SUBMIT A COMPLAINT

Bank Alfalah Limited / credit card

Hello,
How are you, hopefully you will be fine.

Its Jai Kumar holding CNIC [protected], Credit Card # [protected], request in your great honor that i am entitled to Alfalah Bank credit card facility limit 40, 000/- without knowing the billing date.

Everyday I am receiving promotion message of Al-Falah Bank by 8287 service on my registered Mobile number whereas First time I used my credit card on last month dated 13th October 2017 of nominal amount and same bill was generated on 17th October and dispatched to my Office address which i left some 2 month ago and sent courier bill was returned by Bank official by mentioning reason that applicant left the branch.

My Home address and mobile number( whom i received message frequently) were already in bank record but i did not receive the bill and bank also return the sent bill so ultimately i could not pay the out stands amount in grace period and as per yesterday talk with consumer dept they informed that bank impose a late payment charges around Rs.1400/- on your last bill which was approx Rs.1300/- means late payment charged re more than my purchasing.

I already registered a complain in your helpline center for waiving/reversing the late payment charges due to genuine reason of client and communication gap.

Submitted for favorable consideration.

Please don't hesitate to contact in case of any need.

Mr. JAI KUMAR
[protected]

Fl
Nov 15, 2017

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