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Bank Of America / scam and fraud!

1 Monument Street, Baltimore MD 21205, Baltimore, MD, United States Review updated:
Contact information:

I did a wire transfer using bank of america in baltimore MD johns hopkins branch to my own account in India using SWIFT codes. I was told that india is a slow to pay country and it takes about 3 weeks and no investigations would be don't till then. It has been 2 and a half months and it hasn't gone through. My bank in india has not received any information regarding this from bank of america and the bank of america is not willing to help. Every time i contact them they tell me that they are sending e-mail to the bank in india to find the status and that the money is in india and nothing can be done about it and it is possible that i lose my money. I have no clue as to how to go about it.

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Comments

  • An
      27th of Nov, 2006
    Bank Of America - bank of america is too big for its own britches!
    United States

    Apparently MBNA was purchased by Bank of America. Those of us who had credit cards with MBNA seem to be having a lot of trouble accessing their statements on line. The web address: ibsnetaccess.com just does not work, no downloads. just a plain white page. I had two MBNA accounts, one Mastercard and one VISA.
    Too bad about this because there are a lot of angry people out here and I hope all will consider abandoning their cards.

    Bank of America is too big for its own britches.

    0 Votes
  • Ra
      4th of Apr, 2007

    I have a Wachovia Visa and Master Card which used to be handled by MBNA. Now Bank of America bought them out and it has been a NIGHTMARE. So many errors and they put me on hold forever. I can't wait to pay it off and close my account.

    0 Votes
  • Bp
      10th of Apr, 2007

    I am paying off my MBNA MasterCard (best bank ever) as of today. After BOA taken over MBNA, it been like living in "hell".

    A total Nightmare!

    I do not want any part of Bank Of America...

    It's too bad a good bank (MBNA) taken over by crooks. I guess for right amount of money anyone will sell out.

    I now use my Discover Card and AMX. Good bye to $ xx,xxx.00 card that i have had for the past 20 years.

    Bud

    0 Votes
  • Ki
      31st of May, 2007
    Bank Of America - unjust termination
    United States

    I worked for Bank fo America for approx. 1 year. After exceptional employee performance reviews I was terminated for making a complaint about an atm machine. For about 1 week our building's atm machine was not working. I called the associate banking department to advise them of the situation since I was trying to deposit money all week and had bills to pay. Several of which I had mailed already one morning (mailbox right outside the bldg walk 5 feet through the door and there is the atm) but every time I went back to the atm there was a sign saying be back at 5pm, will be fixed in am, coming back at 3pm...etc. After the second day of this non-sense I felt I should be proactive and let someone know what was going on in case one of my bills was presented for payment. I called the associate banking department and spoke to a Chris Salazar. Not only did he accuse me of floating checks (which is not the case because I told him the mailbox is outside the bldg I work in then you walk into the bldg and there is the atm machine) he was totally rude, refused to let me talk to someone of authority, and sat there in silence for almost 5 minutes until I requested to be transferred to the survey in which we can overall rate our satisfaction of the call. Finally when I asked for the survey he transferred me to his manager. (obviously because he knew that what he had done was totally unprofessional) When I talked to his manager she was very nice and just told me to go to a banking center...(as if I didn't know what to do at that point.. seriously)regardless I still asked to be transferred to the survey. When I got back to my desk and told my manager what had happened he reply was "those ###"! Two days later my manager and the VP of the department said I was being terminated for using profanity with the associate Chris Salazar and his manager. I tried to explain again what had happened and was told not to go any further that this was done and over with!!! My manager didn't say one word about how I told her what had happened. I told them I wanted proof of this because they monitor their calls in this department. They couldn't provide any proof of course (because I never acted this was and there was no tape of the conversation) the kicker is that my manager Margaret Bailey brought me to her cubicle three days earlier for an employee review. HA she told me that I actually exceeded expectations when it came to interacting with other departments. BANK OF AMERICA IS A JOKE. THEY SCREW YOU WHEN YOU ARE A CUSTOMER AND AN EMPLOYEE!!!

    0 Votes
  • Gi
      22nd of Jun, 2007
    Bank Of America - they are horrific!
    United States

    On april 13, 2017, an employee at bank of america keyed in a charge on my credit card account. The charge was for $272.00. The employee entered the transaction number (9057) instead of the dollar amount of the charge. That translated to a charge on my credit card of $9,057.00!!

