Banfield Pet Hospital
reviews and complaints

Banfield Pet Hospital of Horror Stories! As the consumer all we can do is get the message out to other consumers...this corporation is a greedy corporation doing HARM! Pets are at risk at Banfield! I followed my Vet when she went to work for Banfield. As much as I loved her...THIS CORPORATION IS DANGEROUS TO PETS AND THEIR OWNERS! GET THE COMPLAINTS PAGE OUT THERE ON THE WEB! BUYER BEWARE!

Make a complaint to the North Caroline Veterinary Medical Board, here's the link: http://www.ncvmb.org/assets/Complaint.htm
Any of the side services at Petsmart/Petco are useless (ie: grooming, vets, boarding, training)...you get what you pay for...NOTHING and/or CRAP!

@ Banfield - cut and past, cut and paste.

Reply to me, publicly - this is not a test.

Your company is killing pets also like Mr. Fitzgerald's http://www.complaintsboard.com/profile-742961

Give the man his dog's charts. $500 to treat a urinary infection? He deserves at least the results so he can understand the test results and learn what should have been done, incase his other dog gets one, he'll know what to look for.

Are you starting to see the difference between what you provide and what customer service is when a life is in the middle?

@ catmomma - thank-you so much for posting this. You are so right and put to words part of the problem. Please read my complaints and posts.

Banfield on this board is trying to misuse these boards to advertise. I got a similar message and they still have failed to provide a contact name and extension # or give any idea of what they consider fair and reasonable compensation. They publicly can't because they compensate all the complaints against them without putting themselves out of business but, given the severity of the problem with their customer service and incompetent vets, breach of contract, if they try to appease you with anything under $5000 don't take it. I spoke to a lawyer. This is an open and shut case with a huge payout for consumers because of the extent of their violation of the law. They are trying to interrupt a class action lawsuit from happening. Call any attorney in the Yellow Pages and ask and if you already accepted something, send it back by money order, certified mail.

It's worth it to get this corporation to be forced to comply with animal rights and consumer rights laws and protect the future consumers who haven't got a clue what they are getting into is a scam.

I totally support your decision to NEVER take your ill animal back there. Dealing directly with them with no witnesses on THIS board would be like going back to them.

Message me anytime. I'm sooooo sorry about the loss of your cat. :, (

catmomma,
We came across your post here and would like the opportunity to address your concerns regarding your cat's care at your location. I cannot speak to the medical care that was provided, or recommended, but I want to make sure you to pass along this resource. Our Client Advocate Team is available for you to discuss your experience and can be reached at [protected]. It is our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory.

Thank you Adam Smith. That's exactly what I'll do... once they let me next November.

You're not being ripped off. You aren't guaranteed a price or anything else. Exercise your free will and don't utilize their services if you don't find their costs worth it.

ILC3 is correct, I suppose, and you can choose to continue getting services there or not, but my advice is DO NOT sign up for a "wellness plan" with Banfield. It is not worth the money and you're locked into going to their clinic unless you can manage to cancel the plan before it auto-renews (always at a higher cost). Once they have your bank account information, you're helpless, even if your pet dies. You keep paying.

Their low cost immunizations were probably designed to hook you into signing up for the wellness plan when they stop offering them at a reasonable price. Best to find a reliable local vet whose fees are transparent, and avoid these bait-and-switch games.

Vrem73,
First, I want to say that I am sorry that you were not happy with your experience. Our goal is always to provide excellent client service, and your feedback is truly valued.
While I cannot speak to medical issues on this forum, I do want to make sure we acknowledge your concerns and clarify the reason for the recommendation of care. To discuss your experience, please give our Client Advocate Team a call at [protected].

@Banfield - Thanks for posting some admission that you overcharge. Your vets don't have the skill to be worth MORE than the average salary.
You don't take these complaints seriously. Your "goal" of "providing high-quality care to every pet and meet their individual medical needs", if you cared in the least, would not be a goal but a reality. Obviously, by the volume of complaints, including "accidental death" of numerous pets, unnecessary treatments to drive up charges at the expense of animals and their pet parents and sheer disrespect to allow consumer rights of pet owners to make fully informed treatment choices At.Every.Step says more than your website ever will.

You do realize doing spays and neuters does not make you a hospital capable of managing ER's, as the OP discussed?

