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Barnes & Noble Booksellers Customer Service Phone, Email, Contacts

Barnes & Noble Booksellers
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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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3:04 am EST
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Barnes & Noble Booksellers poor customer service

I ordered a dvd collection from b&n on november 30. Several days later, I received an email that the shipment was delayed, and then another notice that it shipped on december 7. It hadn't arrived by december 18. I then sent two emails asking b&n to check on the shipment (Which hadn't moved in a week) ; I received no response to the first, and a generic response to the second. I called, and after getting the runaround from one of b&n's customer service robots, it was agreed that the order was lost in transit and would be reshipped to our place in vermont. I asked for email verification of the reorder, didn't receive anything, and when I called to confirm this found out that the robot hadn't reordered the merchandise. This time I spoke with a supervisor who assured me that the dvds would be shipped out in time for christmas. So, today's the 26th and ups tracking says that billing info has been received and b&n's automated service says it hasn't been shipped. Tonight's scripted robot says the order has been shipped. Ill believe it when I see it. B&n's policy does not permit the robot to send an email to the customer to confirm tonight's conversation. Unfortunately the merchandise was purchased on a gift card - so i'm compelled to use it. B&n has the least responsive and rudest customer service department i've ever dealt with, and satisfaction is not guaranteed. I won't do business with them again.

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topservice12
, US
Jun 09, 2011 1:30 am EDT

Particular employee always shows poor service. Drops the F-bomb constantly and slams the books and magazines when putting them on shelves. When asked for books relating to differing political views/religious beliefs, mutters about customers going to hell, etc.

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Frustratedcc
Norman, US
Jan 17, 2012 8:47 pm EST

I ordered a textbook from them on January 11 it stated that the expected delievery date January 12.. Today being January 17 and class has started my order has still not shipped yet. I ask on chat how long it takes to ship the only answer I ever recieved was We're sorry but we can not give you a time frame because your order is "In Process" When I asked can you tell me if I can rent from a store they stated you have to go in and find out... I kept getting the run around and finally got someone to say most likely two weeks to ship...I didnt realize we had to write the book. I will never order from them again. I ordered from Textbook.com and recieved it with in two days.

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MiG86
Hopewell Junction, US
Dec 27, 2010 4:42 am EST

I got the same message, I had to wait two weeks to get an email telling me my packages would be delayed and then shipped in 1-5 days. After waiting for three weeks I cancalled my purchases just recently.

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8:11 pm EST
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Barnes & Noble Booksellers gift return

My daughtwe received a book that she already had for christmas from barnes and noble with a gift receipt. We tried to exchange it on 12/16, but barnes and noble wouldn't do it. The book was bought 10/18, and their return policy is 60 days so we were sol. I realize companies have policies, but it still made me mad. We were just trying to exchange a brand new book for another and were only 8 days past their return policy date during christmas. A company that wanted our future business would have found a way to make us happy. Barnes and noble will be my last choice for books from now on.

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pobarjenkins
Minneapolis, US
Dec 27, 2010 5:06 am EST
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You could sell the book online as well.

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6:48 pm EST
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Barnes & Noble Booksellers overcharged, never received book

I ordered 2 books from barnes & noble.com. Later I received an email saying one book was out of stock but they would send the other. The book never arrived to my post office box. When I checked my credit card bill, they had overcharged me for the book. I had their email with the amount they were supposed to charge me and tried to dispute it. They replied the email they sent me was wrong. So I was overcharged for a book that never arrived and they won't do anything about it. Never use barnes and noble.com. I no longer shop at the store either.

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Valerie
, US
Jun 04, 2008 6:54 am EDT

I placed an order before christmas because the site promised delivery before christmas. A day after I placed the order I receive and email that the order is back ordered and will be shipped in jan. I cancel the order via the website and order place else to get my gift in time for christmas. Well on christmas eve both packages show up. the new order and barnes and not very nobles order. So I complain that I was charged and sent and order that I canceled. They said well fine, send it back. I said I am not paying to ship something back when I never really ordered it... so after awhile they sent me and shipping label to return the product. I went to the PO sent the package in the box that I never opened.

After a few weeks my account was never credited so I tried to see what the hold up was. The never got my return, they said I should check the tracking with USPS. I said, hey you sent me the label, send me the tracking info... They said they don't offer tracking on their return labels. So get bent.

So basically they sent me something I told them not to send and even though I sent it back I still have to pay for it because they sent a cheap ### label. What makes it worse is the gift was for my father and he didn't even like it. So I paid twice for a gift he doesn't like. I actually paid more for the second order so it was more than twice... At least Amazon came through with the order

I will never shop at Barnes & not so noble ever again... they are crooks!

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Jon Franco
, US
Jan 14, 2011 9:47 am EST

I ordered 4 textbooks for the Spring 2011 semester. One instructor told me that I could do without 2 of them.
My order confirmation email from B&N stated that changing an order was not a problem. After I tried to cancel the 2 books I did not need, I received an email stating that once an order was in the system, it could not be cancelled/changed. I could only return what I now did not want. I tried to use the tools on their site, phone calls & email to cancel 2 books, not the entire order. I only instructed them to do that if they could not get things straight. The customer service is awful, I will not shop there again.

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Julie Jones RN
Pottsville, US
Dec 15, 2012 4:02 pm EST

I forgot to mention that customer service hung up on me when I wasnt satisfied with the por explanation that they were giving me.

