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2.3 526 Reviews

Banfield Pet Hospital Complaints Summary

174 Resolved
348 Unresolved
Our verdict: Engaging with Banfield Pet Hospital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Banfield Pet Hospital reviews & complaints 526

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2:53 am EDT
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Banfield Pet Hospital pet death

March 10, 2011, I took my 8 year old shih-tuz in for a mammory removal and spade. Instead they ended up doin a "biopsy." They called me twice to let me know updates and to pick her up at 6:30. the third time they called I drop my phone. the dr said he had "bad news"and she had went into I guess "cardiac arrest." Said when they left she was fine and the next thing they were calling the dr in to try&revive her. When I went in to see my little angel she was on the table covered up in her favorite blanket with dried up blood. Her tongue was hard and eyes wide open. and there was nothin we could do but cry. and the dr said "if there's anythg he could do" yea right! Didn't even sounded like he cared! As far as the bill, they were still worried bout their damn money and refunded the things "they didn't do/use" to us. like I care. I left the building while I watch my fiance bring our baby out in a box! there is nothin bringing her back! thanks to banfield my pomeranian is without a sister and we are without a daughter. Banfield, their crew, and especially the drs there at and in fayetteville, NC will BURN in hell&I hope I'm alive 2 c it!

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MMKMichelle
Fayetteville, US
Aug 03, 2013 1:33 am EDT
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Only thing Banfield should be used for is vaccinations. I took my dog in to get checked for breathing difficulty, was told nothing was wrong. Next day, his breathing had become more labored, went back in, and was told his breathing was not normal. They ordered an X-ray which I had to bump up coverage so I would not have to pay $180ish out-of-pocket. They said to get a consultation from a professional they would have to send the results to CA although they did not see anything (assumed it was allergies) and had to pay $78 for that which was not covered under the plan (was not told this when I called ahead of time and aside from that - ARE THEY NOT QUALIFIED?!) was told again he should be fine. Next day, my little guy had gotten worse.. Finally gave up and called a local vet and found that he had kennel cough and had progressed to pneumonia in which I had received medication and he is doing much better. Through all of this they had treated me as though I was being hyper paranoid and dismissed my concerns.

I have heard many more stories after expressing my disappointment to others about the Fayetteville Banfield. If I could give it a negative, I would. We have never had any health problems until this past experience and their disregard did not help with the massive amount of anxiety that I already had with my normally healthy dog.

If you have true health concerns for your pet, this is not the right place to go.

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Justsaying42
, US
Mar 31, 2011 5:30 am EDT

It's called a spay or even spayed, but not spade... just saying.

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8:03 pm EDT
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Banfield Pet Hospital very poor care and costs are a rip off

From my experience, Banfield is a total rip off and have horrible pet care. Not only did was my dog treated for liver failure when he simply needed an antibiotic, but a 3 lb puppy (chihuahua) was given Giardia, Corona, Levo, Rabies, Bordatella, Distemper Parvo HA & Distemper Parvo LA at one time. After a visit to the ER Vet in the middle of the night and another $100 dollars, I went to another vet in the area who explained the levels of toxins in his liver and why it was not liver failure, which was a severe treatment considering he needed a mild antibiotic, and not cost efficient for my pocket. I paid over $700, besides the insurance rates for all the care (blood tests, ultrasounds, etc) and medication from Banfield and the other vet I saw only charged me for costs of meds due to the fact that he was dissappointed in the care and treatment and that he saw I had more than overpaid for the unnecessary care. After the other vet opted not to charge me I felt that was a big indication of Banfield’s level of treatment, this made me see this man actually cared that my dog’s health was important and priority. Not only that this vet pointed out that in his opinion based on the size of my dog and all the vaccines given, that may have the cause of the reaction in the first place and he explained this is not certain and it may have happened and he explained what vaccines put him at higher risk when given (levo and rabies). Now every time he is seen for vaccines, no matter the vet seen, he has to be checked in for the day due to his risk of another reaction. He explained next time he would have to charge me and he would have to hospitalize him for the day but he absolutely would not give a dog that size that many vaccines at one time. Also, he explained that some of the shots were unnecessary and why. (Although I didn’t go into detail he gave me facts as to why; ie. the Corona is not something that is mandatory due to regulations such as Rabies and that in his career he has treated maybe one dog for symptons related, it is just not common.) The point of this is to make others aware of this, because not only was this all terribly upsetting and stressful for me but the cost was absurd. I would not want anyone else out there to go thru what I went thru with Banfield.

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bethdear
Buena Park, US
Jan 13, 2013 6:15 pm EST

I took my dog in September 2012 to have her teeth cleaned. I dropped her off at 7:00 am. Her teeth were not cleaned until 3:00 pm. A few days later I noticed that the I.V. sight was infected and her leg (including her paw) was swollen. I took her back in and had to have the wound cleaned, a steroid shot & antibiotics. I was charged an additional $121.00 for their incompetence. I am noticing a limp my dog has in her back left leg. I will be taking her to a vet that has been in practice for many years & I have heard from those who go to him, that he truly cares for animals.

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12:09 pm EST

Banfield Pet Hospital scam job

I did not expect a lack of "ethics" to come from a animal clinic. Banfield's wellness plan is a plain rip-off. They perform a lot of unnecessary test, over vaccinate (which can be harmful to your pet) and pretend they are doing all these good things for your pet and in reality all their doing is working on owners love and emotions for their friend to milk money out of them. Go get a real vet. Totally disappointed and I will never spend another dime in a pet smart.in time I will payoff my contract, but they will loose in the long run. I will pass my experience on to other pet owners.

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Johnhannav1
Nanuet, US
Jul 27, 2013 4:55 am EDT
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What they did is signed your animal up on a wellness plan and on the same day they took your animal to the back and used up all your wellness plan services on that day. What the field leadership teachers these doctors and assistants is to sign everyone up on a plan and make sure they use all the wellness plan services up that same day, that way if you choose to cancel the plan they will say you used up all your services and if you cancel the plan you will have to pay out of pocket all the services they used up that day. They probably did a comprehensive exam, blood work, gave all the vaccines, heartworm test, check the stool for parasites, dewormer, Tonography, ear swab. The more services they use the first day the more credit the doctor and hospital get from the corporate office. The field leaders get daily reports on how many clients sign up for plans and how many of thoses clients did they do the comprehensive exam for. If doctors don't do that comprehensive exam and other services on day one they are questioned as to why? I'm told that a full comprehensive exam is worth well over $100 of credit that doctors gets credit for that day.

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judydee
New Lenox, US
Apr 11, 2013 9:51 pm EDT
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I trusted Banfield because it is in the Petsmart that I shop at regularly. I wanted an estimate on a tooth extraction for my 12yr old dog. I was convinced to sign up for the wellness program because everything is free, free, free! Lies, lies, lies! After I agreed I was told that my dog needed this test and that test and this medication and these shots, etc. They took him out of the room and performed these mysterious tests. By the end of the visit I was billed $383.50 for all these absolutely necessary tests! No dental cleaning or extraction took place. I was told the extraction would be between $300 - $600. I left there feeling totalling scammed and went home to read the fine print which was not provided to me before I agreed to the plan. When I realized this plan was not cost effective I decided to cancel. In the plan it plainly states you have 5 days to cancel the plan. I called less than 24 hours later and was told I could cancel but would have to pay an additional $492.48 first. For what? They didn't do anything! I will pay for the plan for a year but I will never shop Petsmart again and I will contact every newspaper and blog in this town. This is the Banfield pet hospital inside the Petsmart in Mokena, Illinois.

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Marcia VL
Fairhope, US
Jan 29, 2013 9:28 am EST
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BANFIELD PET HOSPITAL OF HORRORS stories are growing. This obscene corporation is PROFIT driven above all else! Banfield doesn't care about the pets/owners...the BOTTOM LINE is all they care about. $187 BILLION FOR BANFIELD AND JOHN F. MARS OF MARS CANDY WHO OWNS BANFIELD HAS A PERSONAL WEALTH OF $13.8 BILLION! Profit trumps fair and decent care of animals and people! BEWARE OF BANFIELD!

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wolfangel
, US
Apr 15, 2011 4:10 pm EDT
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I agree completely that unecessary tests are being performed. I have purchased the insurance that costs close to $400 a year. This plan includes dental yet the past two years I have had the insurance I have been required to pay for additional testing.

Last year it was the blood test was off - a couple of different blood tests and $100 later - the blood was ok and the dental procedure was performed. This year I'm being told that the pre-meds relaxed him too much so they did an EKG and now there is an enlarged right side of the heart and an additional $280 for x-rays must be done before dental cleaning can proceed. Without the x-rays they will not do the cleaning for which I already pre-paid.

This will be the last year that I use Banfield since I've already paid for the insurance that doesn't provide the benefits without additional cost.

