- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
poor managment
I made an appointment for cat neuter and set it up as tentative without telling me. I got no call the day before his surgery so called the local number from 7-8 AM that day. The pet hospital told me I had to call the 800 phone number that was on my receipt (that was 3 months ago) and that pressing 7 when calling Petsmart doesn't work until the store opened (I guess the answering machine should tell the caller that), They hadn't called as the appointment was tentative and they said they would get him in as long as I was there. The manager was unapologenic and acted like I was stupid. My local vets will get my business from now on. Amateur business and not customer service oriented.
The complaint has been investigated and resolved to the customer’s satisfaction.
incorrect diagnosis
On 6 Dec 2011 I sent the following letter to Banfield's corporate office. To date, I have not received a response.
Below is my letter:
I am writing to express my extreme dissatisfaction with the treatment received at your Parker, Colorado location.
My cats Neko-San and Charlie have been enrolled in your Optimum Wellness Plan since March 2010. On 21 November 2011 at approximately 7:10 AM I delivered them to the Banfield location in Parker, Colorado for a health checkup and annual dental cleaning. I signed the usual treatment consent forms, and a separate form regarding their dental cleanings. I authorized extractions up to $ 50 per cat. I inquired as to the cost of an extraction and was advised by the receptionist that it would be between $ 10 and $ 20 per tooth.
At approximately 1 PM I received a phone call from Dr. Laraio. He told me that Neko would require 11 extractions, and that the cost would be in the $ 1, 000 range, plus about $ 300 – 400 for medications. I did not authorize the procedure for several reasons. Neko is 13 years old, and I feared that losing 11 teeth would not only cause him severe pain, but would also adversely affect his quality of life. Less than two hours later, I received a second phone call from Dr. Laraio advising me that Charlie needed between 3 and 5 extractions. Again, I did not authorize the procedure. As a retired senior on a limited income, I can ill afford to spend close to $ 2000 on pet care, in addition to monthly wellness plan premiums of $ 62.90.
I picked the cats up from Banfield shortly after 4:30 pm. Both appeared a little drowsy. The necessity of the extractions was again emphasized by Dr. Laraio and a vet tech. I was not informed of any other potential health problems.
I telephoned my previous veterinarian who retired several years ago and discussed the the cats’ dental health with him. He referred me to his family’s veterinarian whom I consulted on 26 November 2011. I had downloaded the lab test results and treatment history of both cats from the Banfield website. After examining the cats and the lab results, he told me that he saw no reason or need for the extreme procedures recommended by Dr. Laraio.
I no longer have any confidence in the Banfield staff and will not return there for my cats’ care. I request that the cats’ Wellness Plans be terminated effective at the end of November 2011. I will share my experience with my friends and advise them to consider alternatives to Banfield.
The complaint has been investigated and resolved to the customer’s satisfaction.
April Herrera- thank you for providing this feedback, we want to address your concerns and have someone reach out to you however we cannot identify your account with the name April Herrera. We have identified an account under the name of Autumn Herrera, if this is correct please let us know and we will contact you shortly. If you are uncomfortable confirming this here then please call or email our Client Advocate team at [protected] or ClientAdvocateTeam@banfield.net, thank you.
I have 3 major complaints with this company. I have already complained about one of them. But I want to complain about their Service fees and charges for extractions and teeth cleaning, and for Anal Gland procedures for your pet. about 2 months ago, I went into the office because my Small Maltiz-poodle mixed dog, who is 10 years old was in a great deal of pain of a enlarged anal gland that was stopped up. (not able to express normally) He had this large ball in the back of his behind. I tried to express it and could not get it to drain. So I took my dog Buttons to Banfield. There was a older (Caucasian) lady VET Doctor with long Gray hair. She took a look at my dog and tried to Express the Anal gland but couldn't not express it either. So she said that she could drain the anal gland by surgery, but it would cost me around $1, 200.00. She said if I paid that price she would put me on the Yearly Doggy health plan and she would also do a dental cleaning and extractions for my dogs teeth. She said his teeth were very bad and they needed to clean them and take out the infected teeth. I told her that we didn't want to spend that kind of money and asked her what the price would be without the doggy health plan and just for them to express our poor dogs anal gland so he could be relieved of his pain. She said it was only $800.00. I asked why it would cost this much. She said that she was going to have to do major surgery. And he needed to go to sleep during the surgery, She said the blood test for this kind of thing is around $400.00 alone. Me and my husband were stunned. We took are dog that was in pain and left the office. We made one phone call to Teneker in Aurora co 80011, They did a cut on his anal gland and drained the fluid and they also did our dogs Rabies shots. All this for around $200.00, This procedures came with antibiotics and pain pills. That was a lot cheaper then $800.00-$1200.00, No blood test needed. We also saw that his teeth were bad and he had around 7 of them that needed pulled. A month later when we had the funds, We took our dog down to Broadview on Evans in Denver Colorado, and they only charged us for $166.00 to pull 7 teeth and clean them (His teeth were easy and they charged us $2.00 per a tooth average to extract). (This procedure came with antibiotics and pain pills) I just can't believe the prices $$$$$$$ at Banfield. Beware who ever goes there. Their prices are very unfair. Even on their so call healthy plan. They don't really care about your pet. They are ROBBERS, especially with animals that are involved. Also Broadview on Evens in Denver, did the blood test for only $33.00, compare that to Banfield $400.00. (my experience from March -April 20012) I have all the records to show the prices from banfield and other other vets and there is a major difference in PRICES. Banfield being a company with Major issues. I would like to Put Banfield on the NEWS and expose them for who they really are.
We apologize if you are unhappy with your Wellness Plan; to clarify our Wellness Plans are preventive services packaged together at a discounted price with the convenience of a 12-month financing option. When a client wants to cancel their plan throughout the year of the package we simply ask they either pay for the services already used at full retail cost or the remaining payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they haven't already used. We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at [protected] or email at WellnessPlanRelations@banfield.net, thank you.
Banfield is terrible. Did you end up paying in the end? they are trying to make us pay for a whole year of our wellness plan even though we cancelled it. I'm working on my letter of dispute right now and I'm going to send it in to as many Banfield offices as I can to be sure it gets somewhere. Did they send collections to you? I'm worried about that because my credit is perfect.
These people are CROOKS!
I have had several pets and have never had their teeth cleaned by the vet, and they all did just fine, and lived long, healthy lives.
catmom42, thank you for providing this feedback and for bringing this to our attention. We apologize that your visit to one of our hospitals has left you feeling this way. Based on your review we are unable to identify your case and urge you to contact our Client Advocate Team so we can gather more information and better help. Please call [protected] or email at internet.inquiries@banfield.net, thank you.
neglecting my 4 year olds blood work
Sofie was one and a half years old when we began taking her to Banfield Pet Hospital in Bel Air Maryland. We purchased a preventative healthcare plan for Sofie that included two complete blood work panels and one urinalysis per year among other things such as fecal exams and vaccinations. Banfield provides these plans in order to catch any illnesses the dog may come down with in the early stages of development.
