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Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:29 am EST
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Bank of America harassment

I bought a house with a mortgage company call Taylor Bean and whittaker, need missed a payment always made my payments on line. In the middle September I received a letter stating that my mortgage company was bought out by Bank of America that is when the harassment started. I call them after receiving the letter and told then since my payments is made online I already made the September payments to Taylor Bean and Whittaker, I told is fine. When October came around I went to the Bank to pay my mortgage, yet I get at least 9 call a days saying I owe on my mortgage. I have never being late on my mortgage once, if they check mu history with the previous company they would see that. I was told when I tired of all the phones that until everything is settle with Taylor Bean I will be receiveng the calls. I am stress out because I try to be a good citizen with my small pay check pauing my mortgage on time every month, instead I am being harass by a bank that should have don't its home work. I need to know what to do I am tired and stress. I made copies of all my payments and fax it to them, but still I am getting the calls, I need advice on who do I call. my hair is falling out because of the stress.

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randall40
Phoenix, US
Sep 18, 2009 10:38 am EDT

I just finished a business transaction at the Bank of America on 1950 E Camelback. I went outside and i was waiting for a friend to pick me up. I was dressed professionaly and I had a gym bag with wheels. Waiting-However, someone from the bank come outside didn't ask if I needed some help, they just went back inside of the Bank.
What happened next a police car showed up and asked me what I was doing. I informed them that I waiting for a find to come pick me up. The officer went inside and then two more arrived.
I feel that I was wrongfully harassed just because I was outside waiting for someone, I think someone should have asked me what I was doing before they call the police. Also I have account at Bank of America.
Randall Richard
4231 E. Grove ST.
phoenix, az 85040

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BofAHarassee
Placentia, US
May 18, 2010 3:15 pm EDT

Bank of America is currently harassing me.

I was awarded money in a divorce settlement that I cannot collect from them because they will not divide my ex wife's and my assets without court paperwork. The courts are closed half the week due to budget cuts, and the paperwork has been tied up since January.

In the mean time, I have been laid off from my part time jobs, am on rental assistance and food stamps, and have missed a truck payment and defaulted on my credit card. They call me daily and I tell them the same thing.

One department can't get me my money while the other harasses me about not paying my bill on time. And neither will talk to each other or try to work with me!

Bank of America should be investigated and fined for their policies of harassment of customers!

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inthebutt
, US
Apr 20, 2013 3:29 pm EDT

I've made my monthly payment for 5 years and BOA has started sending a collector to check my premises monthly and has blocked me from making online payments. I was informed I have a 'new' account manager. I would like to make it clear I make my house payment monthly, never missed a month. I've spoke to the 'new' account manager and was informed this is a common practice and that BOA can and will come onto / into my property whenever they want, for the home isn't mine. They answer the phone the same way as above. I find this very odd. What should I expect?

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against harassment
English, US
Apr 02, 2011 4:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also being harassed by bank of america. I sent them my house payment on the first of the month. Two weeks later I was checking my checking account on-line and noticed the money had been returned and redeposited in my account. I have sent them money every month the same way. When I called BOA they told me I was four months behind and they filed papers with Doyle Law Office for foreclosure. I told them I could pay these payments up to date the following Friday. They told me they couldn't accept them without the lawyer fees included. I asked what the lawyer fees were and they said they had to put in a request because they didn't know. They returned my payment so that they could file foreclosure papers. They filed them 20 days after they had received the payment. I am working with PMI to remodify the loan. Bank of America is calling me every evening, and every hour on weekends. I tell them the same thing. If you won't take my money then why are you calling. Then they will say that they are collecting a debt. I will tell the same thing as above each time. The last time I told them that it was harassment to call more than once every three days by federal law. They told me it wasn't harassment to collect a debt. I told them it was harassment when I have sent them money to pay a debt and they returned it and refuse to take any money to bring the debt up to date. Is there any federal agency that monitors these business and a place where we can turn them in for harassment. I am considering blocking their number from my phone.

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e. b. smith
Euclid, US
Mar 08, 2011 10:02 pm EST

I too, was with TBW who restructured loan effective by august, 2010. but then like you got a letter in september that BOA was in control of the loan. Sent the check above the amount they and they sent it back, with a letter requesting amount under prior terms before restructuring. Amid repeated calls every month, they got more and more unreasonable with the balance. We moved out and put the house up for sale..Hearing and mediation scheduled and commenced court date scheduled afterwards, possible short sale pending, then BOC requested dismissal of proceedings with no reason given. To date this is the second cancellation by them and one by TBW. Now one month later they are starting the same harrassing calls again. I feel hepless and hopeless. The government seems to continually give BOA more power to make life for people a living hell. I am sad to hear how many of you have had similar stories, so sad.

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Jacob Mandel
Pensacola, US
Dec 29, 2010 2:00 am EST

I had the same problem starting a loan With TB&W and now having to deal with Bank of America or should I say Bank of India seeing they have outsourced almost all their jobs. it is ridiculous. I've made a promise to pay on January 7th because I put my mortgage off to by my kids christmas presents and when I ask why they continue to call despite seeing that promise they say they will continue to call until the payment is made. Why then does a promise to pay even exist ? Im recording all my conversations with them whether they allow me to or not because they are scandalous fine print thieves and don't deserve to call themselves anything America. If you are receiving these harassing calls just do what I do ask for manager (who makes 50 to 60K a year by the way) and waste that persons time with as many questions as possible if this start continues to happen it will eventually add up and maybe even change their policy - Good luck my fellow Americans

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BOA Victim
, US
Jun 04, 2010 9:04 am EDT

I'm in the same boat as you all with the whole TBW/BOA ordeal. I've received the harrassing phone calls, the foreclosure letters, the debt collection letters, and all when I've been making my payments. Around February, they sent a letter saying that I was three months behind. What had happened was they increased my payment about $200 without contacting me by any means. They said I should just be able to look online for that info. Anyhow, that got straightened out, or so I thought. Then once again, they called yesterday saying I was three months behind. Another department said that I was fine. I'm not understanding how I'm fine with one person and way behind with another person. I'm not behind with anyone! They can't seem to get their act together, and I am VERY frustrated. I've been trying to find another mortgage company that will take our loan, but I'm not sure what to do in the process. This really needs to be put on national TV. Let someone do an inside investigation or something. The economy is bad enough today without having the schoolyard bullying. The lawyers say to get the names of those you speak with, but they don't always say their name or say a name when you know it can't be their honest name since an Indian with a thick accent says his name is "John" or something American. Americans need to take this country back, remember where we came from and our founding fathers' beliefs, and get our act together!

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Jane Raymond
Erie, US
Apr 14, 2010 4:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have their credit card (unfortunately). We keep getting calls to find out why we are not using it, or can they do anything for us--yeah you can; leave us alone! Some Indian guy called us yesterday. I told him that I was not interested, and not to call back. That was at 3:30 p.m. At 7:45 p.m. the same day, he called again! I said, "this isn't Bank of America calling again is it?" He said "yes, sorry." I told him that I told him at 3:30 earlier in the day not to call anymore. He hung up on me. Anyway, he called again today! I think that the next time he/they call I am going to tell them that I am glad that they called, so that I can cancel my card. Talk about harrassment! Business must be bad if they have to badger people to use their credit cards!

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klcook
, US
Feb 23, 2010 10:41 am EST

I am in the same situation as all of you. Been fighting with BOA since this all happened last year. Just received a letter yesterday about foreclosure if I don't pay up. I DON"T OWE ANYTHING. I am completely up to date with my mortgage. Faxed bank statements from as far back as 3 years ago showing my complete payment history, and yet I continue to be harrassed. I'm at my wits end. Don't know where to go from here. Anyone have any advice on what kind of lawyer I need to contact?

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chtp
griffin, US
Feb 05, 2010 7:50 am EST

I have an identical complaint and now seeking legal action with my lawyer. I think the last payment might have been frozen at TBW by the FEDS and BOA is having problems getting their hands on it. You know what I say, Not my problem. I have taken care of all my debt obligations. Quit harassing me I paid my debts. BOA can use my tax money the FEDS give them( aka BAILOUT MONEY)to take care of this matter but are not going to receive one cent more from me than what I owe.

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4:52 pm EST
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Bank of America modification / loan fraud

Oh good ol' BoA homeloans screwing me again. Surprise, surprsie! I have been working with Acorn (before they were busted) to submit an application for a modification on my 2 loans that BoA took over. I submitted an app to modify the loans in the middle of Aug. I was put on a "repayment plan" for 4 months (till dec) for the first loan and for the sencond a "forrbarence plan" for three months. I submitted all the correct paper work to acorn and they submitted it to BoA. So Aug 12th I received the documents to sign my life away and called the lady whos number is on the paper. Of course her number was no good, the extension was no good, and honestly I could not tell you if she has existed. I also submitted the app for the second loan and have that is going to be review for "modification" on Nov. 15th. The first loan was till dec where they would modify my loan for me to put both loans together and get me out of an interest only plan. Remind you that I did screw myself with this interest only plan but my mortgage broker also scammed me and ended up selling all my information to 3rd parties and all my CC info and bank statements... Countrywide didn't give me any help or even offer to help.
Now since I called today (11/03/09) to find out why my payments for my second loan were noy going to the right place, I was transfered3 times to three different people. Finally someone said I didn't qualify for the modification for my first. So I asked why. 3 More transfers and an hour and half on the phone I get this lady saying that I didn't qualify for a loan modification on my first loan because my debt-income ratio was to high...