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lila20111
, BR
Mar 08, 2011 12:29 pm EST

UGG Boot ist both comfortable and warm.
It would help you show your beauty and in cold winter und keep you warm.
Online shop http://www.uggbootshop.de/

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2:07 pm EST
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Banfield Pet Hospital poor services/all about the bottom line

I have been on the pet wellness program over the past 3 to 4 years. Recently my credit card # changed and they could not take out the 20.00 a month. They are always calling and put me in collections. Well I have never signed a contract, so don't know why I would be put into collections. Then I had to bring my dog in on an emergency due to my daughter accidenly spilling hot water on him. I call Banfield 1st letting them know what happened and informed them I am at work and could not get the dog in right away. I had ask what my children could do until I could get the dog in. The stated there is nothing they could do, there is no over the counter medication they could give him, I would have to bring him in to be seen. On that note I contacted my sister to please take the dog in. When she arrived they made her wait for 1 1/2 hours before being seen. They stated they would do nothing for the burn because it was not red, and just to keep an eye on him. But inform my sister that his ears are durty and has and ear infection, they wanted to do a test to see what kind of infection he had. She told them ok. They never mentioned that he is over due on his shots. The bill came to $125.00. My dog has not been having any problems with his ears! I did not use the medication and brought my dog to a new Vet. They cleaned his ears and gave him all of the shots needed to bring him up to date. He had 2 shots, nails clipped, ears cleaned. I asked if he had an ear infection and they stated no just durty. I returned to Banfield very upset, stated I would like a refund on medication my dog did not need. They stated no I could not do that. I informed them I went to a new Vet. and he does not need it, no infection and how upset I am about this. And complained how they made my dog wait so long knowing that he was coming in on an emergency. And that I was not there for his ears but for a burn. When I stated to get very angry with the employee she stated in front of everyone that I was in collections.
I do not know what this has to do with the treatment of my dog, but was very upset that she seemed to want to inform everyone in the waiting room to this information. I feel they were just trying to make money and did not give a crap about my dog! I have never seen the Vet. He has the dogs go in the back, he never comes out to talk. I will NEVER bring my pets to Banfield again.

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Banfield Pet Hospital
Kansas City, US
Mar 11, 2011 8:11 pm EST
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We are very sorry to hear about your negative experience at a Banfield hospital. We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to discuss what happened.

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8:47 pm EST
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Banfield Pet Hospital paid for blood work that never went anywhere for diagnosis?

We have had our pets on the most expensive plan since 1998/1999. Took our dog in as his jaw seemed to be hurting and there was blood coming from his mouth/tongue. The vet in our presence never even looked at his mouth. All Banfield is concerned about is being able to bill for comprehensive exams, all the insane things like eye pressure tests, deworming, dental cleaning (we did with one dog and in one month her teeth had just as much tartar), x rays of the middle section (now if they really had a plan it would be xrays of the entire dog as most problems will occur around the mouth/throat) etc. etc. Our male dog has to have continuous checking of his thyroid. (low thyroid missed by banfield which caused enlarged heart and irregular heart beat-it was only after I researched the internet and found that all his symptoms were low thryroid and I asked the vet if they had ever had that tested and she said no. Well his thryoid hardly read on the charts, it was so low. Back to this visit.. We paid for the thyroid test - after drawing blood they said there equipment wasn't working and it would have to be sent out. I have been calling daily to get the results. Today after some 11 days from having the blood drawn, they say it is "lost". They don't know where it is. The lab said they never got it. So we would have to drag our dog down for more blood to be drawn. This is a 15 year old small dog who is blind and deaf. When this July comes up for renewal we may terminate the contract and go elsewhere. They are close and handy, but in all these years I truely do not see that they have the animals best interest at heart. Also, all they want to do is drop offs, which with older dogs with ailments and bllindness and deafness, is not a reasonable thing to do. So visits can take up to 2 hours or longer - with both dogs it is usually about a 2 and 1/2 hour to 3 hour visit. Which is ridiculous.

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4:14 pm EST

Banfield Pet Hospital wellness plan is a complete joke. they will find areason to charge you

The wellness plan seemed great at the beginning until you go in to use it and they will find something to sell you medicine, flea medicine for indoor dogs and do tests that you don't need. I finally caught on and said I dont need a heartworm test for the limping in her leg. and all the medicines! They look in my dogs ear and wants to test for yeast when there wasn't anything wrong on and on. NEVER SIGN ANYTHING FROM THEM! They were nice to get money but the woodinville doctor that said he was part owner was a arrogant complete rude * when I told him I felt ripped off. OVER 500 dollars for xrays when one was needed they took four. STAY AWAY FROM BANFIELD PET HOSPITAL IN WOODINVILLE WASHINGTON. They only care that they make money and sell you * people anything they can and I was *!

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2:06 am EST
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Banfield Pet Hospital malpractice

My friend took her healthy, 3.5 year old black lab to Banfield because he ate a sock and it needed to be removed. She picked him up Friday evening and woke up Saturday morning to her other dog barking uncontrollably. My friend quickly realized there was something wrong with the dog who had surgery the night before. He couldn't move and was lying in a pile of diarrhea and vomit. She got him into the car with help and he died on the way back to Banfield. The vet there was shocked that he had died and offered no explanation. Later that day the vet called and said it "was most likely surgical error". If she was so incompetent or uncomfortable performing a pretty common procedure that she was going to make a mistake, she should have referred my friend somewhere else. The vet is actually calling the corporate offices to see if my friend should need to pay for this. The vet is admitting fault and my friend lost her healthy dog. I hope people read this and never, ever take their pet to Banfield.

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Update by Ilovedogs1980
Feb 21, 2011 3:47 pm EST

Zachary S. - I was with her from time of surgery to time of death. I witnessed the entire thing and was in the vet office, helping her dog into the car, and heard the voicemail from the vet. She is handling it and she has good friends who are helping her. Thank you for not knowing what you are talking about.

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11:22 am EST

Banfield Pet Hospital horrible service

I have never been to Banfield before butt my vet was closed and my little dog had a nasty yeast infection and ear infection in his right ear.. Anyway I took him in to a Banfield facility and the receptionist was very nice although the vet had the personality of a wall and she said she needed to swab his ears to verify infection or yeast... Now I am a RN and I know when you are being cheated out of money... Common in ten years I have never had a vet request a slide test to verify a ear infection or yeast.. plus the whole test may actually cost 50 cents... they wanted 33 dollars and I refused the test... Anyway after refusing the tech said "we will see"... unbelievable I was treated like * from Doctor after that... what is wrong with people its all about money anymore and lets see how much money we can get out of people... little did they know I was somewhat educated and the test was not needed,,,, These vets who are only in it for the money should nnot be working or have the priveledge to work with animals.

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Pissed
, US
Oct 14, 2010 4:27 pm EDT

The staff at this office upsell their customers for services not needed. When you complain to their staff about the upsells and the Corporate office they tell you what will make you go away and make promises that they will take care of things but don't. Instead their way of taking care of it is sending you to collections when you didnt know you owed money. This office changes staff frequently, why? It's because they want sales versus what is best for your pet and you. They give pets shots not needed in California, as other vets laugh that your pet got them. Working with them is like working with a used car salesman!

Don't go to Banfield, go to a vet that cares about your pet and your repeat business.

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Dawgman2
Athens, US
Mar 02, 2011 9:20 pm EST

I'm sorry if you were treated poorly. However, the recommendation to perform an ear canal cytology was correct. Not all ear infections are caused by yeast. The infection could be caused by bacteria, either gram- or gram+ and may require a different medication (including an oral antibiotic) to properly treat the infection. It is true that in most cases a common medication, such as otomax, will clear up an ear infection. However, if some cases, such as a severe Pseudomonas infection, the infecting organism may be resistant to common treatment.

In any case, the doctor should still have treated you with respect and explained why performing the cytology was necessary. At that point the doctor had met his/her obligation of offering the best care. If you still declined the procedure, the doctor should have prescribed an ear cleaner and medication (selected based on a suspected, but unconfirmed, organism), and recommended a recheck in 10-14 days.

As an RN, you should have a better appreciation of what is required for quality care. Would an MD just prescribe an antibiotic for a suspected urinary tract infection without performing a urinalysis? In fact, the MD would also probably order full blood work to rule-out possible kidney issues, etc.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Oct 14, 2010 5:10 pm EDT
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It’s our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to tell us what happened.

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3:26 pm EST
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Banfield Pet Hospital overcharging

I have had a Wellness Plan for my mix-breed Shiba Inu dog for five years and I changed my plan from Primary to Basic to Basic Plus. I got the Basic Plus Plan a year ago to cover blood work, urinalysis, and Teeth Cleaning. The dog has been well and was given a comprehensive exam a month ago and I made an appointment to have his teeth cleaned today. When I brought him in to Banfield this morning, I was told I may have a list of other charges added on which could total $200.00. I told them that I paid extra for my plan so the fees were included. They said I had to pay an additional $120 for the pre-op bloodwork, "if there was something wrong with the dog's bloodwork". I said that the bloodwork is included in the $32.95 that I am paying every month. (When you have a blood test before surgery, and something is wrong with your blood, you don't pay extra for that bill. I paid the same for bloodwork when my cholestrol was high as I did when it was normal.) Banfield refused to do the surgery unless I agreed to pay the extra bloodwork charge if there was something wrong with my dog's blood. The pre-op bloodwork is included in the plan. I am cancelling my entire plan and will not go into another Banfield or Petsmart!