Sofie’s first comprehensive appointment was on 4/20/2009 and she was seen by Dr. Jill McLaughlin. At this appointment Sofie was given a blood test as part of the plan. Upon picking Sofie up from her appointment, Sofie was brought out to me by Dr. McLaughlin and I was told that she everything was fine with her. I expected this news because Sofie seemed to be a relatively healthy dog and was only going there for a check up, not because she was sick. Sofie was taken back to the vet for a dental cleaning 7/7/2009 and was seen again by Dr. McLaughlin. At this appointment Sofie had another blood work panel run as well as a urinalysis. When I picked Sofie up from her appointment, I was told again that everything was ok with her.in May, Sofie was taken to the vets to get the Lyme vaccine and no blood work was performed at that time.in October, Sofie was taken to the vets for a routine comprehensive exam and did not have any blood work or urinalysis performed during that visit because all of the tests from the plan had been used between April and July.
Sofie’s next round of blood work and urinalysis occurred on 4/28/10 and she was seen by Dr. McLaughlin. When I picked Sofie up from her appointment I was told as always that she looked great and everything was fine. Sofie had her second round of blood work that year 11/1/10 and she was seen by Dr. Jessica McGallidner. When Sofie was given back to me I was told everything was ok, however, when I got home and looked at the summary report that is typically given to me when I leave the appointments, there was a comment about Sofie’s “kidney enyzems” and that Sofie was slightly dehydrated that day. I assumed this could be possible since she never was a big drinker and since no one ever commented about her blood work before, I figured I didn’t have anything to worry about.
Sofie’s next round of blood work was on 4/30/11 when she was taken in for a dental cleaning. This time Sofie was seen by Dr. Sheri Sprague. I received a phone call from Dr. Sprague stating that Sofie’s BUN’s (blood urea nitrogen, kidney enzyme) was quite high which alarmed her. Thinking that Sofie may be dehydrated and that could be causing the elevated results, Dr. Sprague administered fluids to Sofie and repeated the blood test. Her BUN’s had come down a bit after the fluids but they were still out of range high. Since by this time Sofie was only 3 years old, this caused Dr. Sprague to investigate further. When I went in to pick Sofie up, Dr. Sprague sat me down and stated that after looking through Sofie’s blood work history, she has had elevated BUN’s for 2 years, while her CREA’s (creatinine, another kidney enzyme) had steadily been increasing and though they were in range, they were at the upper end. Dr. Sprague wanted to put Sofie on a low protein diet immediately and have her blood tested again to see if that brought down the values.
Sofie was restricted to this prescription Hill’s K/D low protein diet immediately.in the meantime I requested that I receive copies of all of Sofie’s medical history from Banfield because whenever you pick up a pet from this hospital, they send you home with a summary of things performed that day but they do not give you the specific lab work results. When I got home and analyzed the blood work and urinalysis’ I was horrified at what I saw. Sofie’s BUN’s had been out of range high since 4/20/2009, never falling within the normal range limits and her CREA were steadily increasing with each test. Her urinalysis had also shown abnormalities and should have raised red flags that something may be wrong but again, nothing was ever said to me when I picked her up from these appointments nor was anything written on the summary papers that I went home with. I called Dr. McLaughlin because she was the one who saw Sofie the most whenever she had her blood tests and urinalysis’ performed and asked her why this was ignored. I was very upset because I know what elevated BUN’s and CREA’s mean; it means an issue with the kidneys, and kidney damage can not be reversed. Dr. McLaughlin’s response to me was that I shouldn’t look at a dogs blood work the same way as I would look at a humans blood work and she did not seem at all concerned, meanwhile I had Dr. Sprague telling me that I should be very concerned for Sofie!
After Sofie had been on the special low protein diet, we had her blood retested by Dr. Sprauge on 7/28/2011. Her BUN and CREA were now both out of range high and I followed Dr. Sprague’s advice and took Sofie to see an internal medicine vet. I took Sofie to see Dr. Meredith Miller at the VCA in Newark Delaware. Dr. Miller had gone through all of Sofie’s medical history form Banfield and diagnosed her as having chronic kidney disease. Dr. Miller also ran her own blood work, urinalysis, urine protein/creatinine ratio test and a urine culture. Sofie’s blood work still showed elevated BUN and CREA values, her urinalysis was negative for bacteria, and her urine protein/creatinine ratio value was an 8 (normal is 0.5, cause for concern is 1). Because of the enormous amount of protein going through Sofie’s kidneys, Sofie was prescribed medications and was on them for 10 weeks. Sofie’s blood work after the medication was worse than ever and Dr. Miller suggested that we put her on subcutaneous fluid treatments. Before I could make my appointment with Sofie to learn how to do the fluid treatments at home, Sofie started to act sick on Thursday December 22. I was very alarmed and took her right in to see Dr. Miller. We started the fluid treatment everyday but Sofie did not improve, she only got worse. Sofie was sleeping most of the day beginning Thursday December 22, she stopped eating, and she could not drink. My husband and I tried feeding Sofie and giving her water through an oral syringe to buy us time to allow the fluids to start working and flush out Sofie’s system of the toxins that were building up from her failing kidneys. Sofie vomited everything that we tried to give her. On Monday December 26, Sofie woke up from a nap and started acting very strange. She was flicking her tongue in and out of her mouth violently and rubbing her face in her paws while doing so. When I looked at her tongue, it was turning black and was ulcerated which is why she couldn’t drink the water she so desperately wanted. By this day, Sofie could barely keep her eyes open and when she did wake up, she would slowly walk with a hunched back over to the water bowl and try to drink but because of her tongue she couldn’t drink the water she so desperately wanted. We discovered that a blackening tongue is a sign of uremia which is the build up of waste in the blood caused by the kidneys shutting down very quickly. Sofie had also been losing weight and large amounts of fur due to her not eating. We decided that Sofie did not deserve to suffer another day in pain, misery, and thirst. We had to put our beloved Sofie to sleep that evening. She was only 4 years and one month old.
