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Bank Of China [BOC] / BOC International Holdings
Bank Of China [BOC] / BOC International Holdings Customer Service Phone, Email, Contacts

Bank Of China [BOC] / BOC International Holdings
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1.5 16 Reviews

Bank Of China [BOC] / BOC International Holdings Complaints Summary

2 Resolved
14 Unresolved
Our verdict: With Bank Of China [BOC] / BOC International Holdings's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bank Of China [BOC] / BOC International Holdings reviews & complaints 16

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Newest Bank Of China [BOC] / BOC International Holdings reviews & complaints

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4:59 am EDT
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Bank Of China [BOC] / BOC International Holdings University of Hertfordshire bank account update

Dear Sir or Madam,

This is Gavin Tan from the International Office at the University of Hertfordshire. University of Hertfordshire's Bank Account has been changed since 2018, the current account is:
Bank Name: Barclays Bank PLC
Bank Branch and address: St Albans City, PO Box 104, 22-24 Upper Marlborough Road, St Albans, AL1 3AN
Bank Account Number: [protected]
Bank Sort Code: 20-05-03
Bank Account Name: University of Hertfordshire
Swift No: BARCGB22
IBAN: GB64BARC20050313201783

you can find it in our University's website: https://www.herts.ac.uk/international/new-international-students/scholarships-and-fees/how-to-pay/fee-payment-methods (please click if you can't pay online)

However, your Overseas Tuition payment app in China, still remains our old bank account detail which causes Our Chinese students' payment long delay and returns back to the student. I wonder if you could help us to sort out as soon as possible? Many thanks.

My email address is G.[protected]@herts.ac.uk,

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7:38 am EST
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Bank Of China [BOC] / BOC International Holdings Request a refund urgently

I need refund of amount $1895 dollars.
send to the below account details.
my bank have also send request of refund but no vital reply yet from bank of china.
the beneficiary claim he did not received the money. so please help me look into this matter and refund the said amount.
Email to contact: [protected]@aol.com

Bank Name: BANK OF CHINA.
Account Name: Wang Xiao Ling
Account number: [protected]-126935.
Swift Code: BKCHCNBJ200.
Bank Address: NO.8 You Yi North Road, Hexi District, Tianjin, China
Beneficiary Address: Tianjin YouYi North Road Country China
Country: China.

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8:21 am EDT

Bank Of China [BOC] / BOC International Holdings International payment

I have been trying to make contact with someone at the Bank of China that could assist me with an international payment that was made from my Standard Bank South Africa account into the below account, however no one can assist me in English and therefore I can't lodge an official query and complaint. The details of the payment is as follows:

Bank: Bank of China
Beneficiary Name: Qiufeng Guo
Beneficiary Account No: 6217856400009716524
Payment Reference: Dante Reeby 50 Albrecht Road South Africa
Amount: 329.01USD
Reference number: 190718-6CZGDY082
Date of payment: 18 July 2019

The supplier stated that she received a call from the bank advising that she can't receive the payment and that a refund will be done back to me. My question is why could the payment not be released and when will I receive my refund. I have made an alternative payment to the supplier, however I have still not received my refund.

Kind regards,
Angelique

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Is Bank Of China [BOC] / BOC International Holdings legit?

Our verdict: Complaints Board's thorough examination reveals Bank Of China [BOC] / BOC International Holdings as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Bank Of China [BOC] / BOC International Holdings stands out for its commitment to quality and security. Clients considering Bank Of China [BOC] / BOC International Holdings should delve into its customer service record to gauge compatibility with their expectations.

Bank Of China [BOC] / BOC International Holdings earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bank Of China [BOC] / BOC International Holdings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bank Of China [BOC] / BOC International Holdings. The company provides a physical address, 39 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for bankofchina.com can be seen as a positive aspect for Bank Of China [BOC] / BOC International Holdings as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bank Of China [BOC] / BOC International Holdings's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bankofchina.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Bank Of China [BOC] / BOC International Holdings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Bank Of China [BOC] / BOC International Holdings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Bank Of China [BOC] / BOC International Holdings protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Bank Of China [BOC] / BOC International Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:54 am EST

Bank Of China [BOC] / BOC International Holdings poor customer service - chelsea

I was at your BOC branch this afternoon - @13:30 - 20th December 2018 to make an enquiry pertaining to my outstanding mortgage amount as of to-date. Your customer service rep named Chelsea at the counter was not courteous to answer my questions. She had very reluctant to assist me in getting those information for me. When she printed my lon statement, she just brushed me away without explaining it to me as I did encounter that the outstanding amount is not correctly reflected as my last statement I have had.

