Menu
Barnes & Noble Booksellers
Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
reviews & complaints

www.barnesandnoble.com
www.barnesandnoble.com

Learn how the rating is calculated

2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Barnes & Noble Booksellers has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Barnes & Noble Booksellers. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Barnes & Noble Booksellers reviews & complaints 284

Sort by:

Newest Barnes & Noble Booksellers reviews & complaints

ComplaintsBoard
C
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers wrong book

Purchased a book on barnes and noble website on march 1st from their
B&n marketplace. The book was purchased from a seller known as "heather's book
Nook" in garnite falls, mn.
When i received the book it was the wrong book. The book was a paperback that
Was no where near as described. The book wasn't the same as pictured, neither did it have the correct isbn number or the correct publisher.
Once i contacted b&n customer service the run around began. I was told to contact the seller by email, which i did, but the seller never responded. The next time i
Contaced customer service, they told me to wait until the last week in march and they
Would issue a refund. So, i waited until the last week in march and they had me
Send another email, this one to another part of b&n. All of this over a 14. 00 book.
Once i received the last email, b&n offered me a 5. 00 gift card. What a joke this company is. Please from experience, shop at amazon for books. This was my first
Experience with b&n marketplace and my last. I should've heeded the complaints from others about b&n.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
A
4:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers sold a stolen library book

When I wanted a somewhat obscure book, I went the b & n website and found it right away away at a price that I should have recognized to be too good to be true. When it arrived, I saw it was a library book from the anaheim public library. I called the library to make sure it was not intentionally resold and they confirmed that the book was indeed theirs, and understandably, they wanted it back.

Barnes and noble told me that it was my choice to return it and that I would be responsible for the shipping charges. After 5 phone calls, they finally refunded my purchase price, but have not taken any measures to address the ethical issue of selling stolen library materials nor did they reimburse me for shipping charges or offer to send me another copy of the book.

Read full review of Barnes & Noble Booksellers and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
A Haroldson
s, US
Mar 14, 2013 10:25 pm EDT

Actually I have a confession to make. That book I posted online is actually a book I borrowed from the library. They never stole the book. I was just recently fired from Barnes and Nobel and wanted to make this particular store look bad to the CEO of the company.

ComplaintsBoard
T
12:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers racism

I visited the willow grove bn on friday with my daughter and we were looking in the section labeled african american and instead of finding african american books we found gay and lesbian books. We were told the books had spilled over from the culture section into the african american section but since the african american section was 70% african american they were within in protocol to label it african american. I suggested that perhaps they should change the culture section so that all of the books that belong there fit and they told me it was marketing's decision on how the books are displayed.

Read full review of Barnes & Noble Booksellers and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Ivan s c p
, US
Sep 01, 2020 7:24 pm EDT

My wife and I loved Barnesies and would go the a couple times a week . Once the virus started up everything was crazy ! It’s been 6 months so far and I can’t imagine why we still can’t have seating ? Come on, really ? Space out your tables like restaurants and eateries do and we along with many people will come back until then forget it . Time to get back to normal . Influenza has made more sick than Covid 🙏

ComplaintsBoard
S
7:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers book not received

I placed an order (number [protected]) in october 25, 2012. one book (winter of the world - the century trilogy #2) and I have not received it yet.

I complained several times throug the customer server of b&n and I received just 1 answer: "sorry - we are unable to track... please contact your post office or customs". that´s totally disrespectful! I belive b&n is not aware that são paulo is a megacity like nt, london, etc... they suppose I am goingo to spend an year running through all customs or post offices!?

Since i´m an academic professional, I bought dozen of books through amazon and even b&n and this never happened to me. I need at least my money back! (I also paid 6, 35% of taxes in credit card here). and the most important: I am still without my book!

All further complaints through the customer service were neglected. this is how b&n treats a customer with good track record (think that I had the b&n fidelity card...) never more!.

Read full review of Barnes & Noble Booksellers
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
3:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers do not use their website to order books!!!

I would be extremely reluctant to ever order a book from the barnes and noble website again. My recent experience was nightmarish and unfair. And what peeves me off is that my efforts to improve this [censored]ty barnes and noble online purchasing experience has, and probably will continue to remain, unrewarded.

On november 02, 2012, sometime between 1:00am to 1:20am, I attempted to order a publisher's guide from the barnes and noble website. Normally when I make an online purchase from amazon, walmart, or target, I receive email confirmations right away, within a minute. I'm also able to go to the walmart and target websites right away to see the order that I just made. I was not able to do that with the barnes and noble website. For half an hour, I kept refreshing the order status page on the barnes and noble website. I also kept refreshing my yahoo! Mail inbox and bank account statement page. After five minutes, I saw nothing. Ten minutes, still nothing. Fifteen minutes, still nothing. Twenty minute. Twenty-five. Thirty. Still nothing.