Now wait... my debt-income ratio is to high so you won't modify my loan?..But my debt is MY MORTGAGE... it is 80 percent on my credit report...all mortgage.. But the reason why I have been waiting for 3 months is for them to help me with that to lower my interest rate and my payments...but I can't because I don't make enough money. So isn't that what a loan modification is for? Please correct me if I am wrong. So I asked why myself or acorn wasn't notified... I mean they didn't approve it and have known since AUG 31, 2009. That is 19 days after they received my paper work they said "not approved" but failed to tell me so I could go look for help somewhere else... I asked the lady... I told her that BS and that how dare they not notify me about it... BUT Wait! She said I could qualify for the make our homes affordable program! OH but thats funny because I didn't qualify before because Frannie Mae owned my mortgage bc I didn't put 20 percent down... Oh but now they need more information which they already have and I have to talk to one of their specialist because I look like I can qualify. I finally hung up... i had steam coming from my head I was so pissed.

Please don't think I don't make my payments bc I do and have on time for five years.. and since my father became sick with cancer and had to quit my second job to help with him my income went down... He finally passed 2 weeks ago but here I am asking for help from BoA and they screwed me again...this time with 3 months waiting. I am over it... don't know what to do and I am so tired of giving them my money. I love my house but 1500 bucks a month is nice change for me to keep instead of giving it to a giant corporation who abuses everything. I am exhausted with this and have been waiting for this to go through and in the end I am right back to where I started...
Oh reminder, I live in FL where my property value took a crap by 150k in a year. So both neighbors went in to foreclosure and my house is worth 100k less then what I owe so there is no hope in refi... what a joke. I never want to buy another house ever again.
If there is information on how to conquer these people we need to start now. They run us and that is not what it should be...we should be running them...

please let me know who I can Complain to (sailor mouth insert) ...
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Mike Romer
, US
Nov 16, 2009 8:04 pm EST

Bank of America is trying to foreclose on my home but will not provide me any legal documentation dealing with my loan. I have called 4 times over the last 10 months asking for a copy of my mortgage and any other associated paperwork. They said it was sent but after months I never received it. I asked to know whom held my deed. After receiving many various stories, I was told by Mr. David Lindsey that they would only tell me if I wrote or faxed in a request for that information. I asked to speak with a manager. I was told by Mr. Lindsey that I could only speak with a manager if I wrote or faxed in a request for that information. I asked to file a complaint about the only way I could find out who held my deed/loan, file a complaint or speak to a manager was to send in a fax or written request. I was told by Mr. Lindsey that the only way I could file a complaint was if I wrote or faxed in a complaint. This is absurd! I have a hard time believing that I live in America anymore. Need I say more.

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blaker1950
Clearlake, US
Jun 14, 2009 2:27 am EDT

bank of america is attempting fraud by purposley ignoring my loan mod submitted to them in dec 2008 and receiving it on feb.7 2009 this is confirmed.they continually claimed they had no one assigned to said modification and now after 6 months are threating forclosure.this sounds a lot like COUNTRYWIDE LOANS .they lied about 3'rd party contacts but when you talk to another rep they tell you its been escalated and is still in review and your rep from HOPE NOW LOAN MODIFICATIONS HASENT CONTACTED THEM.this seem to be a new way to defraud the public.IF this is bank of america's new way to make money then they all nee to be jailed from the top C.E.O. to the lowest clerk who CLAIMED to only be doing there job .THEY ALL KNOW RIGHT FROM WRONG AND IT ISNT IF THEY DIDNT KNOW EXALTY KNOW WHAT THEY WERE DOING. contact your reps in your state and file complaints of lies fraud theft . lets put these crooks behind bars.confiscate there gains.WHAT HAPPENED TO ZERO TOLERENCE ? IS IT ONLY FOR US WORKING PEOPLE?

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980alex
Calexico, US
Jul 05, 2011 7:11 pm EDT

I have also been had by BofA, I've submitted my docs 3 times, paid my trial payments as they said 6 months and it is still the same, they lost my paperwork and have resubmitted 3 times, this last time I resubmitted all they asked for thru my email and kept copies of all the transactions and emails stating it went to investors, they also stated if I sent payments it would go to a different account and if not approved they would reimburse all the money sent, I also got a none profit company to help out and they spoke with bofa and said I do qualify after I was also told on the phone I did not qualify, someone has to put a stop to this. I have sent emails and phone calls to this same person and is not replying to any, so far I've not gotten any calls from their home retention department for money after someone from bofa said money was going elsewere.

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willtileman
Pollock Pines, US
Mar 17, 2011 7:54 pm EDT
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I have a question, Bank Of America is the servicer for Freddie Mac, you have an arm, and upside down, your husband is working self employment and you get retirement, we are of age 65, you get turned down for HUD after 2 years of going through paperwork and waiting, and then Bank of America offers to renegotiate after and you go through the process again for 6 months to get a different loan called in house loan where they will get the investor, Bank of America turns you down and says you don’t make enough money and they put you in foreclosure. How do you explain this?
We were with HAMP for 2 years every month they would change the processing papers, they turned us down. struggeling to keep our payments. We have been making our payment on an arm, but now Bank of America is saying we have to make double. Than Bank of America is trying to get us a loan on forbearance. Each week is something different. Bank of America will not take any payments now, and saying we are in foreclosure, even though the representatives in Bank of America says it is preforeclosure. My husband is a Vietnam Veteran, he is a tile contractor, he is 67 years old, he gets retirement. How can we save our home and show that we can make the payments. Its the arm that destroyed us. With a diffetent type of loan we can do this, , we have the money to make payments, he's still working and thats a miracle here in California.

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johnny_diamos
Altamonte Springs, US
Jun 22, 2010 7:42 pm EDT

Hello all, I am one of the many Americans trying to go through this modification process. I have been trying for over a year and the only thing that Bank of America has done is make my monthly payments go up. They have "lost" my paperwork several times and have had me resubmit everything over and over again. Further they have lied time and again saying they have sent paperwork or that they would return phone calls.

I am currently working with Mike Holfeld at channel 6 news, Orlando. If you too are a victim of Bank of America's, or any bank's, miss management of your modification please contact the problems solvers either by e-mail problemsolvers@mycfnow.com or phone [protected]. Let them know that you want your voice to be heard. That you will not sit quietly by while they take your money and your home.

If you need help ask for Mike Holfeld
problemsolvers@mycfnow.com
phone [protected].

I'm not the only one
http://www.jimsoffice.org/?p=37
http://www.afscanhelp.com/blog/2010/6/bank-america-lost-our-paperwork.cfm
http://www.huffingtonpost.com/2010/06/02/bank-of-america-executive_n_597587.html
http://bravenewfilms.org/blog/?p=70772

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Tom Ma
Nashua, US
Apr 05, 2010 7:10 pm EDT

Yes I am going through this scam now. I made my final trial payment due April 1, 2010 last week, and now they are sending default letters and asking me to pay more than was agreed upon. They are now telling me to wait another 6 months for a decision. What are they going to see in 6 months that they can't see today. Oh, I know. "Your debt ratio is too high for a modification." I could have walked away last year when I lost my job, but believing the modification scam was legitimate I sunk another 10K into my home leveraging my then perfect credit. My house is worth half of what I paid as the neighborhood is littered with foreclosures. Had they modified my loan as promised I would be able to keep my home and pay off all of my creditors. I am now considering talking to an attorney before I make my next payment. Bank of America is well aware of their unethical behavior and they are dragging this process out to bleed the home owner and tax payer until it makes sense to short sale the property or foreclose. Buyer Beware of Bank of America

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denachase
South Elgin, US
Dec 03, 2009 9:11 pm EST

We have been trying to get our loan modified for about 8 months now. My husband lost his job and this was our only hope. So, Bank of America told us they would review our information and this could take months. Every time we would call to check the status we would talk to a different person who would say something completely different than the last. One person couldn't find our info that we faxed in, then the next person had it, but not all of it...then we faxed it in once again...then we were told that it would take some time, so in the meantime we should not send in any money because our loan would be frozen while in review. Then we were denied. Then told to resend our info and try for a new program...then they lost our stuff AGAIN...then we didn't qualify because my husband was out of work (wait a minute, isn't that what the whole point is, to help peolple who need help?) Then, they said to apply again and I got to talk to someone in India who told me that I should start making my mortgage payments and as long as we did that and tried to pay a little extra to catch up that we could not lose our home. So we cancelled our cable, cell phones, borrowed money from family and started to send it in, only to find that they sent our money back to us and said if we do not send in the full amount owed not to bother to send any, but my husband should go work at MCDONALDS and then maybe we could get a loan modification. ARE YOU KIDDING ME? They said we would get it if we lowered all of our monthly spending as much as we can and we did that only to be denied again. So, it is obvious that this bank is a bunch of scam artists and I WILL NOT GIVE UP MINE AND MY CHILDREN'S HOME NO MATTER WHAT AND I WILL NOT STOP UNTIL I SEE JUSTICE FOR MY FAMILY AND ALL OF THE OTHERS WHO HAVE THE SAME STORY (and there are many many more people from what i have been reading!)

