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[Resolved] Barbour (Europe) Ltd. / barbour equine jacket

Cambridge, England, Cambridgeshire, United Kingdom

Good Afternoon,
I bought a Barbour coat from John Lewis in December last year.
I didn't notice at the time but when I took it out of my wardrobe this morning (been there from Feb/March time) I noticed shiny/discolloured areas on the arms and down the side, as though it had rubbed off the top layer of the coat off.
Buying an expensive Barbour jacket I expected a durable product however this was not the case and I am now left with a lovely jacket that has awful marks down the sides and arms.
I'm not sure what can be done as it's from last year's stock but ideally I would like it replaced or if this is a fault with this particular jacket I would like a refund or another jacket type (as I do love your jackets)

Lh
Sep 20, 2017

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