The OP didn't mention his/her pet but your response insuated she did and to call for more information. You seem like you work in Banfield's advertising department.

This is a complaint board not a place for free advertising of the really ### corporation you work for.

How do you sleep at night?

Are you kidding me? These 'new' and female-only(?) vets brag about how highly skilled and trained they are. We are talking about a life - not fixing the leg of table, for heaven's sake and they take an animal in the back, which should NEVER happen in a routine visit clinic (Banfield is not an urgent care/surgical capable hospital and the vets openly acknowledge that but behave like they know more than they do) and they sit there chit-chatting, filing their nails, reading magazines and on and on. I'd hardly say they are overworked given their so-called training and if they feel that way, they are obligated to go home and have someone with the energy to do their job take over. The problem is they don't understand how to work. They have apparently had extensive education to learn the anatomy of at least 4-5 different domestic species from dogs, cats, guinea pigs, to hamsters and might have learned about horses. That would be more than a human doctor has to learn to work with another life; to monitor or offer preventative care. These are not working vets trained to treat animals but trained to vaccinate, sell certain over-priced foods as well as offer frontline. The corporation falsely advertising the abilities of their clinic so people think they have a regular vet and yes, vet care is expensive. But, when you have a pet, you take on that responsibility out of nowhere, prepare for it by finding a competent vet able to handle the work or you are relying on the wrong company and wasting your money on wellness plans that cover part of treatments Banfield vets can't get right. That means you end up more than full price for worse care. And it happens because they push false advertising and their customer care is there to get rid of people who call when there's a problem; they don't have the competence there to provide customer service or problem solve to put your pet first; these representatives don't even have the ability to interpret they're own contracts and those who have and have really tried to do something have been flat out fired. Banfield is a serious scam that no matter what a vet does, has at least a 10x higher rate of ending up damaging your pet, emotionally or physically than any other above board competent vet making a truly isolated error will ever have. They are stealing consumers money and the life of their pets. They don't need excuses-they have an endless array of scripted excuses and "over-worked' is one of the sorriest excuses even if it were true.

If a human doctor said that or relied on that during a residency, they'd face malpractise charges given the outcome. And these 'new' vets lack, at each and every location a supervising vet with experience to make these clinics hold up to Banfield's claims of care and justify their fees.

The entire company is not just primarily focused on costs to feed their staff but only focused on a higher profit than they are worth, hide actual costs in their "wellness" plans and do all the damage you see through all the complaints on just this one board, and then some, at the expense of animals and consumers they lure in. The keep going until they dump consumers or end up killing the pet because 'they are so overworked". This would upset if the kind of service Banfield offers effected the restoration of a treasured table but no one is "supposed to"(?) stand up and say something when it effects their own pocket book that pays for the care of the life of an animal?

I'm suprised the obscure rep behind Banfield on these boards didn't offer you a job.

The only tip anyone needs is to run and for up to $80 per month, you can find competitive plans if you look hard enough, through private practise vets in some areas or there are countless free vaccination clinics and learn other ways of at home preventative care and in one year, save close to $1000. There are many insurance options during a surgery required emergency and competent vets offer it. Banfield was only a choice based on their advertising they are a hospital. They're not and not even able to consider themselves similar to a residency. "new" vets says it all; a fresh out of school vet cannot ethically treat a life without direct supervision - not just on the premises but in each and every appointment. On that I agree with you - Banfield's vets lack the ability AND the back-up to safely care for a life that doesn't belong to them.

Their corporate offices support false advertising which is illegal/against consumer rights. For that, they deserve no compassion; it's ONLY about money to them no matter who they hurt to "earn" the equivalent of a fully competent vet who has an ethic for the lives of animals and a genuine love to protect and restore their health. Those vets do earn it and charge less; they don't need to scam people to keep patients.

Avoid vets that are part of any chain practice. There's only one chain in the USA and it's one too many.

Thank you for your feedback. We appreciate your thoughts and would like to take this opportunity to respond to some of your statements. While we recognize that it may not always be possible, particularly in an emergency situation, to see your regular doctor, we do understand the value of a partnership between the veterinarian and the client. To this end, we encourage our clients to develop a relationship with a preferred doctor, and we record that information on the first page of the pet’s medical record for easy reference in making appointments. Further, while some of our doctors do work part-time, the majority are full-time associates- many with families. Approximately 1/4 of our hospitals are owned by veterinarians who work in them. The average base salary of a Banfield veterinarian meets or exceeds that of the profession. If you look at our website, you will see that Banfield hospitals are located in a wide variety of neighborhoods, ranging from small suburbs to large urban areas.

