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Bank of the West
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1.5 94 Reviews

Bank of the West Complaints Summary

11 Resolved
83 Unresolved
Our verdict: With Bank of the West's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bank of the West reviews & complaints 94

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M
5:04 pm EST

Bank of the West Customer service

I called the cancel our business account. 1.19.2021 4: 03 pm with Chicago timing. After being hold for a long time a rude and not helpful bank teller answer the phone. First she said she needs the person who signed present to close the account. I asked her if she is okay I can put my husband on the phone. She acted like she is giving me a favor and said she can only wait for 2 minutes. I contact with my husband and after all she said since I am on the phone she cant talk with him. She can make that comment in the beginning instead of wasting everyone's time. She gave an impression of not willing to help. Are you deducting bonus point or what if your teller cancel someones' accunt? Her tone was not right and her attitude was not right. I want you to know about it.. Cant recall the name something like janice
Fraze & Company LLC is the name of the company

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10:12 am EST

Bank of the West Refund of overpayment on paid off loan

I have had a motorhome loan with Bank of the West for several years that was paid by electronic bill pay. The loan was paid off on November 30, 2020. I forgot to cancel the the electronic payment and it was received by Bank of the West on December 7, 2020. I called them immediately. Since then I have talked to them several times. I have been told it had been sent back to my credit union electronically, one time I was told it would be refunded by cashier check. Last week I was told it had been sent thru ACH and would be in my credit union account on January 5 or January 6. As of today, I have not received my $1500. I have asked several times to speak with someone in authority and told that would not be posssible.

Desired outcome: Refund of $1500.

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Sheplo
, US
May 25, 2022 7:33 am EDT

I have a very similar situation, were you able to get it resolved?

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M
3:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of the West Fraud

YOUR COSTUMER IS INVOLVED IN FRAUD HOW DO YOU HANDLE SUCH SITUATIONS? You're useless in communicating!

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K
6:39 am EDT

Bank of the West Home equity line

My wife and I make $175, 000 a year. Been with the same bank for over 20 years. Now bank of the west. Our home has been appraised at $1, 075, 000.
We are livid with the lack of communication and process. Asking us to jump from one hoop to another and we did... Now they are asking for 2.

A deed of trust to secure an original indebtedness of $650, 000.00 recorded 08/08/2007 as document

Number [protected] of official records.

Dated: 07/12/2007

Trustor: melissa s. Morris and kevin a morris, wife and

Husband as joint tenants

Trustee: fidelity national title - joel

Beneficiary: mortgage electronic registration systems, inc.

Solely as a nominee for

Lender: american mortgage specialists, inc.

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1:04 pm EST
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Bank of the West conditional loan release

To whom it may concern,
This is a formal complaint for your loan processing department. My office has been incorporated for 75 years and the officers in my office have been working here for thirty years plus and never in those years have we ever dealt with a department that has no idea what they are doing and consistently give the run around to us as an escrow office and my client as well.

The clients name is San Juana Lujano and Luciana Lujano. They are sellers on a property located at 7560 Woodman Place #130, Van Nuys CA. We sent in our request for a conditional loan release on 11/15/19 and when we called to follow up on it they told us to re-send it to two separate fax numbers. They were resent on 11/22/19 at 9:53 am PST and 10:43 PST. After these request were sent we attempted to rush this and spoke to a supervisor EVERYDAY and they told us we should have it no later than 12/02/19, which at this point is STILL a large amount of time.

We called on 12/03/19 at 9:15am PST and were told that it was sent to the wrong department by Kate (who would not provide me with her last name, but claims she is a supervisor in that department). After calling everyday and being told we would receive the document, I am unaware as to why no one would make us aware of this in the many attempts to follow up. The client is now stating that they are wanting to cancel the file and file legal action against your company for the lack of attention to the matter. The client also called directly and they told her that there was no such thing as a conditional loan release. So now the client is getting false information as well.