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Julie Jones RN
Pottsville, US
Dec 15, 2012 4:00 pm EST

I am having a similar problem with textbooks rented for college. Paid for a semester rental and now at the end of the semester they are trying to charge again stating that the bill was never paid. AND they are saying that they have been trying to charge my debit card and it isn't going through. 1- thank goodness my debit card number had changed since the initial rental and 2- I never gave permission to save my debit card number in the first place! This all came to light when I contacted them to re-rent for next semester. Well, there will be no re-rent. the bokks are going back. I do not see how I owe them any money no matter what they say. I have a reciept for the original rental. I do not have time for this in my life but I fear that legal issues are about to unfold. I strongly urge college students to use other sources for textbook rentals.

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tifmoneyluv
, US
Jul 12, 2011 2:13 am EDT

B&N Textbooks are non-returnable in store.

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ChicConsumer
Ok City, US
Mar 21, 2010 6:04 pm EDT

Try contacting Terri Pucin, Vice President of Customer Experience for B&N.. try contacting her through the switchboard main number [protected]. i think the email is tpucin@bn.com or some format of firstname lastname @bn.com Good luck! although I recall her being the biggest ### in the world and she is supposed to lead the entire company's customer experience but she is absolutely a horrible wench which tells a lot for the company if the person at the top is completely rude.. I think they should fire her and hire someone that understands being nice to the customer and more competent.. hopefully they will see this! Pass the word and stop big corporations like B&N from stealing from customers and not being accountable!

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1:28 am EST
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Barnes & Noble Booksellers poor customer service & product fulfillment

Here are some reasons why I feel their customer service and product fulfillment are atrocious:
12-06-10: placed an order with 10 items that all & ldquo;usually ship within 24 hours”.
12-12-10: package left warehouse (120+ business hours since order was placed).
12-12-10: package arrived at 3rd party intermediary vendor (Argix direct) location.
12-14-10: argix direct logs that they delivered the package to the usps in philadelphia, pa.
12-14-10: usps in philadelphia, pa put on their "track and confirm" webpage that they received an electronic notification to expect my package for mailing.
12-20-10: usps has not logged that they have received my package.
12-20-10: it’s now 11 business days since I placed my order and I still do not have my package. Christmas is only 4 days away.

[protected]:34 pm: I contacted a b&n customer service representative. It took 25 minutes to get through. The representative told me that I could expect my package today (12/20/10). When I told her that usps has not logged receipt of my package she said that they sometimes don’t update their system. It was either wishful thinking on her part or I was getting a blow-off. Which do you think it was? However, I did contact usps and their automated response said that my package has not been received.
12-20-10 6:10 pm: after it became apparent that my order wouldn’t come today I called b&n’s customer service department again. This time it took 44 minutes to reach a representative. She said that I have to wait until tomorrow [protected]) to see if my package comes. When I explained that I think my package is still at the 3rd party vendor, she said there was nothing that she can do until tomorrow. Then if I haven’t received my order I can call back and cancel it. At this point I asked to speak to someone in the next level of management. I was on hold for another 27 minutes and then someone at b&n clicked the line and it was disconnected. I guess no management people wanted to talk to me.
Barnes & noble advertises 2-6 days (Business not calendar) for them to ship the product to the customer. As of now b&n has taken 12 business days and I still do not have my package. And no help from their & ldquo;customer” service reps.

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Abalone
, JP
Dec 21, 2010 7:43 am EST
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But no one ever said that you were somebody'wife.

We all know that you are a male hacker who loves to show off and bully people accross the web, with accomplices.

You spread your pettiness, contempt and vanity all over this site.

You enjoy humiliating people, but we all laugh at you.

Go on, even though no one asked you.

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Abalone
, JP
Dec 21, 2010 6:12 am EST
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Can't you stop screaming at and patronizing people who come here to vent their frustrations?

Your free"advices" cost too much.

Or, are you(and your aliases) paid by CB to run this site to generate money? It is so profitable " by the sight, not by the click" as you once wrote, somewhere...

In this case, be a good boy, do your job without being ridiculous !

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1:25 am EST
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Barnes & Noble Booksellers no email coupons for a member

It came to my attention this past november that I was no longer receiving discount coupons from b&n where I have been a member for several years. I buy throughout the year but purchase a lot of books/dvds during the holiday season when many coupons are emailed. I contacted them about it.

Cs told me that they don't email coupons to everyone? Bullox.
Anyway, I received one email from them a week later acknowledging the problem sent a couple of coupons in that email and again I have received nothing since.

Tonight's customer service person told me it was escalated to new york and could go no higher. I asked her when I should expect a phone call or email?
She had not a clue but told me they are very busy now. Obviously too busy for a customer with a problem.
She again told me she could do nothing. I requested both times to either receive a slew of coupons or to give me a free membership renewal this january as compensation.
I check my spam box, have their email add in my contact list and have changed nothing in my bn profile. Basically for the past 8 months I have not had received the benefits of my membership and it would appear they don't care.

Read full review of Barnes & Noble Booksellers and 1 comment
Update by photolight
Dec 21, 2010 9:29 pm EST

Oh I see now you troll the boards with over 3, 000 negative comments. At least I'm in good company... I hope you find a better life. Really

Update by photolight
Dec 21, 2010 9:12 pm EST

You have no idea who I am or what I have been through. You have no idea what I do for others.
Really get a life and stop trolling the board and this conversation.
Merry Christmas.

Update by photolight
Dec 21, 2010 2:22 pm EST

This is the complaint board.
The coupon i speak of are between 10-40% off list price for books and dvds. I pay $25 a year for that service.
My complaint is valid and has nothing to do with the plight of others...

Update by photolight
Dec 21, 2010 1:36 am EST

SPAMMER

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Abalone
, JP
Dec 24, 2010 3:15 am EST
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Never mind, Photolight, that crook lives comfortably behind his computers; he hates people who mention discounts, coupons, because he IS a miser (not you) in disguise.