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6:19 pm EST
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Bank of America short sale process

Bank of America is abusing it's power.

We have been waiting on a short sale for over 6 months. The owners have been calling. We have received several lame excuses. These are peoples lives & not to mention all of the money lost.

They need to get there stuff together. Their process & response time is rediculous!

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ZeeZee B
Torrington, US
Jun 24, 2010 10:00 pm EDT
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I am calling on a class action law suit on Bank of America for their unprofessional business practices. Please join me! You can visit my page at http://www.facebook.com/topic.php?topic=167&post=338&uid=129229360432054#!/group.php?gid=129229360432054
or call me at [protected].

I'm still struggling with this company and my short sale after more than a year and a half. We have to make them accountable!

Thank you!
ZeeZee Bradshaw

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Main Street Victim
Melbourne, US
Dec 09, 2009 6:53 am EST

It's not only Bank of America. I'm having trouble with Wachovia/Wells Fargo, too. In fact, I have a first and second with Wachovia, but they will not communicate with each other to approve the short sale. I have been in the process since Apr. 2009, received a contract in July 2009, and received approval from the first mortgage on Nov. 4th, 2009. However, the first did not negotiate with the second, so I have had to start the process from scratch with the second mortgage. In the meantime, the approval from the first expired 30 days after approval, so I have to go back to them for an extension. The poor buyers have been through the wringer, but I have no control over the hap-hazard way this process is being handled. In the meantime, late fees and penalties accrue for non-payment of the mortgage. It's a crock!

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Bank of America refinance

I have my existing home loan with Bank of America. In July I contacted them about a refinance. We agreed to the terms and the process went forward. They have all the documents and the appraisals is complete. They told me that the loan could take 90 to 120 days to complete. I'm past the 90 days and no one will return a call. I have called the loan processor repeatedly, her boss repeatedly and her boss repeatedly. Not one call back! I have no idea if this loan is moving forward or not. I'm out the appraisal fee and loan application fee. Of course, banks do not honor an appraisal from another bank. No honor amongst thieves, I guess. Now, I'm stuck with no refinance and a needless hit on my credit score that lowers my chances of getting another bank to refinance my high mortgage rate.

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Suzann S.
Chino Hills, US
Oct 14, 2009 11:23 pm EDT

We started a refi. in May, and have yet to close. We more than qualify, have a high income, excellect credit score, and a long positive history with B of A. They couldn't ask for a better qualified customer. Yet, we have been given the run around. Constantly asked for the same info., from numerous people that we speak to only once. There is absolutely NO chain of command. The left foot doesn't know what the right foot is doing. It has caused huge stress and frustration. Then they have the nerve to send out an inexperienced, unqualified appraiser who shot our property value down with numerous descrepencies and misinformation. I mean, how do you miss a bathroom or a fireplace, etc... Bank of America has been a huge dissappointment. It means nothing anymore to earn a great income, have great credit and payment history and be a long standing client (23 years). They should be ashamed to call themselves Bank of AMERICA. They should be called Bank of take um for a ride. Its been a pretty awful right. Suzanne S. california

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Anna123452000
Farmington, US
May 02, 2013 11:40 am EDT

If you think that Bank of America is going to refinance your loan for a lower interest rate you are dreaming. Dealing with these liars and thieves as been on of the worst banking experiences I've endured.
They will find any reason to deny your request because they all share in bonus for the amount of loans they deny. They are a bunch of cons and you can't believe a works they say.
The office in Beaverton, Oregon is a bunch of buddies that cover for each other. They will lie to you and then treat you like a criminal for calling them out on it.
It's a scam to get more money out of you. You will be out at least $465.00 for the appraisal...another scam.
Ethics and honesty do not exist at the Bank of America in Beaverton, Oregon!

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john
none, US
Jul 19, 2011 6:42 am EDT
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When I think of Brian Moynihan or Barabra Desoer, I think of the song by John Lennon called Piggies:
So if it walks like a piggy, talks like a piggy, by golly it’s a PIGGY!
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WHERE IS MY LOAN MODIFICATION BANK OF DESTROYING AMERICA!
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BofA and it’s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits.
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http://www.youtube.com/watch?v=ovD9rTzs2q4&feature=player_embedded
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Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.
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Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.
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In their ties with all their backing
They don't care what goes on around
In their eyes there's something lacking
What they need's a damn good whacking.
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Everywhere there's lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.
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When I filed my lawsuit against Bank of America, I thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.
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Please stand with me and Brookstone Law Firm, and send an email to Bank of Abusing America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods.
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So please send your email directly to Bank of America and include the following:
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1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email “I support John Wright vs. BofA Lawsuit!”
4. Please send a copy of your email to piggybankblog@earthlink.net
5. Please send your email to BofA CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com
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I HAVE HAD ENOUGH AND I AM FIGHTING BACK!
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I have created piggybankblog.com for all of those who have been abused by Bank of Destroying Americas potentially irregular, fraudulent and simply abusive home loan modification process.
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Divided we might have fell America. UNITED WE MUST STAND!
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http://www.youtube.com/watch?v=PoOJMr7OJ0s
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My name is John Wright AND I AM FIGHTING BACK!
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John Wright
piggybankblog.com

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Mr. Balance
Austin, US
Jul 19, 2011 5:59 am EDT

Hi All, my name is Mr. Balance and I worked as a teller at a BoA banking center in southwest Virginia for 10 months.

I recently discovered this site on accident and read many (but not nearly all) posts. It was kind of nice to see some of the other stories and perspectives told from the point of view of the customers and other employees of the bank. It was nice to see that a lot of the bad things I went through as a Bank of America teller were not strictly limited to my particular branch. However, I have my own story to tell about working at such a poorly managed, madhouse of a bank.

When I say madhouse, I really do mean it. From my very first day as a teller to the last, our banking center was always (as they say in Top Gun) "run by the seat of it's pants." There was never a time when people weren't waiting an hour minimum in line to see a personal banker. There never a time in which managers were really ever happy with the number of "referrals" we were getting. Nor was there a time when customers would cease to get extremely angry with us.

I would usually show up around #### in the morning to be a part of the opening procedures. It never failed to amaze me how so many people could screw up the opening procedures (most of these people worked there much longer than me). Luckily, the only time BCR ever came to watch us, I was there bright and early to do the procedures correctly.

From the very moment I would step into the banking center to the very moment I left I was a BoA selling utensil. I was strongly directed to get what they called "referrals." Referrals are given when a teller creates an open dialogue with the customer convincing him/her that he/she needs another one of our products (i.e. credit card, extra account DDA or SAV, CD, mortgage, HELOCs, ... anything). My goal was 40 a month as a fulltime teller.

40 a month, no problem right? Uhhhh, it was more like trying to convince a room full of radical Islamic militants to convert to Judaism (and I'm not even Jewish!). But seriously though, I was supposed to get all these people to sit down with personal bankers on the spot so they could then sign up for new accounts, get credit cards and all that in the breif 2-3 minutes they were in front of me (and 80% of the time I worked the drive-thru) without a problem. I quickly found out that customers never physically went to the bank to hear me make referral attempts on them.

Most of my referrals I had to trick the customer into. For example, we used to always get these credit card offers that would spontaneously "pop-up" at me during a transaction I was performing for a customer. I was encouraged to widen my eyes, bulge my smile, jump up for joy and say...

"congradulations Mr. So-and-So you've just been awarded a Power Rewards Visa! I think you'll find the low rate of prime (which would usually be around 7-8% as a conservative estimate) + 3.99 to be a great rate (those are CRAP rates)! Plus, for every dollar you spend you get a point that you can use to buy all sorts of crap you don't need in this Visa "Rewards" catalogue. So what do you say Mr. So-and-So, is it alright with you for me to send this directly to your mailing address!? All you have to do is activate the card once you get it!"

However, they would always say no when I said it like that (I didn't include the part about the "crap you don't need"). So a buddy of mine and I started to get them by saying things like, "just to let you know this Power Rewards Visa is being mailed to your address to (insert random address here) is this the correct address?" They would usually reply by saying something like, "uhhhh, huh? Ok, I guess, sure, " which would provide us tellers enough justification to click the accept option on those evil credit card offer pop-ups. My two managers both congradulated us on such trickery when we pulled it off!