This complaint is to formally advise to you how unprofessional and untrained your loan processing department is. I have dealt with over hundreds of loan servicing departments and none of them have I will in turn also be filing a complaint with the Better Business Bureau.

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M
4:06 pm EST

Bank of the West savings

Bank of the West has the absolute WORST customer service. 6 years to get an address change. Refused a deposit for 250.00 as it said two fifty and no instead of two hundred and fifty and no, then charged me a late fee. Now, they have suddenly stopped waiving my 5.00 a month on the savings account I have had to have for 7 years because I have Good Sam loan with them. It was set up to waive with an electronic deposit. I make 2 electronic deposits a month. Their whole front page ad is fee waived with any deposit anytime. Still, they charge me 5.00 a month. What a bunch of scam artists!

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Update by Maria in Montana
Nov 08, 2019 4:07 pm EST

Also, at one point, they changed the PIN on my ATM card. But would not give me my pin. Took me almost a year to be able to access my account!

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C
12:43 pm EDT

Bank of the West customer service

The worst customer service EVER and from the branch manager! As a branch manager, he is suppose to set an example and represent the branch. After waiting patiently for 30 minutes for my turn, Nadir finally sees me. I told him I am there to update my name and address. He updates my address and submits the changes. When I ask about my last name, he says he cannot make any more changes and will have to wait till the next day. This was [censored]! He was apologetic and said he would arrange everything, call me the next day or two and make it hassle free next time. It's the least he could do right? 1.5 weeks go by. NO CALL. I need to call the branch to follow up. Nadir is not in and his colleague do not know whether he will be in or not.
Avoid this branch is possible unless you enjoy being treated like trash.

