Banggood
reviews and complaints

i ordered a product and i paid the full amount of the product cost and then i received an email telling me that my order is out of stock so i need to refund my money back
order number : [protected]
i tried to contact your company through email and website and your phone number but no one is responding .
i hope some one can contact me as soon as possible
thank you.

Ordered Mi Box S. Got an empty box through China Post. Banggood saying not their responsibility and to contact local post office even though I paid extra for insurance in case something like this happened. Local post office doesn't give a damn. Totally mistake of banggood as they charged extra for insurance and didn't see settle claim. Best to buy using PayPal because they would have refunded in a day after seeing my unboxing video.

Dear sir
Regarding these products
https://www.banggood.com/4-124-204-32mm-HSS-Step-Drill-High-Speed-Steel-Pagoda-Drill-Bit-Hole-Cutter-p-1360610.html?rmmds=myorder&ID=516277&cur_warehouse=CN

I've bought just like the advert that I should get three pieces but when the goods arrived I was surprised that I had just got one piece out of 3 pieces
Freight charges have been paid on the site www.nanggood.com
However, upon delivery, the shipping company demanded my payment of $ 13 shipping fee, noting that in my country there are no customs, on personal belongings, no customs duties.

please attached files

Note: Order Number: [protected]

Thank you very much

my email: [protected]@hotmail.com

I placed an order on 29 january. I received and email on 31 january that my product has been shipped. Also according to the website it was shipped on 31 january. That later changed to 12 february, and they can't tell me why. Why was it shipped before chinese new year, and then again after chinese new year, they can't tell me. When I contacted customer service, they were not helpful at all. They did not want to assist or look into the problem. They just kept on saying it was shipped on 2/12. They do not even have the decency to make a sentence. The item is still not shipped according to the courier company they are using in the country that the product is coming from. They were just notified about the collection of the product a few minutes ago. They do not want to refund me for the purchase, because they say it has been shipped, when it was clearly not shipped yet. This is 15 days after the order was placed and paid for. I will not recommend anyone to use banggood (bangbad) should be the name for them.

I ordered a sport camera but a wrong model from mistake (sj8 plus instead of sj8 pro). I reach to support within 15 min since I placed the order and they said that can't cancel the order. If you read their website and blog they say that an order can be canceled as long wasn't shipped.
In my opinion they didn't wanted to cancel my order so the fact that say that an order can be canceled (they even have a dedicated section when you contact them) is false advertising.
Order id: [protected]
It would be very nice to have that order canceled in order to order the wanted model.

My order number is [protected]. I have ordered it on 2nd Feb, 2019 and paid through net banking. But still it's showing that my payment is pending while the amount is deducted from my account. There is no tracking id, hence they are asking for payment again otherwise they will cancel the order. I have mailed them several times but didn't receive any clarification from there end.

Order Number [protected]
Made a payment on 12 December yet have not received my product it is going to be 2 months. there is also no shipment tracking information available, have followed up 20 times and now can not get hold of customer service either. This company is cheating and making a fool of its customers, customer care takes no action just keeps saying dont worry it will reach you. When the delivey time is 8 - 16 days how can it take 60 days
I Want my shipment ASAP

Hi,
I ordered nighteye led headlamp from banggood.com on 21st of december. I haven't myet received my order for which i've paid rs. 1471/- at the time of order. I don't know when they are gonna deliver my order. It's been a month since I am waiting for my order to be delivered. When I contact them they say tracking number is not available for standart shipping orders. How can anyone say that no tracking number available. I want them to track my order and tell me when I will get delivered. I am going to lodge a complain against banggood towards consumer's court.

I purchase Mecool M8S pro TV box
2gm ram I spend money is 2490/- on 21/12/2018 yesterday evening delivery by ecom xpress Tracking number
ALJCC8355001302YQ.
I didn't get my order product I got another product inside of box Christmas settings gift bowl I am very shocking everyday I am tracking bangood App when I got when I got very excitement but I got wrong product I am very worried please give me my order product otherwise give me my refund money

Order number [protected], I received the product which is of wrong size and wrong specifications. your website doesn't clearly show the procedure to refund or change the product. kindly help.
Why there is no specific defined procedure to send refund or exchange request in your website.
It seems you don't want to listen your customers after selling the product. I have sent more than ten mails to you, I haven't received even a single reply from your company nor you have acknowledged my exchange or refund request, what is the reason ?
Reply me ASAP.

Regards
Bhupinder
Advocate - Delhi High Court

I ordered 2 blouses for Christmas gifts for myself and my daughter . ordered sizes 3X and 4X, paid $76.00 including shipping and handling . I received my order almost 30 days later . Immediately tried them on and noticed they had sent sizes 4X and 5X . The bloused were so small and very cheaply made, could barely fit the shirt over my head . I contacted Banggood immediately and told them they had sent the wrong sizes and that I was unhappy with the items and would send back blouses for refund . Customer service wanted me to pay for shipping and handling back to china $25.00 .They wanted to offer me credits in exchange for refund and attempted to haggle over this issue and finally offered me $27.00 refund and allowed me to keep the blouses . They refuse to admit that they sent the wrong sizes saying that 3X is equal to a 4X and 4X is equal to 5X, in china size to American size . I have never dealt with a company that is so set on being right and the customer being wrong . Will never deal with this company again.

