Menu
Bank of America
Bank of America Customer Service Phone, Email, Contacts

Bank of America
reviews & complaints

www.bankofamerica.com
www.bankofamerica.com

Learn how the rating is calculated

4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Bank of America has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bank of America. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bank of America reviews & complaints 1584

Filter reviews by rating
5
2995 reviews
4
0 review
3
2 reviews
2
0 review
1
10 reviews
Sort by:

Newest Bank of America reviews & complaints

ComplaintsBoard
B
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America checking account closure - predatory

I opened an account on 9/28/2018 and the bank representative Bobbie D'Anastasio was easy to work with. I explained my situation as a disable person, who was at the age of 36 diagnosed with cancer, and I was looking for another banking option. I'm on a fixed income and disabled. I chose Bank of America, opened a checking account and it was the wrong choice. Today, only one day later after having to take time out of my day yesterday as a DISABLED person - I was told that my account was closed, and they refuse to say why. Once I entered the branch today I was NOT greeted in a friendly way -- I told the bank representative Stan Mladenoski my situation he called a number that told him the same thing I was told over the phone: "They can't say why they closed your account" but to call back on Monday, and they would " mail me a check" back (even though I made a cash deposit to open the account). I demanded the money but he refused, so I left the building. The bank cannot in good faith indicate why they denied me ( I have a clean Chexsystems report), and a refusal to do so violates federal law, as a result I will be including all of these individuals indicated above as well as branch managers ( Dan included) with complaints which have been and will be filed with the CFPB, FED, FDIC etc. This does not end with this review -- I will vigorously pursue actions to ensure that Bank of America does not discriminate against disabled persons and provide proper notice at the time of the credit decision ( again required by law). Bank of America and this branches employees clearly have no issue violating my rights and they will do the same with you, please due yourself a favor and stay away.
Keep in mind my account was open, supplied all of my documents to prove my identity, and then the very next day my account was closed for NO reason and they cannot say why nor will they give me my money back when requested in the format it was deposited. Disgusting institution! Stay away from Bobbie D'Anastasio, Stan Mladenoski, and Dan ( the branch manager) of the Clinton Township MI branch.

Read full review of Bank of America
Hide full review
ComplaintsBoard
E
11:48 pm EDT

Bank of America service

Branch 13700 Riverside Dr, Sherman Oaks, CA 91423 worst service ever! Today understaff, no branch manager and child endangerment. There was a toddler behind one of the tellers. I left and came back due to the long wait and the child was still there. OSHA should investigate this and look at illegal child labor as well. Didn't know BofA was a daycare center, explains why I always have to wait almost an hour everytime I go here.

Read full review of Bank of America
Hide full review
ComplaintsBoard
L
8:52 pm EDT

Bank of America cash advance transaction

I went to the location at 345 Park Avenue South, New York NY 10010 to do a cash advance from a card. I had my work ID that had a current picture on it, I also had my Bank of America Debit card. Bank of America has a copy of my driver's license in their system. The bank teller named HUNNA refused to perform the transaction without my driver's license. I went back to my office to retrieve my driver's license which cost me 20 minutes of my time. When I returned to the bank, HUNNA stated that my transaction was declined. I asked to speak to the BRANCH MANAGER, she came out and claimed that she could not try to process the transaction a second time. I explained to her that there must be something wrong because I checked the balance right before I came to the bank and it had the funds there. The manager refused to try to process the transaction again. The manager told me that I should try another branch. I called the card company just to make sure nothing is wrong with my card. They found NOTHING wrong with it, they said that the bank must have been doing the transaction incorrectly. I experienced such poor customer service, I have been a customer at B.O.A for 10 years but I am seriously considering to stop being a customer there. Bank Tellers and BRANCH MANAGERS there need to be trained better.

Read full review of Bank of America
Hide full review
ComplaintsBoard
H
9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America online fraud by money

Hello sir, I have given a ad for selling 5 paisa Indian coin on olx after seeing the ad Mr. Ranga rao contacted me by mail that he is interested in purchasing the coin and also giving 5000rs. more for postage & handling because he cannot come to take it. After that boa sends a mail to me that the money 56000 rs. is collected from Mr.ranga rao a/c but it only can be credited in my a/c after shipping the product and sending the qr code and receipt of it. I have do all of it but now boa and Mr.ranga rao is forcing me to deposit 15000 rs. to a a/c for activating my a/c for international money crediting but I don't have that money I told to both and now they are harassing me to be send me to jail for a cyber crime.

Read full review of Bank of America
Update by Harish2018
Sep 22, 2018 10:16 am EDT

This is the a/c number in which I ave to deposit rs.15000.