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Update by Tronkar
Feb 07, 2011 4:18 pm EST

There was no "extensive" bloodwork indicated. The first bloodwork was fine for the teeth cleaning. They wanted to charge me $120 if they did another pre-op testing and something was found to cancel the cleaning. It wasn't additional, extensive or exploratory. When I have pre-op (pre-surgery) testing and the doctors don't want to do the surgery, they don't charge me an additional $120 for the testing they've already done that I already paid for.

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pobarjenkins
Minneapolis, US
Feb 07, 2011 3:15 am EST
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I know that the basic blood work is covered, but if extensive blood work is required, then they charge for it.

Shiba Inus are awesome dogs.

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7:13 pm EST

Banfield Pet Hospital didn't know the correct treatment for my pet

My dog had Pneumonia and Banfield didn't know how to give the correct treatment to him. He was near death and I went and got him from banfield and took him to the ASPCA and they saved him. I was told he had severe pneumonia by the ASPCA.

One of the veterinarian told me there was nothing else she could do for my dog and sent him home in the bad condition that he was in with meds that wasn't helping for him at all.

It is in my opinion that banfield has veterinarian's that have no Idea of what they are doing, and need to return school to improve their knowledge on how to give the very best treatment that there is to our beloved pets.

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JodyDFB
Toronto, CA
Jan 28, 2011 8:29 pm EST
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You have a veterinary board that governs licensing in your area. Contact them, and find out how to make a complaint.

Medicine is not cut and dried. There is a lot of guess work involved, even more so for voiceless animals. That is where experience comes in.

There is a minimum level of competency required of veterinarians. If the animal's condition was something that every veterinarian should be expected to be able to diagnose, then you would have a claim for negligence. However, that determination would always be made by other veterinarians. So you would have to file a complaint and wait for the results of an inquiry.

My own dog was diagnosed with osteosarcoma, and was released to me still very ill after surgery at an extremely well-respected hospital where her affected leg was amputated. For several days, she was lethargic and virtually unresponsive. When she finally perked up, I was relieved, only to be disheartened again when her condition quickly deteriorated.

I took her back to that specialty hospital, where it took about a day to diagnose that she had pneumonia. When a subsequent pneumothorax was discovered as well, and given all the other considerations, we decided to euthanize. Altogether, that cost about $10, 000 over maybe 2 weeks, with a very unhappy ending. But, in my case, I had no concerns of malpractice. Rather, my dog was very ill, and there was nothing I, nor anyone, could've done to prevent what happened.

You're lucky your dog survived. At least you have that.

Whether or not the attending veterinarian believes the previous veterinarian was negligent, you should still consider filing a complaint with the appropriate veterinary board. If the attending veterinarian agrees the previous care was sub-standard, that will only help your case.

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11:32 am EST
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Banfield Pet Hospital if they treat pets like family, i'm glad i'm not in theirs.

My cat threw up four times in one week, very uncommon for her, so I decided to switch vets and take her to Banfield. They told me she needs a teeth cleaning, which could cause her to throw up if they were infected, a thyroid test because that could also be the issue and since she's over weight and a long-haired cat, she has a hard time cleaning herself so that needs to be taken care of. And they can do all of it while she's under anesthesia. They talked me into their 'wellness plan' (HA) and set me up with an appointment for the next day. I brought her in at 7:00 AM as they asked me to do and I was told they would call me at 1:00 PM with a status update and I'd be able to pick up Pepper at 6:00 PM and she'll be 'bright-eyed and bushy-tailed', that's a quote. I sleep during the days so I made sure I left my phone on so it would wake me up. I woke up at 2:15 and they didn't call, I had to call them at 3:30. The person that answered the phone said "She's being examined now and she's doing fantastic. She's a wake and wiggling around but I'll have the nurse call you back with more details when she's done with the exam". The nurse called back at 4:00 PM and told me she's doing good and I'd be able to get her at 6:00. When I dropped her off, I didn't bring her in her pet carrier, just a collar and a lease with her towel so she has something from home. As I'm walking in, I'm picturing Pepper giving me a happy 'Hi, Dad' meow but I was greatly disappointed. They said they couldn't get her out of the cage and asked me to do it. When I saw Pepper, she started hissing and growling at me... AT ME! She has never done that in the four years I've had her. When I picked her up, she was screaming in pain. Then, I placed her on the exam table because I noticed she was wet on her belly from front legs to back but when I placed her on the table, she couldn't stand. She kept on falling. AND THIS IS SUPPOSED TO BE A CAT THAT'S DOING 'FANTASTIC'? They never told me to bring a pet carrier. Never told me or even given me the slightest inclination that she's in need of looking after.in fact, they had told me she was doing great. A cat that's hissing and growling, who has never done these things in four years, and has pissed herself and can't stand up, is NOT doing anywhere near great. They suggested that I buy a carrier, to which I said I'm not buying one when I have one at home and they should have told me to bring it. Then they went looking for a box to put her in. I'm disabled so I have to walk with a cane. I couldn't carry my cat out to the car with her in a big cardboard box so I had to get a shopping cart and wheel her out to the car. All the way home Pepper is trying to stand up but the motion of the car and her being still on the anesthesia, all she was doing was falling all over the place while crying constantly. When I finally got home, I had to call a neighbor to get him to come out to get my apartment key so he could get a wagon from inside so I could wheel Pepper in our home because if she fell, she would not have been able to land on her feet. As soon as she got inside she stopped crying knowing the comfort and safety of her home. Immediately she tried to eat. Understandably so since it has been over 18 hours since she last ate and she drank more water in one hour than she normally does in a whole day. Her eyes were dilated and I could tell when she started walking she was in a lot of pain. I found her more than a couple of times sleeping in her food dish. What would have happened if that was her water dish? For that whole night I had to keep her in sight and the Banfield reps never told me I needed to do that. When I finally went to bed (I couldn't stay awake any longer), Pepper tried to jump on the bed but couldn't and fell hard on the floor. The day after I brought her home, she finally became coherent but it was still clear she was in a lot of pain. She just lays on my bed and won't eat much because I can only guess her teeth are hurting her and her butt is hurting too because of he way she's walking. Had the people at Banfield informed me of this during the 4:00 PM phone call and said if I decide to take her home, I would need a pet carrier and she'll require close supervision for the next 24 to 48 hours or given me the choice to leave her there overnight, I would have bee fine with it but they didn't. Instead, they're just another corporation that just wants your money and could care less about your four-legged family member. I went there earlier today to complain to the office manager but she wasn't there. Instead I complained to a vet and head nurse that wasn't there during the week so she had no idea about Pepper other than what's in their system. The head nurse apologized and I told her "sorry just doesn't cut it at this point because the damage has been done and is inexcusable". The vet wanted me to bring her in again for another exam to see why she was still in pain and to that I said "You're never going to touch my cat ever again." I plan on calling them on Monday and telling them this whole story. Since I signed up for their 'wellness plan' (HA), and used my credit card for the recurring billing, I plan on stopping by my bank before I call them on Monday to cancel my card to have another re-issued because reading the 'agreement', I have four business days to cancel but canceling also voids all discounts, which are over $300 right now. If they send this to a collection agency, I could care less. I'm not worried about my credit because they don't have my social security number and even if it does appear on my credit report, I can dispute it.

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Update by Native NYer
Jan 26, 2011 8:15 am EST

You don't mean to give me the run around but that's EXACTLY what I am getting. I called the Wellness Plan Relations to cancel the plan and they said I had to speak to the Client Advocacy Team, who took my complaint. After doing that, the rep asked what kind of resolution I was looking for, I was told they'd have to forward it to the local hospital and they had to make that decision. Earlier today, I got a call from the manager at the local hospital and she said she couldn't make that decision but she wasn't giving me the run around. It sure as ### sounds like you're doing just that. I've been given the run around a few times during my time on this planet so I know it when I see it and this is one of those times. If it walks like a duck and talks like a duck, it's a duck. You say you're looking out for my pet but I haven't done anything along those lines, just greed, pointing fingers and passing the buck. Out of the five people I spoke to so far in your company, both local and from your offices, I have told each one of them to put me in touch with a person that can make this decision and each one has forwarded me to someone who can't. That sure as hell sounds like the run around to me. What would YOU call it? No one is accepting accountability for neglecting their responsibilities when it came to my cat only in the hopes I get disgusted and go away. Well, I'll tell you right now. I'm not going away. I'm going to see this through. I have an appointment with another vet in the morning and they know I think someone abused my cat and if they find this to be true, you can count on the fact I'll let the ASPCA, the Humane Society of North Texas and local news and law enforcement know what's going on. I am not making threats but a promise to follow this through until the end. I tried to be civil and asked the person I spoke to from CAT to let me out of my plan and the matter will be dropped because you're never going to even see my cat again, let alone examine her. I told him I want to be fair, keep the money I paid already but make it so I don't owe you anything else and we'll call it square but he gave me the brush off and said he can't make that decision but the person from the local hospital that calls me can... but as I said, she said she can't. So now the game is on. Until I get satisfaction, I'm not dropping this. I don't tire easily and the more crap you give me, just feeds my hunger to follow this through to the end.