Below (and attached) is a summary of the neglected blood tests and urinalysis results that were obtained by Dr. McLaughlin over the past 2 years and never mentioned to me when I picked Sofie up from her appointments:
Blood work done on Sofie at the VCA in Newark DE 2/13/2009:
BUN 23mg/dL (normal reference range set at 6-25mg/dL)
CREA 0.8mg/dL (normal reference range set at 0.5-1.6mg/dL)
Blood work history from Banfield:
BUN normal reference range set at 7.0-27.0mg/dL
CREA normal reference range set at 0.5-1.8mg/dL
4/20/09 BUN 43mg/dL, CREA 0.9mg/dL (nothing was said about high BUN)
7/7/09 BUN 56mg/dL, CREA 0.9mg/dL, urinalysis showed protein in the urine with a value of 300 (range 0.0-30.0), urine appearance was abnormal, comments were that the urine was cloudy, urine was positive for white blood cells, urine was positive for epithelial cells with the comments of debris in urine, urine bacteria was positive with the comments of few cocci. (nothing was said about high BUN or abnormal urinalysis results)
4/28/10 BUN 79mg/dL, CREA 1.3mg/dL, urinalysis showed protein in the urine with a value of 100 9range 0.0-30.0), pH was 8 9range 5.0-7.5), urine positive for white blood cells, urine positive for crystals. (nothing was said about high BUN or abnormal urinalysis results, or the increase in CREA from 0.9 to 1.3)
11/1/10 BUN 73mg/dL, CREA 1.3mg/dL (a note was written on summary sheet about Sofie being slightly dehydrated by McGallidner but no cause for concern noted).
4/30/11 BUN 67mg/dL, CREA 1.8mg/dL (finally, Dr. Sprague noticed the trend and history and brought it to my attention).
It wasn’t until 2 years later that we were told that Sofie’s blood work was indicating that she had a possible issue with her kidneys. With Sofie’s BUN’s constantly being out of range high for 2 years, I just can not understand why someone didn’t take notice for 2 years. Whenever a kidney issue is suspected, the first course of action is typically to start the dog on a low protein diet because a diet high in protein can aggravate an already present genetic issue with an animals’ kidneys. I can not help but wonder that I might have had a chance at slowing the progression of Sofie’s kidney disease had someone been paying attention to the fact that her BUN’s were high, and that her CREA, although still within normal limits, were steadily climbing. I might still have Sofie here with me today had I been given the opportunity to change her diet 2 years ago when her blood work was clearly indicating that something was going on with her kidneys even though she herself was not symptomatic until the end stages
Banfield you didnt resolve any concerns...i dont know who gave you that information but its wrong. Letting me out of my plan is not "resolving my concerns". I think letting my dog out of a plan which where here test were ignored for two years isnt resolving nothing.
oh and if your saying that they did more blood work cause they knew she was sick...well seeing that they didn't give the blood work and every time said she was ok. Explain to me how we would know seeing our dogs showed no signs at the time and maybe you have a talking dog but we don't? I don't know how people like yourself have time to troll around these sites and make your insensitive comments but at least if your going to make one make sure it actually makes any kind of sense
You get blood work every 6 months...its part of the plan. You have to do the check-ups to stay in the requirements of the plan buddy. Oh and kids and dogs are different cause your kids can tell if something is wrong you dog cant...so before you come on here and make ### comments think about first.
The complaint has been investigated and resolved to the customer’s satisfaction.
Banfield is a horrible place filled with crooks and ###s. David, you should get a lawyer. Honestly. I'm working on the same thing too, but my precious puppy has not died and I couldn't imagine what you have been through.
The only way to stop this from happening is to speak up about it. Do more than the online post. Let's bring this nasty money-grubbing animal killing "business" DOWN.
I'm so sick of it.
I am very sorry for your loss, Sophie looks like she was a happy, well loved girl--and you did everything right as an owner by performing the bloodwork as recommended. Banfield not only let you down as a consumer, but they failed Sophie by not being proactive about trying to get her levels more normalized.
David Gentry, we believe that the hospital team has followed up with you to resolve your concerns. If you have additional feedback, please contact our Client Advocate Team again at [protected] or internet.inquiries@banfield.net. Thank you.
wellness plan is a scam, poor customer service and lies
The "Wellness Plan" at Banfield is nothing more than a scam, a way for them to make more money. I previously used a Banfield Pet Hospital for a cat I had years ago so when we got our puppy "Sam" a few months ago I thought it would be a good place to take her. We were presented with the "Wellness Plan" brochure at Sam's initial visit on October 8th, 2011 and...
Read full review of Banfield Pet Hospital and 1 commentabusive vet
I brought my five month old, 6 lb Maltese to the Banfield Hospital in Petsmart for the first time on Nov. 30th, 2011. My puppy had an ear infection previously so she is wiggly when you try to look at her ears. The "nurse” held her forcibly but did not hurt her to do so. But when the vet came in, alone, (Leonard A Candela DVM) he said" I heard this was a tough one” and grabbed her by her scruff and with his other hand he struggled with her to hold her down on the table, she resisted of course and he got rougher and she started to yelp and pee on the table, all the while he was saying "I will win”. My 8 year old daughter was witnessing this and she started to cry. I grabbed the puppy and said “you are not taking care of my dog!” and got out of there, he followed me out yelling that my PUPPY needs obedience training, and that I better pay the bill. When I told him he was abusive, he told me to get out of the store! I shopped at Petsmart for al my dogs needs but if they allow this I cant ever shop there again.
BANFIELD HOSPITAL Manahawkin, NJ was a huge disappointment to me and my cat. My lovable older cat was there because every few days or so, he would throw up his food. Dr. Candella waited on us. He explained that it maybe either that he was a diabetic or maybe it was a Giardia parasite. I got to thinking, while waiting for him to return to the room, if my cat is a diabetic then, I would be paying for a the Giardia Test and the fecal test for nothing. When he returned, i was given a huge amount as my choice, I then said, I think I would rather go with the Basic blood work first. They then said we will call you in an hour with the results. I waited and waited and waited and two hours later, just at the minute when I walked out of the room, they called. When I tried to call back, I got that wonderful recording that they were closed. When I played my message, they said that his blood work was fine, but I had to make another appointment and pay for another office visit to find out what was wrong with my cat. Now I am out 240.00 and I still don't know what I wrong with my cat. They want to charge me again for another office visit. And Also when I requested that they send me the blood work results, they gave me the same story as last years, when I requested my other cats results for his records. They Said Own We are out of stamps, a nd when We get them, we will send them out. Well it's been a year for lasts years request and three weeks for this years cat records. Shame on you Banfield.
Our pug had heart failure. The vet confirmed that it what he suspected as well, but wouldn't treat him without a expensive xrays that we couldn't afford, even with his 'Banfield' insurance plan. No meds for comfort care--vet said he had to have radiology studies..just like a person would need should they visit the hospital. This is a dog... (and yes, dearly loved part of our family), but .what happened to doing an exam and using your education, experience, etc. to make a diagnosis and treatment plan. We knew he didn't have a lot of time left but wanted him comfortable. When it was time to put him down, we called and were told he needed any exam first. We called another vet, described what was happening and they saw him right away and put him to peace. It felt as though it was all about the money, and when we said something to that effect we were called rude. Needless to say, we switched vets.