Again, your other customer service did try to assist me politely but again she walked out from her counter and came to me rudely and shouted at me as she was not sure as to what she was talking about. I did reply to her and told her to be more polite. Again she just stamped out from me and ignored me rudely.

This is totally unacceptable customer services I have had ever been experienced before. In this instance I would like to file this official complaint about her. Her name is Chelsea at she is working in BOC Leicester square branch.

Regards
Ethan LIAW

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3:13 am EDT

Bank Of China [BOC] / BOC International Holdings boc family card

BOC family card has increased the limit from $500 to $700. I was not aware and my spending was short by $26. It refused to give me rebate due to the difference of $26 and claimed that they have sms me when there was a change which i did not receive. Very angry with them. Am going to cancel all my cards with them and withdraw all my FD when it expire in Nov 2018. It is very difficult to reach them too especially those customer service officers in china. It dont even consider when my usage with their Union pay card exceeded by $400!
Sickening bank!

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4:06 am EDT
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Bank Of China [BOC] / BOC International Holdings international transfer

I would like to make a complain about a bad service from the Bank of China. My friend went to boc in Huangdao, Qingdao (shandong province) to make an international transfer from her bank account to mine in Spain. She went over 4 times to the bank and each time there was a different problem. Such as name was wrong and requesting we must be blood family to be able to transfer the money. The information of what was needed for the process was different each time.
The bank exchanged the amount to euros before notifying that the transfer was not possible as we were not family. Therefore they exchanged back the money to rmb and has charged me 750.21rmb.
The lack of professionalism has made me loose about two months and 750rmb of my money for a service they could not provide. Personal at the bank and the manager cannot answer any question neither give us the right information from the beginning.
I tried calling customer service hotline but cannot connect to any operator.

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3:18 am EDT
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Bank Of China [BOC] / BOC International Holdings bank of china johannesburg

Re account [protected]. Since January 2018 I have been in email contact with both the JHB-TFD and the Banking teams via email. We needed to update our bank mandate as there had been a change in authorised personnel within our company. We have provided all the required documents as requested. This took some time as one company director is based in the UK and the other in China. We have been drip fed the requirements so that so far this process has taken five months and we still do not have the ability to access our account or make payments. After complaining about the process, the time it was taking and that many of my emails were ignored, I was then told that all of the documents needed to be originals, and notorized. If this is policy it is fine, but why were we not told this at the beginning.

Our online bank token expired last year and I have repeatedly requested that a new one be issued and requested that in the mean time to have statements emailed to us. I have not received any statements and we have not had access to our account since November 2017. This is totally unacceptable.
The BOC in Manchester explained that the token could be sent to them and our director could go to the Manchester branch to sign for the token.
Is it policy to ignore customer emails? I requested again the bank statements on 26/04/18, no reply, resent it on 08/05/18, still no reply, resent today.
My email dated 08/02/18 is another that clearly shows that I have sent in a request and had no reply to two previous emails.
We just want to have our account updated and accessible. Your help would be much appreciated.

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6:39 am EDT

Bank Of China [BOC] / BOC International Holdings complaining about not delivered swift ref [protected] for usd 2770 advance payment for importing fresh garlic from china to egypt

We are AGRO FARM TRADE Egypt, we are complaining about not delivered Swift Ref [protected] for USD 2770 advance payment for importing fresh Garlic from China to Egypt.

the swift value date is 13/7/2017 and the advance did not delivered to our customer (SHANDONG ZHUANGCHAO FOOD CO. LTD) in china yet?

please find below the swift copy details

Swift Ref [protected]

10[201][protected]
[211]0326N21
[260][protected]
[270]000327
[301]2
[320]033OWFR171900001*
[412]BBKCHCNBJ500*BANK OF CHINA*NO.22 LUOYUAN STREET*250063 JINAN*CHINA*
[422]D231229117897
*SHANDONG ZHUANGCHAO FOOD CO. LTD
*[502]D059100047700
*AGRO FARM TRADE
*95 OMARAT SKAR QURESH SHERATON ELMA*TAR - ELNOZHA CAIRO*EGYPT
*[512]BMSHQEGCAXXX*MASHREQ BANK
*NILE TOWERS*CAIRO*EGYPT*
[522]D000070002515
*MASHREQBANK CAIRO*P O BOX 33 AL DAWAWIN
*21, 23 GUIZA STREET*NILE TOWER BUILDING CAIRO, EGYPT
*[600]//RFB/ADVANCED PAYMENT FOR IMPORTIN*/FRESH GARLIC//INV/ZC17018
*/DOCS TO BE SENT TO MASHREQ EGYPT*/WITHIN 2 MONTHS*