It wasn't until after a full half hour, that I decided that the order did not go through. I thought that this was possible, because I had been having problems with my yahoo! Mail where it wouldn't let me log in until I entered my phone number to receive a verification code. I thought that maybe barnes and noble cancelled my order because the confirmation email bounced back, and that I would have to start over. From my experience, I have also been able to cancel any order I made online right after I made the order. So, I tried ordering again.

As I was ordering the book a second time, the page froze. It didn't unfreeze after I patiently waited one minute. It didn't unfreeze after two minutes. Nor three minutes. Nor four. Nor five. After over five minutes of the page being frozen, I had no choice but to refresh the page and start over. Oh, and just so you know, I have 30 mb internet service, with no viruses or malware; and all my drivers and stuff like adobe and java have been updated to their latest versions.

Guess what? I ended up with three freaking orders, when I only wanted one copy of the book. I sat there for another 30 minutes refreshing the order status page on the barnes and noble website, but my orders would not appear there, although two of the orders ended up posting on my bank account. There was no way to contact barnes and noble either. It was 2am, and the chat room and 1-800 toll free number were down until around 9am. The only way that I could get a hold of barnes and noble was to email them. I sent them one email after another, each with a detailed description of the problem, and they were all returned to me with a simple, "we regret that we are unable to complete your request because your order has entered the shipping process or has already shipped. We apologize for any inconvenience. " mind you, this is 30 to 60 minutes after I had made the order, around 2:00 am in the morning.

I wanted to cancel these orders badly, and ended up losing a lot of sleep over it. I stayed up for 8 more hours through all hours of the night, refreshing that order status page continuously over and over for those 8 hours. I tried deleting the cookies. I tried using other internet browsers. But those orders never appeared on the order status page until around 9:30am or 10:30 am, eight to nine hours after I had made the orders. The funny thing is that the timestamp on the orders appeared as 2:30am. Completely bogus. That is my major peeve with barnes and noble. That order status page should have been updated immediately with an option to cancel the orders. Businesses like walmart and target have theirs update within seconds.In order for barnes and noble to compare themselves in quality with these huge department stores, their page shouldn't take longer than 5 minutes to update, yet it took 9 hours for me to see my purchases on their page.

I did end up calling them at 9am to discuss these orders, but they told me that I could not cancel them even though they had not shipped or left the warehouse yet. They told me to just tell the ups guy to send them back, and I would be credited the amount on my credit card once they received their books back. Of course when the ups guy got here, he just left them on the floor next to the mailboxes inside my building. I received all three books on november 12, 2012, ten days after I ordered them. I drove 45 minutes to sioux falls, so I could took them back to barnes and noble; where I had to deal with a loose cannon, neurotic, female manager with an attitude who made a lot of mistakes, before I was able to get most of my money back. However, each book cost me $26.48, and I was only refunded $22 back for each book. That was an approximate $9 loss total. I'm not too happy with that because I am disabled and on a limited income. I do not drink, smoke cigarettes, or do drugs; and I do not have the money to waste like other people do. That's why I try to make every single dollar count, and I feel irked as hell because of those 9 dollars that went to waste.

In order for barnes and noble to meet my expectations of what a business should be like, they would need to do certain things. 1. ) fix their damn site so that the order status page reflects online purchases right away, or at least within 5 minutes. 2. ) make it so that consumers can cancel their orders within a reasonable amount of time. If the orders were to appear on the order status page right away, 30 to 60 minutes should be enough. 3. ) when customers are pouring their hearts out in emails to your customer service, don't reply with short automated messages that do nothing for the consumer experience. And 4. ) don't make consumers pay the cost for your mistakes. I should not have had to pay that extra $9 for your [censored]ty website ordering experience. You should be paying me for this valuable feedback.

Read full review of Barnes & Noble Booksellers
Hide full review
ComplaintsBoard
W
7:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers barns and nobles

iv ben filling out applacations every month some times two a month for two years and finaly spoak to the mannager in and he said that he is wating for some man to loose his job as a teacher at the university of alabama and he would higher him back at barns and nobles he said that he asks his friends if they wont a job and they hive him a stack of applacations and highers them what about me thats not right

Read full review of Barnes & Noble Booksellers and 2 comments
Update by worker for higher
Nov 05, 2012 10:02 am EST

you have been warned. i have witnesses.