I'll never forget the time when I was working a BOFASUX and close to closing time a customer was making small talk with a fellow teller of mine and when she mentioned that she just got a new job (as a grocery store cashier) the teller said immediately, "oh, then you need a savings account!" at which the girl said, "no, I don't really want one, ..." but the teller persisted, and told the girl "well, you need one, so hold on for a second I'm going to sit you down with somebody." AND IT ACTUALLY WORKED! That girl let herself be taken away to sit down and open the saving account she didn't need. Maybe because the teller was older and had a very northern-style aggressive personality that got the calm quiet southern girl to submit, and actually get caught up in the "referring" process. What went through my mind at that moment was me realizing that that girl is probably going to get hit with a bunch of monthly maintenance fees because she wont have the minimum balance in her savings account required to avoid the fees. and that it wasen't that the teller was genuinely concerned for the girls financial future, but that she was just trying to keep up with her referring quota to meet her months goals since she was down on referrals at the end of that month.

I was a robot. A selling device that was supposed to stand there and refer products of BoA all day with a smile on my face. None of our customers needed any extra products... there were only a very few occasions where I actually felt good about a referral, that it WAS the right thing for the customer. The rest were me taking advantage of customers to meet my referral quota.

Most of our customer's needs revolved around changing their addresses, and ordering new debit cards. Both things of which I KNEW HOW to do, but was simply NOT ALLOWED to do. Seriously, I knew exactly where in Merlin to go to change the address and/or order somebody a new debit card. However, my manager (and this was seriously irresponsible on her part) would not grant me the authority to do these things because in PRO (policy reference online) it said that "service issues" were not be done by personal bankers and managers, NOT tellers (ad nauseum). Seriously, the computer gave me a message that said, User Not Authorized when I tried to go in and perform these services for customers. And almost all the other tellers were given access for this. Simply frustrating to a college educated, healthy, and smart person like myself to be treated like I was a little girl who needed her hand held, while they combed my hair and sung me lullaby songs.

The lines to see the personal bankers were rediculously long. It simply took TOO LONG for someone to see one of them. I remember during one of our meetings we were talking about customer delight. I mentioned the fact that a lot of customers get upset because when they call the bank and leave messages for the personal bankers, they were not getting called back! (and these WERE problems that tellers could not fix! Problems with the mortgage, the line of credit, or simply unbelievably complex situations that only a personal banker could fix). Management fussed and hissed at the tellers because they thought that all these phone calls we were getting were problems that tellers were able to fix! YEAH RIGHT! YOU WONT EVEN GIVE ME AUTHORITY TO CHANGE AN ADDRESS! When I brought that up at the meeting mentioned above the response from personal banker #1 was "well we can't, were busy!" Oh ok, my bad, I should just explain to the customer on the phone that we can't solve their problems right now because the personal bankers are busy! that'll work. I would give them the customer service hotline number but most of them had already tried that, and ended up speaking to a bunch of electronic voice recordings in an endless array of options that have nothing to do with the customer's current problem or situation.

Customers would get pissed because if they didn't have an account and wanted to cash checks drawn off BoA I had to have two ID's and a thumb print, and charge them $5 in most cases. Of the two ID's, they would not accept social security cards, or even birth certificates for Christ's sake. People who were working for temp. agencies, not making BARELY any money, and many of whom had children, were being charged $5 and being put through the humiliating process of being ID'd twice, and giving a thumb print just to cash checks for a little over one hundred dollars. I'll never forget the time when a handicapped man came into the bank and presented a check drawn off BoA that he wanted to be cashed, but when all he had was his drivers license, his social security card, and his birth certificate, he could not cash his check because those form of ID were not on the official acceptable ID list. The assistant manager had this list in her hand and began to read off the list to this poor man, who simply had to leave without getting his check cashed. The man was handicapped but we couldn't make an exeption.

Customers would overdraw their account one time, and the MerlinTeller system made me process a hold on their checks for the next 6 months. The check holds really pissed me off. And they really pissed the customers off. I mean, how was a customer supposed to get back on their feet financially when all their deposits were being held SO LONG! I had friends of mine that owned small businesses (HedzWay, and a local construction company/partnership) that would come in all the time to deposit business funds, but they would be held. Nobody would override the holds for me either. A couple of times, I told the computer that the checks were cashier's checks so that they would not be held. It was absolutely rediculous.

The ATM frequently broke down. As did our MerlinTeller stations at times. The phone rang off the hook constantly, and when we answered it, they ALWAYS wanted to speak to one person, our personal banker who had worked there for like, 25 years. The only person in my branch who really knew what they were doing. I felt sorry for her sometimes and tried to arrange her messages neatly and promptly.

The branch was seriously poorly managed. My manager never really worked a full Monday through Friday without taking AT LEAST ONE day off that week, and she rarely ever had to work weekends. She frequently complained about customers that bugged her, and about working so hard, not realizing that at the time I was working two jobs (the other one washing dishes at a local night-spot) at an average of 56 hours a week. And she wasen't the only one. I was one of two full time tellers at the time who really knew what it meant to work "hard" for BoA. I'll never forget those dreadful three weeks when the other full time teller lady had to undergo surgery, leaving me and another part time teller who was barely equipped to handle a busy drive-thru at that point to handle all the customers. JUST TWO TELLERS! One for the front (me) and the other working drive-thru. Needless to say I pulled it off and worked hard to pick up the slack, while serving an ocean of customers by myself, training and helping answer questions for this new teller along the way. My efforts were breifly mentioned in passing during one of our morning "huddles" we used to have.

Those huddles were rediculous! Our assistant manager (picture Marsha Brady at the age of 40 smoking Bank of America crack out of a Bank of America crack pipe!) made us go around in a circle telling the group what we were going to do different to get referrals that day. She would always pass out these STUPID teller "check out" BOFASUX that involved us writing our names on it, writing a question we have (we HAD to have a question) and 3 things we were going to do different the next day to get referrals. Most of the time, by the end of the day, even she was so ready to get out of the "madhouse" bank that she didn't collect them. And when we did, she glanced at them, and probably put them in the trash can. They were useless. Our assistant manager was so annoying that one day she had to be put in her place by the manager (those she was no better really) to stop harrassing the tellers about textbook "best-practices" and referral hounding. She got really quiet for like, two weeks after that. It was weird. But by this point, the working environment at the branch had turned really toxic anyway.

For every problem we had, management had to create a BIG grand solution to it! One day, when a customer walked out of the bank who was looking to invest about $10, 000 dollars into a CD but didn't because she never got a call back (remember what I said about this above) so went to another bank our manager decided she needed to call a mid-day "huddle" or as she liked to call them "coaching" session (coaching was her word for rudely and humiliatingly calling out others mistakes). I always took very concise and poignant messages for the personal bankers. They chose deliberately not to call these customers back. But when that happened management decided to assign an official, "message holder" with all the personal banker's names assigned to an area where messages could be put. She made it abundantly clear that this was our fault. We had failed to take a message from the phone customer, and if we did, we forgot to give the message to the appropriate customer. This is no way was a result of the personal banker choosing not to call the customer back on the neatly conscribed message I would write for them. Irresponsible.

And when customer delight started to go way down (which was the result of increasing fees of all types, poor service from BoA employees, and overall very sloppy management) the BIG grand solution was to arrange a day in which everybody would show up early so that we could take color-markers and poster boards to make these posters around the themes of "college students, " "drive-thru customers, " "in-state customers, " "out-of-state customers, " etc, etc, etc. We made these rediculous posters for what was going to be called "customer appreciation week" in which we were to hand out drinks, display these posters, give flowers, etc. etc. etc. It was the most rediculous idea I've ever been involved in ever in my entire professional life as an employee of any company i've worked for. Customer delight was not going to increase simply because we drew up some colored posters and handed out carnation flowers for a week. The customers were pissed because Bank of America is a tangled bureaucratic mob of stressed out employees, angry customers, and careerist managers that didn't really have to do any real work. The company is so large that they have begun to lose sight of the original purpose. There were so many nitpicky rules we had to follow as a teller that it made it nearly impossible to conduct normal banking transactions without creating many more problems than the situations were worth. It was hellish trying to do things by the rules and at the same time provide the customer with world-class customer service. There were so many times I had to turn a customer away for something COMPLETELY MENIAL AND STUPID, for checks not even barely over $100 dollars.

Bank of America is a greedy organization run by people who only see customers for what they can get out of them (i.e. the whole referral process) and not as human beings. They will stick you with fees as quickly and as often as they can and not think twice about it. They have a very organized system of finding ways to blame the customer for everything. Nothing is every the Bank's fault. They treat their employees like robotic drones ready to sell products customers dont' need at a moments notice. It is a wonder to me why Bank of America has any customers at all.