My contact details:

Moustafa Osman
Managing Director

Sakr Quraish building no. 95, Sheraton
Cairo, Egypt

M +20 12 [protected]
E-mail : Moustafa. [protected]@agrofarmtrade.com
Web Site : www.agrofarmtrade.com

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4:44 am EDT

Bank Of China [BOC] / BOC International Holdings recalling of fund back to my bank

Dear sir, my name is Cornelius nkachukwu
There is a fund that I transfer through stanbicibtc bank Nigeria to bank of China Hebei renqiu branch, which the receiver could not withdraw and the money was recalled back, but my bank in Nigeria has not received it back
The name in which find was sent from is phizel auto links limited
The amount is 11000 dollars please confirm with Nigeria stanbic ibtc bank plc
My email address is [protected]@yahoo.com
Adress zone c block 11 SHOP 5 aspmda trade fair complex badagry express way Lagos Nigeria a
Phone +[protected]

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1:20 am EDT

Bank Of China [BOC] / BOC International Holdings well-assured refundable accident ins plan

Dear sir/madam,

Cc: boc life, hk monetary authority, office of the commissioner of insurance

I obtained an insurance product through the telesales of the credit centre of bank of china, the insurance product is called well-assure refundable accident ins plan. I am the policy owner ong wee ming, policy number is [protected]. Policy is attached.

The monthly premium payment of hkd635 is settled by my boc credit card automatically. By the dec of 2016, I found that the credit card’s e-statement had no record of the premium payment, so I contacted to the branch of boc in person on dec of 2016. The boc staff told me that the policy is lapsed on the june of 2015, due to the monthly premium had not been made. It caused by the loss of my credit card ie the last two digits credit card numbers of the reissued credit card is different from the original credit card, so the premium was unable to charge from the reissued card automatically.

I asked why boc never contact me about this issue. The staff replied that boc and boc life are different companies. Boc would not help to update the contact to boc life, also would not inform boc life about the card number had been changed.

I am unsatisfactory with boc not taking responsibility on this case:
1. The telesales was calling from boc credit card centre and the premium was also settled by boc credit card. The telesales did not introduce the relationship between boc and boc life. I did not recognize boc and boc life are two different companies
2. According to the website of boc, boc is the agent of boc life, it is the responsibility of boc as an agent to update their client information to boc life.

I received a cheque of hkd4, 318 to close this case. It was not a term life insurance and I had already paid hkd43, 180 since 2009. I request to re-action policy and to compensate the loss.

Please contact me at 5545 2866 email: [protected]@yahoo.com or my wife mrs angel wong at 6771 3699.

Thanks,
Ong wee ming

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7:31 am EDT

Bank Of China [BOC] / BOC International Holdings fraudulently receiving the money in some account

Dear sir .
somebody has hacked my email and instructed my remitter to send the money to his following account
account no [protected]
bank of china shanghai
account name shangai sheneda imp exp co ltd
please freeze any money received in this account from usa in us dollars by tt
the money belong to meplease remit back this money to the sender as this account is fraud .
sanjay kumar daga
india
[protected]

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8:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank Of China [BOC] / BOC International Holdings changing from usd to hk has to be done twice

I have more than one million dollars in my trading account and I want to do is request for my USD currency to be converted to HKD currency in order that I can quickly take my money out to cover a mortgage. However, I was told this can only be done by end of day tomorrow and that if I want it to be done faster, I have to call again tomorrow in the morning. I also have to be careful to tell them I already made a request the prior day. This is really bad customer service. Since the currency desk will open the next day, why can't I place a standing order to have the currency converted the next morning at the earliest instead of end of day? What is so confusing is I have to make the 2nd call twice. This is such a waste of time. I am going to take most of my stock trading to another company

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8:57 pm EST
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Bank Of China [BOC] / BOC International Holdings debit card fraud