Update by worker for higher
Nov 05, 2012 10:01 am EST

i well no longer use your sirvices if we are at odds no comments on my account any comment well be seen as harassment and stolking if you or barns and nobles wish to be friends you know how to contact me no comments at all im gone from your sight now and will not use your sirvices or barns and nobal tell they are my friend agen NO COMMENTS AT ALL FROM NONE ACCOUNTEES.

Update by worker for higher
Nov 05, 2012 9:51 am EST

E or callif this sight cant help im sorry for bothering you i well not come here agen tell this sight says that its ok for me to be here ill no longer use your serverses agen untel iv bin notified about our standing i thought this was a complaint board but i gess ill stop using your services untel iv been told you poast complaints barns and nobles dinyed me my freadom of speach and freadom of press i damand an appoligy or ill just not go in barns and nobles at all you are off my list of favret places please do not coment on my page account or you well be seen as stolking and horrassing me and you know how to reach me do not poast any thing just write me or call me or if we are not at frendly standings just call it what it is were at odds i well not come back so no coments on my account you are now stolking me and harassing me no comments to be poasted by any one on my account .the status of our partner ship must be recognised for me to use your sirvices NO COMMENTS AT ALL failur to do so well be seen as stocking and harassment

Update by worker for higher
Nov 05, 2012 9:09 am EST

barns and mobles are biggets

Update by worker for higher
Nov 05, 2012 9:08 am EST

barns and nobles are biggets that just half to wate .ill never shop at barns and nobles agen with there small dvd colection ill never buy dvds at barns and nobles agen

Update by worker for higher
Nov 05, 2012 9:04 am EST

why he loose his job how long did he work .barns and nomles dont care as long as they are back with there bodidly bohick family

Update by worker for higher
Nov 05, 2012 8:55 am EST

why would they treet me like that

Update by worker for higher
Nov 05, 2012 8:52 am EST

Barns and nobles you wont your pics and chooses keep them i dont wont your stanky little job keep your pinnys you would only pay me 7.25 an hower not 15.00 an hower no i dont wont to give you welfar laber rep off

Update by worker for higher
Nov 05, 2012 8:45 am EST

stop denying me my rights stop stop stop put my words back up stop stealing my property now and put it back

Update by worker for higher
Nov 05, 2012 8:43 am EST

barns and nobles highers flunkies so i dont wont there stanky little job no you are secound class ###s

Update by worker for higher
Nov 05, 2012 8:39 am EST

i wish the university of alabama knew he was stealing jobs barns and nobles has no work eathic

Update by worker for higher
Nov 05, 2012 8:37 am EST

saving jobs for no good teachers and ther frends thats not right you are not going to higher me and never was

Update by worker for higher
Nov 05, 2012 8:33 am EST

he dont eaven know how to read thats why he lost his university of alabama i gearentee that he is no good for the university of alabama to fire you you half to be no good and the teacher that tought him to teach dident teach him sh-t how is he going to find a book when he dont know sh-it loosing your job as a professor thats not good i wonder who tought him and for him to work at barns and nobles proovs he cant get a nother teachers job barns and nobles are biggets

Update by worker for higher
Nov 05, 2012 8:25 am EST

barns and nobles is a hanky panky store

Update by worker for higher
Nov 05, 2012 8:23 am EST

that isnt equal oppertunity inployment so why dose barns and nobles say they are they just higher no good teachers that loose there job at the university of alabama

Update by worker for higher
Nov 05, 2012 8:19 am EST

alabama dont let slackers teach eather he is lying or he is a bigget i dont fill out applacations for my helth thats bad buisness so they see me and get biggoted

Update by worker for higher
Nov 05, 2012 8:15 am EST

how do you loose a job as a univirsity professor and have a barns and nobles job wating for you to loose your teachers job tell me how show me something put me in the game

Update by worker for higher
Nov 05, 2012 8:12 am EST

ok iv done it for three years eaver since they were built

Update by worker for higher
Nov 05, 2012 8:10 am EST

barns and nobles needs to go by those applacations

Update by worker for higher
Nov 05, 2012 8:06 am EST

saving jobs for university teachers that cant teach and lose there job thats messed up wating for two years barns and nobles steals and are biggoted

Update by worker for higher
Nov 05, 2012 8:01 am EST

barns and nobles are biggots

Update by worker for higher
Nov 05, 2012 7:52 am EST

Tuscaloosa alabama

Update by worker for higher
Nov 05, 2012 7:50 am EST

first come not save a job if some one has a job they can loose then he dont need one . tudcalooda alabama barns and nobles employees have bad work eathics

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
midge87
Seattle, US
Jan 30, 2013 10:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wow. I can see why you were not hired. I think you would be better served going back to school.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Nov 05, 2012 8:27 am EST

Interesting.