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J
6:40 pm EDT

Bank of the West branches and customer service

On 10/03/2019 I open a new account at 855 W Valley, Alhambra Ca at the branch. I deposit amount $800 my 401 K checks. Before I start the process, I ask how long will the checks be clear funds. Ronny who helps open my account, Did tell me takes 2 weeks to clear 10/16/2019. I understand it's a new account reasonable. Normally when deposited check the bank will allow the customers $200 funds to use. Waiting for 2 weeks to clear a long process. I make sure first will I able to use $200 early then 10/16/2019. Ronny needs to confirm with the supervisor first and was told by Oct.7 On Monday should be in my account. That's perfect I could pay some. bills. Let's start the process open check and saving the account. On Oct.5 I posted 2 payments online AT&T pay the bills knowing my funds will be available on Oct 7, 2019. Unfortunately, my funds weren't available on that day. I was penalized over-draft fee $70.00. I was upset why should I be penalized and was told by the branch my funds will be available it wasn't. Ronny apologizes and did courtesy credit back to my account. Ask what happen why didn't I have the funds. The supervisors Maria didn't realize was a new account. She thought was normally account and told the staff the wrong information. Existing customers deposits checks a large amount. Automated $200 will be available. I wasn't told in the beginning. If I knew that in the beginning, I wasn't going to receive my funds. I won't start paying my bill and waited till Oct 16 for funds to clear. On the day I posted my payment online to Electonic AT&T resend the payment again before Oct 16. get the funds I was late paying the bill. I did call AT&T not to post or resend payment after Oct 16. Unfortunately, didn't happen AT&T went ahead posted 1or 2 days. I got hit again another $70 overdraft fee. What's really upset me I called customer service to explain the situation I was giving the wrong information in the beginning and say I already got a 1-time courtesy credit and we aren't available to give you another. First, it wasn't my fault the branch given me wrong information was human error. Another mistake the branch manager and Ronny didn't make it clear to me that Oct 16 the check will be posted on that day. On Oct 17 my $800 will be released and I will be available. Explaining all this to Customer Service that I have the worst experience opening checking account information was given incorrectly was penalized and can't be refunded back, the policy stated one-time courtesy in the year. That's understandable if it was my fault. All. these happen wasn't my fault in the beginning. Customer service couldn't refund, they don't have authority And transfer me speak supervisor and hopefully could help me. Unfortunately, the supervisor says couldn't help me, I should go to the branch and speak with the supervisor over there hopefully they could help me. It was a branch error on their part. They should credit me back. No problem speak with the branch supervisor. All this happen that started at this branch. Last chance explain to Ronny and hopefully, he could credit me back again. I shouldn't be. calling customer service or keep stop by here 5 times fix the issue all I get was run around I'm tired and recovery from a car accident has to deal a mistake the branch given the wrong information. Unfortunately, Ronny wasn't any help. I have to wait for Supervisor Maria to come back from lunch. This is very interesting Maria got back from lunch, Hi Maria remembers me, first I thought in my mind she's my last hope all this was caused by her gave me the wrong information. She has the authority to credit me back. Knowing that I been coming back here a few and the same issues and have more understanding. The upsetting part that she doesn't remember me. I have to reexplain myself again from the beginning of from. A-Z. After I'm done explaining myself, her first word she denied that she didn't tell Ronny the $200 funds available on Monday. She wasn't here that day and was on vacation. You must be kidding me. I even asked you again to verify my funds will be on Monday. You knowledge Yes. Now you say I was on vacation Before you say something to. customer. First, things look. at the customer account first and review before you male another mistake. I was so patience with the bank and people make a mistake, Get an apology and push off button credit me back $70 bank error. Unfortunately, didn't happen what I expected. After Maria realized she mess up stay quite and finally review the account, the bank already gave credit back we can't give you another one. Maria, all this happen wasn't my fault in the beginning and was given wrong information, a runaround me calling customer service and after done with customer service, I need to speak to a person who opens the account. Both sides are pointing fingers. Since day one I couldn't pay the bill have to wait a few days. Once I pay the bill, I get an overdraft fee was told by. you my funds be available on Monday. On Oct 16 on that day my full amount will be released. Today's the 16th Of Oct no funds. You never mention that 16th Oct the check will be posted and 17th Oct ill have my funds. I understand their policy has to follow.in my case, all this could avoid if I was given correct information on what day my funds will be clear. I won't be posted any payment till. Oct 17. Now the bank is. charging me $70 wasn't my fault and won't credit me back. All you could say, I'm sorry. You can't credit me back it was your mistake. Now the bank is robbing me $70 fee. That's unlawful what you are doing. I'm the customer that shouldn't have to deal with all this in the beginning. The bank knows there are funds in my accounts in the beginning. Won't release till 2/weeks. Especially I don't have any. access to account for 2 weeks. Finally, I could start paying my bill and have access to my account. What's unfair that I have waited 2 weeks for the funds to clear and didn't get my amount I deposit $800. instead, I got less on my account, It's unlawfully and the consumer shouldn't be penalized fee worst banking experience and worst service. "Highway Robbery To Customer"

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C
9:38 pm EDT

Bank of the West lack of staff to help

Never fails everytime I go to the branch on brookhurst to wire money, there's only one teller working and its always the wrong person. They can't approve or sign the paperwork cause they are either at lunch, not in for the day, or the system is down or sometihng. More excuses then the length of my arm huge frustrating and the branch manager acts like "oh well". They might as well close all the branchs and just do online banking. Don't even know why they have branches. I'll be looking for another bank to use. Reading other comments, it seems like the bank as a whole has no desire to fix their problems.

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8:35 pm EDT

Bank of the West Fraud checks and victims id

id like to report a person doing fraud and trying to cash fraudelent check on your system the indivdual is using the name issac moran and issac moran sr. he lives in atwater so can u investigate and let the credit berau know this guy is a monster he is from atwater dcaliforniaand lives on grove ave
Current Address
Map 1873 Grove Ave
Atwater, CA [protected]

Phone Numbers
[protected] - Wireless

[protected] - LandLine/Services

[protected] - Wireless

Show More...

