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Barnes & Noble / I was sent damaged books.

Irvington, Alabama, US Review updated:

I opened my package today only to find a huge tear in my book. Looked almost as if a child had got a hold of it. Barnes and Noble's customer service is a big fat joke. The woman on the phone had me on hold for what seemed like forever, just to tell me that I'll have to send the damaged product back and wait ANOTHER week for a replacement order to come in.

Barnes & Noble

Tb
Nov 28, 2017
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Comments

  • Po
      Nov 29, 2017

    I don't see anything wrong with the employee's response, as that sounds very reasonable and typical for retail. Of course the damaged item will need to be returned and shipping a replacement to you will still take some time. Mistakes and damages do happen.

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