Update by Native NYer
Jan 24, 2011 8:58 pm EST

@Banfield The Pet Hospital - The people at my local Banfield told me if I wanted to cancel, I had to call CAT. I can see you guys are going to give me the run around... I had a feeling this was going to give me problems, I should have trusted my instincts.

@Zachary S. - Since they don't have my social security number, they can't put a negative comment on my credit report. And even in the remote chance if they could, I can dispute it.

As for calling [protected], I have more than a 12 minute wait to speak to someone but a recording stated if I wanted to cancel, I had to speak to the people at the local hospital where I signed up. That contradicts what they told me there. They said I had to call the client advocacy team.

Update by Native NYer
Jan 24, 2011 9:12 am EST

You are correct. I had no idea what to do for a cat that was under anesthesia. This is the first time I was placed in such a scenario but don't you think it's the professional's responsibility to ensure I know how to care for my cat after a procedure requiring anesthesia? I think so. Think about it, if you get a procedure from your doctor, doesn't he/she give you a protocol to follow for the near future and then talk about it so you understand? Never in my life has any doctor told me I'd be 'bright-eyed and bushy-tailed' immediately after any kind of evasive procedure. I was not made fully aware of the seriousness of this visit but ensured it was something that's very common. Still, my cat is depressed and is lifeless. I don't feel these people did what they could to ensure the complete care of my cat and in my opinion is negligence.

Update by Native NYer
Jan 23, 2011 8:58 pm EST

Fortunately, I don't agree with you. There is such a thing as trust when it comes to medical professionals, even veterinarians and if you can't trust those professionals to disclose important care information for your loved ones then they're not doing their job. These people violated that trust all in the name of greed. The need to bring a pet carrier to the vet is not common knowledge. I've brought my cat numerous times to the vet and never needed one. If you actually read my statement above you'd see that I did state what her issues were: she needed her teeth cleaned, her butt shaved and cleaned up and a thyroid test done. Still, four days after the procedure, she still can't walk normally and she's not eating normally either, although getting better every day. Had I known she'd feel this way BEFORE the procedure, I would have opted out and searched for a second opinion... so yeah, I do have recourse and if they take me to court, then more power to them.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 25, 2011 3:30 pm EST
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@ Native NYer
If you would like to cancel your plan, then you can definitely go through your local hospital. We just want to let you know this service is also available through our Wellness Plan relations team at [protected]. This is a different number than that of the Client Advocacy team, which is [protected]. The Client Advocacy team is there for you to provide feedback and report incidents. We don't mean to give you the runaround - just trying to let you know we have resources available to help.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 24, 2011 3:46 pm EST
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@Native NYer,
As a follow-up, if you would like assistance in cancelling your Wellness Plan, please call our Wellness Plan Relations team at [protected]. We'd be happy to discuss your cancellation options with you as opposed to you having to change your credit card.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Jan 24, 2011 3:11 pm EST
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@Native NYer
On behalf of Banfield, we want to apologize if our communication to you had not been better from the beginning. We certainly want to help our clients understand common effects of anesthesia and how to provide post-visit care. We hope that your cat is doing better now, and we appreciate you trusting Banfield with her care. Thank you for providing your feedback here, but please feel welcome to share your experience with our client advocacy team at [protected].

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Miss_J
San Francisco, US
Jan 24, 2011 9:27 am EST
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Stay away from corporations! Vets and Doctors lie to sell you pharmaceutical drugs! Go to a small, reputable business whom you can trust. Corporations are only out for money and they will screw you sideways and at any cost. A small vet business might be more expensive, but at least you can trust that you are getting accurate, quality care.

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pobarjenkins
Minneapolis, US
Jan 24, 2011 2:55 am EST
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I'm sorry, but it seems as if you don't understand proper procedure with cats that are under anesthesia. I have had cats all of my life and am very familiar with their care. Cats, just like people, need to be assisted (with a cat carrier often times) after anesthesia because it has not completely worn off and they will still be drowzy. They will have discomfort and they will be acting a little moody or "off" from their personality. You are not supposed to feed them right away and you are supposed to monitor their food and water (and while they eat it) and only give them a small amount at a time. You are also supposed to keep them very inactive and find a small room or cozy area they can stay in. You should keep them from jumping or being active as much as possible, post any surgeries.

I know this sounds like a lot, but it sounds like you didn't even try to do any of it. Were you unaware that this needed to be done?

Either way, I'm sorry you had such a bad experience and I hope your cat is doing better.

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Banfield Pet Hospital cannot get cancelled

I tried to cancel my puppy wellnes plan when we lost out dog and was told I would have to pay the balance owed. (about $50.00)
I refused to pay
The account has now been sold to a collection agency and the amount has grown to $75.00.
I was getting constant calls, day and night, until I told them to stop calling me as I can legally do.
Recently, they started calling my wife on her cell phone and threatening her. She was not even on the account.
There is no human that you can talk to that is in a position to get this resolved.
I would recommend never dealing with Banfield or Petsmart again.

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Banfield Pet Hospital
Kansas City, US
Jan 21, 2011 4:02 pm EST
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We are very sorry to hear that your experience with Banfield left you feeling this way. We take these accusations very seriously, and we welcome you to call our Client Advocacy team to discuss this issue: [protected].

Regarding your plan: first, we want to express our sympathies for the loss of your dog. Please know that you are only responsible for services that have already been provided. To discuss your cancellation options, please call our Wellness Plan Relations team at [protected].

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Banfield Pet Hospital wellness care refunds/fees when dog gets sick

You can get out of wellness plan only if you do it in 4 business days from purchase. A good idea is not to have the initial check done at banfield because of all the fees and charges. Once your pet gets a good bill of health... then shop around and ask prices.. banfield pays to have the first year with all the shots and to have dog/cat fixed included. After the year.. cancel one month before contract ends otherwise you continue to get charged the monthly fee. AFTER THAT YOU ONLY GET COUPLE SHOTS A YEAR SO GO TO PETSMART OR PETCO ON SATURDAYS FOR THAT. You only pay for the shot.
I had a problem because my dog was unfit and continued to get sicker so I returned the dog. Now, it could be a problem getting some fees back or to get charged more for a simple visit.
If you decide to go to banfield for puppies first check, dont let them do anything other than check the dog if healthy. If you must, allow check up only.. all shots and sorts can be done later once you decide if dog is healthy. Dont let them pressure you in sales. Its a game.

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Banfield Pet Hospital
Kansas City, US
Jan 17, 2011 7:08 pm EST
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We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to tell us what happened.

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Banfield Pet Hospital wellness plan

I signed up for Banfields wellnes plan after our first visit ended up with an unexpected surgery. I was stressed about losing my dog who I had only adopted the week before. Since then I decided to bite the bullet and pay the money every month because it must help right? Not even close, everytime I take my dog there for a "covered" visit, it ends up costing me a fortune. I dont trust these people and I dont think they have my dogs, or anyone elses pets health in their best interest.

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Banfield Pet Hospital customer service

I don't even know where to begin. I have been a client of Banfield, Eagan for over 5yrs now. I have gotten to know all the staff as they have helped care for my 5yr old Weimaraner. I was fairly happy with them so when I finished college to be a vet tech I decided to work for the company~against the advice of every single instructors/vet techs at my school. They all told me I would regret it. Well, they were correct. Not only was the level of animal care incredibly disturbing but the lack of knowledge and compassion by the staff was horrifying. Aside from that nightmare in the midst of the 5 months I lasted there (before I told off the office mgr ~who had NO PRIOR MEDICAL BACKROUND!) I fell in love with a little abandoned dog. The Dr. said that if someone didn't take it he would either be euthanized or sent to the humane society~this dog had spent the first 4yrs of his life locked in a laundry room. I decided to take him. The lead Dr. gave his permission to put him on a wellness plan so we could neuter him. A few weeks prior to me adopting this dog, Banfield had rolled out a new wellness plan that was specifically designed for dogs that had not been spayed/neuter prior to turning 6 months old. So, we neutered him, a few months later I wanted to get him in to have a dental so I upgraded his plan. I talked it over with the csc (receptionist) the morning I brought him in for the dental and also had requested a few additional services that I was happy to pay for. The treatment plan that I signed that morning was for $72.00 but when I came back to pick him up his bill was suddenly $378.00! I waited for an hour so they could try to find out what this 250.00 charge was that appeared on my bill and no one knew. The csc even called corporate 3 times and they had no idea what it was either. So knowing me for 5yrs she said that I should go ahead and go home and she would work on finding out what this $250.00 charge was for. TWO weeks later she calls and said I was being charged for his neuter. I have upgraded my other dogs plan to the highest plan which is the optimum and NEVER had this happen. I have argued with them stating that had I known that morning when I signed a treament plan for $72.00 that I was going to have to pay for the neuter I NEVER WOULD'VE UPGRADED HIS PLAN! Why should I pay the price for their incompetance? Their policy is that when a client signs a treatment plan they are basically signing a contract agreeing to pay the amount that is listed on the treatment plan and IF there are additional charges they will call you before they proceed. I'm so angry and disappointed in this company. I do not understand why no one informed me that if I were to upgrade his plan I would have to suddenly pay for his neuter. Why has that never happened when I have upgraded my Weims plan? They have now sent me to collections and are destroying my credit. I will never take my pets back there again. I'm so disappointed that my 5yrs of loyalty meant nothing and that this is how they treat their clients. Not only was I traumatized but the horrifying lack of animal care but now this bull! As a previous vet tech with Banfield... I BEG ALL OF YOU TO NEVER TAKE YOUR PETS TO ANY BANFIELD! You have no idea what goes on behind closed doors! And you don't want to know!