And don't believe in his sense of compassion; just gargling with words he is. LOL!

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2:45 am EST
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Barnes & Noble Booksellers inaccurate stock and refuse to cancel order

This has been by far, the absolute worst shopping experience of my life.

They advertise http://video. Barnesandnoble.com/dvd/harry-potter-years-1-6/daniel-radcliffe/e/[protected]/?Itm=1&usri=harry+potter as shipping within 24 hours. However, the email confirmation I received states an expected ship date of 1/5/2011. Checking the site again, the site still says ships within 24 hours.

When I call b&n customer service to cancel the order, a christmas gift, I am told that it is impossible. I don't understand how an unfulfilled order cannot be canceled. I had a similar experience with amazon.com, and was able to cancel the order without any problems, without calling customer support, without waiting on hold, and without being told a completely nonsensical situation. The b&n customer service associate offered the option to wait for the item to come back in stock (Whenever that is) , be charged for it and have it shipped to me, and then mail it back for a refund? How does that make any logical sense? That is the most asinine and backwards policy i’ve ever heard of and completely puts the responsibility on the customer for a scenario that should have never happened in the first place if your website was up to 1990 standards and could at least accurately reflect the amount of stock in the warehouse. Much smaller companies can at least do that, so what is the excuse for a large company such as b&n to have such poor policies?

They are flat out lying about their inventory, and then essentially holding my money hostage. I don’t want the item anymore, it’s a gift, and i’d rather buy the individual something that they can get in time for the holiday. I had heard that b&n was struggling a bit, so I guess that explains selling items that they can’t deliver and have to lie in order to get my money. Apparently the only option I have is to have the credit card number that I used to be changed. I refuse to be held accountable for a situation not of my doing that is the result of bad business, bad practice, and quite frankly, rather ridiculous.

I clearly made a mistake ordering from the website (Or stores) that I won’t be doing again. The website was a poor experience as were their policies. The customer service associate was quite polite, and I do feel badly for her as i’m sure that b&n practices make her job rather miserable. Disappointed and frustrated don’t even begin to sum up the experience.

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jrdovebear
Pensacola, US
Dec 22, 2010 12:41 am EST

I had a similar problem, and will never be ordering from B&N.com again. The store associates at my local store were helpful in resolving this problem, however. But I ordered several items online. All of which said they woud ship within 24 hours. The next day, recieved an e-mail saying that the entire order was ready to be shipped. The day after that, I received another e-mail saying that the entire order was delayed. I spent 45 minutes on hold. When I finally got to speak to someone, she told me that one item was no longer in stock and the entire order would be held until that item was instock again, in 1 to 2 weeks. I didn't want that as these items are Christmas presents and I want them before Christmas. She offered to cancel the item that they were out of stock of so the rest of the items could be shipped. I did that, but that meant that I was missing one thing. I asked why I had recieved an e-mail saying that the item was set to be shipped when in fact they didn't have it in stock. She could not give any sort of a direct answer. And when I asked her to check my local store to see if they had it and I could get it through them, then she said no. So I told her to let me check, and if they did not have it, then could she offer me something else. She said there was nothing else she could do for me and hung up on me.

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Barnes & Noble Booksellers return policy scam

When I purchased a Nook Color from the B&N store, I was suggested to use gift cards for the purchase so that I can use a promotion to get $20 back, sweet right? The part they do NOT tell you is, if you return the product, all you get is $200 worth gift cards, NO option to credit your money back to your credit card. Basically, they render their product impossible to return. If you try to return it like I did, you get no money back, they steal your money, and you get stuck with a high amount of useless gift cards that you will never ever use. Basically, they close all venues for you to return the product and get a refund.

My advise to everyone is steer clear of Barnes & Noble, since their business practices are dishonest. They do big mistakes as they did in my case, and they don't admit their mistake. All they care is how they can sit on your hard earned money, buy luring you by phony promotions to prevent you from ever being able to return their undesirable products. I am truly sorry to be so stupid to ever step in their store, at least you don't repeat my mistake!

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pobarjenkins
Minneapolis, US
Dec 12, 2010 5:05 am EST
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Of course they will not credit your money back when you purchase a gift card. Why did you purchase them if you weren't 100% sure you wanted the item anyway?

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RushLimbaughFan
Houston, US
Dec 12, 2010 4:47 am EST

Read fine print. Don't complain to us like you think we are stupid. b&n is a large company and they don't blatently steal. You are lazy and deserve to be duped over and over and over until you are up to your neck in gift cards.

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Barnes & Noble Booksellers online customer service

On November 25th I logged into my Barnes and noble account and ordered a certified pre-owned nook and the additional warrenty. My money was put in a "pending" status for 3 business days (From the 25th to the 30th) before it was released by B&N. On November 30th I received an e-mail from Barnes and Noble informing me that my order had been cancelled. I logged back into my account and confirmed that the Nook was not going to be shipped. I then cancelled the order for the warrenty as well because if I am not getting the Nook, why would I want a warrenty. After canceling my order online I received a confirmation e-mail confirming my cancellations. So I have my money back and my order is cancelled so I spent my money on other items. Fast forward to December 2nd. I receive a e-mail telling me that my order is getting ready to be shipped. I log into my account and confirm that my orders status is still cancelled for both the Nook and the warrenty. Later that day, I received another e-mail telling me my order was cancelled. On December 6th, I received an e-mail telling me my order has been delayed (WTF?) So I called Barnes and Noble customer service to confirm that my order was cancelled. I spoke with a brainless CSR who said that my order was DEFINATELY CANCELLED and that she would put a note on my account just in case. That evening I received another e-mail telling me that my order has shipped (WHAT?!) so I logged into B&N and my status online was still "Cancelled" and my money was still in my account. Figuring it was a glitch in their system I didn't respond until this morning (Dec 7th). I checked my bank account at 8 am with no charge showing. (phew!) and then received an e-mail from B&N with a tracking number for my Nook and around the same time I get a text from my bank alerting me that I am now in Overdraft (OMFG). So, I called customer service again and spoke to another clerk who confirmed that yes I did order a Nook on November 25th and congratulations on it being sent out. I tried explaining that I don't want the Nook, that I cancelled the order at least 5 times both online and through Customer service. I told her about all my e-mails and her only responnce was "It's a glitch in the system i guess." Ok fine, whatever. So now I am awaiting a Nook that doesn't have the extended warranty (Because that part stayed cancelled) and I am in Overdraft. I am truly upset by this and will never shop B&N online again. In their store I have always been treated fairly and with respect, and until they screw that up, I guess it will have to do... maybe I should switch to the Kindle...

