Banfield Pet Hospital
reviews and complaints

I brought my dog to Banfield yesterday...we got conned into the wellness plan also. We also thought that the neuter surgery would come free with the plan, but for some reason there is now an extra $170.00 charge associated with it. It costs $60.00 to get your dog neutered at the Humane Society. Every time I have been there for a visit with my dog, I leave angry at how I was treated by the vet, the technicians, and the front desk help. Yesterday, I asked some specific questions about the bile acid tests that were ordered for my dog and the "liver supplement" and antibiotics that were prescribed for a high ALT level and was given a very dismissive and incomplete explanation by the vet. When I asked for the test results and refused to buy the drugs, stating that I wanted to do some of my own research first, the vet threatened me that I would end up spending more money in the long run because she would make my dog take all of the same tests over again the next time I brought her in if I didn't treat her immediately. She was visibly angry with me and acted very rudely. We have paid for the wellness plan for the whole year already, but are never bringing our dog back there just on principle. Save your money and go to a real vet. Banfield has inadequately trained staff and employees have awful interpersonal skills.

Yesterday I took my 3 month old kitten to them (Banfield, East Hanover, NJ) for an exam. The vet techs held him down to take his temperature and started screaming. 2 hours after we got home he went to the bathroom and I saw blood dripping out of his butt. I took pictures of it, it was a lot of blood. I called today and told them how horrified I am. I’m bringing him there later today so they can examine him. I can’t believe what they did to him. Are their vet techs even trained?

FYI----- You should know that with any surgery comes a chance for complications... In any animal hospital when an animal goes in for surgery they usually have to get their early in the morning. An examination is done, bloodwork is done, Per-op mediction is given and then he animal needs recovery time, all this does take time..., not to mention the animal needs to have an IV cath. placed, surgery site need to be shaved and sterile, then animal recieves Post-op medication... this does take time... Sorry that your dog had complications in surgery but understand that it does happen... PETS DO COST MONEY! Vets do not have a glass ball to tell what kind of complication can occur... Its a science... If you dont know this you shold not own a pet...

I completely agree. I brought my two dogs there and they are terrible.. I went in there for Giardia shots/vaccine and a week later my dog had giardia even though I paid for the vaccine. They have given me so many medications that do not work. The staff there is rude and uneducated about dogs. When I called to ask a question about Distemper the reception told me to get a Parvo test done.. I was confused because I knwo Parvo and Distemper are two different things. I questioned her again asking "why would I want a parvo test done if I think my dog has distemper?" She then told me it was the same things!

I usually end up waiting for HOURS to see a vet and to actually get the medication. Even when I see the vet they rush and don't take a close look at my dogs. I had to bring them to another vet eventually because my dogs kept getting sick and Benfield didnt help. DO NOT GO THERE. I got fooled into the Wellness program. DO NOT FALL FOR IT!

banfeild hospital also caused my dog to die. they lied to me and the wellingness program is a bunch of crap. I took my dog to a 3rd vet and please tell me im correct. my pomeranian had a kidney stone blocking his urine and his bladder was so full that the tech said to me his bladder is so full leave him on the floor.after all we were there for 3 hours trying to get a urine test but my dog struggle to go. so the vet comes in and says he is going to insert a cath and back the stone back to his bladder. i said ok and he said come back after 2pm . no more than 4 mins later the vet calls and says that he couldnt get pass the stone and my dog let out a horrible scream and he said that my dog ruptured his bladder. i ask him did he empty the first he said no that it wasnt nesserary. please tell me its only common sense

