridgeport village, oregon, I tried to order 3 copies of a book. I asked when the books would arrive, and was told, "well, you're ordering the last three books, and our warehouses are so huge, we can't be expected to find individual books. They probably won't even be found, " she said, as she was charging my credit card. Confronted with snarky customer service, I went home and ordered the books online, receiving shipping confirmation 5 hours later. If I can get better customer service from a website, i'll buy form amazon or powell's.

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7:05 pm EDT

Barnes & Noble Booksellers customer service

I was in the little rock, ar location on 9/8/16 to purchase a book that my son needed for class. First young lady I approached friendly and help with finding the book we needed. Get to the register where we patiently wait as the cashier deals with a customer for about 15 min or so. A customer walks right up behind the young lady as if we were not standing there. When the cashier finished she checked out the lady as if we were not standing there. She couldn't say she didn't see us because she made eye contact with me several times before this other lady stepped up. She didn't even tell the lady excuse me but they were next, she continued to grab her items and check her out even when I approached them both and politely said that I was next in line. Very rude, will not be shopping ate this store ever again.

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3:45 pm EDT
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Barnes & Noble Booksellers manager on duty

I needed some help with finding a book or location to find the book. I went to the area in the middle of the store and waited for the person to get off the phone. She did not say anything except I have to take care of this person on the phone. It was as if you are here you wait. I looked at her and she walked away from me and never came back. That location is always moving the books around and you can never find anything you are looking for. I went to the register and asked the employee if she could look up something for me? She was so nice and actually left her post and took me to the location where the book might have been. They did not have it in inventory. I asked her if the mod was the woman in black pants with a black and white top? She said yes. I said well she is just awful. I called back to talk to the manager and got this person in the black pants. She said that she was there earlier today and seemed to remember the incident. She is not an asset to barnes and noble. I came home and ordered the book from amazon and will try not to purchase anything from barnes and noble again. This mod needs to be brought down a notch or two. Not a good relationship for the public and barnes and noble.

Read full review of Barnes & Noble Booksellers and 4 comments
Update by Listysue
Jul 21, 2016 1:51 am EDT

It was a cookbook. I like your humor.
It was her tone and the way she RAN away from me to find the phone customers information. My Mirror is fine.
I was willing to wait my turn and thank you for your input.

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Richard78499
, US
Jul 22, 2016 1:29 pm EDT

Thanks! :)

Wine Is Good
Wine Is Good
, US
Jul 21, 2016 7:08 am EDT

She ran away to find the customer's information and you still act like like you can't understand the customer she was helping came first. As for her tone, what tone? People get too caught up in claiming abuse from someone's tone. I have people all the time butting in when I am on the phone helping a customer, like they can not see me already in a conversation, or butting in when I am talking to a human, like they can not see I am talking. People these days are plain rude with absolutely no manners. You obviously were not willing to wait your turn or you would not be here complaining about it.

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Richard78499
, US
Jul 20, 2016 10:46 pm EDT

Wow, people still buy books in a digital world?

Wine Is Good
Wine Is Good
, US
Jul 20, 2016 9:34 pm EDT

So because she was helping someone else you felt she should have ditched them to help you and she is awful? Look in the mirror honey.

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1:32 pm EDT

Barnes & Noble Booksellers "the summer dragon" by todd lockwood

On 7/14/16 I was in the willow grove, pa. Barnes and noble book store in the willow brook mall. A friend of mine, todd lockwood, has written a book... "the summer dragon". I approached an employee in the store and asked if they had this book in stock. He looked on the computer and said, no, we don't have that, in fact, we've never had it. I said I knew the author and he assured me that his book was in barnes and noble stores. The employee told me that the book wasn't in any b&n stores and was only available online, spoken rather curtly. He did offer to order it for me. I already have the book, I just wanted to see it in the store. I related this conversation to mr. Lockwood and he said he, personally, had seen the book in a barnes and noble store (In washington state, I think) and it was supposed to be in all the stores. I'm somewhat confused. I suggested to the employee that the willow grove store order and carry the book.In fact, todd told me it was on the b&n top 10 best sellers list. ? This makes no sense and is costing the author some money in his pocket. I just really want this book in your stores as it should be. Please respond with some answer. Thank you for your consideration, jeanne quintile. [protected]@comcast.Net.

