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Banfield Pet Hospital / double charge

1 United States

I was at Banfield, 1051 Brandon, Brandon Florida in Sunday the 23rd for my dog dealan Quinones, has a ear infection my complain I got charge twice for his visit noticed was told to card on a new machine, it started to process I put all my mlm inf. Young lady I think it's not working she send to the other machine swipe my card notice a alert on my phone got charge twice for the visit, told the young lady and also showed her she said let me hey the ma manager, Tiffany, I said you're the manager said yes I explained to her on my 2 charges being processed on my account she said that's. Y banks fault I said no its banfield it could be.fixed here today she said there's nothing I could do you need to call your bank she was raising her voice and repeating her self I told her you need to lower your voice, on Monday I looked at my account still processing called the bank Tuesday and explain what happened it was charged twice called banfield spoke to maria she told me to come down in person give us your card and show us the charges on your account I did she called corporate, corporate said I need a statement, this is so unacceptable left my job. So far to come then I had to call the bank to see if they could help to download a statement, finally the recall Corp. Said I will get my money back next day which I did t then finally I did, this could of been taken care of the same when I brought to the attention. Tiffany many years I've been a customer for my dogs ..we should be compensated fully compensated for my lost time at work the travel and the frustration i pass..i will get in touch with someone that could advise on this
Ada Quinones
806 Augusta dr
Sun city center fl.

Sep 28, 2018

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