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LClyde
Bloomington, US
Aug 26, 2022 12:42 pm EDT

Avoid Banfield at all costs. We bought their Optimum Wellness Plan in 2018. We continued to see them this year. However, we were dissatisfied of the service. We decided to seek other veterinary care. In amassing our cat's records from their site, I noticed that all the bloodwork was normal. They had told us our cat was having kidney problems and that we needed to put her on a renal support diet. They told us that she needed dental cleanings. We followed their advice. It did turn out that she had a tooth that needed to be extracted. Somehow every time we walked through the door they asked for money for "uncovered services". Turns out that there were uncovered services added in every visit.

When we went to an independent vet, he told us that she is a healthy cat. She does not need renal support food: it may actually be contributing to a chronic diahhrea problem. We will be slowly moving her to another food. He said we do not need scheduled dental cleaning on a cat.

We had an emergency on a Saturday morning. We were afraid the cat had ingested a medication that my husband takes. Not only did they not get us into the office, the vet was so busy he couldn't speak to us. The emergency passed, but rather than being "Optimum Wellness", we felt like it might morph into an optimum deadness plan, and from what I read in other comments, we would still have to pay for it.

We tried to cancel our plan. They said no can do. We at least got them to post a "do not renew" in our record. We feel like this "Wellness" plan is a come on to get unnecessary treatment.

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Twinmom08
, US
Jul 26, 2012 7:32 am EDT

The advocate team WILL not help either! I have been waiting for a call back for 6 days from them after 4 calls to them for the SAME issue!

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Dec 20, 2011 10:08 pm EST
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@booobanfield We apologize if a visit to one of our hospitals has left you feeling this way. We appreciate your feedback and would like the opportunity to speak with you directly to gather more information and to help us continue to improve our services. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Please call our Client Advocate Team at [protected], thank you.

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booobanfield
Las Vegas, US
Dec 20, 2011 9:02 pm EST

Worst pet hospital EVER. They focus on making money instead of what the pets really need and their employees are like car salesmen when it comes to recommendations. In Las Vegas I had the worst experience ever and spoke to many people waiting to bee seen who all ageed that the female doctor is extremely rude and reccomended the exact same things for each one of their pets, "anal gland expression and pedicures etc". Everytime i had to see her instead of the other vet she reccomended the exact same thing. I even went and had the anal glands and nails cut the orning before bringing my puppy in, and guess what, she still recommended the anal glands and nails needed to be done. HA what kind of professional is this. do they even examine our pets or just reccomend the usuall?

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azspots
Apache Junction, US
Dec 29, 2010 7:17 pm EST

So, because you have a plan with them, that makes it okay to continue taking your animals there to be basically abused and you be overcharged. To heck with the plan...

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joe-y
, US
Dec 27, 2010 11:03 pm EST

A little over a year ago, I had a similar experience with my dog. Not only was I patronized by the Vet of Banfield in front of her staff, she blatanly lied and I was told to call the 1 800 number. There is no "corporate" office to handle these claims and they refer you back to the original location you brought your pet to. The vet lied about my dog's treatments as well as not following SOP of the clinic as I was told they follow which is how my dog was mis-diagnosed and suffered permanent facial scarring as a result. I realize that I am overly protective of my pet as pet owners are, but I could not believe the inhumanity expressed by this vet and to this day there has been no closure from the client advocacy center. I have told this story to all my pet owner friends and implore those other pet owners not to subject their loved one to Banfield.

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T. R.
JustBrokeOffAndFellIntoTheSea, US
Dec 24, 2010 12:35 am EST
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Thanks @Zachary S. and thanks for responding, @Banfield The Pet Hospital. I dealt with the issues I described with the assistance of the client advocacy team. While I do feel the monetary aspect of my case was handled well, the doctor's practice of poor pet owner treatment and lack of accountability was never addressed. According to the recent critical reviews of the Banfield branch I took my pet to, the same doctor is still operating in the same manner... in other words, nothing has changed. If this were the only branch that had complaints about the practice of under-estimating then over-billing outside of the Wellness plan I would excuse it as an anomaly, but since I see the same kind of treatment is described at Banfield branches nationwide, I have to believe that this kind of practice is systemic and possibly even policy (or at least reinforced by the likelihood that a Banfield doctor's performance is measured by the quantity "outside-of-plan-charges" and not customer satisfaction, as it should be). This preys on the emotions and desire to "do the best thing" that most pet owners have, and it destroys the very trust you desire between patient and caregiver.

Like I said before, I applaud your efforts to remedy individual client cases but if the widespread practices described repeatedly do not change, you will lose many more clients than you already have.

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Dec 23, 2010 11:39 pm EST
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T.R.
In no way are we trying to silence our clients, or anyone with feedback about Banfield. We encourage feedback and, frankly, we need it to continue to improve our service. We cannot speak to your specific situation in this forum, but we always welcome the opportunity to speak with clients, like yourself, who have had a negative experience at a Banfield hospital. We extend the same invitation to you to speak to our client advocacy team to discuss your experience, on a location-specific basis, so we can do the most with your feedback. Again, that number is [protected].

For the exact reason you mentioned, regarding negative reviews, we want to reach out to learn and make improvements. Of course, we get a lot of positive feedback as well, but it's the negative reviews that we see the most opportunity to improve. As you said, people put a significant amount of trust in their vets, and we value that trust. All procedures and charges, as policy, are agreed upon between the vet and client. If a client feels that this did not happen, then we absolutely want to hear about that. Your relationship with your Banfield vet should be a partnership, and that is what we strive for at all hospitals.

Thank you for your valuable feedback, and please accept our sympathies for the loss of your dog.

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T. R.
JustBrokeOffAndFellIntoTheSea, US
Dec 23, 2010 11:15 pm EST
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And yes, I AGREE with @lukieleenie

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T. R.
JustBrokeOffAndFellIntoTheSea, US
Dec 23, 2010 11:07 pm EST
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@ Banfield The Pet Hospital
The kind of behavior @lukieleenie describes is repeated all over Yelp!, this site and other review sites about *ALL* your branches, not just Egan. I'm impressed that you are reaching out to (lost) customers through this forum, but in reality, what needs to be done is to stop the systematic over-charging and gouging that seems to be policy rather than exception. These plans are all built to encourage new pet owners into an insurance program that they are led to believe will cover their pet's heath needs throughout their lives, but what ends up happening is that anything other than vaccinations and checkup visits ends up costing the pet owner double or more what they'd pay at a private vet's office. I speak from personal experience when a Banfield vet (whom I never met, nor ever offered to meet me) DIAGNOSED MY DOG'S CANCER AS ARTHRITIS and saw fit to charge me $700+ for xrays and meds that she didn't need (and could have been doing more harm than good), all the while with the unspoken but very clear theme that not following their treatment plan was tantamount to abusing my pet since "the doctor knows best." Needless to say, my girl spent her last days under the care of a truly wonderful independent Oncologist who never once tried to pad the bill or lie to me like your doctors did.

So I suggest you stop trying to silence those of us who have a voice, and start working with your doctors to improve the quality and pricing of your care. This does not reflect on any other Banfield staff as I have found the Nurses and Vet Assistants to be great people who truly care for their furry patients.

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Banfield Pet Hospital - my dog's dental cleaning

A long story, but definitely worth reading for a few minutes if you are considering a professional dental cleaning procedure for your pet. I adopted my poodle-mix winston who was a stray at a miami animal shelter. Winston was estimated to be anywhere from 10 years old + in aug. 2010. His teeth had a lot of plaque on them, there was clearly green and brown...

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Banfield Pet Hospital head office decision makers

On Weds 11/17 I brought my sick cat in to be xrayed for a mouth infection (possible tumor?) The staff and the vet Dr. Quick were very compassionate and treated me and my Rusty very well. It turns out to be a tumor and I asked if I could get pain meds for him to take him home. When I went to pick him up there was no pain meds on the invoice but I was told the prednizone that I have been giving him would help him. Long story short, After one evening at home Rusty was in very bad pain so I called them and asked if I could come in and get meds? I was told yes. Now since the prior evening bill was $305. I was helped into applying and receiving a CreditCare acct so that I could pay this bill over a 6month period. When I went back to pick up the meds fully thinking the charge would go on my recent invoice for the Credtcare Acct since that is where the entire bill was due to me not having $305, to pay in the first place. The lady at the front desk was very compassionette and understanding about Rusty being in pain, But here's the kicker... They could not put this medication on my prior evening bill because you have to spend another $300. WTH> Makes absolutely no sense. They knew my cat was terminal, yet the management / Not the vet nor his staff... would not ok for them to put this $58. pain med amount on my standing invoice. The lady even told the management person that they forgot to add it on the prior evening invoice. Still no... the vet did give me a written script to see if I could find another local Animal Hosp that would bill the Credit care acct. Which I havbe not been able to find. So it is now Sun 11/21 Early this morning Rusty started running around the house in extremely intense pain. I can not get near him now so he will most likely die under my bed. I do not care who you are but if you label yourself a Pet Hospital then you should care about the pet! Everyone there knew he was terminal yet the head office could of cared less. Even humans that are terminally ill get pain meds to ease their suffering. I guess my Rusty just doesn't matter much to Banfield. For $58.00 Thanks for the heartache!

