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Bank Mobile Vibe
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1.0 104 Reviews

Bank Mobile Vibe Complaints Summary

0 Resolved
104 Unresolved
Our verdict: Engaging with Bank Mobile Vibe at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Bank Mobile Vibe reviews & complaints 104

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J
9:24 pm EST

Bank Mobile Vibe increase in deposit limit

I have asked for an increase in the amount I can deposit into my own account and was denied an increase! I attempted to contact on several occasions and was not given a reasonable explanation. Any other bank account I have ever had I could go through the drive through and make a deposit no questions asked but a limit on deposits is unreasonable!

I have never heard of a bank doing this before so I will be withdrawing my money and closing my account after being a good customer for over 8 years.

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M
10:56 pm EST

Bank Mobile Vibe bankmobile vibe

There clowns are seriously trying to play with peoples money! I disputed a charge and they decided they would give me the money back "while they investigated" and later felt the need to email me 1 second before they before they proceeded to take the money back claiming "I lose the dispute". So you mean to tell me I get no notification and you all are just going to make my account negative and take any direct deposit I have coming? Yes, you knew we were going to do this, ahem excuse me? Customer care was rude, attempted to act like my phone was all of a sudden dropping the call and also putting me on hold and coming back like a parrot from whoever else was in the room. Even a one day notice would have been respected, but 1 second is not enough time to notify me you are taking the money you gave me back after 3 months and a week before christmas! I am so done! Bankmobile is not a bank because they do not care for their customers nor do they respect them,

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I
3:32 pm EDT

Bank Mobile Vibe fees and such

Scammers and liars that have been scripted to prey on people who use the bank. Reading reviews online and hearing from people in general can be a 50/50 chance of truth or false conclusions. So I tried them myself as a plumber and returning student just to get another trade under my belt. Well the feedback has more truth than lies I'll tell ya! I'll be looking for a better account that helps students and tradesmen without all the hidden crap and nut jobs lying.

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G
8:03 pm EDT

Bank Mobile Vibe not a real company

DO NOT TRUST THIS INSTITUTION BANKMOBILEVIBE! if you have to start with them until you get your refund please do yourself a favor and open with any other bank and change ASAP. Their customer service is not just for them its a hired call center. This is your money do not trust a bank that doesnt have employees! and charges for everything. Im disgusted and feel strong ARMED !the only reason it gets one star is because my refund from school was deposited immediately.
...my first bank card never came. I could not get a hold of anyone IN CUSTOMER SERVICE so I had to report it stolen and had to pay a 10 dollar fee. when I did get a hold of somebody they had no idea anything about the company the actual bank...because they are just a hired call center answering calls for many companies? WHAT!
they transferred me to someone who actually knew a little more but they were totally rude and completely said this is not the banks responsibility it was no fault of the bank repeatedly they said this like a machine. Leaving me to believe they also were just a hired call center.

When I ordered complimentary cxhecks and they never showed up over 3 weeks later they wanted to deny responibility there too. Do Not trust them !

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S
6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Mobile Vibe motel 6

My boyfriend and I went here around 5:00 a.m. to get a room after traveling for awhile. The man/clerk at the desk was extremely rude when asking for my boyfriend's ID & needed a debit or credit card saying he just needed to see it for verification purposes. Once he told my boyfriend the charge and that we would have to check out by 1p my boyfriend said hold on let me ask my girlfriend if that's what she wants & the card is hers anyway so she will have to be the one to make the transaction need be. The clerk had laid his ID and my card on the counter. I was right outside looking for a tire pump in our trunk waiting to hear what the cost and stay time would be. I didn't think it was a good deal & waste of money so I proceeded inside to let the clerk know & grab my boyfriend's ID and my debit card. The clerk tries to hand me a key stating a room number. I said no sir we don't want a room here. He tells me that there is no refund. I tell him that we never gave permission for the card to be used. He said we did & I said we certainly did not and if we didn't enter a pin so he must have scanned it as credit. Told him that he better refund my money or I was calling the police. He said fine and then said that it would cost $5.00 to do so. I said how are you charging me anything since I didn't give permission for my card to be used this is bs cut out the crap and refund my money now. He then yelled saying that I would receive it in 7 to 10 business days. I told him not to raise his voice to me & that I wasn't waiting any amount of time because he used my bank card without permission and that it was a crime & I was going to press charges. I then went to walk out he opened the door and then slammed it on me while I was walking out locking the door behind him. Bottom line this man didn't have authorization to use my card and I want my money back as soon as possible.

