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Bannatyne's Fitness / Unfair subscription charge

1 United Kingdom Review updated:

Was a member of Livingwell Health Club at Newcraighall on a reduced rate prior to Bannatyne's taking over. Paid annually. After takeover rate was increased. Friends who paid monthly by direct debit remained at reduced rate. Difference is �£15 per month - a difference of �£180 per year. Bannatyne's did not give me option to stay at reduced rate and pay by direct debit when they took over. Have contacted Bannatyne's membership dept several times but they state that because I paid annually they cannot offer me the reduced rate. In my view this is unfair practice as they did not give me the option to stay at the reduced rate. I was a member who was committing to the club for a full year who is now paying �£180 more per year than members who pay monthly and could leave at any time.

Wa
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Comments

  • An
      8th of Jun, 2007
    0 Votes
    Bannatyne Health Club - Fraudulent business practices
    United States

    My 12 month contract was going to end on 9jun 2007. I am sending the letter to them but they taken money by direct debit from my account. Now they said they have not received the letter. But a got the proof i gave them.

  • Hn
      23rd of Apr, 2009
    +1 Votes

    I was a member with bannatyne's for some time but cancelled my membership as I was moving out of the area. Because the money was coming out of a savings account I rarely checked I was shocked to find that for nearly two years bannayne had continued to take my money by direct debit. I immediately contacted the company that confirmed that I had not been in the gym for nearly two years but they had no record of me cancelling and that they are refusing to refund my membership. They do not return calls and only slowly respond to email. Do not join this company, I intend to take them to the small claims court and I am gathering some friends to stand out side their gym with banners that describe my experience. Once again do not join their gyms they are not nice people to deal with

    HD

  • Jd
      23rd of May, 2009
    +1 Votes

    Bannatynes is awful. Customer service is a word they have never heard of. Join at you peril. God forbid if you ever wish to leave they will hound you for the rest of your life. They are happy to state they have recieved new membership but if you send in a letter cancelling your membership it apparently goes into file 13 (shredder) as they will state they have never recieved it

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