For all of you out there who will tell me, "if you don't like it so much, why don't you just quit!" I did. I am now working as a recruiter for a highly successful defense contractor making more than twice the amount I was paid as a teller (which was a mere $9 an hour), and a generous benefits package. And for those of you who say, "why are you badmouthing your employer and fellow employees when you probably made a lot of mistakes yourself!" I admit it. I made a lot of mistakes and I took part in all of the poor service that I described above. I am/was part of the evil. And for those of you who say, "what did you expect it to be, a cakewalk?!" No, but I am glad that I went through this experience working at Bank of America because I learned so much about working in an office atmosphere that I was highly prepared and successful when I arrived at my new job. I currently thrive in my current office atmosphere. And I learned a lot about myself during this time. I learned an awful lot about the way the world works. I also learned that I will never, ever, have anything to do with Bank of America in any way shape or form in the future for as long as I live. I am not an argumentative person and I did not write this post to argue with some of you who I know will post rebuttles to this posting. I simply told the story the way I lived it and there is nothing you or anybody else can do to change my mind about Bank of America. I know as an insider a lot of the shady dealings, and poorly mis-managed practices this company engages in. I am just glad I am no longer part of it.

Thank you for reading this and have a great day!

Mr. Balance

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confused and angry
Lincoln, US
Apr 04, 2011 6:30 pm EDT
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we were refinancing as well. Tons, of problems. The last straw was after receiveing an appraisal, I was told we needed to have a structural engineer come see the property. My loan is already with Bank of America, I just wanted to pay more down and get a better rate. the manager told me that it was because the appriasal was marked subject to instead of as is. My appriasal was in fact marked as is, (did they forget they had already sent me the appraisal) I called the appraiser and she told me BAC hounded her until she changed it to subject to (an engineer report). Well I ordered a report, gee the foundation is fine. now BAC won't answer my emails. I have no idea what their problem is now. I asked for a supervisor's name and no response to that either. I truly hate this company.

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momwelsh
, US
Dec 30, 2010 3:48 pm EST

It is December 2010, and it hasn't gotten better. our refi has been in a holding pattern since the summer. speaking with someone is hit or miss. one person, as if to imply we are too pushy, sternly reminded us that we are not his only customer. i guess the problem is we don't know our place.

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john
none, US
Nov 24, 2010 3:14 am EST
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I actually have secretly taped BofA training seminar tapes that tell the story. Apparently, the Obama administration wanted HAMP released for political reasons, and did not care that the banks were not able to process the requests at the time. Basically, BofA is only the servicer in most cases, while Fannie and Freddie (The Govt.) are the boss.

You can hear these secretly recorded tapes where they blame the Obama administration here:

http://www.piggybankblog.com/2010/09/03/bofa-taped-evidenc/

My name is John Wright and I AM FIGHTING BACK!

John Wright
piggybankblog.com

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MONICA M
, US
Nov 24, 2010 2:37 am EST

ank of America is the worse bank ever, they totally ignore the Obama Making Home Affordable Program and they do care about we the poor people.
I hate them, their customer service system sucks...no matter how qualify you are is like they want you to still pay what you owe.
President Obama put this plan in motion for all the banks to help us, but he didn't even look back to make sure the banks are doing what they was told to do to help up and expect us to vote for him again come 2012, hell n0. I never ever vote in my life and I never will... If someone in congress had check to see whats going on with the banks people would be able to keep their homes and BANK OF AMERICA WOULD BE CLOSED.

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MONICA M
, US
Nov 24, 2010 2:37 am EST

Bank of America is the worse bank ever, they totally ignore the Obama Making Home Affordable Program and they do care about we the poor people.
I hate them, their customer service system sucks...no matter how qualify you are is like they want you to still pay what you owe.
President Obama put this plan in motion for all the banks to help us, but he didn't even look back to make sure the banks are doing what they was told to do to help up and expect us to vote for him again come 2012, hell n0. I never ever vote in my life and I never will... If someone in congress had check to see whats going on with the banks people would be able to keep their homes and BANK OF AMERICA WOULD BE CLOSED.

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MarianL
Reno, US
Sep 23, 2010 5:05 pm EDT
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Bank of America and its President, Brian T. Moynihan, and one Robert Flores who says he's "from the Office of the President, Bank of America" are arrogant [censor]s totally out of touch with the rest of us Americans. Case in latest point is that I go to my local Senator's office for help under this HAMP, BUT the arroganr [censor]s, Brian T. Moynihan, and Robert Flores, leave me a telephone number I have to pay to call them at. [protected]. Zero customer service. Zero brains from Bank of America's Brian T. Moynihan, and Robert Flores. Bank of America takes billions of dollars from each and every one of us taxpayers but won't have an 800 number in Bank of America's President's Office to handle these loan mods coming in from the Congressional offices or even their customers. If I could afford long distance, you arrogant totally out-of-touch [censor]s Bank of America's Brian T. Moynihan and Robert Flores, I wouldn't be trying to get this legally required loan modification from Bank of America now would I?!? No wonder we tax payers had to bail Bank of America out!

What arrogant totally out-of-touch [censor]s Bank of America's Brian T. Moynihan and Robert Flores Need Is Customer Service. Businesses must promise long and deliver short to their customers. They must keep all commitments made to the customer. Never lie to the customer. Never give conflicting stories to the customer. Never give a customer the run-around. Always remember that the customer is always right. Put a mirror in front of you if you answer the phones. Put a smile on your face when answering the phones. HAVE and GIVE to your customers an 800 number you arrogant totally out-of-touch [censor]s Bank of America's Brian T. Moynihan and Robert Flores.

Arrogant totally out-of-touch [censor]s Bank of America's Brian T. Moynihan and Robert Flores, apologize for having a customer wait. Remember that escalatory language always breeds more escalatory language. Arrogant totally out-of-touch [censor]s Bank of America's Brian T. Moynihan and Robert Flores, without the customer, there is no business. Without a business, there is no job for an employee. Not the most difficult sell for most people. No wonder we taxpayers had to bail Bank of America out!

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Bank of America abusive credit card fees

Because of the extravagant finance fees and charges you are debiting my above referenced Bank of America Visa credit card payment every month, and which (contrary to what is stated on my statement as being 12.24%) actually amounts to whopping 56.29% of my monthly payments to you, I contacted Bank of America to see if we could work something out that was fair to both your Bank and myself to pay down the debt. I have also avoided using the said Visa card with the one objective of paying down my balance.
In essence, out of my total credit card payments of $1, 816. 50 made between Aug /2008 - Aug / 2009, (Bank of America determines the date and minimum amount it debits to my account every month) you have charged me $1, 022.56 as financial fees ( or 56.29% of my total payments in the last 12 months) and credited only $793.94 to my actual debt’s balance.
I first spoke to “Tiffany” who identified herself as a Senior Account Manager who kept me on the line for about 10-15 minutes giving me scripted arguments as to how Bank of America goes about calculating the percentage of my payment that actually go to your coffers rather than to decreasing the pending balance on the account. She said minimum payments are calculated “according to the balance I keep on my account” which is NOT true. As you can see your minimum payment charges for December of 2008 kept increasing from then onwards, as my balance diminished (if ever so slightly ) through March of 2009.
She then said that is due to the “days in the billing cycle which change every month (?!) “ even though I have been expressly making “auto” payments for at least the last year and a half in order to avoid any possible late fees or charges in that respect. Additionally, Tiffany said that was not “what I signed up for” and that “I was supposed to “use the card”, which I was not doing. So, I guess I am being penalized for being fiscally responsible as well: dammed if you do and damned if you don’t.
Finally Tiffany decided to connect me to your “Financial hardship” department. The lady on the line said her name was “Sarah”. She said she would need to ask me questions in order to “evaluate” whether Bank of America could “offer” me any options to the present set up (which she insisted was better than “the norm”). That would make me think that your norm then is to take over 39.68% of people’s monthly payments as “bank fees and financial charges” which in principle, ought to be illegal.
Sarah kept asking me questions as to the specifics of our household income, (monthly payments, food, utilities, car insurance, prescription drugs co-payments, etc.) for about a good half hour. I also explained to both ladies that I am self employed as a Realtor and we basically live exclusively from my husband’s income, who is filing for bankruptcy and we were making efforts to maintain my Bank of America credit card monthly payment.
Even though she could see that we are in the RED as far as budget goes, she concluded that there was nothing that Bank of America could do for me. That is appalling to me since “We, The Taxpayers” have done so much for Bank of America in the last year to bail your bank out of “hardship”!
Best regards,
Sylvia Quintana

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amftgb
Phoenix, US
Nov 08, 2009 10:52 pm EST

Wow. You clearly have no idea how credit cards work. Your APR is a % of your balance not a % of your minimum amount due. And if you have too many bills compared to your monthly income you won't qualify for any hardship program because it is going to look like you can't afford it. Oh, I guess it's people like you that borrow money you can't afford to pay back creating a "hardship" for the bank, right?

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lifeisgreat
, US
Oct 26, 2009 6:12 pm EDT

They were in hardship because they were loaning money to people that didn't pay them back.