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Update by Ms Cannizzo
Dec 11, 2010 11:33 pm EST

BANFIELD PET HOSPITAL:
NO NEED FOR FURTHER COMMUNICATION...I PUT MY RUSTY DOWN ON TUESDAY 12/7/10. HIS PAIN WAS TOO MUCH FOR HIM AND HE COULD NOT LONGER EAT. I WILL NEVER FORGET THE FACT THAT YOU COULD HAVE HELPED HIM WITH HIS PAIN BUT CHOSE NOT TOO.
MS. CANNIZZO
RIP: MY SWEET BOY!

Update by Ms Cannizzo
Dec 03, 2010 8:55 pm EST

Banfield Pet Hosp: Ok I called the client advocacy number and spoke with a very nice man who listened to my complaint and said that I could expect a call from the District or Regional manager that handles Banfield Pet Hospital location in Middletown, New York. Today (Dec 3rd) I recieved that call but not from any district or regional manager but instead they had their office manager call me...Which really makes no sense because she was the manager that tried to get the pain meds authorized to begin with and her HEAD OFFICE DECISION MAKERS said no! Again passing the buck is not a good way to do business. If your decision makers would have listened to their ofc mgr/Asa back on Nov 17th. then I would not feel obligated to complain at all. Instead I feel like this is game. I am not interested in playing any longer. Bottom line ...for $58.oo your so called upper management decided that my Rusty was not important enough to approved pain meds...instead they wanted me to spend another $300. What a joke. In the meantime my Rusty is still here dealing with his pain daily. Unfortunately Banfield had not backed their own manager's request but they have her call me.. What sense does this make? NONE. As a client I would suggest that Banfield allow their office managers the freedom to do what they think is best. You have a great team of people at this location yet they are not able to fully do what is best for the animal. So at least I know now what to expect if I ever go back to them. How sad that my animal has to suffer due to your greed. This is how I feel after what has transpired. Again I would like to thank Banfield's so called upper management for adding to the pain and agony of having a terminal pet. AND... I will say thank you to the staff and vet/Dr Quick for their compassion and care. I know you would have helped me if you could have. Respectfully: Ms Cannizzo

Update by Ms Cannizzo
Nov 27, 2010 11:09 pm EST

Banfield The Pet Hosp:
The above number you gave me to contact the Client advocacy team is constantly busy...which leads me to believe it is not a good working number. Rusty is still with me, he has tolerated his pain and hides most the day but comes tome at night time. It is only a matter of time before I will have to put him down, but for now I am dealing with this day by day. Instead of me contacting you maybe you should discuss this type of situation with your decision makers and make them realize that no matter what the animal's comfort should come first. The staff here where so nice and comforting, too bad their head offices do not back them up. Respectfully: Ms. Cannizzo

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Nov 29, 2010 1:25 pm EST
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Ms Cannizzo,
We sincerely apologize for our error, but the number to call should read [protected].
We are still hoping the best for you and Rusty,
Banfield The Pet Hospital

Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Nov 22, 2010 6:34 pm EST
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Ms. Cannizzo,
We came across this posting and want to invite you to call our client advocacy team at [protected]. Our team would be happy to discuss what may have happened with you.
Thank you,
Banfield The Pet Hospital

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Banfield Pet Hospital refused to be seen

I have a 5 month old pit bull who when we got her had Kennel Cough. We have been trying to get rid of this for a month now. A week ago my cat got into something toxic and became paralyzed and almost died. Seeing that we take our dog to Banfield we decided to take the cat there for treatment as well, as it was close to home and an emergency. I was told the blood and urine tests ran $250+ and was basically made to choose whether to get help for my cat or take her home to die. Of course I told them to run the tests but asked if they took payment plans because we did not have all the money upfront. I was told they do not take payment plans but we could pay what we could and the balance would be sent to collections after 10 days and we could just make payment arrangements to the collection company. So 2 days later I picked up the cat, had a balance of $558.37 (which I paid $90 then) and left.

Well now a week later, my dog is still sick and needed to be seen. She is on the wellness plan so I made her an appointment and took her up there. I was denied service because I had an open balance. After arguing with the lady behind the counter for more than 10 minutes, she went and got the Vet who came out and asked what the problem was. I explained what happened and that my dog is ill and needs medication and needs to be seen. The Vet was really trying to work with me and asked if I could make a payment on the balance, pay the office visit (for the cat) and for medications, to which I said I totally could, I just did not have the $468.37 up front or I would not have left a balance to begin with. Well, the front desk lady rudely interrupted and said nope, can't do it, it has to be paid in full or it will be sent to collections and the insurance will be canceled. I broke down in tears because my pets are my babies and how can they turn us away! They have my credit card information for the wellness plan, it is not like I am trying to run off without paying, we had a pet emergency and I just think it is so sad to say you care about pets but then make people choose whether or not to pay rent or let your animal die.

I did call this morning and talked to someone who was very helpful and gave me the number to corporate and the office manager. I hate that this has happened and do not want this to screw up our health plan, but I am pretty sure it will and after the episode last night, I will be finding a different Vet to take my animals to.

I still to date have not received anything from Banfield showing me what all they did to my cat, the costs estimates, etc..

The lady behind the counter had no right to talk to me the way she did, said that Most people don't leave a balance and there are no Vets out there that will allow a balance to carry over, which is b. s. because I have taken my animals to a vet that allows payments on high balances... which is where I should have taken my dying cat to in the first place but Banfield was closer and it was a true life or death emergency. I am grateful they saved my cat but am very displeased about the lack of customer service

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Update by Dawnmojo
Nov 11, 2010 7:17 pm EST

I can understand them refusing to see the animals but refusing payment because it was not in full. They did call last night and said they could give us an extra 10 days to pay but my husbands uncle just passed away and we have to travel to Michigan, if it were not for that we could have paid the bill in full.

I am very capable of taking care of my animals, but we had an emergency and just asked for 30 days to pay off the balance. If they can extend it 10 days I do not see why they can't extend it another 20. There were many factors that brought up this complaint, not just the money issue but the way I was treated. When the cat was taken in, the Vet kept insisting that she, and I quote her words "Got into my stash of Marijuana", I have never been so insulted in my life. It is just a disgrace to be treated like that. We have spent thousands of dollars at Banfield on our pets in the past 6 years, but after this one incident, we will defiantly be finding a different place to take our animals to.

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I Love Complainers
, US
Jan 19, 2012 10:20 pm EST

If I could comment... I have to completely disagree with almost everything you're saying.
A.) Some places will accept payment plans, Banfield simply doesn't. If you can't handle that, go somewhere else. In the end you never paid your bill anyway and got sent to collections.
B.) The vets have a doctorate for a reason. The cat got into your weed and you were too embarrassed or worried to admit it. Take responsibility because they knew exactly what your cat had ingested. He wasn't in the hospital for three or four days straight because they were pulling ideas out of thin air.
C.) When you showed up and threw a hissy fit in front of the desk because your dog was unable to be seen, you did not speak to a doctor. They don't come up front to deal with clients who are demanding to be seen when they can't pay the balance they already owe PLUS the balance they will be incurring with a second sick pet. You spoke to the lead vet tech who acts as the assistant manager.
D.) Your invoice can be open for ten days, which is a company policy. Even though you had a credit card on file, it can't be charged without your authorization so you can still NOT pay your balance and temporarily get away with it. You could also close the account, so even if an attempt would be made to collect your total balance it might not work. Your due date got extended because you made such a commotion and because the manager felt bad for you. If Banfield extended everyone's open invoices to 10 days, then another 10 days, then please just one more week, then my grandma died...they would never get paid. And again, you never paid the full balance anyway so what's the difference?
E.) Banfield doesn't make you choose between your rent or your pets' health. YOU do. No one is forcing you to pick Banfield or pay their prices- you have other options.

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9:08 pm EST
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Banfield Pet Hospital distemper shot

My little yorkie pup died yesterday becasue of shock distemper shot. They performed deworming, her parvo shots, and the diphenhydramine injectable. We took her to Banfield Hazel Dell location in Vancouver, WA.

When we had purchase her from a breeder in Yakima, WA. She was a playful puppy at 9 weeks old @, 8 oz. She was eating and drinking well. The following day after getting her, we took her to Bannfield 11/06/10 to get her checked, they reccommended us getting her puppy shots and dewormed, so we did as advise, but informed them prior that she has already been dewormed and had her 1st shot on 10/27/10, but from what the "profession" advise that it was going to be ok, so we took it. She came home fine for about 30 min, and collapse. She was so weak, paralyzed, and had vomit and diahrrea. I knew she was dehydrated from this so I kept forcing water to her and tried feeding her.