If you have an account with Bank of China be aware! My bank card (Union Pay debit card) has been cloned in Europe and all of my funds have been withdrawn from my account while I was on a climbing trip in Beijing. I have been to the bank and the manager told me in these exact words "It is not the bank's problem, its your problem. It is your money that got stolen". So there you go...if you have an account with them you better not expect your money to be secured. Bank of China has no fraud protection to either credit cards (http://www.complaintsboard.com/complaints/bank-of-china-c463815.html?fb_action_ids=10151509129640272&fb_action_types=og.recommends&fb_source=aggregation&fb_aggregation_id=288381481237582) or debit cards. I have been to the police and file a case report but because my funds with stolen abroad they said it is beyond their jurisdiction and that the bank should be responsible for my losses. Obviously the bank does not want to take the hit so I decided to get a lawyer and see if he can help me. He told me that card cloning crimes are quite common and that 99% of the cases banks will not give you your money back. When they do they will give you about 1/3 of your money and say that the rest of the money will be paid by the criminals when they are caught. I think you can see my dilema here.
So in any case... this seems like a lost cause. If you do have an account in any bank in China I strongly suggest you open an account with an international bank such as Citibank or HSBC that have fraud protection. I will still battle for what is mine and shall post an update here soon.

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10:23 pm EST
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Bank Of China [BOC] / BOC International Holdings telex fraud

My Business Partner deposited $6.5 Million with Bank of China, Guangzhou location. The Bank Telex notified me of the death of Mr. Shuji, Mrs. Jane Chang, sent me an email that I needed to send her $4, 900.00 via Western Union to Guangzhou, China to open a FLIP Account, I did, then the next day she said I had to send $31, 000. for a re-issue of a expired Certificate of Deposit. I refused, I do not have this kind of money. She said my account would be opened same day as funds received. She lied to me. I have a feeling, she doesn't work in the Telex Department of the Bank of China? her email address is: [protected]@yahoo.com, I search the Internet for a email address to the bank, I have found none, how do I file a Complaint with the Chinese Government that I have been defrauded $4, 900. USD, and it looks like there is no $6.5 Million USD? How can I verify if she works for the Bank, Telex Dept.? Please advise soonest.. John f Wiley II / Priest [protected]@comcast.net 12/30/2012

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9:44 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bank Of China [BOC] / BOC International Holdings no fraud protection on credit card

I want to warn all that Bank of China issued credit cards under VISA do not provide any real fraud protection. I work for a UN agency and used my BOC card while travelling in Indonesia. After using the card in Jakarta BOC called me and informed me that it appeared my card had been misused and there were suspicious charges in Malaysia just seconds after using the card in Jakarta.

When I return to Beijing Bank of China told me to file a claim against these near $1200 in fraudulent charges. I submitted the claim and was told the charges would be removed within six months. I had, in the meantime, to pay these charges. I called regularly over the six month period and was told that my claim was in process.

Strangely after the six month period was up, I was told I needed a police report to file the claim, despite having called over 30 times. I tried to do this but the Beijing and Jakarta police told me that it was not possible to issue a report for something that did not occur in their jurisdictions.

I tried many times after to speak to management at the Bank and was never (not once) allowed to speak to any supervisors.

I called VISA international as was told they had not responsibility for Bank level procedures of VISA cards.

So conclusions BOC will not repay fraudulent charges and they will block you from any conversations with management to resolve any issue. I would suggest avoid this bank all together because I see no respect for the rights of customers.

Richard Howard
[protected]@gmail.com

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11:36 am EDT

Bank Of China [BOC] / BOC International Holdings scam

Dear Friend, I am CHAN LEE, I work with BANK OF CHINA, HONG KONG. I have a Business Proposal worth $17.3M for you to handle with me from my bank. I need you to assist me in executing this Business Project from Hong Kong to your country.Should you be interested please send me the required informationbelow; (1). Full Names (2). Telephone Number I will want you to reach me on my private e-mail:([protected]@yahoo.com.hk). Finally after that I shall provide you withmore information.

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Ls C
, US
Sep 03, 2018 2:02 pm EDT

Dear top management of BOC,

I would like to make a complaint for your staff named Tam Goon Yee who misuse the personnel information of customer to disturb customer's family.

Hope the staff can be more professional in handling customer documentation and personnel interest cannot be there totally.

Please do check on her mental stability.

C
C
Chawla
, CN
Feb 24, 2014 11:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Froud with me in China

I send the T/T to china for import the goods"Hacker" change the address and T/T deposit in another account of YIWU and bank not tacking any action about this

M
M
Mehwish Hameed
, PK
May 11, 2013 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mr David Lee contact me from Citic Bank of China and wants to me fraud.

M
M
Mehwish Hameed
, PK
May 11, 2013 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

some bank of china contact me and want to make a fraud.plaease contact me in this chapter because its a question of on honesty and value of china pleas

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Phone numbers

95566 1844 669 5566 More phone numbers

Website

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Recent comments about Bank Of China [BOC] / BOC International Holdings company

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some bank of china contact me and want to make a fraud.plaease...

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