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Jan Browning Parsons
, US
May 14, 2017 1:37 am EDT

NOOK needs someone to check for punctuation and spacing. Difficult to read text when words run together.

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UNHAPPY NOOK USER
Lake Havasu City, US
Oct 27, 2012 4:06 pm EDT
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ACCIDENTLY ORDERED A BOOK I DID NOT WANT. WASNT GIVEN A REFUND. SO, PLEASE BE CAREFUL WHEN SCROLLING DOWN SEARCHING FOR BOOK.

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Barnes & Noble Booksellers nook sales associates

I visited the b&n store in san antonio, texas yesterday to check out the nook e-reader. It was the northwoods shopping center, 18030 hwy 281n suite #140 location. The male hispanic behind the nook stand would not leave us alone and let us explore the nook for a single minute without aggravating us and interfering. I handed the nook to him and told him, "here, you buy it. " I told the store manager at the counter about it and she seemed like she didn't give a rat's butt. Her response was that I must be lying.

Barnes and noble can keep its nook? I am not going to put up with an irritating socialist control freak in barnes and noble. Its employees treat their customers like garbage and don't deserve our business.

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kitkate
, US
Nov 28, 2010 9:47 pm EST

How do you know he's a socialist? Also "male hispanic" is a tad unnecessary.

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Barnes & Noble Booksellers Store policies

It's not even Thanksgiving yet, but the lines are 15 minutes long at Borders. This is for 10 people and 3 cashiers, and why? Because the policy at Borders is apparently not to ring up your purchase and go on to the next customer. No, the policy is to ask "Do you have a Borders card? Would you like one?" and spend 5 minutes per customer selling the advantages (ha!) and gathering information... There's some other program too, a card on top of a card, which takes another 5 minutes...

I finally got to the front of the line, already had a Borders card, so I was spared the sales pitch. I was buying a couple of paperbacks -- "Buy one, get one 50% off" and "use your Borders card and get another 10% off". Only the Borders card wouldn't work -- I hadn't registered an email address. I told them I didn't want to share my email address, and they told me that I couldn't have the extra 10% discount. Fine, keep your books.

I came home, and (as usual) did a search at bookfinder.com. I found both books for LESS than I would have paid at Borders, and that was with shipping included. More and more I find I just use Borders as a place to browse and find books I want to buy, then come home and buy them online. Sure, I don't get to read them for a week or so, but I also don't have to stand in line and waste my time. Borders, you can either sell books or you can collect customer information, but if you collect information and waste my time I probably won't be buying my books from you. They're cheaper elsewhere; the only reason for me to patronize your brick and mortar store is convenience. Standing in line for 15 minutes and then not getting the price you advertised unless I'm willing to give you my email address is not convenience, it's annoyance.

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octophasic
, US
Oct 26, 2010 7:05 pm EDT

I returned a book, that I didnt end up needing, back to borders.com. They told me they received the book exactly a month after I shipped it. I find this hard to believe. Since it was "over 30 days" they will only give me a gift card in return. Well, its been over a month now and nothing. For the past month I have been getting the run around from their customer support telling me it will be here on "x" but that day comes and it doesnt show. So today I called and asked since I had to pay to return it to them, and am being forced to receive a gift card, can I have the money I paid for shipping included on the card. I was told no because I should have used fedex to ship the book back because its free from fedex, instead of using USPS and that was my problem. Ok, well no where did it say on my packing slip to return items through fedex, nor does it say anywhere on their website to use fedex to return items for free, so I feel my request is justified. Especially since if I wanted a gift card I could have just taken it to the store down the street from me and been done with this already. Oh, and yet again I was told to wait until monday for my gift card to return. This is ridiculous that a company such as borders is giving their customers such a hard time, and straight up refusing to accommodate their customers. I'm tired of wasting my time being on hold with them for them to just tell me the same exact thing over and over again. The way they are running their online business is childish.

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timothykender
, US
Jun 27, 2011 4:39 pm EDT

Below is a copy of my original letter to Borders.com informing them of my experience while shopping online. Below that is their response, and finally, my response to them. I have removed personal information such as my username & membership number. It is ironic that I even told them in my initial letter that I would post their response publicly. One would think this would have told them to be careful in their response, perhaps read the letter and think about the content of my reason for contacting them. Consider that I had spent at least 30 minutes online with their website, then called their support line, then spent the time to write them of the experience. Please enjoy their ignorance.

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corkyisbored
Sacramento, US
Mar 31, 2011 2:55 pm EDT

i was in borders books a few days ago and i heard a customer ask for a manager. when the manager came out he was very rude and used words like screw it and crap and was being really rude to the customer. the customer wanted a discount on something and the manager was just being nasty and saying stuff like we can't do it, its not gonna happen but your just gonna keep complaining arent you? even if the customer was wrong, there was no need to be so rude in front of everyone. i asked the girl his name and she said it was Tom. i dont know who he is if hes the main manager but he shouldnt have that job.