    As soon as i saw this charge on my bill (may 1) i contacted the bank. They told me that it must be a fraudulent charge and that i should close my acct. While they investigate! I agreed.

    15 days later, not a word from bofa. I called to check my balance and the $9057 charge was still on my account! Not only that, but interest charges were accruing, as well as an over the limit fee and late fees as i refused to make a payment until this was straightened out.

    65 days later, 23 phones calls and over 17 hours on the phone with bofa, and the charge is still on my acct.! They finally admitted to me how the error occured and assured me that they would fix the problem. 2 weeks later, nothing. I spoke to 11 supervisors! Re-telling the entire story over and over and over again!

    Yesterday i called to check my balance and the money was finally credited to my account! However, they did not credit all the bogus fees on my acct. Due to their negligence!!! I am still fighting to get the over $500 in fees back!

    I asked a supervisor if they could, at the very least, lower my interest rate to compensate me for the pure hell i have been through (and am still going through). I was told that there was nothing they could do for me!

    Do not, i repeat, do not use bank of america for anything! Credit cards, checking/savings, whatever! Don't do it! I have been a customer for over 10 years and they spit in my face! Additionally, during every single one of the 23 phones calls i have made to date, not one bank of america employee has ever apologized to me! They are horrific!

    0 Votes
  • Ju
      7th of Jul, 2007
    Bank Of America - poor, poor customer relations skill
    United States

    Extremely rudeness; recharged a $19.52 charge that her own bank had admitted a mistake. Was discorteous and not once said anything when i said if this was the way this bank operated, i would close my cd, checking and savings account. All they have to offer is... service. I don't even know this lady, but i have a master's degree in business (mba) and i know how to treat five year customers. There was absolutely no customer service skill displayed and she actually seemed happy to fill out the paperwork to close my five year account. Poor, poor customer relations skill.

    0 Votes
  • Ru
      9th of Aug, 2007
    Bank Of America - be careful, be very careful with mortgage!
    United States

    I caution any one that has a mortgage with bank of america to be very careful! My dad and I share a mortgage with bank of america, and bank of america changes their billing address from time to time and if you do not receive an address change from them or you miss it in the mail bank of america does receive your payments but now it is at what they consider to be the wrong location and this department holds your payment and will not forward your payment to the new billing address. Then when you fall behind on your mortgage they foreclose on you! This is what happened to my dad and I had to file chapter 13 for him to keep his property! I make payments for my dad via online banking with my bank and my bank actually sent boa a letter asking them to withdraw their foreclosure proceedings, cancel any late charges applied to his account and restore his good credit because my bank had proof copies of all the checks that went un-cashed. They were sent on time but to the now wrong location because bank of america had changed their billing address and unfortunately for us we did not receive a change of billing address notification this time, yes they have changed it before but we caught it that time. The request from my bank was refused! Why? My bank told me straight up that this is how bank of america got to be so big! They deliberately change billing address from time to time and if you miss it for what ever reason bank of america then forecloses because they don't receive your payments! They receive the payments, but it's the wrong department and they just don't forward them! Proof? After chapter 13 was filed we received back one of the first checks that boa claimed that they didn't receive, it was dated pre-foreclosure! They just flat held it until the chapter 13 was filed then sent it back. Had I not filed the chapter.13 boa would have legally defrauded my 82 year old dad out the land he worked so hard for most of his life. If you have a mortgage with bank of america "be careful, be very careful"! Check up on your billing address at least every six months.

    0 Votes
  • Em
      18th of Sep, 2007
    Bank Of America - keeps charging my closed account!
    United States

    I canceled my account with BOA several months ago and withdrew my money from the account. 2 weeks later they charged my empty account for the Privacy Source which is a BOA program. This of course put my supposed-to-be-closed account into the negative numbers. I don't get paper notices for the account so on a whim a few weeks later I looked at the account and had a huge negative balance. After making several phone calls over the next few weeks they canceled the charges and closed the account again. Somehow the account has been reopened again and I am back into a negative balance. I don't even have a card or checkbook for that account so how does it keep getting opened?! Service is also terrible- the original reason for closing the account.