ComplaintsBoard
M
9:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers racism and poor customer service

Aside from refusing to hire & discriminating against minority employees, barnes & noble has really lousy customer service, you'd get more respect going to your local library, than shopping there. And the people who work there usually have an attitude, and are lazy; each time I go there, I see an employee or manager sitting at a desk and not assisting or greeting customers, and if you ask them for assistance or ask them a question, they get nervous and tell you to get a manager for help.. One time, my brother tried to get a job there, and the manager gave him the run-a-round, and lied to him; saying that his store wasn't hiring anyone, but just a few minutes later (When he thought my brother had left) , this same barnes & noble manager - hired a white female with no experience, and was under aged, on the spot! This is another racist bookstore, I will not be recommending to any of my friends..

Read full review of Barnes & Noble Booksellers and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
The Lidman Foundation
The Lidman Foundation
Lewisville, US
Sep 23, 2012 9:38 am EDT

That must be Brenda's mom.

R
R
RarelyComplain
Warren, US
Sep 23, 2012 9:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A job at a 3M Scotch Tape store in a dead end corner of a mall is second to none. It's what I wanta do in my next life...that, and have a big pair.

U
U
umbgva
Haena, US
Sep 22, 2012 3:54 pm EDT

Ah now the granny troll is playing grammarnazi loplol

R
R
RarelyComplain
Warren, US
Sep 22, 2012 3:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

OMG! Not the Barnes and Noble, too!
This is turning into THE YELLOW PAGES of "bullying and harassment", Aiken and vicinity edition.

ComplaintsBoard
U
10:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers Borders Books Has Rude Employees - Forced to Leave Store

A couple of years ago I was visiting a Borders Book Store, but luckily it wasn't the Borders I usually visit because on this occasion I was forced to endure some terrible customer service which has forced me to write a letter of complaint to company headquarters.

From time to time I enjoy going into bookstores and looking at different cookbooks. On this particular occasion, I had about a stack of about 4 or 5 cookbooks and went to take a seat to go over them and see which ones I may be interested in purchasing.

I sat down in one of their sitting areas with other readers and began going through the different cookbooks. Whenever I look through cookbooks I may be interested in purchasing, I mark different recipes I may be interested in or unusual ingredients that may require a special trip to the supermarket by underlining them with whatever pen I have in my purse.

Well, this is what I was doing on this particular day as I have done many times in my regular Borders location. I had gone through 2 books and was going over the third when I noticed a group of three male employees huddled together about 30 feet away and glancing in my direction. At this point, I paid no attention and continued marking the recipes I would like. Eventually, one of them approached me with the other two close behind and I asked me if I planned on purchasing that book. Perturbed, my reply was "I haven't made up my mind on that yet, if you don't mind". To which his reply was something along the lines of "well, uh, we don't, uh, really allow highlighting until after books are purchased". I couldn't believe this. After rolling my eyes (at least in my mind), I first explained to this nitwit that I wasn't highlighting, but simply marking certain recipes and ingredients that would require special attention if I should purchase the book and second that I had done this on many occasions previously in another Borders store.

At this point, one of the other two male employees went and filled in a manager who had overheard the conversation. Perhaps I was a bit loud in explaining to the employee my position, but surely this sort of treatment warranted such a reaction. The manager approached and the situation was once again explained. He suggested after flipping through the book that I should purchase it. I scoffed and flat out refused due to his and his employees treatment towards me and interrupting my shopping experience. When I asked why I was being harassed when this behavior is apparently perfectly acceptable in other Borders, his reply was "I guarantee you its only because they haven't noticed you doing it". This was the final straw. I told him that he doesn't guarantee me anything and that I would under no circumstances be purchasing this book or any other at this Borders location and I suggested that he reimburse me for this trouble and their harassment with a gift certificate to be used at ANY Borders. At this point the manager asked me to leave, which I did but not without first promising to write a letter to the corporate headquarters.

Well, I kept my promise and have used the $40 gift certificate they mailed at my regular Borders where I am not subjected to such disrespect.

Read full review of Barnes & Noble Booksellers and 4 comments
Update by umbgva
Jul 24, 2012 4:15 pm EDT

Thanks for all the suggestions. Duly noted.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
RegularsOfMy3cents
Hamilton, US
Jul 25, 2012 8:01 am EDT

Funny review. Gatortracls has no sense of humar.

E
E
Efllkin
Lakeside, US
Jul 24, 2012 1:45 pm EDT

You vandalize the cookbook, and you wonder why they got upset about it.

