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Bank Of The West / credit card

Thousand Oaks, CA, United States

On May 2, I paid my balance due of $172.39. I left for an extended overseas trip on 5/7/17. A charge of $13.66 hit my account after I had departed. By the time I returned, the $13 charge had become a $98 charge due to late fees. My card was closed, and I lost approximately 17, 000 reward points over a $13 charge that went unpaid. This is wrong and I don't care that the account is closed, as I rarely used it, but I do care about the reward points that took me years to accumulate. Many phone calls have given me no results and I'm very displeased, especially since I was an employee of Bank of the West for several years.

Me
Oct 13, 2017

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