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D
6:14 pm EDT

Bank Mobile Vibe bankmobile fees

I am considering banks after i noticed bank mobile has been taking 2.99 out my account for a few months. This is an issue because i need these funds to pay for school and you guys are taking money out every month making it almost impossible. I choose this banking because i was informed they charge no fee every month. Now i get an email saying i was charged $2.99 because i am not making $300.00 monthly deposits. Well of course i am not having $300 monthly put into my account because this is a refund card meaning money only gets deposited when i am in school and am receiving a refund. This is very disappointed you guys are a bank known for student refunds but you still find a way to charge students every month for not receiving refunds. Makes absolutely no sense and i will not be recommending this bank to anyone.

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C
5:28 pm EDT

Bank Mobile Vibe bank mobilevibe

AWFUL AWFUL AWFUL I am required to use this app by my college in order to receive my grant money. My account is locked and I need to speak with someone to unlock it. The numbers provided to not take me to a real person, and there is not an option for what I need. So until I get a number to where I can talk to a real person instead of an automated call I do not get my grant money.

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B
9:43 am EDT

Bank Mobile Vibe your monthly withdrawing of 2 dollars has now made my account negative

You have pulled 2 dollars out of my account for no reason which has now put me in the negative on my account. If this is gonna become a problem I'll just close the account this is absolutely absurd that a bank would withdraw money from your account to make it negative just so you have to put more money in to keep it positive and keep paying them. This bank is starting to look like a scam.

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K
4:49 pm EDT

Bank Mobile Vibe banking

Customers bank is Ridiculous mobile alerts does not work the emails do not get sent all time they do not release the fines the same day they say they never received the funds and then I call the school and the school released it like multiple days ago more than like 3 days ago and bank mobile still doesn't have it Then when you call one person says they can't see it the other person says this pending 1 person says this many days the next person says this many days it's just ridiculous

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L
6:34 am EST

Bank Mobile Vibe bank

I've been in contact with bank mobile for over 2 weeks now for funds that were never received. I've been in contact with my school everyday and even receive proof funds were sent 2 weeks ago. Never doing business with this company again. Neither will my school. They hold your funds for weeks for no apparent reason then place ALL the blame on the school.

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E
3:25 pm EST

Bank Mobile Vibe debit card

Had fraudulent transaction Xmass for 650 dollars from a phone payment giving my information. I contested right away. I got email 10 days later. No refund will be made and my account will be close. Wow. What kind of fraud protection do I have. Will be contacting my lawyer. This campany is a sham. BBB have bunch of complains. Never use them for your school funds. Now I'm out 650 and no one to contact. All customer service are in Asia and have no answer and phone number for corporate

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Update by Estella Frenchy
Jan 09, 2019 3:20 pm EST

Someone used my card during Xmass season via phone and paid for a bet bill and gave my info. They charge me 650 dollars from my school funds. I went ahead and contested the charge via online account thinking it's simple. I get email after 10 days saying no refund will be made and they will be closing my account. Wow what kind of campany is this. I never sign or made that transaction. And now they close account. Help
Anyone I'm out $650 for school

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C
2:16 pm EST

Bank Mobile Vibe bank not releasing deposit

I rented a rental car from Hertz from Dec 31, 2018 and placed a $200 hold/deposit on the card. The car was returned on Jan 2, 2019. As of Jan 4, the funds have not been returned. Hertz released the funds on January 2, 2019 but Bankmobile said that they would not release the funds until Jan 7, 2019. The first time that I called Bankmobile, they verified my information, asked me what the issue was, and then returned to the phone and acted like they couldn't hear me.

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A
3:58 pm EDT

Bank Mobile Vibe unethical behavior

Very unhappy about the care I have received through 3 people on bank mobile on September 13. I have already been waiting 7 days to receive my financial aid that got sent out on September 5th. I call them to make sure that I was receiving straight to my bank and they say they "just received" my financial aid. WHEN IT GOT SENT OUT SEPTEMBER 5TH. VERY UNHAPPY.

