Bank of America - negligencia, and imcomptiveI have 3 years, with Bank of America, and I use credit card. I pay more in my balances, every month. I am a very good costumer. In May i received my statement with some checks, and that time i need to pay my son's rent, and I called to costumer services representant( Spanish), in May 29, and I ask about the check, if I can use to pay the rent, He toll me, " yes, you can use", I ask if i going to have any problem, he say No. I sent the check, and one week later, from the office of the apartment, call me to say the check is no accepted for the bank, and i need to pay more money for late payment. I call the bank of America, and I Spock with Alejandro Hernandez, who toll me, he can't anything about it, when i ask for the manager, he di not want, let me Spock with him, or her. When I say that is my right, He say, he going to call you in 10 minutes, and never return may call, since a I call back, He let me Spock with, Jose Amesura, ( Supervisor), Who say the Bank do not has any responsibility, and he do no care if I write a complaint, and he do not care about it, I fell bad, and frustrated.This is a negligence, because they get me wrong information, and now, they do not take any responsibility. I need to know is exist a law who support me.This employees do not help costumers, and people no say the employees, say the Bank is doing wrong. They treat me like any body. This can of employees, do not have the skills, capacity, to work in this place.
Bank of America