    0 Votes
  • Jc
      15th of Nov, 2007

    I agree somebody need to do a class action suit on boa.. they are a big scam... any bank that gives illegal aliens a account with out a social security number needs to be taken down... I guess since they are Bank Of America It gives them the rights to do what ever they want GIVE ME A BREAK!

    0 Votes
  • Va
      27th of Nov, 2007
    Bank Of America - no trust to big banks
    Bank of America
    United States
    www.bankofamerica.com

    How does one by-pass the gatekeepers (the poor people who actually see and talk to customers but have learned double-talk and have no power to actually affect policy) to air complaints to policy makers at this or any big company? I suspect the answer is that one doesn't.

    One of my latest problems with Bank of America is that despite being told by a person who handled my equity loan a couple of years ago that I was part of a "linked" system of accounts and would therefore receive benefits such as not have to pay fees for online checking. Many months later, I was scanning my online accounts history and noticed $25 being debited monthly. I called the customer service line to ask about the charge. The representative replied that it was a mistake - that she would remove the charge. I asked if she would be sure to also remove any such prior charges; she said that she would. At that point, I trusted the problem was taken care of.

    In the last month, I again found a $25 charge. This time I e-mailed customer service and was told that in order to avoid the charge, I had to have $25,000 in my checking account. I went into the bank to talk to a live person. She pleasantly, explained to me that I was lucky to be "an advantage customer" (??what does that mean?) - then pulled up my account on her computer and said, "Here's the problem. The person who originally linked your accounts neglected to include your checking account in the linked accounts. I asked if she would be sure that all past charges were reimbursed.

    "I can only do that for 3 months, but I can connect you to Customer Solutions (on the phone)."

    I told her that I didn't want to talk to anyone else on the phone given my past experiences with "customer service" and asked for the name of someone at a level to be accountable for company policy. She went in to speak to her boss; he said he'd talk to me. After 1/2 hour of cooling my heels, I left.

    During my time of waiting, another unhappy customer arrived. His complaint was about the double talk; apparently he hadn't chosen the right designation to be given optimum interest on an account. I don't know what the representative said, but he responded, "what do you mean by "relationship customer?!!" I've been coming to this bank for 20 years, and I don't have a relationship???... I DO have $30,000 in accounts!"

    I think he should feel lucky he wasn't an "advantage customer" like me. The big banks are pulling scams like the credit card companies, I guess. Bank of America gives out lollipops and asks about your day, but if you don't know their language - don't know the right questions to ask, they are definitely not there to help people make the best money decisions.

    People I work with suggested I find a smaller, more personal bank. I used to go to smaller banks, but they all get gobbled up by the bigger, meaner banks.

    I've over stayed my talking time, I'm sure. Thanks for the venting space.

    0 Votes
  • Do
      2nd of Dec, 2007
    Bank Of America - od fees on debit card transactions
    Bank Of AMerica
    Irving
    Texas
    United States
    www.bankofamerica.com

    My 19 year old son has a BOA checking Acct... no checks only a debit card... he's pretty good at keeping tabs on this account online... but yesterday he was charged 175 dollars on an overdraft of less then 24 dollars.. I have a debit card from my bank (not BOA) and if I have no money in my checking and use my debit card it'll decline it, which is what I thought it should do.. that is why people like debit cards I do!, anyway I came to a conclusion why its not the case with BOA... they have it set that way so even a $1 overdrawn incurs a $35 fee ... now that is extortion! no friendly reminder electronically to inform your balance is low!

    In my sons case they charged it 5 times... telling me its set that way it never declines a debit card charge.
    I have written online to customer service but I feel it will fall on deaf ears... the kid will pay it from his next paycheck and close his account.

    Thanks

    0 Votes
  • Ro
      10th of Jan, 2008
    Bank Of America - no fee mortgage!
    Bank of America
    Kansas
    United States

    I had recently applied for the no fee mortgage plus with Bank of America. They had their advertisement every corner of the street and they told me no PMI, appraisal fee blah blah... It took me a solid four weeks to get all the formalities done as per the guy who was assigned to me (Mr. J). After that came the appraisal. After a couple of days I get a call from Mr. J saying that the appraisal was $60,000 shorter than the value I had quoted.