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S
7:17 pm EDT

Bank of the West my checking account

Bank of the West is the worst Company I have ever dealt with. They have taken hundreds of deposits from my boyfriend's employers into my account, but today when we are in a desperate situation after my boyfriend was in a horrible motorcycle accident on Saturday, they refused to deposit his check when he had already left to another state to recover for a couple of months with his family in Nebraska because I work and can not take care of him. I spoke to Ty in the Executive offices and while she was nice, she did not know policy and referred me to the Regional Manager. The Regional Manager refused to deposit the check as well even though they have done this a hundred times and kept saying she understood and I know it's frustrating. Really? She does not understand, what it is like to be without a dime. How can a Company without any warning do something like this and be so uncaring about it as well? The Regional Manager ended with this is not negotiable and we would be happy to mail the check back to you. Well, he is in another state now. So, mailing it to me, then me mailing it to him would take awhile. What kind of a heartless Company could do this to a family when all these other times they had no issue with it? They couldn't deposit this one check to help my family out of this situation and say we will not be able to do it again now that you know? I called back to speak with Ty to see if she could override this Regional Manager as they just told me this "policy" today, but she has not returned my call. If we would have known this "policy", we would have cashed it before he left. Stay away from this bank! Horrible, horrible uncaring people here. You should be ashamed.

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gabriellab5
, US
Jul 17, 2019 3:48 pm EDT

One more note: when I called the manager at a denver branch and asked for the most efficient way to close my account, a month ago, she told me I had to go back to the original bank where I opened my account. This is not true, I found out - so she did not wish to assist me. Go figure

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gabriellab5
, US
Jul 17, 2019 3:46 pm EDT

I just saw your comment. I have been a Bank of the West customer for more than 20 years, and have been consistently dissatisfied. I do not want my bank to take money out of my account without notice, or asking, and dont want to feel stonewalled when I asked a question - which is difficult enough, because hold-times are always greater than usual. I just tried again, and hold times will be 15 minutes. This must be a joke!
I also have had an American Express Account for 27 years, and Always feel appreciated, assisted and treated well.
So, I do know the difference.

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C
2:53 pm EDT

Bank of the West dispute a charge w/ representative melissa brown

On 6/11/19 I called to dispute a charge on my account. After staying on hold to speak with someone for 20 minutes finally went thru. The service was in and out on bank of the west's end. The lady could barley hear me. Transferred me elsewhere, spoke to Melissa Brown about disputing a charge. Have done so in the past, no issues with rep or with my account. She made this huge ordeal of my request, needing to close my card out and request a new one with a $25.00 charge. I requested to speak with a supervisor if she is unable to put in my request. She said she can do so, put me on hold for an additional 20/30 minutes. Then stated she was unable to put me with the supervisor and hung up the phone on me. I had to re call the customer service number and start the process from the beginning.
On another note, she closed down my card without permission. I had to contact so many people to keep my card from closing. An hr and a half later, I finally got my request.
Thank you for wasting my time and energy BOTW Customer Service you really know how to inconvenience your customer base.

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6:34 pm EDT

Bank of the West provide false statements

I filed a complaint to Consumer Protection Unit in County of Santa Clara about the return check issue. But Bank of the West provided false statements in the reply. "On March 5, 2019, Mr. Cheung spoke with Tina Martinez, Regional Manager/Senior Vice President, regarding the returned item and his interactions with the branch personnel. Ms. Martinez also advised Mr. Cheung that the Bank would not refund the returned item to his account." However, I never discussed "return item" with Tina Martinez.in the letter, Bank of the West wrote "If Mr. Cheung should have any other questions or concerns, please have him contact Ms. Martinez at [protected], Monday through Friday, during normal business hours." When I contacted Tina Martinez, she didn't know anything about that letter. She didn't want to discuss with me and asked someone with the phone number 650-343-2792 to call me. But that person didn't understand the situation and argued with me about that letter.

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7:32 pm EST

Bank of the West representative claudia and the branch.