You want to know disgrace about this company..
let me share what happened before my eyes with this company and PetSmart.
Parading you deceased loved one through the front of the store carrying it on a stretcher
like they use in the old war movies.. in a large black bag tied off with a twister and wobbling around like jello from the overshaking of the 2 under sized people trying to carry the dog to the owners car only to see the owner have to jump to save the pet from falling to the ground because the 2 workers couldnt handle the weight of the pet andplace it in the back seat of this automobile for the owner.
The owner had to strain to grab it like a heavy bag of flour to place it respectively in his back seat of the car.
My reaction to the hospital tells you more with my complaining to the hospital. Want to hear more...look on..
Do not waste your time using this company. They have no compassion and treat animals like dollar signs. My 14 year old Labrador Retriever was in severe pain. She could not stand up and was urinating and defecating all over herself. She had blood in stool and tumors all over her body. It was time to put her down. I called the Sewell New Jersey office and they refused to see the dog on the day I called. The veterinarian I spoke with would not make accommodations as she said the well care patients come first. Not to mention she would not give me her name. This company had no problem taking my money for over the 4 years or so for two pets. When I needed them the most they refused to see my dog. What happened to the oath a vegetarian takes when they receive their degree. This veterinarian is a disgrace to all fellow veterinarians. Please stay away from Banfield Animal Hospitals.
Like ·
BANFIELD PET HOSPITAL OF HORROR STRIKES AGAIN! This corporation is ALL ABOUT RAPING YOUR WALLET! Read all the complaints...this A$$WIPE corporation kills/maims animals as well!
Vanada- Thank you for providing this feedback. We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We are currently unaware of this situation and would like the opportunity to speak with you directly so we can gather more information about your visit. The number to our Client Advocate Team is [protected].
warning!!
Warning! Don't ever take your pets to Banfield, The Pet Hospital located inside Petsmart. Do Not sign up for their Optimum Wellness Plan
Banfield, you know you will not do anything so why do you keep posting on here for people to contact you? I contacted you multiple times after my dog passed away and you did nothing and my money for the wellness plan was not refunded and I am out a dog. People do not take your animals to Banfield and do not go to Petsmart. How many times Banfiled have you actually when someone called in to you to complain done something for the clients?
Jefkl- We apologize that your visit to one of our hospitals did not meet your expectation. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Banfield appreciates your feedback and would like the opportunity to speak with you directly so we can continue to improving our services. Please call our Client Advocate Team at [protected], thank you.
attitude
After having a problem with our 7 year old cat on a Sunday morning we found that the Banfield pet hospital was open and saw the vet there within 30mins of calling the store. She (Dr. Long) was lovely and treated our cat, put our minds at rest and sent us home happy and we had an appointment for a follow up check a week later. Again we saw Dr Long, she gave our cat another check over and suggested we took out the health plan which we did, our cat was vaccinated given his rabies shots and we came away very satisfied with the overall cost.
Unfortunately, several weeks later our cat had the same problem again, we called straight away as we knew the quicker we got him treated the better, but we were told that there were no appointments available until the next evening by a very stroppy receptionist who was not a bit interested. When we also asked to see the same vet we were also told that she was not there anymore, that she was at another hospital! Eventually we did see another vet but did not have the same happy experience. After over four hours of checking over our cat and doing tests they came to the same conclusion as the previous time and our bill was astronomical! We are upset to say the least!
Why can't we see the same vet each time? It is important that you and your pet trust and feel happy also that a relationship developes between the pet owners and their vet. Please Banfield do something about this and keep US and OUR PETS HAPPY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Banfield Pet Hospital of Horrors should be their name! This corporation kills/maims and rapes wallets! BUYER BEWARE!
Thank you for providing this feedback. We apologize that one of your visits to our hospitals did not meet your expectations. It is our mission to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We appreciate your feedback and I do want to make sure we acknowledge your concerns. To discuss this further please give our Client Advocate Team a call at [protected] so we can gather more information.
OH YES! So true, never seen the same vet twice.
I would be willing to make advance appointments just to see the same vet each time. Just found one I liked and trusted, now she has been moved. Banfield should address this problem.
Evidently the vet is not there anymore Banfield move them about ! So there is no consistency.
Also we never expected to push anyone out of the room, we were willing to wait our turn and did!
The point was needless tests were made that took four hours and the costs racked up. If we had seen the same vet she knew all the circumstances and we could have saved an awful lot of time (so other people could have appointments) not to mention money. Also we took the pet health plan out that is why we did not use another practice!
Complaint ...No! More a suggestion !
Substance... Valid. Think this is something Banfield should do to keep their clients.
Elsewhere...Glad you are happier and hope you see the same vet everytime with out pushing anyone from the room!
Take your business elsewhere, that's what we did. Couldn't be happier.
deceiving possible clients
It appears that Banfield likes lying to callers that they will get back to them within 48 hours with how something was handled and through my investigation of complaints with this not being so most of the time I told them until they got back with me I would continue to post this until they did so and I guess they don't believe me or don't care.
I called your customer advocate # and spoke with a fellow named Dwayne. My report to him is as follows. My wife and I approached your pet desk at the Florence Kentucky Petsmart location on Sept 3, 2011 for information on a surgery for both our cats. The 2 girls working at the desk were only somewhat knowledgable about one thing. Just attempting to shove a wellness program down our throats. They sure didn't have any answers to our questions. I assume this is what you train them to do more than be knowledgable about your services. We set an appointment to come in on the 8th to have our cat's bloodwork done and a LASER declaw. You noticed I Capitalized Laser. The girls at the desk did not know what the vets would do on Wednesday for sure. We arrived at 8:13 am for our 9:00 appointment and called inside to make them aware that we were in the parking lot; due to traffic we arrived early but since they were opening the doors for drop offs we had assumed they might let us sit inside instead of in the car. They said they opened at 9:00; that was another uncaring flag for me. We made our 9:00 appointment at the front desk and were met by one of the original unknowledgable girls we'd spoken with before. Her first respones when she saw our appointment was, "you're here for a declaw and the wellness program." I told her no we are not. We are here to speak with a Vet before we do anything. The cats were weighed and we were placed in a waiting room the size of miniature bathroom, as one had to stand for lack of seating for more than one. At this point another lady came in and took our adoption shot and vaccine information to the back and later returned to ask us if we were joining the wellness program. Must be some bonus for who gets you to sign up for this program. I said no. We want to speak with a Vet before we make any decisions. Well, in comes the Female Vet with the last name of Lambert. She informed us that "the Surgery was actually not Laser but similiar. We use a form of vibrations and waves." I ask why the paperwork specifically states it is laser surgery and that an additional charge of $55.00 per cat is added for the Laser surgery. She stated that is was similiar. The next reply was that the had had a Laser machine, but it had broken down. They'd replaced it with a similar machine, which was not a laser machine. I think, DO WHAT? What an ignorant response. My wife asked, what about the pain of this surgery compared to Laser. Lambert's reply was that with all the declawing surgeries the pain is about the same. I looked at her and told her that was not true.in our opinion based on what we read on Laser surgery in prior investigation she told us a bare face lie just to get our money. I told her I was taking our 2 cats and leaving. I also told the young lady at the desk on the way out you do not even offer Laser surgery here. Dwayne said he would be looking into this at that location and would let me know what they did. I have heard nothing at this point and don't really expect to hear from him, as I have read the public forums complaints on the internet about your company and see that most don't get anywhere with anything. If I had it to do over again I should have signed the paper, let them do the Laser surgery that is not really laser but similiar, and then followed it up with 2 lawsuits, one for each Cat. I am copying this message and saving it to post on every comment board I can find unless I hear from your company on how this has been handled. We have been to numerous Vets and animal hospitals over the past 30 years and have never met with any as unknowledgable regarding office work or a Vet that has lied to us.