Most importantly, regardless of how many pets we see per day, our main goal is to provide high-quality care to every pet and meet their individual medical needs. Please refer to our website at Banfield.com for more information on the support and resources we provide to all of our associates. If you have specific concerns about care your pet received, please call [protected].

BANFIELD PET HOSPITAL OF HORROR! The complaints are heart rendering. This EVIL money gouging corporation needs to shut down! Consumers MUST be made aware of this! I've had a bad experience with Banfield. Reading these complaints truly makes an animal lover ILL! So sorry for your loss.

kaversa,
We are truly sorry about Rocky’s diagnosis of osteosarcoma. Unfortunately, it is a disease most commonly of older, larger breed dogs and occurs in the lower parts of the long bones of the legs. Amputation is ultimately necessary to control pain and the lifespan following surgery is 4-5 months on average. Osteosarcoma can be difficult to diagnose on x-rays until the cancer has destroyed some of the bone and is sometimes found only after a fracture occurs at the site of the cancer. With chemotherapy after surgery, survival time for most dogs is still less than a year. Cancer of any kind is a devastating diagnosis but osteosarcoma is especially difficult because there are few options available. We are very sorry for your loss of Rocky. If you have additional questions, please contact the Client Advocate Team again at [protected].

Sorry about your loss. Rocky must have been a wonderful dog. Labs want to be your best buddy forever. Bone Cancers in large dogs seems to be what brings most of them down. Even if detected back in 2010 you had two choices. Amputation would get rid of the leg Osteosarcoma but the Cancer will eventually spreads to the lungs. The life expectancy of a dog with a properly identified and treated Osteosarcoma varies greatly, but can approach a year or longer depending on the age of the dog. As Rocky was 11, he might have had another year. At that point there is only one choice. I feel your loss and sadness. In time please adopt another dog to let them share their love with you.

Never had an issue with Banfield, but as always, problems come up when ever you CHOSE to not read any contract before signing. sorry, but take the time to read before signing. Hope your dog is doing good!

suekolcz,
We're sorry to hear that you feel this way about your Wellness Plan. To help us get better clarification on this issue, and to let us help you with cancellation options, please call our Wellness Plan Relations Team at [protected].

I feel like they're pretty clear if you do your research. Best to follow anhie's advice.

Sorry about your dog, but you should never put your name to anything you don't read or understand. I sincerely doubt that they didn't give you enough time to read the contract, don't make excuses and just own up to it.