View 0 more photos
Hide full review
ComplaintsBoard
S
12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America mishandling of fraudulent online purchase claim

Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned..) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being "metal" and replicas - authentic looking-) and description of item received (package labeled as "toys", made of "plastic" -shown on the shipping label- with "value of $5") would be enough to warrant a charge reversal. Not so.

To make it all the worse, it took hours of my time and 3 weeks just to be denied. The reason: I did not provide a "2nd opinion from a merchant why the item received and the one purchased were not of the same quality". Are you kidding!? This is not a $2000 TV. And it's obvious what the problem is!

Paid off balance, cancelled card and took frustration out by cutting it into a million pieces. I would think that a financial institution would want to protect not just it's clients, but citizens of it's country of origin. Obviously an international scam, but Bank of America is run so poorly they do nothing but cause frustration rather than get results. Will never touch another BofA product and will let everyone know who even mentions using their services how poorly they treat their clients. Pathetic.

Read full review of Bank of America
View 0 more photos
Hide full review
ComplaintsBoard
J
8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America holding twia claim funds

Bank of America has purposefully delayed returning funds from TWIA claim for repairs for my home. I have spoken to at least 5 different agents and each one tells me something different... they all where not telling the truth... one agent would say that all I needed was this and the next said all you need is this. It appears they want you to foreclose especially if you have a significant amount of equity in your home... DO NOT TRUST THE PROPERTY CLAIMS DEPARTMENT AGENTS. I put a new roof new A/C units (2), new Aluminum gates and fences ceiling fans repaired the deck and then the property claims department told me I have only repaired 5%. They said the bulk of the repairs are inside but they won't give me the funding to fix my home. NEVER use Bank of America. They are dishonest and are just delaying to collect interest on the insurance checks.

Read full review of Bank of America
Hide full review
ComplaintsBoard
K
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America checking

I have a checking account with Bank of America. Every single time I deposited my check, they put a hold on it! This went on for OVER a year. Each time, I got a different answer. The FINAL time they didn't release the funds in my account, and my cell bill payment was returned for NFS. I called B of A and asked why it was not paid, after I was advised by another B of A it would be. Her ONLY explanation was, "We don't pay any bills if there is a hold." Now wait B of A, you will let me take out $200 in CASH and TRUST a check you were given, but you don't trust the check enough to release all the funds? NOW I have a NFS from you AND my cell provider. Folks STAY WAY FROM BANK OF AMERICA!

Read full review of Bank of America
Hide full review
ComplaintsBoard
F
12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America cashier check

I purchased a cashier's check 2 weeks ago and it got lost in the mail. I went to BOA to put a stop pmt on it and was told I couldn't for 90 days. The check is void in 90 days. So I have 8700.00 dollars floating around, just waiting for some stranger to find it and cash it. This IS RIDICULOUS! That money is for a house and now I'm going to lose because if your stupid rules. I want someone from your company to call me [protected] or else I will be notifying my attorney.

Read full review of Bank of America
Hide full review
ComplaintsBoard
S
7:38 pm EDT

Bank of America deposit department customer service

I called today 09/17/2018
To ask how to prevent a fee on my checking account
Because by mistake I scheduled a payment on my MasterCard today and I didn't have the amount !
I called the credit line after one hour waiting he couldn't help me so he transfer me to deposite department I have waited for another hour on the line !
The customer service representative she had attitude with me and hang up on me
My question have not been awnsered and my problem have not been resolved!

Read full review of Bank of America
Hide full review
ComplaintsBoard
S
7:24 pm EDT

Bank of America unauthorized maintenance fees on checking account

I signed up with my daughter for a no-fee eChecking account in 2011. After we had the account for years, I noticed today that Bank of America without authorization started deducting $12 per month for the past six months from the account, draining the balance. I called today to complain and the customer service operator admitted that the bank discontinued the eChecking free service we had signed up for, but purposely did not send an email or a letter to customers telling them they were discontinuing that service and asking if they wanted to continue with a different service for a monthly fee of $12. Instead they just started deducting the $12 per month, so that our balance was depleted. We do not use this account often so did not notice that the balance was been drained down by $12 each month until today.

Read full review of Bank of America
Hide full review
ComplaintsBoard
C
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America checking account

On 9/14/2018 I went to a BOA ATM and put $600 in the machine to deposit. It was on the processing deposit screen for a long time then...an error message came up and said items can not be returned and it came me a reciept and it had a number on it to call. I called the number and the lady I talked to seemed unbothered by my situation and what had just happened to me. Mind you...my account was in very good standing uptil this point! After speaking to this lady I was told I would get an email with info on how to followup with my claim via online banking. I followed prompts on email and tried to log into my account it said I was unable to use online banking and it had a number at the bottom of the message...I called and it connected me to the account closure Dept...no answer as to why my account was closed...after the 6th call I was finally able to get in touch with a reasonable person that seemed concerned and still was unable to see why my account was suddenly closed without warning. It sucks that I have to jump through hoops to get something that's rightfully mine. They say it could take up to 45 days...I can't even talk to a human! Each time I call to check on my claim I takes me to the automated line because my account number does not work any more and I can only use the last 4 of my social.