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F
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Mobile Vibe customer service

I have attempted to change my account preference to their debit card and it has been a nightmare. You can't understand what they say, they are rude and can't think outside the box. America should be able to talk to people with a fluency in English. This is a disgrace and wastes a lot of time. Somebody must set up other avenues instead of this. They refuse to pass you on to somebody knowledgeable. This is pathetic!

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L
5:02 pm EDT

Bank Mobile Vibe everything

If I could give no stars I would. My whole experience with this company for the past month has been tremendously ridiculous. Customer service is hard to understand and they are no help at all. Same women answered my calls and did not give me any guidance at all. I have a unique situation regarding my name and its legal status and I go by a different name other than my legal one so that caused issues but that is besides the point. Like mentioned earlier, this woman gave me no guidance when I explained to her my situation and only gave me robotic answers over and over again. I am still on ID hold with these people and my start date of college is this week! Mind you, I started with them a month ago and no progress with my account therefore leading to the withhold of my loan money, which is well, important to my schooling and its payment. Just don't use this company if at all possible. Save yourself the hassle!

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R
9:17 am EDT

Bank Mobile Vibe unethical behavior

They were once known as HigherOne. They either got bought out or rebranded as Bankmobile.

They have gotten worse. A merchant figured out their statute of limitations and used it to trick me out of my money with no recourse. They then snarkily told me on the phone that getting a school refund doesn't mean I am a student. My school got on their case for that.

I had another dispute with a merchant back in May 2018. The merchant agreed to the charge back mid June. Bankmobile claims that the merchant hasn't responded to their inquiry but the merchant gave me documentation showing that was a lie. Their response was to tell me that even though my money is ready to pull, they will be holding the money(less than $120) till the end of July because they feel like it. While this was going on I ran out of money and has been starving for weeks and was told that it was ok to starve while they negligently hold my money.

My school released my money this Monday before 2PM. 2 PM if you don't know is when banks consider it a new day. Bankmobile has yet to release my money. Thanks to 4th July, no banks are gonna be processing anything Wednesday so that means I won't see a penny til Thursday. I needed that money for my mother's birthday, to eat, for Fourth July celebrations, and most importantly to pay my rent. I now have financial penalties due to their sadistic [censored]. I even had a health check up and them starving me is causing me health issues.

I try to get in contact with the higher ups but conveniently the manager is never in. Just a useless supervisor who is only there to be a broken record.

Bankmobile is literal killing me and doing it with a smile.

Fast Forward, looks like bankmobile is trying to have the truth of my experience silenced.

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H
6:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Mobile Vibe bankmobile vibe mastercard no way to contact

I have a mastercard through unt, I have tried to log in with the only school email I have ever used and it keeps telling me invalid email, I have tried using other personal email accounts and those are invalid as well. The two phone numbers I have I can't get a person on, I can't email them unless I can log in... Go figure. How do I get a live human on the phone to help me gain access/login for my card?

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T
5:06 am EDT

Bank Mobile Vibe processing refunds

This is simply the worst bank I have ever been involved with. Honestly believe that they take secure information and sell it on the black market to the highest bidder. My idiotic school switched from Higher One to this awful company and that's when everything started blowing up in my face. Started to never get my refund on-time, somehow my card information got leaked and there were charges put on my card which I have still yet to get back. Could not be more disgusted. There are literally hundreds of options available to students in this space. Do yourself a favor and find any bank other than BankMobile.

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L
10:41 am EDT

Bank Mobile Vibe customer service

5 years ago (2013)I tried to set up my H&R block card to transfer to this account. I made a mistake in entering the number and they placed my account on a security watch. OK, it was my fault I understand. Now 5 years later (2018) that security watch is still on my account! I emailed them requesting that they take it off so I can utilize the new savings account they offer. I was able to open the savings but I am not able to transfer from my checking. Seriously ? I cannot transfer within my own account?! There has not been ANY fraudulent activity on my account I have maintained a positive balance and my payroll is direct deposited!

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S
7:54 am EDT

Bank Mobile Vibe deposit

My 2017 tax refund was sent to this bank in error. I have been calling since Feb 22nd when it was deposited and still no results. The account it was deposited to does not belong to me and was entered on my tax return in error. I've verified all the deposit info and they just refuse to return the funds to the IRS! The IRS initiated a trace on March 2nd and still to this day not received any funds or correspondence from Bank Mobile. This online banking sucks and they're probably holding my money to gain interest.

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