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Bankers Warranty Group / did not sevice laptop

Las Vegas, NV, United States Review updated:

Bought a Paviolon HP laptop with vista and purchuse a 3 year sevice plan. the laptop work well until 25 months the screen went black after calling several times I got ahold of someone and started the process. After giving the intial info I was transfered to a service tech who instructed me to remove the battery push a few buttons to no aveil. They said I would get a call back from a company that would repair the unit. After 2 days i got a meesage that the laptop was not worth fixing and basicly will just send me a cash settlement which just pays back what i paid for the coverage. No one look at the laptop but they decided over the phone that they would not cover the fix. If I had known they would just back out of a contact i would have went in an other direction. They claim that the plan was a limited and would send me a copy when I told them there was nothing stating that on the papers i signed and had in my hand. They just said i had the wrong copy whats the hell do you by insurance for if they can back out at any time if you need service.

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Comments

  • Sa
      21st of Dec, 2008
    TV - Tv stopped working, refused to honor warranty
    ICIS
    United Arab Emirates

    Hai,

    Can you give me the location details of KENSTAR Service Centers in U.A.E.

    Regards

    Sanju

    0 Votes
  • Wr
      18th of Oct, 2009
    TV - Tv stopped working, refused to honor warranty
    aarons
    Pearl
    Mississippi
    United States
    Phone: 6019364818

    they treat their custmores like they are doing them a favore the people mr robin laudermilk jr has working there need to go hope they want to, to go to court wrong treated

    0 Votes
  • Mi
      24th of Dec, 2009
    TV - Tv stopped working, refused to honor warranty
    ONIDA
    India

    WE HAVE COMPLAINT REGISTER AND ATTENTED ALSO BUT TV HAS BEEN SENT TO SERVICE CENTER ON 17TH DEC. 09 BUT STILL NOT RETURENED. IT IS GOING MUCH DELAYED
    DHANANJAY
    9717291714

    0 Votes
  • Ba
      11th of Feb, 2010

    This is a response from Bankers Warranty Group.

    BWG issues tens of thousands of warranties on everything from consumer electronics to household appliances. We staff trained technicians who are qualified to troubleshoot and diagnose common problems with these products over the phone. If a closer inspection is needed then we'll dispatch a trained technician to physically inspect the product for further claims processing. BWG factors the depreciated value of a covered product vs. the cost of purchasing a comparable new product when adjudicating claims.

    Sometimes it's unecomomical to repair a product compared to replacing it.

    (Think of the Monstrous Rear Project TV's that were all the rage ten years ago and the price associated with them - upwards of $8000.00; and compare them to Flat Plasma TV's today with an average cost of $2000.00).

    In this particular instance, it sounds as if a determination on your product revealed that it was unecomomical to repair. According to your terms & conditions, BWG does have the option to cash settle.

    0 Votes
  • Ba
      6th of Jul, 2010

    I use to work for them in the Claims dept. They have a handfull of people working the phones. When so many more should be hired to help out. If you try and get through to them the hold times are way too long. Even when the hold times were long the supervisor "sherri" would just say calls on hold. She would not even have the insite to pick up the phone and help out. This place is a joke !!! They will try and get out of any repair if they can. People always told me they never received the contract in the mail showing what is covered and what is not. Meanwhile the stores tell the customer one thing and then when they need to file a claim; come to find out that part is not covered. Now if you see on their website they are now paying for carbon credits. What a joke that is just like working there and buying an extended warranty from them. DON"T DO IT !!!

    +1 Votes
  • Bw
      1st of Sep, 2010

    I work for BWG and I can say without reservation that we do EVERYTHING we can to help customers within the boundaries of the terms and conditions of the warranty contract. The problem with 90% of the people I talk to is they have not read the T&C's..didn't get a copy? Why not?Do you often buy things and not get it? Ask for it, call us..we WILL get you a copy..and then READ IT!

    0 Votes
  • Re
      14th of Dec, 2010

    I just called BWG for replacement of an MP3 player. The MP3 won't charge because the connector is bad. Bwg says it is not covered, then called back 1/2 an hour later to tell us it is not covered. I only have 4 months left on the contract, so if I cancell I will get nothing. Sounds like it is time for a class action lawsuit!