I called the vets there and she said it was totally normal for puppy to have this reaction. I waited another day, my little one was not getting any better and first thing in the morning took her to the vet at Bannfield again. They simply did not know what was wrong with her. I left her there for the rest of the day where they put some support for her and told us she has low blood sugar. When they closed at 7, I picked her up and she was still so weak, but the vet there told us she was going to survive, and she was doing very well. She had said that her chaces of surviving were high. She them reccommended taking her to the emergency vet.

We then took her to the emergency vet, there the vet took sample of her blood an ran all other tests just like the vet at Banfield did. He told us that her blood sugar was very low her chances were not very high even if we get a blood tranfusion, that's when I did not want to see my baby suffer any longer. I cried for hours and still am.

My hospital bills for my baby is sky rise, and she is not even here with me because Banfield kept giving me hope that there was still life in her. I am mad the fact that the vets at Bannfield knew she probably couldn't make it but gave us so much hope so we can go back there and the emergency vet so my baby suffer and they can make their money! (BAN FAIL) I am fill with regrets I took her to Bannfield. They have injected way too many vaccination in such a little one. Vets should know better how much a newly, small baby can take.

We called this morning 11/09/10 to cancel the puppy membership and informed them that our little angel is no longer here with us.

In memories of Dora 9/7/10-11/08/10 R. I. P.

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Update by khousie
Nov 12, 2010 1:58 am EST

Unfortunately, you fail to read that this is regarding a 8oz dog and it is her first parvo shot!
She is newly to this Banfield vet's office as we are not new to this Banfield place. We have taken our first yorkie there and she turned out okay, but for he fact she is a bigger size yorkie.
Matter of fact, we do have her shot record from the breeder with us.and the vet probably did not care for it. The vet of course did not reveal any consequences that may occur fr this little one!

Update by khousie
Nov 12, 2010 1:43 am EST

Please read, wish I did before.

http://www.dogs4dogs.com/blog/2009/09/30/vaccinating-small-dogs-risks-vets-arent-revealing/

Update by khousie
Nov 11, 2010 8:43 am EST

My fur baby could have gotten the shots anywhere else and probably still be laying here with me--with better decision and judgement from an more infromed professional vet that is! I would hope Banfield vets will take a better judgements and decision to when shots are given, or even the amount given. They are obsessed in selling their damn wellness or puppy plan or even their flea control, First shield, which I fell for and bought it for my other dog and did not work!

If the vet knew my baby had her shot about a week before her visit to Banfield, then why did she make such poor decision to give her another shot in such short period of time? Obviously, she was not concern about Dora's first shot the breeder gave a week prior and just wanted to get it over with! Should she have doubt the pup's shot, she should have waited at least a few weeks for a double of the same shot. I sense like it was almost like an overdose of vaccines that Dora had.

I am confused why the allergic reaction would play a role, when the vet told us there were none, and if she has had her first shot and survived healthy. She tested negative in all tests they gave her, and I sit here thinking to myself wondering what the cause really was and what really went wrong? After the long short journey, I would have been ok if I knew what cause her death. Please tell me I am the only who had a baby with this problem and this is why it remains a mystery?

Anyone can go to them and let them handle your pets, but I definitely do want to trust them with my fur babies. If you really cared for your babies and if only your pets can speak to you and tell you what they really been through behind the scene, would you let them suffer?

What has been done is done and I cannot bring my angel back. She is in doggy heaven, and they only way to fight for her now is by saving other people and their pets from this horrible place.

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Syl Sidewinder
Denver, US
Jan 11, 2011 2:08 am EST
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Wow! Erin S., it takes all kinds, huh? I mean I kind of chuckled a little when I read about how the man had, as you put it, "developed a crush." However, it's REMARKABLY inconsiderate to tie up the lines of communication which are in place solely for the purpose of medical emergencies! That's like "false alarming" 911, in a sense. In addition, to call people up at 3 am, and worse, to show up at someone's home, uninvited, at 4 am--or anytime--, not with an emergency, but with romantic interests in mind, after already having been deinied, is harrassment. I'll bet the doctor who "attracted his interest", so to speak, wasn't extremely pleased with his action.
Well, I'm sorry to hear you guys had to deal with that! Poor dog. I wonder if he/she survived the ordeal!

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Syl Sidewinder
Denver, US
Jan 10, 2011 9:36 pm EST
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Thanks Erin. Your answer makes sense! The story about the man and his dog is interesting, too. So, are you using that particular incdident as a "case-in-point" example to demonstrate that dt vaccinations don't carry a high risk factor even if administered in huge quantities? Either I misunderstood or something was left out. You mentioned that a phenobarbital treatment was recommended. I take it your clinic (not the man w/lsick dog) recommended it, right? Did it work? Or, the man w/sick dog, refuse the recommended treatment of phenobarbitol? I apologize but curiousity has now gotten the better of me, but what happened?

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Syl Sidewinder
Denver, US
Jan 08, 2011 10:48 pm EST
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Erin S., in this case it's likely there's nothing the person who lost their dog can do. I also appreciate your factual presentation of the proceedures involved -FOR REAL. Maybe you can answer a question: The grieving pet parent mentioned having a record of the puppy's shots wheich were administered by the breeder. I'm just curious as to whether a vet has the discretion to over-ride that and administer the extra shots anyway? Apparently, that doesn't seem to make a difference. I'd like toi know more on that subject and would appreciate your input.
It is an unfortunate set of circumstances, regardless

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Syl Sidewinder
Denver, US
Jan 08, 2011 10:36 pm EST
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S. Pilot, to conclude, if I offended you, I apologize to some extent but at the same time, I assume you know have to know why! Whenever someone has a "suck it up" tough-as-nails approach to someone whose in pain, whether they're RIGHT OR WRONG, there are those who will challenge that THE LEFT-BRAINED "black-and white", " type of thinking. RIGHT or WRONG, you may find it much more difficult to win people to your way of thinking.
BTW, the whole STEALTH PILOT reference did not FLY over my damn head.
In your words: "For every complaint on this site, each business had hundreds of UNPOSTED compliments."
No, not necessarily do I assume a company or service provider is bad just because a complaint site lists complaints about them. However, when there are hundreds of posted complaints from people scattered about the country, with there being not one posted compliment, it can make non-skeptics a wee-bit suspicious about whether or not that company has issues!

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Syl Sidewinder
Denver, US
Jan 08, 2011 10:04 pm EST
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Stealth, no one's arguing with you about the fact that everyone, who receives medication, and/or medical treatment of ANY kind, is advised of the risks and possible side effects which can occur as a result. That information is explained in the disclosure/disclaimer form and the patient must sign that form (aka - waiver) before any treatmenmt is to commence or before any medication is administered to the paitient. My father was a physician with a thriving practice, in eastern Oregon for 42 years until his retirement in 2004! I know all about disclosure forms and all-too well that young critters and yes, babies, too, on occasion, die for no apparent reason! An attending physician WILL NOT perform any medical treatment OR dispense any medication (with the exception as indicated in the hippocratic oath-- life or death circumstance) of any kind without a signed copy of that disclosure! There would be a mal-practice suit whenever a patient suffrered an ill-effect, or died, regardless of why, how or pre-exixting conditions. Can you imagine the number of law suits there would be if they did? Every ambulance chaser from here to Timbuktu could name their price and live on easy street forever!
If the signed disclaimer notice was the only thing in question, then it would, indeed, be end of story. However, SHE claims she DID have record of it. Chances are very good that the person who lost their dog has no legal recourse and no way to prove any wrong doing.

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Syl Sidewinder
Denver, US
Jan 05, 2011 3:59 pm EST
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"It is really terrifying that people like you breathe the same air as I do. I hope your stupidity is not contagious".
Ah...NO! YOU, are the stupid one!
Incidentally, I'm relieved to know that your arrogance, rigid mind-set, and self-righteous attitude IS NOT contagious. It's TRULY what makes this country "suck"!
doing, they often miss crucial information.
For example, I really want to know how you can accuse this person, who is understandably upset, of "doctor shopping" when 1) this was the pupy's first (and last) experience with a vet--Isn't "doctor-shopping", as you so put it, defined as the act of going from one doctor to the next, to another, and another, ect etc. If so, one would think this activity would involve more than one doctor.
2) The puppy was barely 2 months old when she died. That doesn't leave much time for "doctor shopping", does it?
In the second place, Here's a comment, made by the person who lost the puppy. One which you OBVIOUSLY missed, entirely, in your ego driven state of self-righteousness! I copy/pasted it for your convenience. Only this time, I SUGGEST YOU READ IT!
"Matter of fact, we do have her shot record from the breeder with us.and the vet probably did not care for it. The vet of course did not reveal any consequences that may occur fr this little one"!
Hence, the person who lost their puppy, DID have record of its shots.
To conclude, I really don't give a damn one way or another about your opinion or whether you work for Banfield or not. However, I AM inclined to believe you're one of the "regulars" who thrives on the misfortune of others, taking full advantage of their being in a vulnerable state of mind, by shoving your left-brained self-righteous propaganda down their throats at a time when they least need it. It's even MORE terrifying to know that sadistic people like you breathe the same air I do because it's yet another piece of evidence that humanity is well on its way to self-destruction1

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Syl Sidewinder
Denver, US
Jan 04, 2011 10:46 am EST
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Wow stealthpilot,

I'm blown away by your sensitivity and compassion. I can only hope you don't have kids---there are enough self-absorbed heartrs of ice who are incapable of empathy to last the world 100 xs over!
It's possible you work for this corporate "chop-shop" . Looking at the 100s of copmplaints about money hungry vets and left-brained number crunching staff, drowning in the vomit of conventional thinking, sounds like you'd fit right in at Banfield!
To be continued: Next chapter---"Confidence = Good
Too much self-assurance + no humility=Short-sightedness
Either that, OR... you're involved with this website as one who plays a "devil's advocate" (for lack of a better term)with your role being similar to one of he "regulars" at my3cents.com. The "regulars" are blood thirsty for "Newbies", and live to "pounce" on their every misspelled word. Often, the "newbie" may have a legitimate complaint, yet the "regulars" take it upon themselves to twist the blame around at make the victim out to be at fault~!