I went in to deposit my payroll check, my account was negative because I had a bill hit today too. I asked for $20 cash back. I was told I could not get any money back because my account was negative. I explained I haven't been working for the last 7 months and I don't have a penny to my name. I only needed enough to get dinner for my children. Claudia then replied there is nothing she can since I wanted till almost 5pm to go in and deposit check. I tried to tell I just got off work and just just needed some help. I asked for a manager and no one ever came out so I left and called customer service. Only to find out the branch could have given me money back it was their discretion. I have been a member for over 10 years and I feel so humiliated and upset. For one, I should not be begging for own money and two, this was done at the window in the lobby! I have worked customer service for over 20 years and I would have never thought to do this to a customer and think it's okay! And after explaining this on the phone, your customer representive replied well good news is the money will be available first thing in the morning. Do you know how upsetting that is when I just told them, I didn't have money to get my kids food tonight! I'm shocked and almost dumbfounded that this actually happened! What happened to caring about your customer? It's a payroll check and if my company had direct deposit, this money would have been available today, even with my account being negative! This absolutely ridiculous!

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8:25 pm EST

Bank of the West bogus fees and fraudulent activity

I have a few of these so buckle up.
Ill start with yesterdays experience.
I have several websites that I generate income thru and must be deposited into a bank. On short notice I needed to chanfe banks so I did to bank of west.

When I get a sale amd a customer pays via credit card. It takes a day to process then it is delivered to my bank account. I hadn't had a sale in about a week, Jan 13 I had a $30 sale. It was deposited by Jan 15th. Immediately after shopify deposits the money for some reason they then take thier fees for servicing. it is a small percentage tags do the number goes up and down
On $30 its $3 so I had $27 deposited On the 15th. I transferred it out to another bank immediately. That also takes a day using Zelle. So on my. Bank account ledger it shows a $30 dollar deposit a $3 dollar debit from shopify and then a $27 zelle debit on the 17th.
Then I had 2 sales on Jan 21 for a total of $92.
The $92 was deposited on Jan 23. At the time of my deposit, my account was only $1.20.
Jan 23rd Shopify makes the deposit. Then debits the $9 fee. I check the account around 11am and verify it was deposited. I have now about $80 in the account. I do a Zelle transfer for $30. And I will go into a branch and get the rest. I don't have an atm card because of some other crap that happened with the bank so I have to go into a branch. Yes this sucks [censored].
So about 4pm yesterday I decide to go to bank. I checked one more time just for the hell of it... to see what I still have, in case of just such an event. And low and behold. A $35 FEE.

I call the bank and I am a little heated. The first lady tried to tell me that the fee was for something from last week.
. I told her to just Get your supervisor on the phone. I wait on hold for 15minutes. Then the line goes quiet for the next 10 mins.. Not hung up. Just quiet. I hang up and I call them back. This time I get to supervisor right away. The supervisor tries to tell me that. although its not listed on my ledger that I see on website and its not listed on the automated phone system last 5 debits. But there is a mysterious $3 dollar shopify debit from the 23rd that they returned. Its just not listed for me to see anywhere.
He refused to reverse the charge. I am subsequently reporting the bank for fraud and theft. I believe that what he saw was that he looked back over transactions and saw a lot of $3 dollar Shopify debits. Thinking that was the regular fee he tried to say that they charged their fee before making the deposit. What he didn't understand is that a $3 dollar debit is only what they charge for a $30 deposit. I had $90 deposit and a $9 debit from Shopify.

Another good one ill make it quick. I a zero balance.
I ha d a deposit of $1150. I log in a 2am and verify the deposit.
Around 10am I make several small purchases online for a total of $100.
At 1130am I do Zelle transfer for $200.

I go into the bank and pull out everything. But the amount is $100 less. They somehow made the Zelle transfer before the deposit. Bounced it because I had no money. Made deposit. Took out $105 in 3 handling fee. For the Zelle and 2 online purchases. Paid the purchases with my money. And took out the 105 fee from my money as well. LoL. I had to spend another 30 minutes in the bank but they reversed charged. PHUK THESE CROOKS

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J
1:59 pm EDT

Bank of the West overdraft/funds transfer

Inaction on fraudulent check case. I was told there was nothing they could do and that led to more that two weeks of inaction on the case. After repaying the amount owed a call was made by the branch which is PITTSBURG CA to corporate office to get more information but it was late after the incident. I am now trying to get the amount paid by my mother returned to her if possible.