    0 Votes
  • Be
      13th of Jan, 2011

    Called BWG twice to have my laptop screen repaired. After being on hold for an extended period I then was interrogated by some smug kid as to how the screen was damaged. I explained to the person that I was not sure how it happened. I was then informed that I would be contacted in two business days regarding the shipping details. Having not heard from anyone in a week I called them again and this time the person I spoke to told me that my computer was "flagged" as being consistent with a drop and that the technicians would check it and if they determined it was dropped it would be returned to me "unrepaired. (as if I would really know if they really would check it at all)" At that point I began to protest and asked the woman why it would have to "pass an inspection". She then informed me that my contract did not cover "accidents"; having restated to her that "i did not drop it"; I began to feel that they were already prepared to deny my claim. I then asked her what if there were a power surge, would my laptop be repaired, I was told that it would not; you have to buy another type of plan. So we've paid for a service plan that is absolutely USELESS!! It's all a hustle and a total sham. Google Banker Warranty Group and check out their absolutely hideous and unprofessional website, that says it all; its a reflection of this lousy company.

    0 Votes
  • Wa
      21st of May, 2011

    I had a laptop with a cracked screen which needed to be repaired.
    They sent me a box that I could use to ship the computer to them.
    But as I am a sailor, the return shipping adress they had to ship the computer to was different than the adress the box was shipped to in the first place. so I made every possible move to ensure that they would get the message. I put a letter with my laptop when I sent it, I sent them an email and I called them several times through sattelite phone.
    None the less they still managed to send my laptop back to the complete adress! Even worse, they hold me responsible for it and simply refuse to take any action! this leaves me no other option than to take a lawyer under the arm. Fortunately I do have every proof I need... emails, recorded phonecalls, ... Because yes, I do not thrust companies anymore...

    0 Votes
  • Sm
      28th of May, 2011

    I purchased a warranty agreement from this same operation. After thirteen months my Viking microwave/convection oven no longer worked. I called in the repair to Bankers Warranty in August of 2010. It is Now May of 2011 and the appliance was just returned to my home does not work. Chris, from Top Line Services of Seminole County, said he was unable to make the repair and will do no further work on the appliance because Bankers Warranty does not pay him enough to service the appliance. Top Line also made me sign for the appliance prior to bringing it into the house claiming a liability issue. Bankers Warranty is now claiming that they have a "Limitied Liability Contract" and has not returned my call as promised. Bottom line, I paid for an extended 5 year warranty on my appliance and Bankers Warranty has yet to stand behind that warranty. Since this company is located in St. Petersburg, Florida and I live in Florida, I am will be filing complaints with the State Attorney's office and will be contacting our local news reporters that report on consumer fraud. I hold Southeast Steel Appliance Store responible for selling a warranty aggreement that does not work, Banker's Warranty for not repairing the appliance, Top Line Services for their lack of knowledge on how to repair a Viking appliance, and Viking who claim that they are made in America and make such a shotty $1299 micro/convection oven. I will tweet, face book and any other means that I can to let the public beware of these bogus companies.

    0 Votes
  • Na
      1st of Jun, 2011

    I purchased a 5 year warranty from them on a Rowenta DG 8030 Iron which was $299. After 2 years and 4 months the iron tore up. Called BWG and they said they didn't have a record of my owning this, so obviously I didn't receive a contract. After getting it straightened out, they sent me a check for the depreciated amount of $108. I asked for my iron back instead and they informed me that it was salvaged on the day they signed receiving it. How did they decide that quick that it was not economical to repair when it was immediately destroyed. DO NOT buy anything that has a warranty through this company. Bruce Wolfson of BWG sent me an email response and said I paid $69 for the warranty and it cost $27 to ship it back the way BWG required it to be shipped. Do the math BWG, I got $12 for a 2 1/2 year remaining contract. AGAIN<, STAY AWAY FROM ANYTHING TO DO WITH BANKERS WARRANTY GROUP!!!