Cherpep
Cherpep
Lewiston, US
Jul 24, 2012 10:34 am EDT

You can't go into a store and mark up a unpurchased cookbook while deciding if you want to buy it or not. Would you like it if you purchased a cookbook and it had someone else's notes all over it?

R
R
RegularsOfMy3cents
Hamilton, US
Jul 24, 2012 10:28 am EDT

umbgva, this is even better than your McDonald and Subway complaint. Again, as I stated on your McDonald's complaint you are certainly providing some entertainment; however, it will probably get old quickly. Best get the attention while you can.

ComplaintsBoard
C
8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers filthy store

My complaint against this store is that it is nasty and unprofessional, an not well maintained as a store should look like, the floors are nasty an never looked like they have been cleaned, the bookshelves are warped an falling apart, the store manager just walks around with it's hands in there pocket, very unprofessional, iusually don't make complaints, but I have never been in a barnes & noble that looks like this one does, to me its poor management, an something needs to be done, , , an im sure you wouldn't like the way it looked ither, the chairs that the customers sit in are ripped up an nasty an out of place, it's just *horrible*...

Read full review of Barnes & Noble Booksellers
View 0 more photos
Hide full review
ComplaintsBoard
R
9:39 am EDT

Barnes & Noble Booksellers rascit towards me

I got angry with the employees at barnes and noble I cussed them out. I went to store to use the pick me up program. I got the conformation email. I went to store they have books. I told they lady I reserved them. I saw on my account my name was in red! The employee stated dont leave store and ran off. Suddenly the manger was there with my books and said to me" mr hillis we suggest that you purchase the books elseware! I was very mad at this point! I asked why and she siad becuase of phone equitete over something I did a year ago! I was told they would order book for anymore! A couple of months ago I went back just browse! The manage saw me! Immedilaty went out of store but before I got there he kept saying ryan ryan you know you not alowed in this store! If you come back we will call police! I am a paying costumer ! I now have to have friends go there and get books for me! The mangers there all jerks

Read full review of Barnes & Noble Booksellers and 4 comments
Hide full review
4 comments
Add a comment
G
G
gddlss
Lafayette, US
May 20, 2012 11:08 am EDT

Brenda and her troll gang seem to enjoy patronizing the OP's on all reviews. Looks like a haven for naysayers to troll on newbies.

M
M
MauiAL50
, US
May 20, 2012 10:58 am EDT

Actually JIS, it seems you don't understand the concept of being banned from a store.The OP admitted to cussing out the employees before, and stated that a few months ago he was in the store "just browsing" and exited when he saw the manager. This tells me that he knew he was not allowed in the store since he left before the manager told him to leave. Like truth I see no racism. The OP gives no evidence that he was banned for his race, only his behavior, which is the right of the store.

J
J
JISCal2
Vernon, US
May 20, 2012 10:18 am EDT

No wonder Brenda got fired from Burger King two years ago. She doesn't understand the concept of customer service.

J
J
JISCal2
Vernon, US
May 20, 2012 9:59 am EDT

Just like the soup nazi.

ComplaintsBoard
A
7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers damaged book scam (college rental)

My response to a barnes and noble survey

More supervisors available to process returns. With my return being processed after supervisor approval, I didn't get any sort of email saying that they were processing my return. I am very unsatisfied in this sense because I had to do a stop payment through my bank which was $30.00.

Due to lack of communication on the customer service center on processing returns I am going to give a 4 on likely to refer a friend.In fact, I am a college student going to medical school with a lot of future rentals. I was going to order more books for the summer but then saw an auto deduct on my account for a book that was properly packaged.

I knew I was being scammed when the barnes and noble supervisor told me that the book has all sorts of highlighting when I never highlight in my books even the ones I own. I asked the supervisor to send me the "damaged" book back and she said she couldn't and unsure what the warehouse does with damaged items. This is a very poor business practice because it makes the consumer assume that they are being scammed. College books are not cheap whatsoever; its best to set up a book return option at the closest store and let them process the books and inspect for damages face to face.

Book rental $70.00
Damaged book fee $170.00
Stop payment fee $30.00
Total $270.00 with nothing as of 05/18/12 (Possible overdraft fees pending)

Read full review of Barnes & Noble Booksellers and 1 comment
Hide full review
1 comment
Add a comment
A
A
Angela-
, US
Mar 10, 2013 4:01 pm EDT

The same thing happened to me. I rented the book, returned the book double taped with no damage whatsoever and now they are telling me that it was damaged and that I owe money. I will never order from them again if they are trying recoup money from books that were damaged. What a sour way to run a business.

