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Barnes and Noble / gift return

1 WA, United States Review updated:

My daughtwe received a book that she already had for christmas from barnes and noble with a gift receipt. We tried to exchange it on 12/16, but barnes and noble wouldn't do it. The book was bought 10/18, and their return policy is 60 days so we were sol. I realize companies have policies, but it still made me mad. We were just trying to exchange a brand new book for another and were only 8 days past their return policy date during christmas. A company that wanted our future business would have found a way to make us happy. Barnes and noble will be my last choice for books from now on.

Jj
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