Some words from a veterinarian:
Yes the L in dhlpp stands for leptospirosis. You are incorrect about it not being a fatal disease. Lepto causes acute kidney failure and can be very deadly and treatment would be thousands of dollars. It is a zoonotic disease, meaning people can get it. And people can die from it. It is not a s common here in AZ than in, say, the Midwest. with such a serious, dangerous disease, however, for most dogs, vaccination is safe and prevents a deadly but unlikely disease. It is available as a vaccine separate from dhpp. In a dog with allergies however, I would consider distemper, parvo and rabies the necessary ones, and possibly bordetella depending on direct exposure to other dogs.
4 doses of parvo combo vaccines should be given if vaccines are started on time at 6 weeks old. The short explanation is that there are maternal antibodies that interfere with the effectiveness of vaccines. Immunity from vaccines in young puppies do not last very long. If vaccines are started when pups are older, only 2 doses are needed . That would be if started at about 12 weeks. ( so one at 12 and 1 at 15 weeks). That should typically be ok, but some studies show they need to be older, like 18 weeks for the final booster. Also some breeds like rotties are very suseptable to parvo and an extra booster is recommended.
A puppy that received vaccines at, say, 7 weeks and 10 weeks is Not protected, long term, from the vaccine due to maternal antibody interference.
I'm familiar with banfield. While it is a big corporation, it is made of individual vets and staff members. Each vet will practice medicine in his or her own way depending on schooling and experience, etc. Banfield offers many vaccines but does not necessarily recommend them for every patient...it is up to the vet to decide what vaccines to recommend to whom. Any vet should explain the vaccines, what they protect and risks. You can walk into a different banfield and have a completely different experience. I would have left that particular banfield office (which one?) if that were my dog, certainly, but there are some good, caring banfield vets out there. You should call their corporate office and tell them what happened with the first office.

banfield is completely negligent. recently banfield has killed a womans dog who went in for a cleaning after giving him too much anesthesia. (im a vet student, so i know all too well about how dangerous it is!) they then gave the little eldery lady a BILL for her to pay. AFTER THEY KILLED HER DOG. ugh! prior to that, some ignorant employee gave a womans dog 5 times the dosage rate for an injection. when the owners returned home, the dog started having convulsions and the owners rushed him back to banfield, said "WTF DO WE DO!?!?" and they looked at them like "oh...gosh...you should take him to an emergency room!" and let their dog die, since it was too late by the time they got there. i meant to ask my teacher who i can bring this stuff up to but i keep forgetting. :[! banfield sucks for sure. im sorry about your kitty!

I have been working for Banfield for over a year and understand what really goes on. People need to be more educated about the tests and diseases that affect your pets.

Most tests that are done are sent to an outside lab, they charge us and that is why we have to charge. I have to pay every time I see my Dr even if it was 2 days ago. Dr's are not God and can only do what is humanly possible with the tools they have.

It is very easy to say things when you are not in their shoes. I have been working in this field over 5 years and I have seen privately owned practices that are 100 times worse than Banfield. I am very sorry for your loss and I do understand. Just remember not ALL Banfield staff and Dr's are the same.

I am very sorry for your loss.
I am considering working for Banfield, so I am carefully reading the positive and negative posts on the internet.
I think it is important to recognize that although Banfield is a corporation, the support staff and vets are different. The treatment plan to do blood sugar testing, repeat visits, and the blood sugar curve is very sound (although it does sound expensive). There are vets out there that will throw your pet on insulin and not recheck anything. No different than human medicine, some cases of diabetes can be tricky and just don't respond how we would like them to. Your problem was compounded by the respiratory infection. To be completely honest with you, you would and should of had just as many visits at any other hospital, even if you saw me. Any additional statement or guilt is otherwise completely out of line, and that I couldn't comment on. Again, sorry for your loss.

Sorry for the loss but your puppy could have been exposed to Parvo in the environement. At 18 weeks, he should have 2 - 3 vaccines for parvo and, if this was not the case, that is hardly the fault of Banfield.

puppy could have gotten parvo anywhere. So many healthy and sick dogs come through petsmart. Parvo lives in the environment a long time. Someone can get it on their shoe on some sidewalk somewhere and track it into the house.
Why do you expect free vet care? Vets are supposed to treat all sick puppies for free? Do you expect your physician to provide free treatment when you are sick?