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HekI98
, US
Oct 19, 2009 4:18 pm EDT

I pre-ordered a book on Borders.com. I also ordered a second book. Since the first book was in stock I was charged for both books and the first one was shipped right away. The second books was released for the first time two months later. I waited two weeks. I called customer service and talked to a representative, she told me that she could see where I paid for the books and that one was shipped. She said she would get back with me by email. I heard nothing back. I tried to call, the representatives see my account online, they hang up on me immediately with out a word. I made a Better Business Bureau complaint, they emailed me that something went wrong with the order and I was never charged for the book. I have a credit card statement that says other wise. They will not respond to the Better Business Bureau complaint, they will send me the book, they will not give me my money back, and now won't answer my emails or talk to me on the phone.

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pobarjenkins
Minneapolis, US
Mar 31, 2011 6:24 pm EDT
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You don't really know the entire situation. Maybe something prefaced it that you missed?

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pobarjenkins
Minneapolis, US
Nov 23, 2010 5:34 pm EST
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Many companies are short staffed due to economic difficulty.

I love Borders. They have a great selection and the rewards card is pretty nice. I often buy books on Amazon.com just to save money, but often borders has great clearance.

If you have a problem with sharing your email, create a "junk" email for purposes of things like this. Just a quick hotmail and gmail address that can be used to sign up for stuff.

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1ccare
El Cajon, US
Jul 09, 2010 11:08 pm EDT

I was a frequent Borders customer until a few months ago. The manager at this store made an inappropriate comment to which I responded by filing a complaint with the General and District management, and they did not respond. If I am not the only person to be wronged by any Borders employee I encourage you please make yourselves known. This "sweep-it-under-the-rug-because-we're-corporate-and-we-can" way of dealing with bad behavior is unacceptable, even if it's a trivial offense that you can forgive, doing so will teach them we won't be hush hush and they can't get away with such actions!

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Raven S
, US
Jun 21, 2010 2:22 am EDT

I visited the Borders store, which is located on 6103 North Lincoln Avenue, Chicago.
The environment of the store is very unwellcomming, and the cashiers are very rude. I have been to this store before, and I have been having the same impression too. The manager, who worked on Sunday, was very polite and helpful. He is a male. However, there is a female working during the week in the evening who seems to be looking for a guy. As many times I go there with my boyfriend, she is trying to seduce him. She keeps passing by him on purpose, smiling at him, giving him the eye and bending at him as some easy girl. I have been told the same information by other girls going there with their boyfriends. In addition, she is using her power in her premises in order to make two people break up. I had a coupon for 40 percent. She didn't accept it. She kept attempting to seduce my boyfriend by thinking that I will start acting unprofessionally because of the fact that she didn't let me use the coupon.Other girls have told me the same think. However, she can not expect to break two people with a strong bond by bulling and teasing the girl. The guy will prefer to stay with the girl he is with rather than going for a mean and rude one. A real bully! After that we went to the store located on 4718 North Broadway Avenue. Unlike the store on Lincoln Avenue, the people in the borders store on Broadway Avenue were very polite and helpful. In additon, they accepted my coupon. Of course they will accept it since there was not any pervert manager. I told my man that I don't want us to go anymore to the Borders on Lincoln Avenue because I didn't like how I was treated, and he agreed with me. Other girls have done in the same way. Not only my friends but also my relatives will not go there shopping any more. This pervert store manager makes the store loose lots of money. If Border owners don't want to have a bad reputations and losing money because people want a wellcomming environment where they be treated professionally and with respect, they need to change the manager who is seducing her customers . If the pervert store manager needs a guy, I would suggest that she goes to craigslist.com or clubs.

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L.J.A.
, ES
Mar 08, 2010 9:14 pm EST

Yes, these Borders fellows are the best thief or robbers I have meet on my life. It has happened me the same ! Please, do not buy on this firm, you do will lose you many!

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Barnes & Noble Booksellers false advertising

I recently went on barnesandnoble.com to purchase a book called "Hungry Girl 200 under 200: 200 Recipes under 200 Calories". I did a search for the

title, and found it available for $9.99 with free shipping. Perfect!

Little did I know until it was too late, this is not the actual book,

but a "Nook" copy. I do not own a "nook". I was paying the $10 for a

book, not a download. I contacted the company about this, and got the reply of: "NOOKbooks can be viewed on Nook for iPad, PC, iPhone, Android phone, HTC

HD2, MAC and Blackberry". No refund offer, nothing. Will not be doing business with this company again. No wonder they're going out of business.

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liquidgee
Reading, US
Dec 30, 2010 12:48 am EST

For those commenters criticizing the poster's not thoroughly reading the product description prior to purchase, please take into consideration that B&N is more than partially responsible for this happening as B&N is, first and foremost, a BOOK STORE ... not an edownload provider, not a Starbucks, not a DVD or music outlet but a BOOKSTORE. Yes, B&N also provides the aforementioned services as well as selling books and yes, it is necessary for the customer to be reasonably responsible for researching what they are buying BUT it is also necessary for the seller - B&N in this instance - to clearly state product information. Very often I find it difficult to find it clearly defined on their website if a product is an ebook, hardcover, or paperback. Heck, sometimes they even list products no longer available or with images. Often the images for an ebook are the same for the paperback or hardcover and that can be very misleading.

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TheAngelofMercy
Oceanside, US
Dec 29, 2010 10:57 pm EST

Wow. Why are you buying books when you can't actually read? Idiot.