unethical, unsanitary
I called prior to my appointment to verify the cost of certain vaccinations I wanted to purchase for my two pugs. Bordetella, rabies, ect. Once I arrived for the appointment, we waited 40 minutes to be seen. Once in the exam room, I reviewed with the veterinary staff the purpose of the appointment; wanting certain vaccinations. They requested I leave the dogs with them for a time period. I agreed, but regretted doing so ever since. My appointment was at 1030 am, I was notified to pick up the pugs at 3pm. Upon my return at 430pm they presented me with a bill for $1, 700, but stated I could join their membership for $40.00 a month to avoid the outrageous onetime fee. I reluctantly took the documents home to consider what I should do. Please know there were several various sales pitches throughout the appointment for intensive procedures such as dental care and blood work for the creation of an allergy enzyme! (All this during a period of time in which I did not have healthcare, another story) About one week later I returned with the pugs for a booster to witness staff wipe urine up off the floor with a paper towel, (without spraying the area down). They did not wash their hands, and then proceeded to ask me if I wanted something to drink. I witnessed two staff members absorb urine off of the floor with a paper towel, without the use of any sterilization. My dogs, among others were walking all over that floor-picking up the bacteria from unpicked up urine. Should you choose to get healthcare services through Banfield be prepared to be a lifelong member, have appointments last the entire day, be the recipient of several sales pitches, and expose yourself and your dogs to an unclean environment.
The complaint has been investigated and resolved to the customer’s satisfaction.
Banfield is by far the worst vet I have ever been to. The wellness plans are a total sham - every visit, I've had to fight to get the vet to perform the most routine tests that are promised in the plan and even then, they find loopholes to charge you... They charge several times the regular rate for meds ect. so you end up paying for that you would have if you'd gone to a reputable vet. All of the doctors at Banfield are inexperienced and incompetent. They are clearly only concerned about getting as much money from you as possible. I worked at a vet for over 5 years and know a little bit about what a good vet should do. I recently took my Great Dane into Banfield in Palm Coast and paid a lot of money for a complete senior wellness exam with a full CBC blood panel screen. The vet barely looked at my dog and did not even notice 5 large lipomas until after I pointed them out to her. She spent LESS THAN 3 minutes examining my dog! She did not ask to review his records nor did she carefully listen to heart and lung function. It was very clear to me the whole exam what just a sham to get money and she did not care at all about my dog's health. She seemed annoyed that I asked questions and did not have informed answers for any of them. They supposedly did a full CBC panel which (miraculously) came back in about 5 min. However, they did not give me the results and when I came back it to pick them up, I noticed there was an abnormally low level platelet count (148) The doctor had not even noticed it until I pointed it out and then made excused saying it was "normal" A reputable vet would have ordered a manual check of this to confirm. A low level platelet count can be very serious. I now have to go to another vet to have this checked. The CBC panel itself was not nearly as inclusive as most panels done at regular vets.. yet they charged me 3x what most vets charge! I told her about my dogs cognitive decline and the doctor said she had never heard of Anipryl which is the most commonly diagnosed prescription med for this... nor did she know about choline or Cholodin; which are the most commonly used supplements for canine cognitive decline! Remarkably uniformed! She did not seem to care at all and did nothing to check him for this... She also said no adults canines can get ear mites which is a lie. She pretended to briefly look into his ears.. (this is not the way to check for mites.. you have to take a swab at look under a microscope) When I worked at the vet, I personally treated at least 30 adults dogs for ear mites. Finally, they charged me twice what they originally quoted for Rimadyl and only gave me 10 days worth with no refills! I had to go back in to get the Rimadyl because the vet forgot to add it during the first visit! When I finally got it... It did not have the full amount and most of the pieces were broken up. Two years ago, when I took my Great Dane into Banfield on the "platinum plan" for a complete yearly exam and screen... they left him in a small cage all day long and when I picked him up after work - 9 hours later, he could barely walk and had feces and urine all over him! They told me they did not do anything for him that day.. no tests.. NOTHING! They had forgotten he was there! The doctor refused t come out and talk to me and they even tried to charge me for that! They also gave him 6 month supply of bad heartworm med that was recalled! They did not want to reimburse me nor did they apologize for their incompetence. If you care at all about your pets, I would avoid this place at all costs! You are going to get much better care going to a real vet.
fee
I got the advatisment by US mail that is saying free consaltation. I took my 10ys Dog for check up also I had something worry about my dog's paw.
They starts recomended for Wellness Plan and give me the all fee will be about $500-. I though that is too much and she said that is why the plan is better. I had to rush to go work she said I can leave my dog. So I said OK I will join the plan. But when I picked up my dog they don't give to me him and I had to pay Totla almost $600 and I have to keep payment $28.95 for 12 month. That is really over price and scam. I did not get any free consaltation I got 10% off Total $279.70- stupit medicines, sprays. I will try to cancel menmber and I don't want pay this bill. Please give me the good answer!
Thank you for your replay but this TELPHONE #DOES NOT WORKING.
Learn how to ###in spell you incompetent idiot
My apologies, the number is [protected].
Please feel welcome to call our Client Advocate Team to discuss what happened, the number is [protected]. We apologize that your visit to one of our hospitals was unsatisfactory. Our goal is always to provide excellent client service, and your feedback is truly valued.
bad veternary care
My daughter took our cat in because she was vomiting and losing weight. They did blood work and said she was fine. She gradually got worse and when I took her to another vet she was diagnosed with cancer. They said it was inoperable and she had to be put down. We feel if they had caught it when they saw her, she could have been saved.