Banfield in Tustin CA was beyond incompetent ... I paid $60/mo. for nothing! Every visit somehow wasn't covered under the plan. The staff is rotating, as no one is there on the next visit. Except the very IMCOMPETENT DR. She is horrific and has no understanding of veterinary medicine. Under my plan my dog was covered for dental cleaning with anesthesia. This required a blood test of which I had 2 covered in my plan...AFTER DROPPING HER OFF AT 7:30AM .. the 'Dr' called and said that all my dogs blood tests were PERFECT AND NORMAL, HEART AND LUNGS SOUNDED GREAT, but perhaps she should have an xray of her heart, which she had 6 months prior, WHICH WAS PERFECT! was it covered, , NO they wanted $350 for the xray.. ":dr' said that since my dog was overweight, she couldn't guarantee she would make it through the dental cleaning. But of course it was up to me.. just an excuse to do a horrible and unsafe procedure and blame it on my decision and OBTW it would cost extra for an extra medication during the procedure. Not covered. I IMMEDIATELY TOLD THEM TO STOP ANY AND ALL PROCEDURES AND I WAS ON MY WAY TO PICK HER UP. DO NOT TOUCH HER! WHEN I ARRIVED THEY INFORMED ME THAT SINCE SHE DID'NT GO THOUGH WITH THE PROCEDURE, THE BLOOD TEST WAS NOT COVERED, OH AND THE HEART WORM WAS COVERED JUST NOT THE TEST. PLUS THEY GAVE HER SOMETHING IN CASE SHE HAD FLEAS (EXTRA CHG) WHICH THEY HAD DONE SINCE I TOLD NOT TO DO ANYTHING. WHEN I ARRIVED THEY INFORMED ME THAT SINCE SHE DIDN'T HAVE THE PROCEDURE, THE BLOOD TEST WAS NOT COVERED BECAUSE THE COULDN'T SEPARATE IT (FROM WHAT I ASKED.. JUST BECAUSE). WHICH WAS BEYOND THE MOST INCOMPREHENSIVE THOUGHT PROCESS. THEY HELD MY DOG FOR $186 RANSOM!
I BROUGHT THE BLOOD TEST TO A QUALIFIED VET AND HE REVIEWED THE BLOOD WORK AND IT WAS COMPLETE AND NO DIFFERENT FROM ANY OTHE BLOOD TEST. HE EXAMED MY DOG AND FELT SHE DID NEED TO GO ON A DIET, BUT WAS NOT A FACTOR IN THE PROCEDURE.
SO I SPENT $60/MO .. NOTHING THAT WAS EVER DONE WAS COVERED AND THIS CLINIC WAS A RACKET WHO EMPLOYED INCOMPETENT VETINARIANS WHO COULDN'T GET A JOB OR HAVE A PRACTICE ON THEIR OWN.
RUN RUN RUN FROM THIS FRONT FOR PET SERVICES. REMEMBER THAT WAS IN TUSTIN CA 'THE DISTRICT' DO NOT GO THERE!
DOES THE FACT THAT THEY HAVE A WEBSITE FOR JUST COMPLAINTS ..RED FLAG! IF YOU LOVE YOUR FUR BABY LIKE I DO ... DON'T GO THERE.

VERY Un-Professional /Under Qualified team. I took my cat in for a Pre Op test. I was told she had a Heart Mur Mur. AFter getting a second opinion, from Dr. Patrick (5 Star), [protected], told me that my cat had Kidney Disease. I canceled my surgery with Dr. ?. Did she miss that or did she not tell me?
I screwed up and made a hasty payment. The Receptionist, (I want to mention names, but I don't want to start up anything) took my money and is now denying my payment. It was in cash, and I tossed the receipt. I went to the manager, and as we were walking into the Office, she turned and said, (Snotty Tone), "We Don't Owe You Anything". VERY UNPROFESSIONAL BEHAVIOR. Then I told her that the two of the ladies took my money and put it in their pockets, I knew that cause NO Payment was entered onto their computer, and no money in the till. Thats what Legal Aid thinks also. After I told the Manager that, it was, "THATS A LIE"! (Whining) "These girls have been working here for 2 years". What doe that make them, Angels In Heaven? George Zimmerman was an Alter Boy. HE then shot Travon! I called into make an appointment to talk with the three of them. The Receptionist did not give out her real name. There is no Priscella there. Then the Manager did not call me back. Finally we talked. The receptionest, ?, was not at all cooperative when the three of us talked about it. She had a Tight Smile on her face, and a Very Arrogant attitude. She would not answer to me. As I was walking out, they were giggling and talking about me. I believe in KARMA. KARMA IS LIKE 69. YOU GET WHAT YOU GIVE . Remember, Dr. Patrick (look above).
STAY AWAY. VERY UNDER QUALIFIED and UNPROFESSIONAL. They Whine too.

I will become the worse emissary for BPH in Columbia MD at the Pet smart. They did not give me the proper instructions for giving my cat and antibiotic, and after 10 days she is throwing up every day. They claimed she had a urinary tract infection.

When I brought her back they took no responsibility and basically gave her back to me and said "see ya" because I didn't want to pay $99 for a new UTI test.

I told them the problem was her vomiting and they didn't do anything to address that.

So I took her to a reputable vet in Columbia MD. Unfortunately she's still throwing up every day.

When I went to cancel the plan I found it AUTO RENEWS and they slapped me with the rest of the payments for the year even though I expected to go "month to month".

Not only are their Vets the bottom of the barrel, they lack any ethical standards.

I tell everyone I meet with an animal not to go there!