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1:52 pm EDT

Bank of the West customer service

So I totally get that first checks for online accounts need to be held, but 5-7 days is far more reasonable the ten days they want me to wait. I submitted on the fourth and it won't clear until the seventeenth... What? Are you kidding me? How is anyone supposed to support themselves with a wait like that? So I end up on hold for forty five minutes. First lady keeps apologizing and doesn't offer any help. Talk to a manager and he says he'll ask the branch to lift the hold. The next morning I wake up to a voicemail from my local branch where she says 'I see you called customer service you could've just called us' and I'm immediately confused because they'd never been any help before? Anyway. I call back and she doesn't want to hear me, I get frustrated and express that this can cause me a lot of problems and doesn't the bank care about the customers? She said she was done talking and I could talk to a manager. So I go down there. No manager. Surprising. She swears she said something else and never told me what she said on my voicemail (which I saved). Talked to customer service again and got a nice lady that helped me out so I can go literally to any other bank. Totally not worth the monthly waived fee.

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4:22 pm EST
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Bank of the West unauthorized charges /unbelievable amount of fees charged/ bad customer service and sympathy

I noticed on wednesday 1/24/18, that I had received several fees on my account each at $35 each, resulting in my account being put in the negative $70+! I call the bank branch the moment that this happened and expressed concern. The girl I spoke to tried to tell me that one of the transactions that I was being a overdraft fee for was for an ATM withdrawal that I made... mind you I have made ATM withdraws before and were never charged a fee because the money is in my account or else I wouldn't be allowed to take out the money in the first place! Another was a gas station charge that I had not made on that day for $26. so after arguing on the phone for whole first part of my morning and making me late to work to deal with this, the phone call ended with no help what so ever.. was just told that there was nothing they could do. So! then later, just a few hours after I spoke with them, I checked my account again and noticed that there were 2 more $35 fees processing to my account making it now a total of $176, yet no new transactions were showing different from this morning! I then contacted the location again and was asking about those, I spoke with a different girl this time, and was told that one of those newer charges was for the charge that the other girl mentioned earlier that morning that I had supposedly already received a fee for! we kept going back and forth and I even got another branch involved and was still told that there was nothing that they could do and they could not remove the fees since this was not a bank error. I Borrowed a $100 from my friend and drove it down to one of the branches here in Boise, ID who I had been dealing with that day and was asking if I deposited that if the last 2 fees could be removed... they gladly took my money but the branch in Ontario, OR who holds admin rights to my account would not reverse any fees and work with me to avoid accumulating any further charges. So once paying the $100 I was still negative $76 bucks. This morning, 1/25/18, I checked it again and sure enough another charge from the same gas station who supposedly I had several transactions with over the last couple of days, charged me another $36 something. I called the BOW 1-800 # since the branch was not assisting me previously and was told that this charge was from back in NOVEMBER! This is absolutely absurd! I get paid weekly... if there were any discrepancy on ANY payment at ANY time, I feel like it should be resolved and removed from any of the other SEVERAL checks that I had received between that time. My debit card does not work if there is no money on my account... even if its only a dollar over... I know this because I have had it reject in those cases and had to alter my purchase... BOW tried to tell me differently. And now again today... because of that charge... I have yet another $35 fee just since this morning, again a few hours after speaking with them. I have been with this bank since like [protected]. I have never experienced this before and I find it unbelievable that they can overdraft a persons account over $200, which also causes bills to be returned because the money that was in my account was taken by all these Bulls*t fees and transactions.in just less than 3 days I have managed to receive 6 fees in the amount of $35 dollars each, a returned bill which now costs me more as well, and a short paycheck which causes me to be short on my car payment that's due this coming week! I will be closing my account with the bank and Will never recommend it to anyone! I bust my [censor] to earn my paychecks every week because I live alone and do and pay for everything myself... to have this kind of penalty with no understanding of my health situations and finances, even though I walked in there with cash to try and straighten the situation out... I got nothing! I did not appreciate the run-a-round information as to what the fees were for and I certainly did not appreciate the lack of understanding and sympathy for my situation. If there were a transaction that hit when there were no funds, I gladly take accountability and do not try to fight the charges... but this? this I repeatedly explained that on those dates listed I had not made those purchases and I was still told this was not a bank error and that there is nothing they could do... They wouldn't process the fraudulent charge request that I put in nor turn off my card. I do not feel that it is right to have that kind of control over the money that I and I alone work so hard to earn... and it certainly should be illegal for gas stations or any kind of business to pull such ridiculous stunts! When I make a purchase and pay with my debit card I expect my payment to be made when I make it and not several weeks or months later... I understand banks aren't open on the weekends, but a charge from NOVEMBER? I cant even believe I was given that response... I do not have a credit card, Just my debit card and the only time my card is not ran as a debit is when I am fueling at a gas pump! there should be no reason that ANYTHING like this ever happens. I have taken extra measures in insuring that I don't over spend my account, and there are times automatic bills hit or I ask for one to go through for a bill but again I dont fight those... I am accepting of the charges that I am accountable for and aware of for one thing! I certainly hope that other customers aren't being treated this way...

