I just ended a 4 year lease with Bank One / Chase for a 2002 Suzuki XL7.
This was my 4th lease on a car and it was the WORST.
Bank One did not call nor mail me any info when the lease was up. I figured it was up at the end of July.
I called Bank One on July 3. They said it was up on July 1. I said no one called nor mailed me anything.
They said, well, you should have known. Now I owe some more fee’s because it wasn’t returned on time.
I said OK, where do I return it. They said any Suzuki Dealer can take it. I called the closest Suzuki Dealer.
They said no, they can’t take it. Called Bank One back, they said OK, we’ll come pick it up.
I asked if they would inspect it and give me some paper work when they picked it up. They said “NO”.
They said I should take a bunch of pictures of the car before they take it back. Then 1-2 months later I will get a final bill.
A day later my sister-in-law says she wants to buy the car for the residual value. So I call Bank One.
They say they can only sell the car to me, not my sister-in-law. Plus, I owe fee’s, an extra payment, etc ….
So I can buy it and turn around and sell it to my sister-in-law. Gee, I guess we will both have to pay sales tax ?
Thank You Bank One / Chase. You stink. I will NEVER use a Bank One / Chase for anything.
No loans, no credit cards, I won’t even use one of their ATM’s …..