I have contacted chatted over twenty times told numerous reasons differing answers always told not to worry. My order is [protected] sub order? [protected] i've waited and tried to find out why my item isn't shipped please fix this I paid extrapostage and keep getting told it will be shipped in 24 hrs. Doesn't happen.. I've emailed nothing happens. I don't want a refund I want my item. Somewhere along the line regards paypal or yourselves i'm caught in the middle. I'm the customer the item has been. Paid for.. Enough of all this. Shopping on the this site is too difficult.

Item was left on my door step 25/11/18
I've contact bangood numerous times and all I get is contact mail company because it's marked as delivered, if left on door step is even classed as being delivered. So received an email back from yodel(mail company) stating that they are happy to refund but the company (bangood) have to initiate the refund with them.
Bangood refuse to help me so I'm stuck now I waited 3 weeks for parcel to get delivered only to be left outside and then stolen

I purchased an item with order no.: [protected] and it has been canceled without refunding it and no timeline given for the refund. This is the worst service after they canceled the order, y there is no refund yet and also if ordered item is not available, why the order is accepted. I would expect it to get rectified soon

I want refund as soon as possible.

This is to inform you that I have purchased a"solar Charger Controller 12v/24v-20 A"from your online Banggood website&when I got my delivery I got shocked that I had shopped first time from your online website and instead of solar charger controller they have send me tools like screw driver and I am cheated by the seller by this type of response & also I am unhappy by this behaviour and my money is also wasted.
Therefore, I request you to check my order & resend it to me once again to make me contented, so that I shall be your customer for a long time.

I ordered a product for a deal they had and I paid for it.Next morning I receive mail that they can't deliver to my country.After that they asked me for 70usd more for customs and shipping.They tried extorting money for the product.Now they are not shipping my product I paid for.They lied about the pricing and asked me money for shipping which was free.
I've all the trail mails where they liked
1st they said we don't have any services to deliver to India.
2nd they asked me 70usd for the product which I have already paid for
They asked me 70usd to pay to the customs.
3rd they tried to lure me with they bangood points.
I just want my product.I got a deal and I want it.They lied to me and tried to cover their mistakes and asked for extra money for the new price they set for the product.I want my product to be shipped asap

I ordered a smartwatch on 20/10/2018 and the app quickly accepted the payment via a debit card. As soon as the payment got through the app showed that my order was a backorder i.e the product went out of stock and it would take a month to get the product. I cancelled my order and applied for a refund, it's been 5 days since I apply for refund but still there's no sign of my money. It's real cheapskate how you cheat your customers and waste their valuable time and money. Shame on you banggood.

Why like that?

I buy some thing from your website this is my mistake? You want cheat with your customer? Check below mail what I received from you. I need my full amount refund or I need my product with proper working.

Dear muhammad ajmair，

Thank you for your email of order# [protected] and sorry for your inconvenience of product id: 1275943.

Could you please take a video to show the problem?

Then we can have a check.

Looking forward to hearing from you.

Best regards,

Phenix

So i ordered this item and wrong product received. Email them and after waiting they agreed to resend me THE CORRECT PRODUCT and so i waited another 10 days. Received ANOTHER WRONG PRODUCT on 28th Sept 2018 which means banggood actual send me the wrong product twice. Emailed and demand a refund so on 3 October, banggood agreed to refund. After waiting 48 hours, i emailed again and ask if there is any proof of refund. My case they agreed to refund to my paypal account. So they actually informed me that my paypal account is invalid. My paypal account is actually verified and working well with the money request and receiving. After replying them, they decide to change the reason and apologise that delay was due to negligence of staff please wait another 48-72 hours. So this reason of negligence and waiting 48-72 hours goes on and on until today which is the 11 October 2018, nothing is being processed and no refund received. Buying from banggood is buying at your risk. I felt im one of the unluckily who was also scammed and cheated by banggood. I will find a way to file a report on banggood.com website and also will spread my bad experience with banggood and their service. Please consider buying from banggood. Aliexpress service is better and reliable. Purchasing from aliexpress or even taobao.com is more safer and worth it from Banggood.

Good day,
I bought this item mentioned above. It is nice and exactly what I was looking for.
BUT - on the 2nd day of usage, the zipper broke, and the clip of the shoulder strap also broke.
I would like to point out that I used it carefully and did not abuse it or put too much pressure on ANY of the damaged items.
Any suggestions?
I would appreciate your help and devotion.
best regards,
Batia Morag.