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Bank of America expired debit gift card

I had a gift card that was given to me by my company that I hadn't used and had been expired. I called BOA and told them that the gift card was expired and asked if there was there any way I could get my money back. There first tactic was to get my name and social security number or my drivers license number from me. The fellow on the phone told me there was a 50% percent chance I could get my money back. He said a manager would call me back in 2-3 business days. No one called me back to resolve the issue. I called back again and they told me to talk to a "Halle Barry" department manager which is a code word for "count on never seeing your money again." I have called numerous times and "Halle Barry" is always busy or gone. My advice is not to waste your time with Bank of America as I am going to be removing my savings account with them.

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Bank of America id theft

In January 2008, I started working with Bank of America/Countrywide on a home modification. It is now October 2009 and I still have not received any help. This month I did get a phone call stating that I was approved for a home modification from an employee named Rhonda Hudson at Bank of America. I spoke with Rhonda for the next two weeks re: my home modification. She always called me. During our last conversation, she told me that she had to set up a payment plan and asked me for my banking info which I provided her. A few days later, I called Bank of America to speak with Rhonda Hudson the negotiator in Home loans. I was told that there was an employee named Rhonda, but that she worked in customer service. I spoke with the real Rhonda who informed me that she had never spoken to me before. She also explained that she had a dispute with another employee who did work in negotiations, that may have used her name. I have spoken to numerous people at Bank of America including supervisors and nobody has helped me. Everybody apologizes and then thats about it. This supposed employee had access to all of my information including my home loan and tax info since B of A has customers submit this when you apply for a modification. I have spent roughly 40 hours either on the phone with B of A or trying to put credit freezes on mine and my husbands credit, or dealing with Social Security. B of A didn't even bother to pay for prvacy assistance. To make matters worse, I had to zero out my accounts and re-open new accounts. Yesterday when I checked my mail, I had notices stating that I had over drawn my account. When I contacted the bank...I was told that there was a on line banking bill that had gone through and a purchase at a fast food restaurant that was purchased 3 days prior to the closing of the accounts. When I tried to explain to the representative what had happened, she wasn't willing to work with me. It literally took me screaming at her to make her finally credit me the 3 over drafts that B of A wanted to charge me.

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Bank of America mistreatment of customer

I recently obtained a debt consolidation loan to pay off some credit cards. When I contacted Bank of America to inquire about settling my balance, I was told there was no such option for customers in good standing. You see, I've never missed a payment, always paid more than the minimum balance, and over the last 4 years have been given BY THEM a credit line of $13, 000 of which I carry a balance of less then a third of. When I asked the customer service agent if I could speak to their customer retention department, she told me "It won't do any good, since you're in good standing, they'll just transfer you back to me". She then offered to transfer me to someone to see if maybe my interest rate could be lowered. The next person I spoke to was very nice and the conversation started off well, and she said that I already had the best interest rate they offered. Then, it went downhill from there, and she stated that they needed to "update" my information. After going over my income and such, she stated that the credit line I'd been given, again BY THEM, was entirely too high for my level of income and she'd taken my credit line down to $4800.00. I then asked her was it their policy to penalize a customer for being in good standing, and she kept dancing around the subject and stated "it was their policy, and I'd been given that credit line in error". So now my credit line is less than it was when I was originally issued the card 4 years ago and earning a lot less than I am now. I told her that once my statement arrived, I'd be paying off the balance and canceling my card. I'm sure there are other banks out there that would like to have my business. She kept trying to talk and I told her it didn't matter how she tried to spin it, what they were doing was just plain wrong and hung up the phone.

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Bank of America - fixed to variable interest rate

I opened up my BofA Gold Option Line of Credit back in Feb 08 to consolidate older lines of credit to a lower fixed rate to pay them off sooner. I was guaranteed that the line of credit would remain at a fixed interest rate for a set term of months and that was it. That was the only reason I opened the account. In Nov 08, I called BofA and tried to...

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Bank of America unwarranted overdraft fees

I'm dedicated to avoiding overdraft fees. So dedicated that I rely on checking my bank account AND e-mail MULTIPLE times a day to ensure that there have not been any changes, updates, low balances, etc.

And BofA DOES IT AGAIN! I received an e-mail last night claiming an "extended overdrawn fee to be applied on October the 19th because of consistent overdraft fees within a week".

I'm checking my bank account online, and I see NO RED! I'm wondering "where's the overdraft?"

The lady on the phone this morning points me to a little link that is a "new" feature, which shows ACCOUNT TRANSACTION HISTORY. I think to myself "why would I need a separate link for that if BofA had already integrated that into my account screen?"

Here's why: If you don't know where to go, and they don't tell you, then you go where you know and it shows that nothing is wrong. Then, after your deposits clear, they take the money and say "Sorry Charlie, that's 'unfortunate'" I'm done with this bank and any others. And I will be on the FRONT LINES...AGAIN...if another bailout for these crooks is even suggested.

Be wary, BofA customers.

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Update by Ex-bank customer
Oct 15, 2009 6:56 pm EDT

Bank of America debit cards IMMEDIATELY remove funds once the card has been swiped. The transaction is then available IMMEDIATELY for viewing on the account, which is what attracted me to BofA's online banking in the first place. I know this because of consistent transactions taking place on my account. The only check I actually write is for rent, which was long cashed before any of this nonsense.

Also, my account was set up to indicate, via e-mail, a "Low Balance" alert if I reached a certain amount in my account. I received no such indication from the bank, though it is part of the service they provide, I signed up for it and technically, since it failed to provide me with necessary information, constitutes a bank error, in which I am entitled to have the charges reversed.

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Bank of America no way to get ahold of them

I purchased a home on a 203k streamline that BOA Home Loans promptly purchased. They were quick to disperse the first half of the funds to cover the initial start-up of home improvement. However, more than one month since the faxing of final paperwork, we have received no word, letter, check, or ANYTHING. When trying to call their department at [protected], you can either press 1 to call your rep from their directory, or press 2. when I press 1 and try to contact Ashley Munding, it says her number cannot be accessed from that service. However, if you press 2, you get a message about how they are too busy to take your call and if you waiting for final dispersement, that it could take 5 business days. I have been waiting more than one month. Try explaining that to a contractor who wants to be paid! I dare anyone to attempt to get ahold of this department and their regular customer service department refuses to attempt and while waiting to speak to a manager they transferred me over to the above BOGUS number.

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Angered New Homeowner
Baltimore, US
Oct 13, 2010 9:29 am EDT
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I purchased a home on June 15, 2010. My loan was then transferred to BOA, who unfortunately purchased our mortgage from our original lender. Per our contract we were to receive our first disbursement no later than 30 days after closing on July 15, 2010. BOA purchased the mortgage on June 16, 2010. We were then told that we would need to contact BOA for our disbursements and to pay our mortgage to them directly, our first payment being due August 1, 2010. I began contacting BOA immediately. Upon calling BOA initially they did not even have any of our information on file, nothing! I persisted and called weekly by week two they had the address and account number set up, but explained they were waiting for the complete file from our previous lenders. At this point I was understanding. Until they continued to give me the same excuses every time I called. I even contact the original lender who confirmed all information and files had been sent to BOA. Our previous lenders even contacted BOA, it was not until this point that BOA stated they had our complete file. Then they had to wait for verification of vendor codes. It was one thing after another. After calling every single week for two months we finally received our INITIAL disbursement. This was a around August 10 or so. We then had to contact BOA AGAIN to receive paper work on how the entire process works, they did not even send any documents! Only the mortgage statement of course!The work on our house was completed by August 27, 2010. The final invoices and letter of completion, etc. were sent in and received by BOA on August 30, 2010. The next step was to have the house inspected. We again called BOA who has once to contact us during this entire process, in order to set up an inspection. The woman who was inspecting out home FINALLY contacted us and came out to inspect our house around September 16, 2010. Being use to having to call BOA in order for anything to be accomplished, we called yet again and they had yet to receive the inspection report which they state would take 3 to for business days! They had nerve to ask us to contact the inspector, which I explained was not my job and that I should not have to even call BOA for them to request the report from the inspector in the first place! The inspector finally sent her report in on October 1, 2010 which again is well over BOA's expected timeframe listed in the documents they provided us with. It is October 13 and we have still been contacting BOA on a more daily basis now. We even contacted them to request the final title search as they had not even done that once they received the inspection report! It is very sad that I have to call and remind a large Company like BOA to do their job! It is ridiculous really. This is suppose to take only 10 to 14 business days, which would have been well over if they would have contacted the inspector instead of waiting for us to call. As of today our contractor is threatening to place a lien on our home do to not receiving the final payment. I am able to contact BOA's 203k department, however they always come up with a new excuse as to why the final disbursement cannot be sent out! I am sure even when it is I will still have to contact them regarding the interest that is to be credited back to our mortgage based on the amount of time we have had to wait. This is a never ending battle that should not even be occurring. I would never recommend BOA to anyone! Not even my worst enemy! DO NOT TAKE A HOME LOAN WITH BOA IF YOU CAN AVOID IT! We however were "forced" into it.

