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Barcelona Rider's Residence / Lack of security and able staff

1 Spain

3 of us stayed at Barcelona Rider's Residence. On check out day we were told we could not leave our luggage in reception where the staff where although on the check in day they told us this would be ok. Anyway, we were told to put them in a SAFE AND SECURE room down the corridor. We came back a few hours later we were due to leave for the airport in 15 minutes, we went to collect our luggage and it was gone. The hostel staff including the manager seemed to have no idea, half an hour later the manager said a french groups luggage were also in that room and there was a possibility they could have taken it bearing mind this luggage contained 2 of our passports.
2 out of 3 of us could not fly home that day. 2 of us returned to the hostel told them we had no money whatsoever they didn't seem too concerned although they said we could stay there free of charge until we could fly home. Our luggage was later returned by those who took it. The management wee rude and were aware that we had no money, the next day we were not offered any food until 1pm bearing in mind our last meal was at 2pm the day before. The service was absolutely disgusting, it was dealt with awfully. No one should stay at this hostel, they refused to take blame even though they said it would be safe and secure.

Jul 20, 2015

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