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Barnes & Noble Booksellers nasty bathrooms - terrible

Barnes and noble bathrooms - mens is absolutely the worst in the area. We my family go to book stores. The mens is dirty floors - smells - its pathetic.
I have to take my little girls in it.

Would you think the management would have consideration for others.

The worst bathroom in the area !

Clean it up. . . What else can you say. . .

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Colleen Lingafelt
Altoona, US
Jan 20, 2011 1:26 pm EST

I ordered a used book on their wedsite 2 weeks ago, never got my book.

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Barnes & Noble Booksellers rude employees

I was in your burlington ma store for one noone came to me to help me I was ignored by all employees even the mgrs and also got dirty looks all I was trying to do was find a book and with some of those employees getting them to help is like pulling teeth a while back I had a rude person who was a supervisor of some sort I thnk her name tag said marie she was a miserable person to deal with I remember because she was rude I will bever shop a barned a noble again and this comp surely doesnt deserve to be up there with cust service most emplioyees looked pissed off and unwilling to help and if your looking for somthing out og there way they make sure you know your making them walk the other side of the store never again barnes and noble esp the burlington ma one also very rude woman in the music dept an older woman by the name of gail she has a dirty wouth around the other emplotees saying f8ck and worse ill be shopping elseware now and never renew my memberhip

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Safamar
Houston, US
Jan 21, 2015 9:18 pm EST

I totally agree with you about Barnes and noble staff lacking customer service. They do not know how to communicate with customers. I live in Houston and went to my closest Barnes and nobles with my toddler cause he likes to play with their Legos there and he happened to climb on the Lego table I was right next to him when a rude employee by the name of Angie comes by and starts saying in a very rude manner how he can't be on that table and we had to replace that table 5 times, I had a previous encounter with her when she came before and lectured me on how my son took one of their toys in the bathroom and now it's "contaminated" and cannot be sold. If you have rules I respect them but come and say things politely...when I complained to the manager she was worse she was like we have rules here and she said its wrong for your son to climb a table it's unsafe for him lecturing me again on how to be a good mother. How dare they speak to me like this when I'm a member and I buy so many toys and books from them. NEVER going there again!

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Boobies9
, US
Sep 25, 2010 1:08 pm EDT

Wow, working at a BN in CT makes me want to apologize to you. I can't say why they would all be so disgruntled, and I wish you'd have had a better experience. I feel like I should apologize and possibly call the Home Office about that one particular store.

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Barnes & Noble Booksellers doesn't work as advertised

I purchased an e reader nook from barnes and noble two months ago to download e books from our public library. The problem started out that the nook was deleting the books four days after downloading them instead of thge 14 day lending period I was supposed to have. After spending time on the phone with their customer service and doing what he recommended my nook is no longer being recognized by adobe digital editions. Because of this I can no longer download any books. They claim it is an adobe problem and they cannot help me nor will they replace the device. I have literally spent about 50-60 hours (Over the last month) trying to get this thing working. Adobe is trying to resolve it in their snails pace way but so far nothing has worked.

So basically I spent over $300 on a device that may never work and is right now cluttering my desk.

I have spent over $900 at barnes and noble in the last twelve months and they will never see another penny from me again.

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eas2000
Andover, US
Jul 20, 2011 4:00 am EDT

The lower part of the screen on my Nook stopped working replaced with vertical and horizontal stripes.

Neither reboots (including removing the battery) nor updating the software to the latest version made any difference.

After a brief search on the nook related internet forums I have learned that this is a well-known problem with Nook’s e-ink screens and I better bring it to the nearest Barns and Noble store for technical evaluation and possible replacement.

Nearest BarnesAndNoble, though, informed me that my warranty have expired 2 month ago and, thus, there is nothing they can do for me, except to sell me a new Nook. (Yeah, right. Another $200 gadget that lasts for about a year)

I just started thinking of buying a new Nook touch, attracted by the color and newer Android platform, but I am glad that this have happened before I wasted another $250 of my money on a Barns and Noble product and will now replace my defective Nook with a Kindle.

Needless to say that all of my books and music purchases will now go to Amazon.com as well.

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raddad
Phoenix, US
Jun 01, 2011 8:31 pm EDT

I purchased a NOOK - Big mistake! spent lmost $300.00 have over $400.00 of e-books in my account and the damn thing keeps loosing its regestration. When I go through the re regester steps the device can not varify my password! Than you must call customer service (a big waiste of time) or go on line and get a one time pass word - I have had to get 5 one time passwords in the last 6 months! -- I would like to just get hard cover books in return for the ebooks and give back the nook! Is this possible? As far as recomending this device (Nook) I would NOT. Not in a million years.
for return comments:
rsradlauer@q.com

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kyra100
McIntosh, US
Oct 17, 2010 8:19 pm EDT

I actually bought the extended 2 year warranty only to find out in two MONTHS that it is really a one time warranty. The customer service line blamed the store for not disclosing this but the web site makes it very hard to find. I won't be shopping there again either

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Barnes & Noble Booksellers - Kobo eReader

I bought a Kobo eReader after being assured that it works with any ePub book, whether you purchased it at Borders.com or anywhere. After many back and forth calls with the Kobo company, I cannot use my eReader to read ePub books (in this case downloaded from gutenberg.org). I attempted to exchange my eReader for a Sony but was told they do not accept...

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Barnes & Noble Booksellers Boycott Borders

I was a frequent Borders customer until a few months ago. The manager at this store made an inappropriate comment to which I responded by filing a complaint with the General and District management, and they did not respond. If I am not the only person to be wronged by any Borders employee I encourage you please make yourselves known. This "sweep-it-under-the-rug-because-we're-corporate-and-we-can" way of dealing with bad behavior is unacceptable, even if it's a trivial offense that you can forgive, this is not the training they give in customer service.