Also she was given 5 vaccinations at once and was sick for a week. She was never the same after that. Then she slowly got sicker and sicker and had to be put down.
My apologies, the number is [protected].
Please feel welcome to call our Client Advocate Team to discuss what happened, the number is [protected]. We are very sorry to hear about the loss of your cat. We know how hard it can be to lose a pet. At Banfield, we consider your pet part of our family, too.
appt mess up
Went in for a comp exam and when I showed up my pet was not scheduled. 2 women came out to help one was in training nad the other woman I had never seen there before was looking at the computer. The ususal girl that is there walked by me and would not help. The 2 women went back to the hospital and something happened that the training girl left and told us that someone would be out to help us and apologized for the inconvenience. the woman left! I have seen a lot of drama in that place and not sure I will be coming back.
The complaint has been investigated and resolved to the customer’s satisfaction.
We apologize that your visit to one of our hospitals was unsatisfactory. Our goal is always to provide excellent client service, and your feedback is truly valued. I do want to make sure we acknowledge your concerns, to discuss this further please give our Client Advocate Team a call at [protected].
downtown fort worth
I highly advise against going to this Banfield location. Dr. Michael James is completely two faced. He acts very nice in the room but I have been sitting in there several times and I heard him in the back yelling at his nurses or throwing what I would call a temper tantrum. My girlfriend took her dog in there one time and said she wouldn't go back because...
Read full review of Banfield Pet Hospitallying, manipulative employees
I had the most bizarre, offensive customer-service experience of my life at my local Banfield. I am almost 60 years old, so that is saying something.
The vet saw one of my pets, prescribed meds, and we went home. The pet died almost immediately, before I had a chance to use the meds. I called and asked if I could return them. They said no, use them for another of your pets, and besides, your pet was under warranty, so just get a new one.
I was disgusted by their cavalier attitude and complained to the corporate office. The corporate office instructed the Banfield office to give me a refund. The manager called me, apologized, and refunded my money in full. I was impressed with her kindness, and I decided I wanted to keep taking my other pets to Banfield.
About a month later, I called inquiring for some prescription refills for other pets. I was told they were back-ordered. Every time I called, the meds were unavailable. I would leave messages, but nobody ever called me back. This went on for several weeks.
About six weeks after I first called about the meds, I received a fat, plain white envelope from the postman by Certified Mail. I couldn't imagine who it was from, there was no return address. When I opened it, I was shocked to find it was my pets' records, with a letter from Banfield, basically telling me to get lost.
I called the corporate office again. I wanted to tell them that I understood that they no longer wanted me as a customer, which was fine, but that they did not have to resort to these childish methods, lying to me, pretending they were going to call me back, then ambushing me with a letter in a plain white envelope — were they afraid I would not sign for it if they put their return address on it? It was like some stupid playground game concocted by 9-year-olds.
I was told that the District Manager had APPROVED the letter and APPROVED the method used to send me the kiss-off letter, and that nobody would be calling me back.
I posted about this on another board and was mocked for it.
Having had time to think about it, I still think their behavior is outrageous and unprofessional. If this is how MANAGEMENT acts, what can you expect from the front-office people?
The complaint has been investigated and resolved to the customer’s satisfaction.
Just Google they're name. This company has over 700 complaints all over the united states. Why are they still in business? My pets are like family and this company is a nightmare.
care of my dog
My dog has hot spots, unfortunately it is a problem some Golden Retrievers have. I had taken my dog to Banfield for years and have been on their wellness program paying for 2 dogs monthly. I went on vacation to Wisconsin and my dog got a hot spot. I called the vets in Algonquin and they are closed until they find a new vet for that location. They refered me to the one in Crystal Lake. I called and they had problems giving me the name of the product they prescribed. (I have it at home on my shelf - I didn't bring it with me because I forgot it) They told me to go get a triple antibiotic ointment and apply it to the area. It got worse! The vet is out sick today and I asked when the vet returns to call me. She said she wasn't sure when the vet would be back in because they are really sick. I am sorry the vet is sick. I am paying 21.95 per month and when I need their assistance they offer me nothing. It is a waste of money to use the Wellness program in our area. The Algonquin store can not keep a vet on staff and the Crystal Lake office doesn't want to help the Algonquin office patients. I thought I would let everyone know what I am going through with this situation. I would have NO DOUBT that this is not an uncommon problem between these 2 stores and the type of service they are offering!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dr. Buck is an awful vet. She rushes through her exams and is very rude to her clients and staff. Do yourself a favor and don't bring your animal to her. I agree Dr. Scoda is far superior to Dr. Buck.
She is terrible
Sam's mom- check out Jefferson rd. vet. hosp! Dr.Scoda blows Dr. Buck out of the water by far. Way better staff all together!
Dr. Buck left from what I heard because of her surgical mistakes. Or maybe was fired, I am unsure but she was gone shortly after his 2 botched surgeries. And yes "Sam's mom" she was compassionate and caring. She did go the "extra mile", she came in on a day off 4 us too. But please remember that she was "chief of staff" that is her JOB! She gets paid to do that! DUH! She actually helped me receive a "grant from Banfield bucks" to help me with the cost of the 2nd surgery. But if you are not a good surgeon no amount of money will fix that. I have worked along side GOOD surgeon's and nurses. They do not leave a tourniquet on too long during surgery! That it day 1 stuff in med classes!
And as for the 877 "client advocate" team comment, That is a JOKE! It must be an automatic response to any complaint against them. It is on every complaint against them! And I did call and spoke w/ someone that assured me that someone from the company would call me back and that it would be not forgotten, he gave me his word! well it has been almost 10 months and no call back from anyone at Banfield at all! His word was as good as Dr.Buck's surgical technique!
And check all the issues Banfields from all over the country have! The staff are harming/ killing animals all over the country! Every town w/ a Banfield office inside a pet-smart or a stand alone office(only 3 stand alone Banfield's) have stories as bad and WORSE than Ceaser's. Thank god my dog is alive!
Ceasers mommy-I find it heartbreaking to see what you & your dog went thru. I had the OPPOSITE experience with Dr. Buck, Our dog Sam had an allergic reaction to either his rabies shot or another shot he had gotten at another vet. To make a long story short Dr. Buck ALWAYS went the extra mile to make sure Sam was well. At one point when she couldn't be there she had the on duty vet call her at home. I know you won't agree with me that since Dr. Buck has left Banfield I feel as though their compassion has gone, well, to coin a phrase 'to the dogs'. I have been looking for her because I for 1 WANT her to care for my dog. As soon as I find her I know of 2 other people who will take their pets to her as well. I hope Ceaser is doing well. "Sam's mom"
CeasersMommy, we certainly take your accusations very seriously and understand your frustration since we see pets as family too. We are currently unaware of this situation and urge you to call our Client Advocate team to discuss. The number is [protected]. We certainly understand that you feel comfortable at a different vet, and we hope your lab is doing well. We look forward to speaking with you.