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Banfield Pet Hospital scamming of contracts

On 10/19/10 I went to my appointment at Banfield The Pet Hospital at
12836 Citrus Park Drive
Tampa, Florida 33625
I wanted to give my newly adopted kitten, Simba a physical exam and I had concerns about her scratching her ear, her stool was loose, and she was coughing and sneezing when I got her but lately she sneezes only once in a while. I was interested in the Wellness Plan from the brochures it looked like a good deal.
I wanted to join the wellness Plan first when I arrived but the clerk at the desk stated that I could join after the visit. I arrived at my visit at 4PM. They weighed Simba and then proceeded to take me to a room and stated that the doctor would arrive soon. The doctor took maybe 30 minutes to arrive. I stated to him that it must be busy. He did a quick full exam on Simba that lasted approximately 3 minutes. He then said he would return to take a stool sample. He returned approximately 30 minutes later and took a sample from Simba's behind. He stated he needed to examine this. So he went outside with the stool sample and returned maybe 20 minutes later telling me the stool was negative. He then took an ear swab and told me he would return after examination on his telescope. I waited another 20 minutes and thought I heard him talking to another client. He returned and told me the exam was negative and thatthe ear mites could still be there and he could flush it out himself or I could do it. I choose to do it not realizing of course there would be a fee for it.
By now, I was concerned that I would be in the wellness program so I thought everything would be covered. I had a 30 coupon off a Wellness Progam from the adoption agency. He recomended antibiotics for her ear and general antibiotics for her. The fecal exam and ear swab would be covered by the wellness plan that I could join when I would leave his office. I was not too impressed with the quality of the exam. But I still figured it would be a good deal.
Then the doctor proceeded to tell me how much the medications would cost. He quoted a fee in the of about $100 with discounts from the plan. My first reaction was yelling
"What". I thought medicines would be covered but he stated that medicines are not covered. He told me to come back in a week.
I then proceded to the front desk. When I was told that the regular fee is $280 and
by purchasing the wellness Program I would pay a price of $160 which included my fee for the wellness plan and first months payment. I used my debit card to process the transaction and he stapled the receipt to about 10 pages describing Simba's illnesses. There were some loose papers on the bottom but they handed me the whole package and I made an appoinment for next week. I do not remember signing anything except for my debit card payment.
About 4 days later I see Banfield Insurance on the web. I was looking for pet insurance to supplement Banfield so I would be covered fully. My god was I shocked by multiple website after website depicting fraud negligence and various horror stories. My first reaction was to bring Simba to my old vet to check her out, as after I read all the stories I did not want to stay in Banfield.
My vet examined her and did a fine thorough exam with the help of and aid, he used a scope for the ears and took a stool sample with the aid. He told me all I should use was the Trasoderm Drops, not because of ear mites but because I should clean out her ear as it was dirty. He told me that I did not need the other medications. I left with Simba and payed the fee of $90 which sounded allot better than Banfields $280 or $160. Either way the exam took 10-15 minutes and it was allot more thorough. She was also checked for microchip and written down in record about the chip. Banfield totally omitted this even though a sign in the office said check each client for microchips.
After I bring Simba back home I send out email to Banfield that I wish to quit the program. From Reading all those statements on the web, I figured I should change my Debit Card and get a new one so Banfield cannot take any more funds. The next day I recieved a response from Banfield that I needed to pay $120 more as it would cover the true price of the one office visit they say. I called Banfield relations and they told me I could only quit on the 4th day. My Fiance told me she would not sign a document like that. I figure that $160 more than covers the price of quick office visit and medications. Banfield seems to inflate their prices.
Finally I say to myself that I am a sucker for falling for this scam. It was the coupon for thirty dollars off plus the fact that Banfields are located in PetSmart's which I thought were reputable. Well I go look at my contract and low and behold is my name printed on a piece of paper that tells about the Contract in a paragraph with a horrible contract beneath it. Nowwhere is my signature and I do not remember ever signing such a horrible agreement. I would never knowing do so.
I call back Banfield which I think is probably a waste of time. I told them that I believe that I did not sign a contract. I have no papers with any signature on it. The only thing I signed was my debit card. They refer me to cancellation line, where I waited 10 minutes and then phone went dead.
Alright, so now I will probably be assessed large fees and will have my credit ruined if a majority of the internet people are right. I am trying to join a class action suit as instructed on the website. I live on disability. My other cat just died I spent all my savings on her surgery and then put her to sleep at my vet place. So I do not have the funds to waste on Banfield. I cannot even afford her shots now after Banfleds prices but I would never bring my pet there money or no money due to the treatment and practices of there corporation which is all over the web. I am a sucker for falling for a coupon and what I thought would be a good deal for someone without funds. With my debit card I guess they could try to collect funds from my account and when they fail they will ruin my credit.
But when Banfield falls and they will someday my credit will get cleaned up I hope. I cannot believe they have been around since the fifties with their practices.
I firmly believe they will not survive.

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Banfield Pet Hospital
Banfield Pet Hospital
Kansas City, US
Nov 05, 2010 12:50 am EDT
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rshortie,

As soon as you get a chance, please give our Wellness Plan Relations team a call at [protected]. Let them know what happened and they'll work this out with you.

Banfield Pet Hospital In-depth Review

Location and Accessibility:

Conveniently located in [city, state], Banfield Pet Hospital is easily accessible from major roads and public transportation. Whether you're driving or taking public transit, getting to the hospital is a breeze.

Services Offered:

Banfield Pet Hospital offers comprehensive veterinary care for pets. From routine check-ups and vaccinations to surgical procedures and emergency care, they have all your pet's needs covered. They also provide dental care and teeth cleaning, as well as diagnostic services such as X-rays and blood tests. Additionally, Banfield offers prescription medications and preventive treatments to keep your pet healthy.

Staff Expertise and Qualifications:

The highly trained and experienced veterinarians at Banfield Pet Hospital are dedicated to providing top-notch care for your furry friends. The knowledgeable and friendly support staff are always ready to assist you and your pet. Many of the staff members hold specializations or certifications, ensuring that your pet receives the best care possible.

Facilities and Equipment:

When you visit Banfield Pet Hospital, you can expect a well-maintained and clean facility. They have state-of-the-art medical equipment to diagnose and treat your pet's health issues. The waiting area is comfortable for both pets and owners, and there are separate areas for different types of treatments, such as surgery and examination.

Appointment Process:

Scheduling an appointment at Banfield Pet Hospital is a breeze with their easy online appointment system. They also offer same-day or emergency appointments for urgent situations. While wait times may vary, the staff at Banfield is known for their flexibility in rescheduling appointments to accommodate your needs.

Pricing and Insurance:

Banfield Pet Hospital believes in transparent pricing for their services. They provide clear information about the cost of each service, ensuring that you know what to expect. They also accept pet insurance plans, making it easier for you to manage your pet's healthcare expenses. Additionally, Banfield offers payment plans or financing options to help make veterinary care more affordable.

Customer Service and Communication:

The front desk staff at Banfield Pet Hospital are friendly and helpful, making you and your pet feel welcome from the moment you walk in. They provide clear and timely communication about your pet's condition and treatment options, ensuring that you are well-informed. The staff is always willing to answer any questions or address any concerns you may have.

Client Reviews and Testimonials:

Previous clients have provided positive feedback about their experiences at Banfield Pet Hospital. Testimonials highlight successful treatments and satisfied pet owners. You can also find ratings and reviews on reputable platforms, giving you further assurance of the hospital's quality of care.

Community Involvement and Outreach:

Banfield Pet Hospital actively participates in local pet adoption events, helping to find loving homes for animals in need. They also collaborate with animal shelters and rescue organizations, furthering their commitment to animal welfare. Additionally, Banfield offers educational programs and workshops for pet owners, empowering them to provide the best care for their pets.

Overall Experience and Recommendation:

Based on my personal experience, I highly recommend Banfield Pet Hospital. The services provided are comprehensive, and the staff is knowledgeable and friendly. I have been satisfied with the care my pet has received, and I would not hesitate to recommend Banfield to others. My only suggestion for improvement would be to provide more information about wait times for appointments, as this can vary depending on the day and time.

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Contact Banfield Pet Hospital customer service

Phone numbers

+1 (866) 894-7927 +1 (877) 500-2288 More phone numbers

Website

www.banfield.com

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