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11:18 pm EDT

Barnes & Noble Booksellers ordered a curriculum book for my college class but hasn't arrived in 1 month

I ordered practical guide to early childhood curriculum by claudia eliason. Order number [protected]. I ordered this on june 19, 2016. I made email contact with seller on july 5. He returned half of my fee for the book, which was agreed upon, as he said the book would be here on monday 7/11/16, guaranteed. This is after my first class, so I did not have my book. Now I am getting ready for my second class, and still do not have my book. I am very upset that barnes and nobles puts there name on a seller like this that is such a rip off. I will be calling the better business bureau about this. I sent another email to the seller asking for my complete refund. I have not received an answer yet. I want my book, but evidently i'll now have to figure another resource and will proclaim very loudly on public media that barnes and nobles allows such cons. Also I am upset that you do nothing about this, as all you did when I called was give me the email of this person, nothing more. I feel helpless and I feel like a victim by your company.

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6:32 am EDT

Barnes & Noble Booksellers bad service dues to shipped a wrong book

I ordered a book online with Barn and Noble, paid extra shipping for it to delivery in 2 days just in time to study for my test in summer school with the university. They sent a wrong book and refused to expedite it back to me in time for my test. They said it will be another 6 days until it delivery to me even through I told them I have already paid extra to expedite my shipment, and the summer class only last for 3 weeks. They even told me to send a wrong book back before they can send a new one out.
Terrible customer service. I paid with my credit card in full, they messed up my order and refused to fix it to meet my deadline. Terrible, terrible, terrible! I would think twice to order anything from Barnes and Noble when you have no time to make a mistake.

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8:38 pm EDT
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Barnes & Noble Booksellers barnes & noble credit card

Barnes and noble is not in the business of selling books anymore. All they are interested in is getting customers to sign up for there memberships and credit card. Every time I go to the registers I get the same questions. So if you are making different purchases in the store from different departments you are going to hear the same question each time you go to pay

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Wine Is Good
Wine Is Good
, US
Jun 06, 2016 2:58 am EDT

And? It is their job. If you do not want the questions, just tell them in advance that you have the membership.

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3:17 pm EDT

Barnes & Noble Booksellers sale books on nook

I down-loaded a number of samples of books that were originally priced at $2.99 or less, but by the time I read the samples and decided to purchase them their respective prices had high rocketed to $9.99 and $13.99 and so on. When I called customer service to ask them to honor the original prices, they refused. I used to buy 2 or 3 books through nook every month and never spent less than $100 dollars every trip to the store. I also annually purchased $25.00 membership. Well, I hereby a refuse to ever spend another penny at b & n. I can't believe it's greed. Looking forward to its bankruptcy some day. Amazon, here I come.

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9:34 pm EST

Barnes & Noble Booksellers item due before christmas, was not shipped and then refused to cancel order

Copy of bbb complaint: 12/17/15 purchased 2 books online for xmas gifts with delivery date of 12/23/15, as of 12/28/15 order is still processing, cancellation request denied at 9pm I opened a chat session with barnes & noble representative saimel to find out more about the order never received. Was told it was delayed due to high demand. Since the item was needed for a christmas gift I told the rep since it has not shipped to cancel the order. The rep basically told me they could not because at that point they had released the order and ended the chat session. Effectively hanging up on me. A few minutes later I then called and spoke to a supervisor lisa and explained what happened. She said the item is back ordered and cannot tell me when I may expect to receive it. I told her to cancel the order, she would/could not.

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7:38 pm EST

Barnes & Noble Booksellers special order made at the store

On the 7th of december I order a 3-d printer from barnes and noble. I actually went into the store and spoke with a representative hoping for a good result if I worked with a knowledgable human being. I was assured that while the printers were not in stock in the store, they were in stock at the warehouse in reno nevada and that if I bought one they would ship it to me and it would be here for christmas. So I made the purchase. After a week of no notice of shipping I called the help desk and after being transferred a few times I was basically told, the item was not in stock and that no assurances could be made as to when it would be, no guarantee it would arrive for christmas. Today they tell me that the have cancelled the filament I ordered because its out of stock, but that they can't cancel the printer because it is in process somehow, but no info on delivery. They have my money. They are keeping it. They assured me I would have it already. I don't have it. They keep telling me they appreciate my business. Well why not the have my money and have not done anything they said they would. Do not order from these people. They are either intentionally manipulating you, or they are incompetent. Either way, not worth the risk.

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12:21 am EST

Barnes & Noble Booksellers membership renewal

November 2, 2015 bill... Melitta rosen ([protected]@aol.com) [protected]) account with american express ending with 8-61003. I did not authorize them to renew the membership. Also, I never got any information or correspondence from them over the last year. The charge was $27.38 and I need reimbursement and taken off the automatic renewal membership. I have not complained to american express but will do so tomorrow. Thank you.

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Barnes & Noble Booksellers contacts

Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

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www.barnesandnoble.com

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