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NVGC
Logandale, US
May 27, 2010 10:36 am EDT

I am a General Contractor that had the misfortune of getting involved with 4 of these 203K loans. All 4 came in at the same time or after the first one I would have never done another one. Everyone of them the first check was 90 days after closing, so here are people that per there contract they have to move in to there home but can not get supplies or materials to start. Then the worst part is after completing the work, invoicing, owner returning final forms and having the final inspection by the appraiser ALL for took another 90 days to get paid on. One of them a supplier filed a lien since they had not been paid due to Bank of America taking so long to pay. Since a lien was filed BofA would not release the final check to pay them because of the lien that had been filed for non payment. I can really start to make your head hurt. EVERYONE PLEASE WARN ALL FRIENDS AND FAMILY NOT TO GET INVOLVED IN A 203K LOAN!

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Ready to blow!!!!!
Porterville, US
Feb 24, 2010 7:59 pm EST

Escrow closed in August of 2009 for me. In September of 2009 I received a letter with a check that Bank of America had purchased my loan. It is now February 24, 2010 and I am still waiting for my final disbursement. I have had to pay contractors with savings, and tax returns and still owe them money. I have over two months of logged calls to them. I have threatened suing, i have told them the contractors have threatened liens. Which they did, thats when I started making payments. I threatened not to pay my house payment so i could pay the contractors and they said we would be responsible for all incoured charges. Bank of America is not interested in helping you. They are above the contracts that have been signed. I am on board with a class action. Good luck to anybody who falls into the hands of Bank of America!

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frustratedtothemax
Lehighton, US
Feb 14, 2010 7:07 pm EST

Don't worry there are more people than just you out there in the same boat, I too am in that same position. I even have a lawyer trying to get in touch with them and runs runs into the same problems I had, funny huh? We have both emailed and phoned tried sevferal different phone numbers and extensions. I had even gotten the supposed supervisors numbers and email addresses and nothing works. I think there should be a law firm out there somewhere willing to take this on as a class action suit. there are dealing with fedral money and have guidelines to follow, and if they do not pay us there aree supposed to apply the difference to the pricipal of the loan and that has not happended either, I talked to the refi dept about refiing the loan hoping they would apply the monies owed and was promptly told that my house lost over 33% in just a few short months and they could not refi me. Sounds strange does it when I had an appraisal done that seemed not to be the case, however until they apply the monies to loan or pay me to pay the contact the file is considered open and no one will refi me. Spoke to 4 other people about it. this sucks. I wonder if I wll get any of the money that they will owe me for intrest on the difference of the balance of my mortgage?!

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Bank of America mortgage? homeowner insurance

I used to have my mortgage with Countrywide but it changed over to Bank of America. My Homeowners Ins. was not included in my mortgage, I paid it seperately. For a while I had no income because of health issues. I was recently declared disabled in July and was awarded SSI. Right about the same time I got a letter from BOA saying that they noticed that my insurance had lapsed and that if I did not get my own insurance by such and such date in September 09, that they were going to be putting their insurance on my bill every month. The first letter said that their bill would be around $810. I immediately called the insurance co. that I had with my car, since I have AARP, and set up my homeowners with them, which was around $779. The insurance company sent me paperwork to sign, which I did, and I called BOA, to tell them that I was sending them the paperwork for my new insurance and letting them know over the phone that I had it in place. Then, I got a call from my new insurance company saying..."Ooops! We made a mistake. We do not cover you for Wind and Hail in your Area." So, here I go again, immediately looking for insurance again. I ended up going back to the original Insurance Agent that I used to have before my insurance had lapsed and she found me insurance, including Wind and Hail for around $600. I was thrilled. While sitting in the agents officed that day, she called BOA to make sure that everything was ok with the new insurance and she also Faxed the paperwork to BOA. This was in the beginning of August. still within the time frame that BOA gave me to have my own insurance by a date in September. Ok, so now everything is ok. I thought. The next thing you know I got a letter in the mail from BOA telling me that they were going to bill me $1803.97 for their own insurance that they were going to start billing me for because I had not gotten insurance yet! I called BOA and talked to one of their insurance people. He looked up my account and told me that Yes, I was correct, that I did have my own insurance. He apologized to me and told me he would take care of the error. Well, once again, just today I got yet another big important letter from BOA, telling me that they are billing me $1803.97 for their insurance. They were going to be tacking it onto my monthly mortgage bill. I called them immediately and I was on the phone for an hour and a half, being put on hold for long periods of time. After talking to this guy, he informed me that they were going to be billing my monthly mortgage bill for $88, for the time frame of June and July for when I did not have insurance. OMG! I was furious. I said to him what the heck are you talking about? In their own letter they gave me until September to get my own insurance, which I did in August. He kept insisting that they were still going to bill me for June and July, even though that is not what the letter says. Finally, after yelling at this guy, after literally crying, because I was so frustrated, he told me, after putting me on hold again for a long time, that he spoke to his Manager, and that BOA was going to be sending me a check for $88. Because...they are billing my mortgage account for the next 12 months for the $88. So they are going to send me a check to pay for this bill, that I should not be being billed for to begin with. I asked him, why can't you just delete this bill from my account. If you are going to send me the check, than you are admitting that it is wrong to bill me this, so just delete it. He told me that they can't for some unknown stupid reason. I cannot believe what BOA has been putting me through. I have been with them for many years and I also have a credit card with them. I plan on remortgaging my home in the upcoming months. When I do, I am getting rid of the credit card bill that I owe them and I am cancelling it. I will never do business again in my lifetime with BOA.

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Dave BB
Bowling Green, US
Dec 29, 2010 9:25 pm EST

I am sure, The problem is they can't read! My insurance company sends a monthley statement, to remind me of the payment due date. BOA receives the same thing. They read it as a canceled, which nowhere in the statement is that stated. So its a trip or call each month to the Insurance company to fax the Declaration. However BOA has it in a mailing cycle which lasts three months. (Must cost thousands to do this each month.) My agent say this happens a lot..Also if they wanted to insure every one you would think it would be competitive wiith the cost they are in that position. Heck no lets steal a little money with an over charge nthats legal.

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Bank of America mortgage refinancing

I refinanced my loan with countrywide mortgage now bank of america. my closing was 6/24/09 first payment 8/1/09. My 10/09 statement informed me that my payment would be increased graeter than $2, 100.00 per month from approximately$1, 65000. Thinking this was a error since my initial payment before refinancing was appox $1, 900.00. I wa smade aware that my escrowed taxes was misappropriated towards my refinancing expenses consequently leaving me deliquent for my property taxes over $4, 000.00. Had I was informed in written or verbal format I would not have refinanced. I feel what BOA did to me was elegal. I have informed my local attorney general office and will be sending more emails to anyone who will listen and act on my behalf. When President Obama made the legislation to help home owners like myself this is not what he had in mind of people taking disadvantage of.

Carol grant
[protected]
[protected]@yahoo.com
8 drummer trail
bloomfield ct.

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Modown
Warren, US
Nov 03, 2009 3:51 pm EST
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My prior mortgage was with BofA, and I refinanced with them, took from February to May to complete. My first payment was due 7/1/09, and I received a new payment book in August; My monthly payment, with escrow, was $1100 before the re-financing at a much lower rate. The "new" payment book was for $1, 900 a month!

Long story short, they received my tax bill for "summer taxes" and assumed the annual taxes must be twice that. However, the summer bill is for the entire annual amount. They had recalculated my escrow account based on an erroneous assumption.

Recommend you verify your tax bills, home insurance bill, and anything else in escrow with the party that does the billing. It took me two MONTHS to get this right, and I used the title company that handled the refinancing. During that two months I received FOUR new monthly payment books! They kept re-doing the enscrow, with incorrect amounts or assumptions. The employee at the title company was VERY helpful and had actual "names" of people to deal with instead of 800 numbers.

Just an FYI: the more informed you are, the better the result you will get. According to the Office of the Controller of Currency (the dept that oversees banks): http://www.occ.treas.gov/
mortgage companies are limited to having a balance of only two times your monthly escrow. They have a link on their website to file complaints.

Good luck.

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Bank of America overdraft fees

I called customer service to report that my debit card is misplaced/stolen. I asked them if they could stop any future charges on the account. The customer service representative
says that I will get charge $30.00 in order to do that. I am already charged for overdraft fees since I reported the card missing and that they did not do a thing to stop future charges on the account. I went to the banking center and they said that they cannot help me to reverse the overdraft fees, and despite of the fact the I do not have a card, and do not have money on the account but overdraft fees that I cannot afford to pay due to financial problems, Bank of America still charges me for monthly account maintenance fees. There were 2 unauthorized charges on the account and since there is no money in the account Bank of America took the opportunity to rob more money from me by charging NSF fees of $35.00 for each unauthorized charges, so I now owe them a total of overdraft fees of $227.00. I wish someone can tell me what I could do inorder to fix this problem. Bank of America should be stopped doing this financial hardships to consumers.

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Bank of America said they paid my taxes and did not.

