I had my husband order the trial offer for me while I was at work. he made the order on line it stated that I would be charged two payments of $29.00, plus shipping and handling. So, hubby sent my bank account info for the first payment to be taken out. This is my B of A account (I am not happy with the bank either). anyway, the kit took more than 2 months to arrive, and I did not receive a bill for the other $29.00. I figured they would send me a bill then I would pay it, but weeks went by and nothing. I figured I would wait until my next payday and would make the payment over the phone. one day before my payday, they ran my card without my permission, so I am now overdrawn and my bank levied fees on it as well. when I finally got a phone number to the company--from the tv, I then called it and was referred to another number which [protected]. This was just another number to deal with whatever your problem was, only "Willow" told me that the only way to get them to reverse the charges was to send all the makeup back. she then suggested that if I was still not satisfied I should call back on a business day and talk to an "escalation manager"--whcich sounds like a fancy title for complaints department.
On top of all this my bank--Bank of America--will not let me talk to a human on the phone to reverse the charges--when I punch the button I was told to push on the phone--I get the message "all of our associates are busy--call back at another time when the lines are not so busy--or words to that effect. The online person couldn't help me and she said she could not have a supervisor call me because they can't call out where she is at. They are supposed to take the charge off automatically when you dispute a credit card transaction. I am so sick of this. I am planning to send a demand letter to the CEO of Bare Ecentuals--the corporate office is in San Francisco--I live in Sacramento--so if the CEO refuses to fix the problem I will file a small claims action and she-or one of the officers- will have to come to sacto. It will be a small claims action, which means she cannot have an attorney represent her either. I will add all of the costs I had to incur-bank fees, filing fees, etc. If anyone else has had this problem and not been able to get it resolved, please email me at: firstname.lastname@example.org. Class action lawsuits can happen even in small claims if everyone files a claim and we join the cases. I am sick being pushed around. anyone else out there with me? I know it seems like a lot to do for such a small amount of money--but that is how these creeps get away with everything. no one wants to go through the hassle--its time to stop them. so it looks like B of A will be on my list of possible lawsuits as well as bare ecentuals.