Read full review of Bank of America
Hide full review
ComplaintsBoard
R
4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America fraud department-overdraft recovery services; reporting my name to chexsystems

Hi, my name is Rhonda Barlow and in 2015, my name was reported to Chexsystems by Bank of America due to a money order I submitted into my acct at the time that was reported to them, as not being not valid, which I was not aware of when it was deposited into my acct. I had been a customer with Bank of America for sometime prior to the incident and had not had anything like that to happen, and was in good standing bank. Bank of America immediately closed my acct with no regard as to the situation or even cared to contact me, since I had been a customer with them. I called the bank, explained to the Manager that I was unaware that the money order was not valid and was thankful that no money had been lost, but they stated due to policy my acct would be closed. I was not even aware that I was listed on Chexsystems until I attempted to open another acct. I then contacted Bank of America and spoke with a Branch Manager, explained the money order situation and was told that my name would be removed off Chexsystem as clearly I was the victim in the matter. Fast forward to 2018, I assumed I was not on Chexystem, until I went and applied for a different acct and I was told my information was in fact on Chexsystem, the reason for the denial. I requested a copy and it was Bank of America, listing my information as fraud activity on ChexSystems. I attempted to contact Overdraft Recovery Services, as Chexsystem advised and they provided me the number [protected]) I spoke with a Representative, on 8/24/18, to try and resolve the matter and they were very rude and unhelpful and told me to walk in a branch, I informed them there is no branches in Ohio and the reponse was "it's not there fault there is no branch" and began to repeat the same information offered no other solution, because they could not locate my information for whatever reason. I simply want my name removed from Chexsystems! Period... it should not have been listed in the first place and especially after speaking with the Branch manager, who stated that it would be removed. Thank you in advance for your assistance. I can be reached at [protected] or email address - [protected]@aol.com

Read full review of Bank of America
Hide full review
ComplaintsBoard
T
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America bank fixing their mistake

I was depositing $1, 700 to an account that was given to me the teller advised me not to do it because she said that, the account didn't look right but in the process she stamped my money orders so I went to go return my money order to get my money back where I got them from they will not accept them because they've been stamped by Bank of America so I went back to the bank tell him to cash my checks but they said they will not do it I'm out $1, 700 what should I do I'm $1, 700 out

Read full review of Bank of America
Hide full review
ComplaintsBoard
N
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America checking account

BOA continues to display poor customer service with their holding policy on on Personal checks. A check was deposited in to my BOA account through one of their ATMS and BOA has placed an 8 day hold on the deposit releasing zero funds. I have already contacted the other bank and they verified the check has cleared 1 day after the deposit. With modern technology and the ability to electronically transfer funds, I find it frustrating that a major commercial bank would hold this deposit a total of 11 days (Holidays included) when the other bank is happy to verify funds and confirm they have already transferred. The delay is costing me fees and penalties and will be the major reason that I FIRE BOA permanently

Read full review of Bank of America
Hide full review
ComplaintsBoard
A
3:27 pm EDT

Bank of America banking service

The Operation manager at 4793 N Congress Ave, Boynton Beach, FL 33426 name MARIA was very rude. She told me why don't I closed my account and go to TD BANK! THere wasn't any tag that says she is the manager but she told me she was the manager when I asked to speak to a manager... all I wanted to do is cash a check that my fiancé gave me. I had all the proper documentation... my driver license, passport, credit card and a TD Bank card..

Read full review of Bank of America
Hide full review
ComplaintsBoard
C
2:55 pm EDT

Bank of America customer service/check on hold

I deposited my check on Monday morning and usually my funds are available next business day. Well they put a hold on it till Wednesday at 5pm! I call cs located in Texas they're very rude, they put a bogus manager on the phone only to tell me they can't release my funds which btw are what i deposit every month. The manager was a fake, when I spoke to another representative in the same office she had no idea who Caesar the manager was. They got spiteful cuz they didn't like that i wanted to speak to a supervisor and they refused to help me and were so rude. I've never experienced such bad Customer service. Customer service is the worse. My funds will be released at 5 and I'm pulling out all my money and closing my accounts with BOA!

Read full review of Bank of America
Hide full review
ComplaintsBoard
T
5:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America is this cashiers check real or not?