I have been using Banfield for more years than I can count. I have several little people in my home and had referred several friends and family in the past, but NO MORE! I find the fact that Banfield cannot or choices not to carry my dogs needed meds on the shelf, unbelievable, all I am told is it cost too much to keep in the store. SO here is the question, why does my pet have to suffer when Banfield advertising they are an Animal Hospital, what hospital says they cannot keep the needed meds in their store because it cost too much. How much can it cost them if I am paying $100 they cannot be paying more than $50, and I am willing to bet they don't even pay that. It is High allergy season, and Banfield vets claim this is what she has to have to prevent her from feeling sick and tearing herself up. This is a multi million dollar company (if not in the Billions) and they cannot keep a pet’s meds in house, how crazy is this? This is when you know just how greedy a company can be. If you go to a hospital they do not tell you we do not have the meds you need so, you will have to shop around while you’re laying here in pain. When my pets become nothing but a dollar sign to huge companies like this I know it is time to put the funds back in a to a smaller vet's care so I at least know I am going to have the best one on one service, and can purchase the script the vet subscribes. I can tell you between my friends and family we have 19 pets currently on Banfield care that will not continue as of the next billing cycle, and just try to stop us and we will be in a court as fast as I can file a claim. Stay away from any place that subscribes meds they do not even carry in their stores. You are only as good as your consumer’s feel you are and some day your business will suffer for the lack of good care following through with your promises to your consumers. Banfield is not a company that can be trusted to do right by their clients, they simply cannot handle the needs of their current base so why should we feed them any more business, I say avoid your pet from having to wait on what should be readily available especially when they are one subscribing that med.

We had a healthy toy poodle that had stomach cramps. We had the best wellness plan offered yet they still said they needed to run tests not covered in his plan that added up to over $1000. They had not even run the tests covered by the plan yet. I told them to run the tests covered by his plan and we would go from there. was told everything should be complete in 2 hours. Due to my driving distance I found a place to have lunch and returned 2 hours later only yo be told that it would be another hour. I waited and after an hour I inquired again and was told the doctor was in a meeting for 2 hours. At that point I totally lost my cool and told them to get my dog. Then and only then did the doctor come out to talk to me. He told me the tests were inconclusive and that he needed more testing. I refused the additional testing. I spit of what I told them about running tests outside his plan they still charged me over $200 for tests not covered. All that and I still didn't know the problem. When I got home I went to Pet MD on the Internet and found that given a little Pepto and a change to a different food easier to digest should cure the problem and, WaaLa, problem solved.

In addition to the above I would like to add that Banfield's incompetence led to the death of my dog. After a teeth cleaning we noticed our little guy developed a hack. This we found later during a trip to a ER (not Banfield) was due to a collapsed trachea probably caused by being strapped to the table to tight. He was to old for surgery and the problem eventually caused fluid buildup in the lungs and an enlarged heart. We always took care to use a harness and not a collar to avoid this.

In short Banfield is out to make a buck as is most hospitals are today. They don't care about your pet and will milk you for every cent they can get. I believe the hire the bottom of the line vets that conform to their way of doing business.

If you love your pet Banfield is not the place for you. Shop around and find a Vet that cares about your pet and you.

Banfield is a clear case of the right hand not knowing what the left is doing and not learning from their mistakes or wanting to.
Avoid this company like the plague because when a corporate office is inept in this type of business, they not only don't care about you but, be aware, your pet suffers for their happening way too much to be an isolated or inadvertent error, too little, too late, continued attempt to spin public opinion that they spun into the gutter all by themselves.
It is a scam, deliberate and not worth putting your pet's life on the line to risk doing business with these liars and the highly unskilled vets they fail to, but promise to be a consumer protection resource "if" there's a problem. The only guarantee is there is will be a problem that could cost your pet's life and they won't do anything to prevent it or "man-up" when it does. There's no "IF's" - This is the most pathetic excuse for an "animal hospital" out there; love your pet and avoid this company's sheer incompetence on every level possible.

fhl,
(Sorry if you come across this message again. We have responded to your issue on other forums as well.)
We are so sorry that you have had to experience this frustration. Client service is very important to us, and we certainly hold ourselves to a much higher standard than this. I know you've already been through a lot, but we'd like another opportunity to speak with you, if you are willing. We were unfortunately able to identify your file based on this post, but please be encouraged to call our Wellness Plan Relations team, which is usually very good about helping in situations like this. The number is [protected]. Also, please know that your feedback has been escalated to all client service teams and we hope to use this experience to continue improving our service.

I'm sorry to hear that you are having such a bad time with Banfield. They have been pretty decent to me, but I have read of some pretty bad issues.