I am a very upset mommy! I took my boy, a 4 year old lab to the Henrietta, NY Banfield and I he almost died! Your "Chiel of Staff" Dr. Brenda Buck was my dogs vet. And due to a tail injury he needed an amputation. Dr. Buck had him in surgery on Friday 6/29/11 and by Sunday the tail looked horrible. She put a bandage on it to "protect" his tail. 3 days later he had a bandage change and had become so infected he had to have more tail taken off. A day later she hacked at his tail again. 8 days and 3 bandage changes later. (he had been bandaged the whole time. And she did changed them) he had an infected tail again. We took him to another real Vet and she said he needed 1 more surgery to correct his tail. The tip where Dr.Buck had sutured him up was nacrotic. She also said we had a window of about 24 hours before he became septic. We had him surgery that went fine it has been 3 days now with NO issues. The vet that fixed her hack job said that most likely the tip died due to the tournique was on to long during surgery. Some Chief of Staff you employ, what does that say about your staff? I will never step into a Pet Smart or Banfield again! Oh and by the way 8 days after surgery #2 the tip of his tail fell off and left his bone exposed! How can you say that you care about animals when people like that are your chief of staff?
On behalf of Banfield we are sorry to hear that you left one of our hospitals feeling this way. We strive to provide outstanding customer service in addition to great pet care, and we don't like to hear when clients experience anything less. We hope your dog is doing well, and we appreciate your feedback. We want to continue to improve, and hearing your experience will certainly help us do that. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to tell us what happened.
idiots!
I was told to call and make an appointment at this banfield because they do international health certificates when you travel with your pet so I called and asked when I should make an appointment if we are going to be traveling in August. The women on the phone told me I should make my appointment for as soon as possible. So I made an appointment. They called the day before to confirm and I asked if they could find out if the certificate would expire. The women on the phone has no clue and said she would ask the doctor but he was busy. I asked her if she could call me back and let me know... she never did.. By the time I realized she hadn't called me back they were closed. I went there the next morning on my way to work to drop my dog off and asked the women about the certificate expiring.. she said "oh ya.. it expires in 10 days so I would get in the week before you go to Canada... sorry." WHAT THE HECK.. Why couldn't they have told me that when I had called the 3 previous times. Idiots. I was so mad I had to drive all the way back home to drop off my dog and they drive to work. They do not communicate well there.. All the women had to do was ask a coworker and actually call me back. I pay for a monthly plan and every time I go into a banfield I wait forever and they don't give a crap about you. I think I deserve some better customer service. Never going back.
The complaint has been investigated and resolved to the customer’s satisfaction.
We apologize that your visit to one of our hospitals was unsatisfactory, and we do appreciate your feedback. We understand your frustration and apologize for any miscommunication that may have happened. We will pass along your comments internally, but please also feel welcome to call [protected] to address your concern and to help us improve our overall service.
Stinks that you had to waste a trip. Next time, just look up that kind of info online. This took me less than 2 minutes to find online:
http://www.pettravel.com/immigration/Canada.cfm
scam
I recently brought my puppy to banfield and signed up for the puppy program. I was never told any details about the plan other than what was in the brochure. I ended up not keeping the puppy and went back to un enroll and get my $139 sign up fee back. I was told to call corporate. Corporate told me I couldn't have my sign up fee back and on top of it I was going to be charged another $111 for the full retail price of the services because I had missed the cut off by 3 days!
I left a message for a supervisor who never called me back! Nothing was explained to me before I gave them my ATM information and I didn't receive the packet of information explaining these rules until after I had actually signed up and given them my banking information. I don't mind paying for the services that were used but to keep the sign up fee and then charge me full retail after keeping the sign up fee is totally wrong.
I have been a client of Banfield since 1996, the last ten years of which have been at the same Banfield location where the staff has always been great. In early 2009, we adopted a rescue puppy that upon examination was diagnosed with pneumonia and a serious parasitic infection. Thanks to one of the staff from Banfield who loaned us a nebulizer, we were able to nurse her back to health in about 4 weeks, though it was a stressful time.
I became unemployed in Feb. '07, but we have managed to continue the wellness plan for our 2 dogs & 3 cats until June of '09. During October, I received an incredibly nasty phone call informing me that our wellness plans were cancelled and that I owe the company about $800.00. So much for appreciating the customer!
Going to Banfield is like buying a car. They start at a crazy amount to see if you will pay the price to get your pet well... then they go back and forth to talk to the the vet. to bring the price down to what you will pay ! Good luck if you go here, I have read nothing but complaints on this place nothing good and all saying the same thing, Money scam. I suggest unless you are looking to catch up on your car buying skills don't go to Banfield. Seek out a good vet. Not a chain of Commission based non caring individuals.
I have been scammed with this plan. I was a part of this plan for over two years and everything that was advertised to be included was not included. My pet was supposed to get spayed and instead of the spay being included, they wanted me to pay $160 out of pocket. The inconsistency is present at all clinics because they do not care about your pets, just your money. FUrthermore, I was just told today that my pet was allergic to vaccines, which was not conversed to me at the beginning, which is a huge liability as my pet could of died as a result of there lack of communication. I do not recommend this place to anyone and save your time and money from this expense. There are far better animal hospitals out there.
The Banfield in Roseville Mi is a Joke. All they care about is money. The female Dr. "M" is a complete joke. She hates her job and does not care about your animal just the money you are willing to dish out for you pet.
Banfield's so called "Vet techs" are not even liscened vet techs at the Roseville location. Banfield tries so desperately to rope you into their "wellness plans". Employees get paid for every pet they enroll. It really does'nt save you much money. After paying the membership fee and breaking down the monthly payments you maybe save a few dollars. It's not worth the money. Just find a real vet. Everybody at that location is a joke. They have absolutely no compassion for you pet, just your wallet!
Jan,
Please be encouraged to call our Wellness Plan Relations team to discuss your situation. The number is [protected]. Thank you.
The DVM's only work on commission! Report them!
http://www.youtube.com/watch?v=YugT3uDpinA
If you had the spay and neuter plan, then you shouldn't have had to pay. Though they do offer a non spay/neuter plan, so you should double check.
And if you had anything additional like nail trimmings or take home meds, they will charge you for that.