    0 Votes
  • Bw
      22nd of Jun, 2011

    I see nothing has changed since I worked there some years ago. They were a bad company then and still are. BWG SUCKS !!! They treat their employees just as bad as the consumers.

    +1 Votes
  • Bw
      22nd of Jun, 2011

    Read my post at the start of all this: Bankersstinks.

    0 Votes
  • Ma
      3rd of Oct, 2011
    Bankers Warranty Group - Tv stopped working, refused to honor warranty
    BANKERS WARRANTY GROUP
    United States

    I have just had my experience with bankers warranty group and it is a experience that in this economy people should not have to sit on the edge of their seats why they wait to see if a company is going to honor their contract. I bought a tv for which i paid 300. 00 for. I then bought the warranty for which i thought was what it was represented to be or i would have never bought it.

    First off, the tv stopped working probably 6 months into ownership. I called in on the warranty and was told i had to pack up this 40 pound flat screen and send it in. I was told if they could not fix it, they would return a new tv. I got a message from this company in which they state, they can't fix the tv and that they have depreciated the warranty down to 127. 00 and will send me a check for that amount. It cost 50. 00 just to send the thing to them and never was i told that they would depreciate the tv and send money instead of a new tv. As i said, i was told just the opposite. In addition, when i purchased the warranty and paid 99. 00 for it, i was told it was a warranty that fixed or replaced the item. You do the math, 99. 00 for the warranty, 300. 00 for the tv and 50. 00 to send it in. Who would sign up for this. Buyer beware!!!

    0 Votes
  • Ra
      23rd of Nov, 2011
    Bankers Warranty Group - Warranty declined
    BWG (Bankers Warranty Group)
    Virginia
    Minnesota
    United States

    I bought a Escort radar paying almost $2000 with BWG 4 year warranty and custom installation with CarToys, Houston, TX. During the time of purchasing no one told me about anything on restrictions of coverage until finally, I have to experience a Horrowing experience myself. This item got installed and the receiver is placed under the hood of the car. It started giving error messages and thats when I contacted BWG. Here is what I went through during the course of the month. Around last week of October, I called BWG and a guy by name Tim answered and said they will process this claim. After waiting for 1 day, I called again and this time a Carol picked up saying they are working on it. So on a daily / every 2 days, I contacted several of them called Tim (again), Audrey (escalated to Supervisor Ron), then again Jenny (esc to supervisor Juan) and then Audrey. All this for them to say as to where I can go to have the Radar unit uninstalled and shipped to Escort. Then someone by name Wendy called by answering system and told me to go ahead and get the unit uninstalled and sent to Escort. In confirmation to that, I spoke to Natalie and told her that to uninstall / reinstall the unit, it would cost me $300 + repairs paid to Escort. She said go ahead. So finally, I paid $375 to get this unit installed back in my car. I faxed all the receipts / repair / postal charges to BWG on Friday 11/18/2011. On Monday, I got a call saying they are denying the repairs as the receiver as per escort says "removed water". These people are all well trained and wont let the customer speak at all. They keep talking continously none of which makes any sense. While selling the BWG warranty the product installer / seller never told me that it doesn't cover this or that. Obviously, this unit sits under the hood and no one can reach it easily. A professional installer takes about 3 hours to get to it and remove or put it back. So as per BWG, I drove this car in a pool of water or River and damaged the unit myself. I have read a lot of ugly reviews on them and all of them say only one thing. Claim denied conveniently. As one can see, I had to speak to 8 or 9 people to get to Claims and it takes 10 minutes for them to say universally understandable BWG standard words "Denied" stamp in Red. These people are all Con Artists and making some quick bugs. I am going to report to Insurance commissioners as well as done by some of the guys did whose claims were denied by BWG. They are a shame.

    0 Votes
  • Fa
      25th of Nov, 2011
    Bankers Warranty Group - Unwilling to help customers with bad warranties
    Bankers Warranty Group
    United States

    Unwilling to help customers with bad warranties. Purposely sells faulty warranties, u pay later! Does not disclose full agreement when bought

    0 Votes
  • Dm
      28th of Nov, 2011

    Fashak - I would like the opportunity to speak with you regarding your comments and address your service issues. Please contact me at 800-431-5843 ext. 6219 or via email [protected]@bankerswarrantygroup.com.