Two weeks ago I scheduled my dog to get spayed. I had a hard time getting in touch with anyone in the first place, but when I did I spoke with someone at the Humble, TX Banfield. After going back and forth we finally scheduled the procedure for today July 22, 2008. I got up early to take my dog in and set up a pet sitter for my other dog so that he won't mess with her. I am trying to go out of town and this was really the last possible week for me. I made the person aware that she had never been there and she said I just had to bring my records from the other vets. So I did.

I showed up there today and not only were they surprised to see Schatz and had apparently overbooked, but also they said I'm sorry we cannot perform the procedure if she has never been here. What a waste of time. I could have had the procedure done somewhere else. This is really my fault though because I already had similar issues with a Banfield in San Marcos. I just thought that it was San Marcos that was incompetant. My boy dog got neutered in San Marcos Texas Banfield and was rescheduled FOUR times and cost me extra money to get unneccessary blood work because he might have a liver problem. Once the results were back- OOPS no it must have just been something he ate the day before. No worries we can reschedule.

When I got to Sugar Land this year I was hesitant to buy the optimal wellness plan since they told me it transfers and it doesn't. But I thought it would make it easier on my parents to just take them downt the road to Banfield. They sold me the plan when they didn't even have a doctor. (San Marcos did as well).

Of the THREE Banfields I have gone to, they are ALL INCOMPETANT. I will not give them another chance. Not any of them. When they cause problems they don't even try to fix them. Although the lady was nice, she really had nothing to offer me in the way of a solution. I'm disgusted with Banfield and with myself for giving them too many chances.

BANFIELD PET HOSPITAL OF HORRORS STORIES...keeps growing! Consumers have a powerful weapon, the web and word of mouth! TAKE TO TWITTER, FACEBOOK, COMPLAINT PAGES and stop this disgusting, greedy corporation from harming more pets and bank accounts!

We want to reach out to say that we are sorry for the loss of your guinea pig. We know that the loss of a pet is always difficult. If you would like to speak to someone about the treatment, or medication, you received at our hospital, please be encouraged to call our Client Advocate Team. The number to call is 877.500.2288. Thank you for providing this feedback, and please accept our sympathies.

They are not at fault here. You received medicine, and now you must pay for it. They would be required to throw it away anyways. Why should the vet be at a loss? Sick pets may die, it's a risk you take even when treating them, so Banfield has to draw the line somewhere.

I apologize for your loss though.

This is ridiculous to be honest...so u know it takes longer than a week or leas to have hairloss from having mange...so to be honest ur pet already had it...because if u have read up on mange it is hereditary and its passed from the mother ( demodex) ...so honestly maybe u should be well informed before making such an accusation and making urself look like an uneducated person

On the web the Banfield Pet Hospital of Horrors...grows! The complaints of abuse and price gouging is truly OBSCENE! As consumers that have been affected by Banfield, it's our responsibility to get the alarm out! Take to twitter and facebook...help save another pet and owner from this pain!

We are sorry to hear your puppies are experiencing skin issues that you discovered after their surgeries. It sounds like your veterinarian was concerned about possible demodex mites that live in the hair follicles of all dogs. When a dog experiences any kind of stress, like that associated with hormonal change, rapid growth or surgery, the mites can overpopulate the hair follicles. This can lead to hair loss which tends to look very patchy. The diagnosis can be confirmed by gently scraping the very top of the skin and looking at it under a microscope. Sarcoptes mites, which are less common and are contagious, are harder to find and may require multiple, deeper skin scrapings. Demodex mites are not contagious and don’t come from the environment. Treatment may or may not be required depending on several factors, which is why it is important to have your veterinarian perform a physical exam and check. We understand your concern, and we hope your puppies get well soon. If you have additional questions regarding your pets’ care, please feel free to contact our Client Advocate team again at [protected].

We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to discuss what happened.

Only thing Banfield should be used for is vaccinations. I took my dog in to get checked for breathing difficulty, was told nothing was wrong. Next day, his breathing had become more labored, went back in, and was told his breathing was not normal. They ordered an X-ray which I had to bump up coverage so I would not have to pay $180ish out-of-pocket. They said to get a consultation from a professional they would have to send the results to CA although they did not see anything (assumed it was allergies) and had to pay $78 for that which was not covered under the plan (was not told this when I called ahead of time and aside from that - ARE THEY NOT QUALIFIED?!) was told again he should be fine. Next day, my little guy had gotten worse.. Finally gave up and called a local vet and found that he had kennel cough and had progressed to pneumonia in which I had received medication and he is doing much better. Through all of this they had treated me as though I was being hyper paranoid and dismissed my concerns.