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Barnes & Noble Booksellers return/exchange policy

Bought a gift for my husband, was not told of gift receipt policy or very restrictive return policy. Was not allowed to even exchange the gift a few weeks later. Absolutley nothing they could do. Will never shop there again or accept gifts from there from others.

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Berryman
Ventura, US
Jun 09, 2012 9:32 pm EDT

I purchased a children's book as a gift. I purchased it 3 weeks before the party.
The book was a duplicate gift. I offered to take it in to return it and to pick another.
The clerk told me that the return window had passed. Amanager passed by
looked at my receipt and confirmed the policy.
The book was in perfect condition, four days past the 14 day window, cost me all of
$6.75.
But for $6.75 they lost not only me but also everyone in my household as customers.
I understand the need for policies. But if they can't trust shift managers to be able to make
decisions. They invest a bit more time and money in their training programs.
I hope they do end up in BK!

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tifmoneyluv
, US
Jul 12, 2011 2:27 am EDT

The receipt clearly states this policy. Not B&N''s responsibility to read it to you.

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Brandymjw
, US
Jun 19, 2010 9:42 pm EDT

I worked at a few stores that have the same policy regarding copyrighted material. There were people who'd buy books cheaper at a different place, remove the sticker and then try to return the book to the store that sells it for more. I've also worked in copy centers where customers will try to copy material and then return it to the bookstore. I've had so many customers curse me out because I wasn't allowed to copy books or photographs that have copyrights on them. It wouldn't such a big deal to me if it weren't against the law. I've even had customers tell me they don't remember where they even bought the book but still demand that I give them their money back.

It sucks for customers who are decent members of society to have to not be able to make a simple return just because there are dishonest people in the world.

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KixStar
Your mom, US
Jun 19, 2010 8:32 pm EDT

Exactly what Seraphim said. Also, if it was a book, you can't expect them to let you buy a book and turn around a few days later to return it. You and your husband could have very well read the book then tried to get your money back. It's not the library, it's a retail establishment.

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Seraphim77
, US
Jun 19, 2010 7:24 pm EDT

According to the website, you just have to have the receipt, or the gift receipt. That seems reasonable to me.

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Barnes & Noble Booksellers misleading discount offer

It used to be that when you got an email coupon, it would say something like, get an additional 20%, 15%, etc., off your member discount. When I used a coupon this weekend I found that the discount was a discount on the" list price"--which by the way B&N like all other bookseller almost never charges, it's more of a fiction--so I was actually getting a 2% discount, as I found out. A call to Customer Service confirmed this this morning. So, Gentle Readers, don't be lured into buying by the online coupons you're offered, better to wait for a store coupon, if they haven't been eliminated. I realize things are tough in the publishing business, but please don't mislead us and insult our intelligence.

Also: It used to be that as a member one got a 10% discount when ordering online and free shipping after $25. Now you no longer get the additional members' discount because now B&N offers free shipping regardless of the total spent. There is less and less reason to renew my membership card when it expires.

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BCanterbury
Evansville, US
May 27, 2010 4:52 pm EDT

I am very worried that my Visa will be charged $12.00 per month for a discount of $20.00 this is a scam. I got ripped off by Barnes and Noble. What can be done about this? I'm a senior citizen on a limited income and can't afford this. The so called company is complete savings (cash back).

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Barnes & Noble Booksellers unprofessional from start to...

Although I usually order from amazon, I got a b&n gift card, and thought i'd order my brother's birthday present from them. For about $30, I got an email promise to deliver the book, gift wrapped, within three days - plenty of time, since the birthday was still 8 days off.

Seven days later, I tried to call. The automated number 1-800-the book is a joke; it tells you that the operators are busy three times, and then hangs up on you. Call the local line - [protected] - and prepare to be lied to, starting with the agent's cheerful "i can help you" (They can't and won't) and ending with "a manager will call within two hours" (That won't happen, either). I did get an offer to refund the shipping portion of my order, which I thought was funny, since they hadn't used the three day shipping service I paid for (In related news, they also aren't charging me for fixing my car, cooking my dinner, or any other services that they did not provide).

My last call - with "laurie" - ended with her saying how much b&n appreciates my business, echoing the line from their email, "we are glad we could be of service and look forward to your next visit". This, too, is a lie; i'm sure they would rather have not done business with me (Since I get mad when you take my money, make promises, and then don't deliver) , and I most certainly am sorry that I did business with them. Amazon works; why mess around with a firm that is repeatedly dishonest?

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Whattamess
Princeton, US
Feb 07, 2013 8:39 am EST
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I ordered and paid for a nook book and downloaded it onto my nook for pc. I paid by credit card on 2/21/13, and my account recoed verified this purchase on the b and n website. I read several chapters of the book over a few days, but was suddenly blocked from reading it further and told that it had been a "sample". It took about an hour to try to fix this with their telephone agents, and I was assured yesterday that I had been given credit for the orignal purchase and could now repurchase the book. The website, however, continues to block me from repurchasing it, giving me messages that it is already in my nook library.
I have written letters to b and n without getting the problem fixed. I even tried to buy it as a "gift" to myself without success. Band n converted my gift into a certificate without my permission, then rejected the certificate numbers when I tried to add the value to my account.