I was sent this picture of a Cashiers Check that was going to be sent to me. Is this a real document. I am thinking not. Please let me know. Rick A. Armstrong
[protected]@gmail.com [protected]

https://lh3.googleusercontent.com/-ah4vCtUZ9rY/W4VxiixBhzI/AAAAAAAAC7M/aQT70Ij9-twWghN3jWHqas-eSL0UhHA2ACL0BGAYYCw/h400/Rick%2BAlan%2BArmstrong%2BCHECK.jpg

The section is f a Cashiers Check from B of A. I think it is fake. Is it?

Read full review of Bank of America
View 0 more photos
Hide full review
ComplaintsBoard
E
6:17 pm EDT

Bank of America banking procedures

Bank of America again gives a client of mine false information about my business and my business activity. A call came into one of my bank accounts that a transaction is fraud. Bank of America tried to get the client to go along with the claim. The client well knows my finance manager and told the bank there is no scam. Something has to be done about this bank's procedures. I so far have lost 75, 000 due to the scare tactic. I am still waiting if I will recover the business money and client. If I do lose this client I may have no option but to bring a claim in court for Bank of America behavior. Even after my bank said there is no fraud Bank of America continued. I will have to file another complaint on Bank of America. Pleas stop Bank of America.

Read full review of Bank of America
Hide full review
ComplaintsBoard
A
3:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America edd customer service

I lost my EDD debit card and was robbed by someone of 800 dollars. I called Bank of America only to be hung up on several times. I also called corporate and they were also hung up on. Long story short I reported the issue on the 21st along with a dispute and they quote a 24 hour turn around, today id the 27th I received a new cad with zero balance . they are a horrible banking system and I want my money returned. I wasn't able to by my son his clothes for back to school

Thank you
Armando Munguia
[protected]

Read full review of Bank of America
Update by Armando Sr
Aug 27, 2018 3:50 am EDT

How can we get our money back

Resolved

BOA REFUSES TO PAY ME

Hide full review
ComplaintsBoard
C
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank of America transacciones en hold

El dia 21 de Agosto deposite dentro del banco el cheque de salario de mi esposo en nuestra cuenta, la senora muy amable hasta ese momento me ayudo e hice my deposito pero al ver que la maquina me dio un papel mas largo que lo normal pues lo lei en el me explicaba que mi cheque tenia un hold de 10 dias por si la compania que nos pago no tenia"" fondos"", le explique a la representante que no podia esperar 10 dias para tener my dinero en la cuenta, por favor devuelvame mi cheque y cancele el deposito le explique, me dijo que no podia hacerlo pues ya estava depositado, le dije mire mi esposo es camionero esta en texas ( vivimos en la florida) esperando por este dinero para hechar combuetible y seguir trabajando, pero ademas es fin de mes y todos mis pagos estan asociados a esta cuenta, lo siento nada puedo hacer me dijo .

Sali del banco y llame al servicio al cliente explicando todo, pero nada resulto, TIENES QUE ESPERAR AL 30 DE AGOSTO ES TODO. al dia siquiente fui personalmente al banco, la primera senora me dijo no poder atenderme pues tenia clientes ( cosa razonable) pero me dijo mi jefa viene a verte ahora ( estoy sentada en el loby con otros clientes ) pero cual no fue mi sorpresa esta persona ventilo my cuenta bancaria frente a todos (sera porque soy hispana) todos los alli presentes se neteraron de los pormenores de mi situacion (que horror), Para terminar me dijo que esos eran mis problemas y que a banco America no le importava.

No satisfecha ni con su actitud ni sus respuestas volvi a llamar al 1800 me atendieron en texas (la senora Cruz)le explique lo que me estava sucediendo mas el incidente que me acabava de pasar( lo siento) fueron sus unicas palabras respecto al insidente, ok respondi pero a mi me preocupan varias cosas le dije : Mi esposo esta en texas esperando por el dinero para poner petroleo desde ayer y esta perdiendo de trabajar y ganar dinero debido a este hold pero ademas tengo cargo recurrentes que van a entrar, como luz, agua, pago de seguros etc. No hay problema eso se pagara ( me contesto) a lo que pregunte y los cargos de sobregiros, me contesto no se preocupe no se van a generar pues esto es una decision del banco retener su deposito, no es culpa suya, ( la verdad quede mas tranquila) Pero cual no seria mi sorpresa hoy 24 de agosto tengo 5 cargos de 35, 00 por cada transaction que me ha entrado a la cuenta, generando otros cargos por cheques sin fondos, y haciendo que tengas mas perdidas economicas.

Read full review of Bank of America
Hide full review

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bank of America customer service

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bank of America?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank of America Customer Service. Initial Bank of America complaints should be directed to their team directly. You can find contact details for Bank of America above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bank of America. Discuss the issues you have had with Bank of America and work with their customer service team to find a resolution.