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The good, the bad, and the ugly - discover what customers are saying about Bankcard USA

Welcome to our customer reviews and complaints page for Bankcard USA. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bankcard USA.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bankcard USA's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bankcard USA, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bankcard USA. Your feedback is an important part of our community and will help others make informed decisions.

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6:16 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bankcard USA BankCard Bad for Small Business

The customer service for merchants is ridiculous. You will never be able to speak to a manager when you call. They wait and call you back the next day. Every time I've called bankcard they seem like they are hiding something. They charge monthly fees that I do not have to pay with the new merchant service provider I'm switching too. Along with higher transaction fees. We were just charged a $500 filing fee for a $32 false claim by a customer even though all the information we provided verified in our favor. They provided us no help in this matter and would no give us a reason why. They took $500 out of our checking without notification. So we were stolen from by a customer for $32 and on top of that charged $500 for a filling fee. Their last response was to try to sue the customer for the fee. I asked the local rep in our area for help. She said she had never heard of this and offered no help. So we are at a lost since BankCard will not provide information to us on the case. All I can say is stay far away from this merchant provider. Don't make the same mistakes we made. Go with a reputable bank that will provide customer service and save you money.

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8:26 pm EST
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Bankcard USA Charging my account

To anyone who uses an vitual termination to process payments beware of BANKCARD USA and their bed partner AUTHORIZE.NET these companies make their living on your business account however they can. I closed my account on Dec. 4 with them and was told to fax it in, (if you are told this make sure you keep your fax confirmation) because they will tell you they never received it and then you will be told you must close your account by writing them and requesting it, they never request you fax a request. Although I hadn't processed anything with them since Dec. 4 I was charged in Jan and Feb when I disputed the charges and they we returned to my account this company debited them again and did it in such a way that I couldn't dispute them again. Then I received an email saying I owed more money and responded to email only to find out about their bed partner Authorize.net. Well authorize.net will be waiting on that $20 something dollars because if their partner didn't share what they took from me illegally they won't be getting it from me. Be sure to close your business account before you request your account closed with BANKCARD USA and Authorize.net because if you don't you will be paying over and over and over and over and over again. Bankcard USA doesn't tell you about authorize.net this is why at the end of the month you will get hit with additional charges of $40-$100 extra. They say it is the way the credit cards are processed and if they are rewards cards and such. You have been warned don't use BANKCARD USA and when you are looking for a credit card processing company if they tell you BANKCARD USA is the worst you better believe them.

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Richard Scott
,
Oct 20, 2008 1:44 pm EDT

I purchased a Nurit 3010, for $99/mo which was to include the terminal and any service charges related to the terminal, as well as a "free website" from Louie Martin at Bankcard USA.

After the 30 day cancellation period, I received bills for $50+ for merchant account fees (which were supposed to be included in the inflated price of the terminal). It took several months of "Let me look up your account and call you back" before he finally told me he would not correct the errors (the verbal agreement did not match the written agreement).

They also refused to provide the "free website" and merchant gateway which came with the terminal as a special offer.

I just made the final payment, and found out I still owe $500 to keep the terminal (which is worth almost nothing now), continue the lease, or return it.

I have voicemails pressuring and asking information about the website that I was supposed to get, but the current sales manager says I never purchased.

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BrianZ
, US
Mar 20, 2012 12:05 pm EDT

I opened a merchant account with Bankcard USA last year in April. I chose them because they offered the lowest fees and free account setup.
It was big mistake since they did not disclose that the contract I signed was for 3 years and that there was a $195.00 early cancellation fee.
The low service fees lasted only for two months. Since then, they changed, added, shuffled service fees every other month. Finally it was enough for me when they charged my

bank account for a increased gateway fee they never announced. Basically they stole money from my bank account.

The monthly statement has the following line:
'CONTINUING YOUR ACCOUNT WITH US OR USE OF YOUR MERCHANT ACCOUNT AFTER 30 DAYS WILL REPRESENT YOUR ACCEPTANCE TO THESE TERMS'

So I contacted them to state my disapproval. I was told that they sent out emails about the rate increase. That was a lie. I never received an email about that, moreover, they

never sent out emails about rate changes in the past. If I don't like it, I have the option to cancel my account. The late cancellation fee of $195.00 will still apply. Isn't that Catch22.
Anyway I am going to eat the late fee and dump them. It will be less costly as to keep them and have a heart attack every month.

Highlights:
hidden, undisclosed fees
constantly increasing or generating new fees
unauthorized withdrawals from your checking account
lying about procedures, charges and fees

The bottom line:
Steer clear of Bankcard USA, 5701 Lindero Canyon Rd. Building 3 Westlake Village, CA 9136. They represent corporate greed at its worst.

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