I closed my home loan and they sent me my escrow that was in my account stating my insurance and taxes were paid for 2008. In June, of 2009, i received a threatening letter from a tax service that my taxes had accumulated over 500.00 of fees and penalties. I called them and they said to send the copy of whatever i had to pay and they would see about paying me back on those fees. I did and have not heard back from them. I had to pay 1004.00 for my property taxes that should have been in the amount of 458.00.
Thanks Bank of America! Good quality of service from ya!

Debbie Young

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Joe4321
Dalzell, US
Jan 24, 2010 6:16 pm EST

Debbie! You are certainly not alone. They did the exact same thing to me last year. In fact, I nearly lost my home because the local Treasury stated that my property tax was past due in 2008. After days of long phone calls (placed on hold), I finally got a response from BoA's investigation department. Supposedly, they claimed that the TAX ID address was wrong, and that was the problem. They supposedly sent money for my property tax in the amount of $1, 2oo dollars (give or take) for property that doesn't exist. It didn't exist because the "city" was wrong; the address and zip code were right. Here's the strangest part. The local Tax Office claimed that they never received the payment, yet BoA insisted that the check was cashed. They finally paid the amount, but they took the money from this years ESCROW, which is now in negative balance. A $200 dollar fee was added for being late on last years property tax paid in November, and instead of BoA forking up the bill, they charged me.

They then paid 2009's Property Tax, but never returned what was overpaid for 2008, thus leaving my ESCROW negative.

I'm paying BoA $938 dollars a month (almost $12, 000 annually), and according to their report, my 2009 interest payment was roughly $8, 082.31 dollars. OK, so about $589 went to home owners insurance, and according to the local Treasury report for 2009, $755 went to state property taxes. That's a total of $1, 344.00 dollars in total Tax/Insurance payments for 2009. My annual total Mortgage payment is payments sent to BoA was $11, 732.16. Let's do some simple math.

Mortgage Payments = $11, 732.16
Total Tax/Insurance = $1, 344.00
Total Interest deduct = $8, 082.31

My balance should be $2305.85, which would have been nice if they applied that to my principal. Unfortunately, because BoA never sends me a monthly bank statement, and it's nearly impossible to establish an on-line account (need a pass code which I've yet to receive), I do not have a clue what my actual balance is. Last I checked back in October 2008, my balance was $132, 000 from an original $135, 00.00; a difference of about $3, 000 dollars.

Now my point is currently my ESCROW is being reported as -$968! That's NEGATIVE $968 dollars, which according to my figures above, SHOULD NOT EVEN BE!

Conclusion folks! Watch out for BoA and other similar thieves. They're stealing money from ESCROW and using it to store up their own profits. On top of that, they're reporting negative balances in order to place your mortgage into default. They'll demand the negative balance, and refusal could result in foreclosure!

I'm seeing this sort of thing happen to a lot of people!

Stand up folks!

Joseph from SC

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Bank of America loan deception

We obtained a loan from Countrywide which is now Bank of America. It was originally a predatory loan and we modified in March 2009 with Countrywide. Once we switched to BofA ownership, we hoped for better service and a responsive team to our inquiries. But that has not happened. As it turns out, we were told that the company is one and the same. New ownership does not mean better management or equitable treatment.

We are battling to keep our house and want to work with the bank. All we get are people in India. Yesterday we spoke with BofA about our loan and the loan retention associate was in India with no power. They read scripts, put you on hold and never really modify the loans. After the big bailout, the predatory loans such as ours is still smoke and mirrors. Lower the interest rate but continue to pay on an interest only loan. To make monthly payments manageable, lower the interest and add the amount due to the backend of the loan. Smoke and mirrors. That is all you get.

With both Countrywide and BofA CEOs either in trouble or ousted, how is a consumer supposed to handle their financial obligations in a responsible manner?

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Bank of America kevin blount

This is a complaint about kevin blount in tax dept. He likes to sleep with different employees here in countrywide. Need to warn people he has std sexually transmitted disease. He is also abusive. Not to mention in jail of family violence.
Please stop this guy!

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Connie A
Forney, US
Oct 29, 2009 2:36 pm EDT

TO THE ANNON: Let me say this you must not care whether or not a man is married. Thats your fault. You cannot be pissed at him, you got yourself in this situation then you need to learn how to get out. Do you believe in Jesus, you are a fornicator.If a man or woman is not fully divorced in everyones eyes that person is married. You must have a very low self esteem just like this Kevin Blount. You know what maybe both of you deserve each other. You are mad after the fact you didnt know this person sleeps around. You pretty much sound the same. This man is considered adulterer.

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ANONNYMOUS.
Simi Valley, US
Oct 28, 2009 10:40 am EDT

I had an affair with Kevin Blount, he told me him and his wife are separated, come to think they were not separated at that time. He actually lied to me. What I really found out he was telling everyone here at Countrywide how his wife is this and that, the truth is Kevin was lying all that time so everyone (all the women) will feel sorry for him. He is a porn addict he loves to watch dirty videos and always on porn sites. He doesnt care how any one look, he is straight sorry. I hate him to this day as he infected me with STD. What goes around comes around. He is good in talking women out so they will believe him. He is dirty filthy and straight disgusting person, I dont even want to call him human being as he is such an animal. Trust me he is disgusting.

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MARY*
Monrovia, US
Oct 26, 2009 12:56 pm EDT

This is a huge company and I think they were recently bought out by Bank of America. If this is a problem, someone needs to take this to HR dept. Thats the issue now a days is people having relationship with each other in work places. There shoudl be an investigation done to this person. I think this person grew up wih no family of love, usually they look to others to find that, they crave for attention. Its very sad. I bet if you really look at this guys family background, theres nothing there. A gentleman should respect their wives no matter what, especially if theres children involve, not only this guy ruined the marriage but also the childrens lives, as to mention on the above complaint this guy went to jail for family violence, that right there should tell you. This person should stay in jail, need to learn his lessson. "Kevin Blount whoever and wherever you are wake up smell that coffee you ruined your family". To the wife and kids Im sorry this happened hope one day he will wake up.

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ALYSSA123
Simi Valley, US
Oct 20, 2009 4:53 pm EDT

KEVIN BLOUNT-WHY ARE YOU STILL WORKING AT COUNTRYWIDE? MAYBE YOU NEED TO THINK ABOUT CHANGING CAREERS, MAYBE "ESCORT SERVICE". BETTER YET GET YOURSELF TREATED. THIS MAKES ME SICK TO MY STOMACH.

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Bank of America scam artists

Countrywide home loans is requiring and has taken out a $2, 000 flood insurance policy (Which they are deducting from our escrow account) on our property on mission beach road in marysville because they say it is within a flood zone and it's required by fema. The fema map we find online through fema shows our property in flood zone x which is not in a flood zone. We have called countrywide and they say it's out of their hands, that their "new" map says fema has us in a flood zone. The only way to change it is to get a loma (Letter of map amendment) from fema. We think countrywide is scamming us and maybe others.

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Bank of America deceptive payment posting practice

my bill was due on Aug 28th. It was paid on Aug 20th.
The next month my bill was due on Sept 28th according to the automated greeting on the 800#. I paid my bill on Sept 8th. How is this wrong? According to bank I did wrong, I was late becuase I paid too early. They refuse to post my 9/8 payment to the bill due 9/28 because they want me to wait til after the 9th of the month to pay. How can they refuse an "on time payment" ? They charged me late fee, plus took away my promotional rate and with the interest assessed (an extra $200) I got hit with overlimit fee. Why is it that I can only pay my bill over the course of a half month rather than a full month. Its not legal for them to refuse payment on the first 12 days of the billing cycle. If I have until 5 or 6pm on the 28th to pay my bill, I understand that there may be a few day window before i can pay my next bill but they are telling me it is wrong to make a payment on the 29th, 30th, 31st, 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th . If I make a payent on any of those dates it will back credit it for the bill that was due the month prior even though my payment was for triple the min amt due. the next month they wanted a $590 pmt instead of $129...i called and clerk said they would allow me to make a reg pmt of $129 since I wasnt late with last pmt. I did just that then they hit me with anothe rlate fee and overlimit fee because i did as she said and paid a different amount then the amount of the bill. This is still going on.

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Bank of America money taking out my checking account

I have evidence that monies have been taking out of my checking account at the Bank of America. I have talked to several investigators about my hand writing and the spelling of my name that is spelled incorrected on the counter bebit and cash withdrawal slips. I can not get any help. I have started the process for a civil action case.

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Wendy Starks
Cooper City, US
Dec 13, 2010 3:39 am EST

My husbands x wife was a manager at BOA in Weston up until last week. "I think she is not there any longer" She was just arrested on a felony theft charge. I contacted the bank earlier this year because my BOA debit card was used by her when she went to NY on vacation.. I made a police report and several complaints with the bank. I even went into her Branch and spoke to her manager Toni and she blew me off. They do not care and are very corrupt. I would be more than happy to help anyone who is in need of a witness for their negligence.

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Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

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While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

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Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Contact Bank of America customer service

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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