    0 Votes
  • Dm
      28th of Nov, 2011

    Dear Fashak - I would like the opportunity to speak with you regarding your comments and to address any service issues. Please contact me at 800-431-5843 ext. 6219 or email [protected]@bankerswarrantygroup.com.

    0 Votes
  • Ra
      15th of Dec, 2011

    Dawn Morris from BWG has spoken to me and she offered a reasonable settlement and I have accepted it. She thoroughly went over the case file and within 1 hour, approved my claim. I would highly recommend anyone with issues to talk to Dawn of BWG. She is a Professional and will take care if there is scope. :grin :)

    0 Votes
  • La
      6th of Jan, 2012

    Wow! I wish I read these reviews before I purchased my computer from Compusa. This warranty is nothing but a scam! My computer stopped having Internet on December 17, 2011; I have WIFI in my hourse and can use laptop with no problems, however, the computer wouldn't go on-line all of a sudden. I called Bankers insurance the following day and the person who picked up the phone after 1h13min wait answered that technician is not available and will call us back when he is. The next 24 hours no one called back. I called them again, they promised again to return my call, since this time it was after hours for a technician (how about 24/7 as compUsa advertised?!)no one called us back again. The next day I am calling again, and this time I was very unhappy customer. The lady on the phone told me that she was sorry and it takes up to 24 hours to find a technician in my area and they would call me back. I was sick on my stomach hearing this fraze again with no one calling back! After 24 hours I called back again, this time they told me it takes up to 48 hours to search for the technician (are they searching by horse? because in this age, using a computer speeds up a process a lot. And if Bankers Warranty group doesn't own today's technology, how are they planning to fix my computer?)
    By the END of the second day, someone called me and left me a message that they found a technician and the technician would call me back (man, I hate this fraze now) after the holidays. Unfortunately, the voice did not specify which ones... Valentines, Memorial... because today is 1/05/12 9:15 pm and no one called. I will not by anything from CompUsa again and will never buy anything with this warranty company name regardless hw good the deal may sound. They DO NOT stand behind the product and DO NOT care about what position their delinquency is putting you in. By the way, that posting with employee stating how much good they do for the customers... hmm, did Sherri, your supervisor told you to right it? cause I am a customer, and still waiting for YOUR response and fixing MY computer. So maybe instead of bs-ing online you start working like returning customers phone calls and actually doing what you got paid by me and other customers to do? Until them, keep your comments to yourself.

    0 Votes
  • Mc
      3rd of Dec, 2012

    I have a lenovo laptop with extended warranty under BMG. During two years of using it, the laptop always have some graphic card issue, and I sent it back to Lenovo 3 times for repair, even thou it was annoying to keep fixing, but lenovo replies really fast and I can check the repair statues on their website which was very useful. After the original warranty expired, the laptop died once again, this time I had to call BMG, and they asked me to send it to them to see what they could do. A week went by after I mailed it to them, no replied or email, so I called them and they said they are working on it, next week same thing, then the next week then told me to call the repairing company, so they gave me another phone number to call. So, an extreme annoying and tedious process of calling them weekly began. After two months of no laptop, they still say they are waiting for the parts, i don't know where is "part" is coming from that needs to be 2 months, but I sure hope that it would fix my computer. This continued for another month, so a total of three months. I called the repair company and they said that they could not find the part they need and will contact BWG next week to see what to do, so the next week I called BWG to see what they are planning to do, and they told me they will order the parts again. After 3 months of ordering this "part" that the repair company said that they could not find, BWG continues to "order" this part. I couldn't hold it anymore, after 3 months of laptop and being in my final year of university, I told them they that better do something about this, either pay me cash or give me a replacement laptop. The person on the phone gave no useful reply and he sounded helpless, all he said was he will look into it, and try to see what he could do. I got so tired of this horrible service and hanged up, I rather buy a new laptop than wasting more time of my life waiting endlessly for their action. Never gonna buy extended warranty from third party companies ever again.

    0 Votes

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