ComplaintsBoard
S
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers rudeness and refusal to return an item

Today I went to the Pittsfield Barnes and Noble to return a book that I had purchased . Since I did not have a receipt, they refused to let me return it. When I returned home, I had called the Barnes and Noble customer service number and the person on the phone told me that there was nothing that they could do because I did not have a receipt. They also explained to me that each store has a different policy regarding returns. After my phone conversation with the people in customer service was over, the person tried to convince me to purchase a $25.00 membership card.
This is not my first problem that I have had with them either. In September, I ordered a book for a class that I was taking and they they told me that it would be in in a week. The book did not come in until after the class was over.(8 weeks) I have had it with them and refuse to shop at their store anymore.

Read full review of Barnes & Noble Booksellers and 2 comments
Hide full review
2 comments
Add a comment
M
M
MauiAL50
, US
Mar 21, 2012 1:17 pm EDT

Your second complaint, about the long wait, is more valid than your first. Without a receipt how do they even know you bought the book from them?

L
L
Lucy459923
, US
Mar 21, 2012 11:40 am EDT

Where did the rudeness enter the picture?

ComplaintsBoard
M
8:43 pm EST

Barnes & Noble Booksellers refund still delayed

In november I ordered a nook as a gift. The person I bought it for wasn't comfortable using it so I called bn to return it. I got an authorization number and returned it within their time period.

Six months later I am still fighting to get my refund. I can't call customer service any long because they can't access my files since my case was "escalated to upper management. " upper management is still "reviewing my case". There is no way to contact them except by email, and they are not responding to my questions. They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.

I have kept all my original invoices, return authorization emails from bn, tracking and delivery info from ups, and documented the countless conversations I have had with customer service.

It is at a standstill while I keep sending emails asking for some kind of answer. No response, no response.

Read full review of Barnes & Noble Booksellers and 4 comments
Hide full review
4 comments
Add a comment
I
I
Irrosse
, US
Feb 07, 2012 6:17 pm EST

I purchased the Nook right before Christmas as a gift. 37 days after receiving it it crashed. They sent me a REFURBISHED Nook that has yet to work. I'm dealing with idiots who refuse to do the right thing and replace it with a new Nook. I will never purchase another thing from this store or any store who replaces a new product with a used one.

K
K
Koopel
, US
Feb 24, 2012 8:24 pm EST

I purchased a Nook Color, or rather my husband did for me for Mother's Day. I was going to purchase a Kindall, but because the Nook Color had email capabilities, I found it more appalling. What a waste of money and my time--three out of four times, you cannot access you email.

I advise anyone thinking of purchasing a Nook Color to reconsider--a total waste of your money. Buy a Kindall, you'll be a lot happier and you will save a great deal of time which you can devote to reading, which is why we like the devices in the first place.

V
V
valogirl
, US
Apr 10, 2012 11:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

For some reason, my post on another issue was posted here. My apologies.

V
V
valogirl
, US
Apr 10, 2012 11:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The prices are CLEARLY stated on the web site. If you cannot read the website properly, how do expect to read a whole book and understand what is going on?

ComplaintsBoard
H
3:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers online purchasing

I was a loyal borders customer for years until they closed. Then I started getting emails from barnes and noble. I've never really liked them but figured maybe i'd give them a chance. One of the emails I got recently was for a free 3 month trial of the b & n membership (A $25/month value) , to be used online. The catch is, you can't activate the membership without buying something. So I find something else to buy, for which I have a coupon from yet another email b&n has sent me. However, when making online purchases, only one coupon code can be used. So different coupon codes for different items isn't available to use online. Nowadays, it seems very peculiar that such an act would not be made available especially with all the competition found in this field. B&n's lack of it and market awareness cost them not only the sale of the item I would have purchased but also all the future sales they would have made when I bought things through my trail membership and perhaps even beyond. Your loss, b&n.

Read full review of Barnes & Noble Booksellers and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 26, 2012 5:30 pm EST

I don't know of any online site that lets you use multiple coupons in one purchase.

ComplaintsBoard
N
6:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers treated rudely

I have been a loyal customer of barnes and noble for many years. Today I went to return a book which was a duplicate christmas present. I did not have receipt so was not sure if I could even do a return... No big deal. When I walked up to the register an employee began harassing me about returning. Saying she sees me in there a lot making returns and how generous b & n is for returning it! I explained to her that I never return things and yes she does see me in there buying items a lot. She gave me a look which clearly showed she did not believe me and walked away. I believe she may be the manager but not positive. Meanwhile I said to the other employee ringing me up that I was offended. She told me that I need to understand that everyone who returns things without a receipt always say they never bring things back. I was so steamed that I had to write this complaint. I never have complained in public about anything but I will not let this go especially since I have put so much money into this store! It was totally unnecessary to be treated in this manner! I should have given the book to good will!