    I was wondering how could this be? He tells me something might be fishy about the seller!!! I was damn convinced about the value as I have been living a few blocks from the property for the past 5 years. No amount of evidence I provided could make BOA change its stance. I was stuck, everything got stuck, thrown out of whack -all my remodeling plans. Thanks to BOA.

    If BOA didn't want to give a loan to me they might as well come out and say instead of finding some ### fault with the appraisal etc. I got it financed through Wells Fargo now. It took one week exactly to complete the formalities. The APR everything was more or less the same. I apis $400 for appraisal - no biggie.

    Stay away from BOA.

    0 Votes
  • Ro
      10th of Jan, 2008

    Oh! I forgot to add, my credit score was greater than 810 (Fair Issacs)! If this can happen to me I wonder how they treat people whose credit score are below 800.

    0 Votes
  • To
      28th of Jan, 2008

    we offer loans to individuals and corporate bodies who are in need of money to improve their business. we give mortgage, car, personal loans. contact Tom Smith from the website www.markilo.netfirms.com for a loan. or on email [protected]@yahoo.com

    0 Votes
  • To
      28th of Jan, 2008

    Barclays Finance needs people in the usa and canada area that have equity line of credit or e-trade account that will enable our clients customers in the usa and canada area to receive money on their behalf and takes a commision of 10% at each receipt. contact Tom Smith on [protected]@yahoo.com for more details.

    0 Votes
  • To
      28th of Jan, 2008

    Barclays Finance needs people in the usa and canada area that have equity line of credit or e-trade account that will enable our clients customers in the usa and canada area to receive money on their behalf and takes a commision of 10% at each receipt. contact Tom Smith on [protected]@yahoo.com for more details.

    0 Votes
  • Mi
      12th of Feb, 2008

    They are incorrect that there is nothing they can do for you. When fraud happens to you it is supposed to cost you NOTHING. This was a keying error made by an employee and until they admitted what had happened, it was a case of fraud!!!!!

    To NOT refund fees that were derived from their mistake is illegal. I DON'T CAREs WHAT THEY TELL YOU. And as long as they t hink they have the bluff on you, they will screw you over!

    Get a lawyer, even legal aid lawyer. Don't let them get you.

    Also, I am beginning to wonder if half their "poor customer service" isn't that way because half of their employees aren't ripping off the customers. Sometimes, when you cannot get a problem like this dealt with....it is within the company.

    Either that, or I am beginning to wonder if their sudden love for "illegals" is in any way connected to funding of terrorism. WHy else would you want to give illegals credit cards? Keyword here: ILLEGALS>

    0 Votes
  • Sh
      25th of Feb, 2008
    Bank Of America - balance transfer rate
    Los Gatos
    California
    United States

    When I first transferred my balance, they told me the rate would stay 3.99 until the balance is payoff. I did transfer over $20K balance about 7 or 8 months ago. Two months ago, I asked them if I needed to xfer another $ 2017, is the rate still the same until I pay off. They replied yes, so I transferred the 2k. This month, when I received the statement. It went up to 15.99, the min. payment went up from approx. $300 to $ 600. I called they said they never offered this kind of rate until you pay off. The rep. said that he could lower it to 10.99, but I still had to pay the 15.99 for that month. So I asked him, how long this 10.99 will last? He said until you pay off the balance and maintain the account in good standing. Isn't it contradicting to what he said before?

    0 Votes
  • Ch
      2nd of Mar, 2008

    Yes, we will contact you immediately. We have learned nothing from being stung and require further abuse to drive the point home. We deserve what we get, right?

    Thank god for your assistance to save us all.

    0 Votes
  • Ch
      2nd of Mar, 2008

    Delores,

    I feel for you, but you are mistaken. A debit card, yours or his, will not decline on a point of sale purchase. The old days of decline when ATMs were new, are over. They will go under and debit in overdraft every day your over.

    Your card would not stop at $0, I assure you. They have made it much harder to train kids and teens and young adults to adapt to the checking because of this.

    There are some banks that have a very generous minimum requirement for young adults (like college, etc) student accounts. They require like $200-$400 on a debit for buffer only and will sound the red flag when that is broached. You can set up email alterts, too, but if hes a fast spender, the email will take about 24 -48 hours to get to you, long after he went negative.

    0 Votes

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