I worked for Banfield briefly as a collections rep at the corporate office in Portland, Oregon. The post by Daniel is perfectly indicative of the Corporate atmosphere as well. The Wellness Plans are made for one reason only, TO MAKE THE COMPANY MONEY! All day long I talked to people who were told by the hospital that the plan could be canceled at any time. I Know for a fact that the corporate office is aware of this misinformation and deliberately does not advise there hospitals to correct this. The actual production cost of the services provided by the wellness plans is often less than $100, but the “Retail Value” of the services can be in excess of $1000.00. I understand that a company obviously needs to make money, but the markup on these services is outrageous on top of the unethical lack of information given to the clients by the hospital staff (generally speaking) about their options for canceling the wellness plan. In addition to this the billing for the company is all “paperless”. You have to give a credit card to be automatically billed every month. If something happens and the payments aren’t automatically processed for several months the wellness plan is canceled to collections. At this point, even if the “Retail Value” of the services used is LESS than the cost of the plan they are going to send you to IC Systems (a collection agency) for the whole year’s cost of the wellness plan plus collection fees, if said fees are allowed in your state. This means that if you took your pet in to the hospital all you had done were 2 shots and some kind of fecal exam, and later on the payments are defaulted on (sometimes the “automatic billing system” randomly just stopped taking payments for, SERIOUSLY, no reason!) you are going to be sent to collections for up to $400.00. Granted, it is ultimately the client’s responsibility to make sure their bills are being paid, but how easy could it be to miss that 21.95 wasn’t deducted from your account? SOMETIMES the clients will be mailed a letter saying the payments are not being made and SOMETIMES a phone call is generated in the system, but by no means does this happen with every client. I would say it happens maybe 30% of the time. I know, this is all I did all day long for two months while in the Wellness Plan collections department. I have never in my life worked for a company where all day long I had to listed to people threatening legal action. I really believe that it can’t be legal that they cancel the wellness plans to collections for more then the retail value of the services that were used, and I also think this is in direct contradiction with what the actual contracts say. This is one of the worst jobs with the worst company I’ve ever had in my life.
inconsiderate/ dirty/unnecessary testing
Took my Greyhound there because I suspected ringworm. My usual vet didn't have any appts available that day which is why I ended up there. Let me just say the receptionists are super friendly and helpful. When we were taken into the exam room, my husband and I first noticed the room was not clean like we are used to from our typical vet. To be honest, I was disgusted. The nurse had a major attitude problem which I most certainly did not appreciate. I spoke with several other vets that day (because I called many trying to find a location with an available appt for that day) and they all told me what type of testing would be done on our dog to test for ringworm however, Banfield did not do those tests at all. They did two other tests which were quite pricey and one of which took two weeks for results. Nearly three weeks later, after still not having test results from them, I called and they told me they didn't know anything but more than likely it was ringworm. What a joke! I wasted my time and when they took my dog for the tests, I could hear her yelping and whining in the back. They told us she would be back in ten minutes, then they left my husband and I sitting for thirty minutes! When the nurse came back she took us up front and had us pay before giving us back our dog! Also, on the phone they told me they accepted care credit however, when I tried to use it, the receptionist said there was a $250.00 minimum. This place is dirty and the nurse and doctor who took care of us or rather didn't take care of us were no help and not friendly. I wouldn't take me dog back there if it were the last vet on earth! Also, they said they were Greyhound knowledgable but in fact... They are not!
Sounds like the 3 different test they did weren't necessary to find out if it was ring worm (probably just wanting to make money from you)...if they really want to improve their service they would refund you the money you spent on all of these unnecessary test & the fee for the vet to look at your dog (total bill overall) to show they do have customer service. This should not have taken 3 weeks to diagnose., that's just plain crazy. I understand you wanted to get your dog into any vet right away, but next time I recommend going to a "real" vets office. I work in the animal field and I don't recommend to any of my clients any of the additional services that are at a Petco or Petsmart (ie: vet, grooming, boarding). Hope your dog is doing better.
Greyhound_Lover,
We strive to provide our clients and their Pets with clean facilities, high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory, and we do appreciate your feedback. We will pass along your comments internally, but please also feel welcome to call [protected] to address any outstanding concerns directly. Your feedback really does help us improve our overall service. Thank you and I hope your greyhound is doing well.
I had a kitten that had ringworm and all they did to detect ringworm was just look at the area under a hand held black light, and I knew right at the appointment. You do know that ringworm is highly contagious even to humans right? Of course my other cat got it and I got it. If by chance you do get it, you can use OTC fungal ointment to get rid of it unless you have it pretty bad, then you might have to go to the doctor for a prescription.
ripped off
This place was a total rip off. I took my female cat to get spade and they charged me over $439 I was quoted $360. She was in heat and already had kittens. I had previously called around to other places and "assumed" it would be in the same ballpark of around $150. When I was quoted the amount day of the surgery. I questioned the absurd pricing and wondered...
Read full review of Banfield Pet Hospital and 11 commentsbreach of contract
Banfiled explicitly violated the contractual terms of their Wellness Plan, that allows for 30 days notice before terminating service early. They also did this with no reason other than telling me "You're paying less than our services are worth". My dog was in crisis with an scheduled appointment within 24 hours and they refused to treat her, gave only...
Read full review of Banfield Pet Hospital and 6 commentsOverview of Banfield Pet Hospital complaint handling
-
Banfield Pet Hospital contacts
-
Banfield Pet Hospital phone numbers+1 (866) 894-7927+1 (866) 894-7927Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 894-7927 phone numberCorporate Headquarters+1 (877) 500-2288+1 (877) 500-2288Click up if you have successfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 500-2288 phone numberHospital Experience Feedback+1 (866) 277-7387+1 (866) 277-7387Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 277-7387 phone numberEnrollments and Information+1 (866) 935-5738+1 (866) 935-5738Click up if you have successfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (866) 935-5738 phone numberBilling or Payment Information+1 (888) 649-2716+1 (888) 649-2716Click up if you have successfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (888) 649-2716 phone numberQuestions and Plan Cancellation+1 (877) 656-7146+1 (877) 656-7146Click up if you have successfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number 0 0 users reported that they have successfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number Click up if you have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone number 0 0 users reported that they have UNsuccessfully reached Banfield Pet Hospital by calling +1 (877) 656-7146 phone numberWebsite Questions and Comments
-
Banfield Pet Hospital emailsinternet.inquiries@banfield.net100%Confidence score: 100%Support
-
Banfield Pet Hospital address18101 SE 6th Way, Vancouver, Washington, 98683, United States
-
Banfield Pet Hospital social media
Most discussed Banfield Pet Hospital complaints
banfield killed my dogRecent comments about Banfield Pet Hospital company
Flea/Tick MedicineOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Midgesmom227, we apologize that your visit to one of our hospitals has left you feeling this way. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at [protected].