Read full review of Barnes & Noble Booksellers and 1 comment
Hide full review
1 comment
Add a comment
S
S
slm15178
, US
Mar 21, 2012 11:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today I went to the Pittsfield Barnes and Noble to return a book that I had purchased . Since I did not have a receipt, they refused to let me return it. When I returned home, I had called the Barnes and Noble customer service number and the person on the phone told me that there was nothing that they could do because I did not have a receipt. They also explained to me that each store has a different policy regarding returns. After my phone conversation with the people in customer service was over, the person tried to convinve me to purchase a $25.00 membership card.
This is not my first problem that I have had with them either. In September, I ordered a book for a class that I was taking and they they told me that it would be in in a week. The book did not come in until after the class was over.(8 weeks) I have had it with them and refuse to shop at their store anymore.

ComplaintsBoard
S
7:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers customer service

My father purchased a book, unbroken by laura hillenbrand, from barnes & noble for my wife for christmas. Unbeknownst to my father I already had purchased the same book for my wife the year before. When my wife went to barnes & noble to return the book, the clerk refused to give her a gift card. After asking for the manager, my wife was told the same thing, and it also was implied that she may have stolen the book off the shelf since no gift receipt was available. Incensed, my wife had the store call my father who confirmed the purchase and gave his credit card number over the phone, which matched the record in barnes & noble's database. Incredibly, the store still refused to give my wife a receipt for an exchange / purchase at a later date, choosing instead to refund the money via a credit to my father's card.

Not only does this demonstrate pathetic customer service, it also defies logic. Why would a company make it so difficult for a consumer to exchange a gift? Not only did barnes & noble take away the opportunity to exchange a book, they also took away the very real possibility that my wife would buy additional books while she shopped for the exchange. I've never been a fan of barnes & noble anyway, but know they've upset my wife to the point where she swears she will never go back again.

I have one thing to say to barnes & noble: can you say amazon dot com?

Read full review of Barnes & Noble Booksellers and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jay Essbee
Wahpeton, US
Dec 30, 2011 2:54 am EST

I called customer service to acknowledge a problem with an order I had just placed. They put me on hold for five minutes then came back on and told me everything had been taken care of. The next day I discovered that nothing had been taken care of. When I called back, I was told that there was no logged information about my concerns from the night before and that there was nothing they were going to do about it.

ComplaintsBoard
J
8:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barnes & Noble Booksellers canceling orders - beware before you buy!

Do not use this company for internet purchases - fraudulent business actions

Your operation is completely absurd. I ordered these items over a week ago. All items were stated as in stock, but got a e-mail saying the delivery was going to take 4 weeks. I called next day and asked for one item to be deleted to remove the long delay. Over the course of 3 days i've waited 2 hours talking to customer service to correct this problem with no success. I keep getting the same excuse; the ordered is processed and can't change it. Ordering on nov 23rd and getting a ship date of dec 20th is unacceptable. To top it all off, b&n supervisor, rebecca rudely disconnected my call after waiting on hold for 30 minutes. Stay away from this company!

Read full review of Barnes & Noble Booksellers and 7 comments
Hide full review
7 comments
Add a comment
M
M
ML90
Sussex, CA
Dec 27, 2011 10:15 pm EST

Ordered an item online on dec 2nd and paid for what i was told a guaranteed 8 business days. Waited and waited, finally called un december 19th to inquire about the order. Was told they do not use tracking numbers, even for express shipments? They sure charged my Visa on time.. It is now December 27th and it has still not arrived. Called support again, they said to call if it didn't arrive by january 2nd. Can I get a refund on the extra i paid to get express shipping? It was one book! Should have gone with amazon.

A
A
Are you kidding!
Highland, US
Dec 21, 2011 10:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same thing here. Ordered Cyber Monday and got a projected shipping date of 12/5. That day passed and got a new shipping date of 12/8 and they were upgrading my shipping because of the issue. 12/8 has long passed. They have now canceled one of the items that is still listed as "in stock" on their site. No word on the other items and now the wife had to drive over 60 away to get the item so we can have it for our daughter for Christmas since it was specifically something she asked Santa for. The fraud part comes from them listing it as in stock, and in the case of my order, when I checked after the 12/8 date passed they had the items listed as "guaranteed delivery by 12/24" yet they cannot deliver my order. Seems like they are placing my order behind others orders.