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9:24 pm EST
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Bank of the West more than 2 weeks and still haven't received my debit card

This is beyond unfair how bank of the west lies every time I call. I never thought this bank was going to be such a nightmare, when you first open the account they make it sound soo easy and you know what it is but they do not give their word at all. I call them to get my account started they said to visit a branch OK so I looked up my closes branch and noticed the hours were a huged problem for me so I call the bank they offer online banking which I didn't believe it at first but I gave it a try because is 24/7 so they had me make a deposit I right away did it the check took 1 day to clear the same day the deposit was made I called them to make the aware of the deposit so my part was done they say to me that they had already requested my card I should received 7 to 10 business days I asked if they can do expedite the card I mentioned I was willing to pay for the shipping fee so they said do not worry is on us for being first time banking with us. For me everything was great so 3 days nothing I called to check to the news that they didn't even ship the card, are you kidding me! I was so upset because nothing the guy said to me was done well I had her make sure to please ship me the card expedite and once again I pay for the shipping I mentioned to her this is an urgent request I have a son I am counting on my card to be able to get cash or use my debit car I need food, I need gas and to pay bills. She said don't worry I will be getting it in no time. I do not know why in the world I beloved them again, worse mistake ever. To this day I still have not receive my debit card more than 2 weeks. Last week I called to talked to a supervisor maybe they can help but guess what the person had no customers skills he was rude didn't even hear me out and he hung up on me, who does that?! If you are a professional business get professional employees to work for you and take good care of the customers in another hand if you have workers like the "supervisor" you will most likely run out of business soon. This bank has false advertisement, I will make sure to spread out the word so people know what to expect once they trick us to enroll with them and once they accomplished the new accounts with our money in their possession that is it meaning you have being robbed by Bank of the West.

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5:55 pm EST

Bank of the West re-opening checking account

My wife closed her checking account when we got married and forgot to switch over a few of her automatic payments to her new bank account. BOW re-opened her account without notification or authorization and obviously went negative by processing the charges. Now we're paying a bunch of money in overdraft fees and it's not fair. The payments shouldn't have gone through because the account was CLOSED and the companies could have contacted us directly for another form of payment.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

While I agree with you that the account should not have re-opened, in the end the individual ultimately responsible is your wife. It is her responsibility to make sure all payment agreements are transferred and updated accordingly.

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Bank of the West contacts

Phone numbers

+1 (800) 488-2265 +1 (844) 222-2689 More phone numbers

Website

www.bankofthewest.com

Most discussed Bank of the West complaints

lying to customers!
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