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1.4 11 Reviews

Bard Optical Complaints Summary

1 Resolved
10 Unresolved
Our verdict: If considering services from Bard Optical with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bard Optical reviews & complaints 11

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ComplaintsBoard
G
11:23 am EST

Bard Optical Eyeglasses

I purchased 5 pairs of prescription glasses. Waited for over 2 weeks to find out that the glasses were even in to pick them up. Had to take them back as the bi-focal height was incorrect. Then after wearing the distance, computer and sunglasses, I could not see the highway signs as the glasses were blurry and have to be as close as possible to read the computer, it is also blurry.

Contacted them to see if they had the current script correct. I was told to go back to my eye doctor, which I did. Script is correct. Went back to them and they changed 1 pair to correct height in the bi-focal pair. Called them back and explained to them again that the glasses were hard to see out of.

I paid over $300 for these glasses; I expect to be able to see out of them.

The staff is always so rude at the Decatur, IL office, and the supervisor wants to argue about needing the glasses remade.

I usually go to Springfield for my glasses but didn't want to drive out of town. Should have, it's always better service and have never had any problems with their glasses.

Desired outcome: At this point, I want a refund, and an apology from the staff and supervisor for the rudeness and lack of communicative skills in trying to get this taken care of.

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J
4:32 pm EDT
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Bard Optical Sons glasses

Went and picked up my son's glasses today, he told the woman that they were too tight, she adjusted them, we left, had to come back because they were so tight that they were leaving marks on my son's head, she said can't adjust them no more because if they break it's our problem... Paid 55.00 out of pocket for what? He can't wear them because it's painful, way too tight and just not a comfortable fit, Brianna is always unfriendly when we go there and acts like she just doesn't want to even deal with the patients at all... We want a refund!

Desired outcome: A refund for the out of pocket cost for the glasses he can't even wear...get someone a little more patient and friendly in the office.

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1:51 pm EDT
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Bard Optical Service

Left office 10 mins. Before they closed, next day at 8am, I called to change my mind on my glasses order.. was told glasses were already made(?).. but it's been 13 days and still no glasses.. I called today( day 13) was told glasses were in they were just waiting on sunglasses… Soo I could've had my glasses?.. they won't cancel my order, saying.. we'll.. the glasses have been made & your insurance has been billed soooo… called corporate and got same run around.

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Is Bard Optical legit?

Our verdict: Complaints Board's thorough examination reveals Bard Optical as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Bard Optical stands out for its commitment to quality and security. Clients considering Bard Optical should delve into its customer service record to gauge compatibility with their expectations.

Bard Optical earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bard Optical achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bard Optical. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bardoptical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bardoptical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bardoptical.com you are considering visiting, which is associated with Bard Optical, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Bard Optical has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Bardoptical.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bardoptical.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
S
9:56 am EDT

Bard Optical Glasses

Got my prescription and hubby's at end of last year.
The counter lady when told are prescriptions weren't right told us you need to get used to them.
He can't wear his at all. I wore mine cause all I had. Now when I take mine off feels like my eyes go inward to nose.
We both got bifocals but they aren't right. He has an appointment elsewhere this week. I don't yet. The staff needs to help you not run you like cattle

Desired outcome: Replaced not by this store or eyes fixed if messed up

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5:32 pm EDT
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Bard Optical Oakley sunglasses

Ordered a pair of prescription oakley sunglasses at Grand Prairie store in Peoria Il. Was told 2 weeks for arrival. After 2 weeks was told another 2 weeks. Finally came in and the lenses were wrong. They said they would send them back and call me when the come in. Finally after another 2 weeks they came in wrong again. They let me use the wrong pair while they fixed the issue. They said they would compensate me with a $100. The store was putting the wrong code for the golf prizm lenses so oakley was not at fault and I was the one who figured it out. I talked to Rhonda the District manager and told her instead of $100 back I would keep the other pair too and call it done. She said she would call me back in 24 hrs after checking with her boss. Never called and when I called her she won't answer. So nothing is getting done after being told it would. Took over 9 weeks to get my sunglasses and no one called back when inquiring about the status. Something needs to be done about poor service especially when oakley was thrown under the bus the whole time when clearly it was the incompetence of bard.
Nate Turner

Desired outcome: Need to be reimbursed the told amount or get other pair of oakleys they made wrong

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10:20 am EDT

Bard Optical Receptionist was very. Rude

Peoria il bard optical on university some lady named diane answered the phone I needed to reschedule because my daughter's insurance card was expired. Diane said would you like to reschedule when you have the new card then I said ya I guess I will do that she then sighed said ok and hung up the phone what great customer service. The same lady was rude to my fiance when he went in a couple months ago.

Desired outcome: There needs to be some kind of repercussion or bars optical is going to lose a lot of business

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6:11 pm EDT
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Bard Optical Eyeglasses choice limited

To whom it may concern:

I had a choice between two pair of eye glasses only! I found that strange since 2 years ago I was offered a wide selection of eye glasses. Is this the new practice?

Disappointed, not a good experience!