M
M
moonpies
fw, US
Dec 06, 2011 9:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

"I think it is justice - they drove all the local book stores out of business"

based on that logic, is it safe to assume you feel Walmart should go out of business as well? Considering they make a living driving stores out of business.

"now with eReaders and left's face it - high school graduates that can't read anyway - how's a book store going to survive?"

B&N has embraced the eReader business and has done well with it. Don't forget they sell the Nook, and also serve as the exclusive online library for many other non-Nook eReader companies as well such as Pandigital.

R
R
retardsGalore
Detroit, US
Dec 06, 2011 8:49 pm EST

yes - under-performing stores located anywhere in the US
I think it is justice - they drove all the local book stores out of business
now with eReaders and left's face it - high school graduates that can't read anyway - how's a book store going to survive?

M
M
moonpies
fw, US
Dec 05, 2011 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

"it's one of the reasons "Bankruptcy" and "Store Closures" is so prevalent in the news whenever you hear anything referred to with B&N"

would you be so kind as to provide your sources in stating that B&N is going bankrupt?

they have closed some under-performing stores, but that is what every company does.

R
R
retardsGalore
Detroit, US
Dec 05, 2011 10:29 pm EST

it's one of the reasons "Bankruptcy" and "Store Closures" is so prevalent in the news whenever you hear anything referred to with B&N

M
M
moonpies
fw, US
Dec 05, 2011 9:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

and how does that make them "fraudulent"?

ComplaintsBoard
S
4:47 pm EST

Barnes & Noble Booksellers Order canceled without my consent after a week

Stay away at all cost. Order canceled without my consent after a week + of waiting (their online policy lists that they don't cancel unless I approve...)

Never done a online business whose online site shows the item in stock and yet they don't ship them out for a week and then notify buyer that they don't have the item to ship out.

Their online shopping site still says this item in stock and ships in 24 hours...total scam.

Read full review of Barnes & Noble Booksellers and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sverxe
, US
Dec 15, 2012 11:48 am EST

Although they said they had titles in stock, they waited nearly two weeks to tell me they didn't actually have one of the cd's I had ordered. I had purchased a group of cd's with a Cyber Monday special and by the time they got around to telling me they weren't going to sell me the Christmas present for my husband, there weren't any similar deals left. My requests for at least a voucher that would give me the same free shipping I had with the group order were totally ignored. Never buying from them again---ALWAYS stick to Amazon!

C
C
Cater
, US
Jun 30, 2011 4:02 pm EDT

My experience has been really bad. This is the second time that I this year that I have ordered books from bn.com and I have had issues receiving the books both times. I have items shipped to my house all the time and these are the only packages that i seem to have issues with. The first time, customer service was really good about helping me with the issue and getting the books resent, but this time they informed me that it is my issue and I have to deal with the post office. I am not at all happy with the experience and I do not forsee me ever using their site again for shopping.

ComplaintsBoard
B
10:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers Beware of troubles you have to face if you buy MP3 from Barnes and Nobles

Ordered mp3 books this morning from B&N. The site said that they will send me a link to download the items in 5 minutes. But several hours passed by and no email. I am on a trip and thought I could receive this audio book in few minutes. It is such a disappointment. It would not be the same to receive it after one day. Very disappointed with B&N. Also you have to download their media player for these downloaded files. That sucks! I searched google if any one else had same experience and I similar complaints from people who bought mp3 from B&N. Wish I had read them earlier. Some of them did not receive their files from B&N. I hope I receive mine. Even if I received lately now, it is just useless. SO BE AWARE TO BUY MP3 BOOKS FROM B&N.

Read full review of Barnes & Noble Booksellers
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
10:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Barnes & Noble Booksellers harrassment

Starbucks is located inside of barnes and noble in gilbert arizona. I bought food inside and they were harassing me of not able to bring food outside in to their business. Later another employee came to asked if he can throw away my food. I thought it the gesture was rude, and unprofessional. I wish there will be justice on this behavior.

Read full review of Barnes & Noble Booksellers and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
false_post_preventer
seattle, US
Oct 02, 2011 11:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am visiting your neighbor and decide to walk over to you place so I cna spill my food and drink in your home. GET it. What a stupid post.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Barnes & Noble Booksellers customer service

Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

Website

www.barnesandnoble.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Barnes & Noble Booksellers?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Barnes & Noble Booksellers Customer Service. Initial Barnes & Noble Booksellers complaints should be directed to their team directly. You can find contact details for Barnes & Noble Booksellers above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Barnes & Noble Booksellers. Discuss the issues you have had with Barnes & Noble Booksellers and work with their customer service team to find a resolution.