I have heard many more stories after expressing my disappointment to others about the Fayetteville Banfield. If I could give it a negative, I would. We have never had any health problems until this past experience and their disregard did not help with the massive amount of anxiety that I already had with my normally healthy dog.

If you have true health concerns for your pet, this is not the right place to go.

It's called a spay or even spayed, but not spade... just saying.

I took my dog in September 2012 to have her teeth cleaned. I dropped her off at 7:00 am. Her teeth were not cleaned until 3:00 pm. A few days later I noticed that the I.V. sight was infected and her leg (including her paw) was swollen. I took her back in and had to have the wound cleaned, a steroid shot & antibiotics. I was charged an additional $121.00 for their incompetence. I am noticing a limp my dog has in her back left leg. I will be taking her to a vet that has been in practice for many years & I have heard from those who go to him, that he truly cares for animals.

What they did is signed your animal up on a wellness plan and on the same day they took your animal to the back and used up all your wellness plan services on that day. What the field leadership teachers these doctors and assistants is to sign everyone up on a plan and make sure they use all the wellness plan services up that same day, that way if you choose to cancel the plan they will say you used up all your services and if you cancel the plan you will have to pay out of pocket all the services they used up that day. They probably did a comprehensive exam, blood work, gave all the vaccines, heartworm test, check the stool for parasites, dewormer, Tonography, ear swab. The more services they use the first day the more credit the doctor and hospital get from the corporate office. The field leaders get daily reports on how many clients sign up for plans and how many of thoses clients did they do the comprehensive exam for. If doctors don't do that comprehensive exam and other services on day one they are questioned as to why? I'm told that a full comprehensive exam is worth well over $100 of credit that doctors gets credit for that day.

I trusted Banfield because it is in the Petsmart that I shop at regularly. I wanted an estimate on a tooth extraction for my 12yr old dog. I was convinced to sign up for the wellness program because everything is free, free, free! Lies, lies, lies! After I agreed I was told that my dog needed this test and that test and this medication and these shots, etc. They took him out of the room and performed these mysterious tests. By the end of the visit I was billed $383.50 for all these absolutely necessary tests! No dental cleaning or extraction took place. I was told the extraction would be between $300 - $600. I left there feeling totalling scammed and went home to read the fine print which was not provided to me before I agreed to the plan. When I realized this plan was not cost effective I decided to cancel. In the plan it plainly states you have 5 days to cancel the plan. I called less than 24 hours later and was told I could cancel but would have to pay an additional $492.48 first. For what? They didn't do anything! I will pay for the plan for a year but I will never shop Petsmart again and I will contact every newspaper and blog in this town. This is the Banfield pet hospital inside the Petsmart in Mokena, Illinois.

BANFIELD PET HOSPITAL OF HORRORS stories are growing. This obscene corporation is PROFIT driven above all else! Banfield doesn't care about the pets/owners...the BOTTOM LINE is all they care about. $187 BILLION FOR BANFIELD AND JOHN F. MARS OF MARS CANDY WHO OWNS BANFIELD HAS A PERSONAL WEALTH OF $13.8 BILLION! Profit trumps fair and decent care of animals and people! BEWARE OF BANFIELD!

I agree completely that unecessary tests are being performed. I have purchased the insurance that costs close to $400 a year. This plan includes dental yet the past two years I have had the insurance I have been required to pay for additional testing.

Last year it was the blood test was off - a couple of different blood tests and $100 later - the blood was ok and the dental procedure was performed. This year I'm being told that the pre-meds relaxed him too much so they did an EKG and now there is an enlarged right side of the heart and an additional $280 for x-rays must be done before dental cleaning can proceed. Without the x-rays they will not do the cleaning for which I already pre-paid.

This will be the last year that I use Banfield since I've already paid for the insurance that doesn't provide the benefits without additional cost.

UGG Boot ist both comfortable and warm.
It would help you show your beauty and in cold winter und keep you warm.
Online shop http://www.uggbootshop.de/