Sincerely yours,
Victor Padilla Jr.
333 E Center St.
Decatur Il, 62526

Bard Optical Foresyth
1351 Hickory Point Dr.
Forsyth Il, 62535

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10:47 am EST

Bard Optical customer service

03/03/20
received a call from them 09:39 about an appointment that is on the 9th. In february i spoke with someone & gave them my insurance information. They said that they see it & everything is ok when i asked about what my insurance covers i was told to contact my insurance. Then today i get a phone call about they ran my insurance that said i am no longer covered with eyemed. I told the lady that i gave them my new insurance last month & that they ran the old & they need to run the new one & update notes when patients call in to give them information. Then she asked me what did i want her to do... I was at work so i hung up the phone cause she was not listening.

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10:45 am EDT

Bard Optical prescription glasses

Dismissive, rude, inpatient receptionist who told us to sit and wait for the Dr without looking at us until she realized we were only there for glasses. Then she turned salesperson who only showed us the glasses that exceeded our insurance allowance, I realized at the end of the visit.

She didn't tell me how much the frames were, but proceeded to take pictures of my son in them to take measurements for completing the sale. I expected to walk out paying less than 50$ with insurance, and her initial bill for us was over 400$. She took a few unnecessary add-ons off the order while I was practically hyperventilating.

I've had experiences ordering glasses for many many many years - this was by far the pushiest, most uncaring person I've dealt with yet. Anyway, the big issue is that - upon calling 24 hrs later to inquire about canceling the order due to my discomfort with the experience, the office manager said (again, super rude from the get-go) that no return or cancellation was possible. She practically laughed when I asked about their return policy.

Then HER manager allegedy said we could return the frames but not the lenses. And that we would still owe 3$. What does a person do with lenses and no frames? Wasn't that just a bigger "eff you" in a way - sure, we'll return the frames, but not the lenses! Here's some worthless lenses for you to keep in your pocket. wth.

Very CLEARLY solely about the sales and not at all about the customer. It makes me frustrated but also just super sad. There are plenty of companies who put the customer/patient/client at the fore of their mission and gain loyal, appreciative followers for life. I will never set foot in one of these locations again after this.

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11:19 am EDT
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Bard Optical Defective glasses

Bard Optical made glasses for me that were so defective as a result of poor workmanship, that they caused me two years of double vision and migraine headaches. I had numerous tests including an MRI of my brain to make sure that there was not a tumor that was causing my double vision and headaches.

Finally my ophthalmologist tested my glasses and found that the cause of these significant problems was the glasses. These glasses, which were made by Bard Optical's own lab, had more than 4 times the recommended amount of base down prism in my left eye and more than 5 times the recommended amount of base down prism (set by the American Standards Institute ANSI) in my left eye. This created a vertical imbalance that my brain and the muscles of my eyes could not overcome and the result was double vision and migraine headaches. The standards set by the ANSI have been established for our protection and should be followed by all optical providers.

When I contacted Diana J, Hall, owner of Bard Optical, she responded with a letter in which she stated that the prism was normal in lenses of this nature and that Bard Optical's services met the applicable standard of care. In my opinion, their standard of care is not what it should be and is definitely outside the ANSI standards. When I had new glasses made at a different optical provider, the migraine headaches and double vision disappeared. At that point, there was not a doubt in my mind that it was the glasses that caused me years of suffering and almost $10, 000.00 in medical expenses.

Bard Optical is the assumed name of J.A.K Enterprises, Inc. When I filed a small claims case against Diana J. Hall and Bard Optical the case was dismissed because the proper name is J.A.K. Enterprises, Inc. They won on a technicality even though both Bard Optical and J.A.K. Enterprises, Inc. have the same address and Diana J. Hall is the President of both companies.

I hope that by reading this you will be armed with the knowledge to protect yourself and the people you love.

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8:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bard Optical Unprofessional business ethic

The whole experience was disappointing. The doctor has no concern for the wellness of his patients. The people in the office just wanted to sell you a pair of glasses, regardless whether the glasses is necessary. Been there once and that is enough for the rest of my life!

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T
Tom__L
, US
Mar 09, 2016 11:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just found out yesterday that they won't replace two pair of reading glasses that were made wrong. I can't even read the newspaper with them. I bought two pair because their 2fer deal for $70. Now they say it will be $90 to get the right prescription. And what is that horrible smell from the plastic nosepads? Cheap Crap!

I
I
I-Can-See-Clearly-Now
Dunlap, US
Dec 03, 2014 3:40 pm EST

I bought glasses at Bard in 2013 and paid my bill up front but received a notice well over a year later that I did not pay my co-pay and requested I pay it. My initial receipt included the $15 co-pay but of course since it was over a year later I didn't have a copy. They require the co-pay to be paid before they will even order the glasses. I just received a final notice to pay the $15. I am paying the bill just because I don't want to deal with it any longer but I will never use Bard Optical again. I think it's very unprofessional to just send a bill a year later without proof that I didn't pay. And even if I didn't pay, it was by fault of their employees for not charging me.

R
R
Rick Haywood
Dothan, US
May 29, 2012 7:50 am EDT

I am on your side. That was exactly my experience with them. I have been back now for the third time and they still can't get it right. I asked for my money back and they refused. They said all they could do was keep trying. I should have know not to go to the fast food of the optical busy. I will picket them if I do not get a refund.

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Contact Bard Optical customer service

Phone number

+1 (800) 752-3295

Website

www.bardoptical.com

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