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barnes and noble can suck it
Atlanta, US
Mar 15, 2010 8:43 pm EDT

I recently bought a nook for my girlfriend for christmas after spending 300 on the book reader one of the corners suddenly went dead inside the machine. After a month of waiting for them to help me they finally took the nook back to look for it after 2 more weeks of calling them they finally said that would call me that night with my information after 4 more days I called them and they told me that not only would they not fix the factory problem they also claim it was my fault

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stina21502
Temple, US
Mar 02, 2011 3:25 pm EST

I bought a book, realized it was the wrong version, and returned it the next day. The cashier apparently did not process the refund correctly back onto my bank card, and now 3 weeks later, still no refund (And it was in excess of $50 they owe back to me). I have called every week, as customer service said to do, and they still know nothing! It's as if I gave them the book back and said "keep my money". If it isn't resolved soon, I will be taking this to my attorney. This is unacceptable. Maybe talking to the press a little bit as well would get barnes and noble to improve and overhaul their business practices!

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Mellish
, US
Aug 28, 2011 7:46 pm EDT

I have been trying for 2 months to get barnes and noble to credit me for my returned item that I bought from their ebay store. It only allows paypal, and they seem totally inept at doing so. I have spent hours on hold and then they promise my refund, but it never appears. You stay on hold forever with barnes and noble, and when they forward you the next person has no idea and you start all over again. Their computer system starts mixing your orders up. It’s just a total cf from the start.

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Jackbdazzle
Berkeley, US
Dec 21, 2009 3:50 pm EST

Signed me up without asking to Completesavings.com. Costs 12 bucks per month.

While I was able to get the charge removed, it just kept coming. Barnes and Noble had to cancel it, not me. I had to cancel the credit card to get it to stop.

banes and noble was not helpful. Apparently, they make a lot from this scam.

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RoboShawn
, US
Dec 25, 2010 10:24 pm EST

When I purchased a Nook Color from the B&N store, I was suggested to use gift cards for the purchase so that I can use a promotion to get $20 back, sweet right? The part they do NOT tell you is, if you return the product, all you get is $200 worth gift cards, NO option to credit your money back to your credit card. Basically, they render their product impossible to return. If you try to return it like I did, you get no money back, they steal your money, and you get stuck with a high amount of useless gift cards that you will never ever use. Basically, they close all venues for you to return your product and get reimbursed.

My advise to everyone is steer clear of Barnes & Noble, since their business practices are dishonest. They do big mistakes as they did in my case, and they don't admit their mistake. All they care is how they can sit on your hard earned money, buy luring you by phony promotions to prevent you from ever being able to return their undesirable products. I am truly sorry to be so *** to ever step in their store, at least you don't repeat my mistake!

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Maico
, US
Feb 13, 2011 10:13 pm EST

B&n advertises merchandise they do not have and cannot possibly obtain, as if they have it in stock. Unlike amazon, etc, one cannot check to see if the item is in stock before ordering. Once the order is placed, the fun begins! One item at a time, the emails saying shipping is delayed begin. You cannot change the order when it hasn't shipped; you cannot get a response from them in any form.. So you wait. I waited three months for an item before I web searched and found out that it was a limited edition collector's set from 2017 and only 3, 000 were printed worldwide. They're still advertising it (As new, no less) on their website today. I will never, ever place another order with them, and have asked my family not to give me gift cards there.

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paulag2
Boston, US
Nov 22, 2009 12:58 pm EST

Barnes and Noble uses misleading promotions. I have a member card ( already a stupd thing, I learned) and get an on-line promotion coupon noting " unprecedented savings."

It turns out the combination of these two discounts still produces a book cost of 20% higher cost, or $5, for buying the book in the Barnes and Noble store than buying it on-line from Amazon.

I understand I should shop for price, but I object to the term " unprecedented savings" for a price that is 20% higher than the alterative.

I will never buy from Barnes and Noble again, and encourage others to learn the same lesson.

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JCSkinner
Pearland, US
Jun 19, 2011 9:28 pm EDT

On the barnes and noble website it stated that if you ordered a nook before 4pm on june 16th, you would receive it before father's day. I ordered it at 10 am on june 16th and it will not be here until monday (After father's day). I emailed customer service when I noticed the ups tracking info stating a monday delivery. They were not helpful. They did not seem to care that this was false advertising. By reading other posts on this site, this seems to be a common problem. I wonder how many hundreds of other people expected to have a nook delivered for father's day and did not get it. I don't understand how a large company like this can continue to exist with such poor customer service and such out-right lying. They got their money - - I still am nook-less.

I am considering returning the nook when I do get it and buying a different e-reader. I can't continue to support a company that treats customers with so much disrespect.

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ssarnold
, US
Jan 19, 2011 12:37 am EST

I ordered a textbook from barnes and noble online for a great price of $87 on dec. 13th. I was sent a confirmation email saying it would ship jan. 6th. I thought this was a little odd having a shipping date so long after I ordered but it was ok with me since my class doesn't start until jan. 24th. On jan. 6th I received an email saying there would be a delay in my order and it would ship between 1-5 business days later. I waited the stated amount of time. I checked my order online on jan. 15th and it said it still hadn't shipped. Now I was getting concerned, so I emailed customer service. They canceled my order, stating they couldn't get the book. I called them and complained that they had strung me along for over a month with promises of shipping dates, without ever stating the item was backordered or not in stock or the like. I told them that to buy the book last minute from another vendor will cost me $180 instead of the $87 I was expecting and I might not even get it on time for start of class. Their response, "sorry for the inconvenience. Here is a $10 gift card. " so it will cost me over double the price and all they want to offer is $10!
I emailed their corporate headquarters and they stated that it says on the website "usually ships in 1-2 weeks" on my item. This statement is completely misleading and imho, false advertising. I will never buy from b&n online again!

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Barnes & Noble Booksellers - rude employee

My wife, son and I were sitting in our chairs browsing through books when one of the employees snatched a stack of books from our table. I told him that I was not finished looking at them and he replied, "you're not looking at them now". There was a total of 12 books (Mostly magazines) on the table. I approached the manager and complained about hi...

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