I am very sorry to hear about your loss.
I am reviewing many of the posts on the internet about Banfield, because I am considering working for them.
I was suprised to hear that they thought he actually could have got parvo from the hospital. In general, he would have to come into contact with the infected feces from another dog in the hospital. In any hospital, that would be very difficult to happen. The real question is how long did you have your pet after getting him from the pet store or breeder. If it was a week or so, he very well had parvo beforehand. Just a point to note.

I was signed on Banfield's wellness program for three years. When we decided we no longer needed it I called to cancel it. They said I was under a contract. So I willingly payed them up front for the remainder or the contract ( I was on automatic withdrawal ). They told me I could use the rest of the plan I had now pre payed for. But in order to keep the plan from renewing I had to call another department to cancel my plan. So I did that. Then when I took my dog in for her six month examination they told me I was not on the plan anymore. So I decided to call there wellness relation team ( what a joke! ) After waiting on the phone for 25 minutes I got to speak to someone. They put me on hold for another five or ten minutes then came back to say because I said " cancel" (what they told me to do ) in a recorded phone conversation that they could not honor our previous agreement. So I asked them to refund my money. They said because the transfer was made in another department there was no way of tracking the transaction. I said I had my confirmation number. this didn't seem to help basically I was flat out robbed. Because I was a good customer that payed my bill. I will tell everyone I know what a scam this company is! Don't get suckered in to doing business with them.

Tustin Banfield is I believe a franchise owned by a group of Korean Veterinarians. They are VERY money hungry, and my experience was not good there at all. Upon initial exam of a puppy, and after I signed up for their "Wellness Plan", I was "pitched" on buying a "skin scrape", and a blood test...just in case of skin disorder. I declined the "invitation" to pay $150 that day and went on my way. Next time, my puppy had gotten into some type of substance which made her sick. They charged me over $200 to tell me that she had eaten some rat poison, and they gave her some charcoal and a pain shot. $200! The next visit was by far the most upsetting. I learned my dog had a skin condition. They wanted to give an antibiotic shot, some oral antibiotics, and a liquid. The $85 "liquid" I later found online for less than $35, and the lousy 14 antibiotic tablets cost me $35! I found them online for $11. The worst part is that they never advised me that I had an option to have a WRITTEN prescription in lieu of them providing the meds. A convenient omission to say the least. I called and expressed my dissatisfaction and I provided some feedback...constructive feedback. No hard feelings, shame on me for not being informed, but watch these Korean Vets! They OWN the franchise and make a killing...

Sorry to hear about your problem with Banfield, but i must say bloodwork should be done prior to your animal being neutered. If my Vet hospital called me and told me that they could not do surgery because the blood results were not normal i would greatly appreciate it. If the vet even had a doubt i would not want the surgery performed, my aniaml is to precious... I would think i would be responsible to pay for the bloodwork that they performed that day. Sometimes these blood machines levels can be off but it has nothing to do with the vet. i would appreciate the fact that the doctor was honest with me, and posponed the surgery. As for your kitten having a vaccine reaction, it does happen. I have never heard of a vet office forcing a client to vaccinate their animal, you have to take some if the responsibility. You signed a contract for one year and should have voiced all these concerns before you joined. Diid you expect to cancel your plan and not pay for services already performed? Having an animal these days does require spending money and doing your research... They deserve it...

Same exact thing happened to me. Only good thing is that we stopped taking our kitten to the banfield hospital after they ran blood work prior to castration and when their "home" test failed charged us 115 for it and did not do the castration. Since than we stay away from banfield and tried to cancel "wellness Plan" we were tricked to sign by a receptionist. She said "Ohh you can cancel at any time". She forgot to mention that even though you can pay monthly in addition to the membership fee you are responsible for full yearly amount or if you decide to cancel before 1 year you will be charged for the services that were done on your pet. Stupidly enough we did not read the agreement. So now I am tying to cancel the wellness plan and am being told that I owe the hospital 200 for the services they done.
My kitted almost went into seizure when they gave him leukemia shot. We had to pay for blood work that had one item (Crea) out of normal range by .1 (1.3 normal we had 1.4) which did not allow our kitten to be castrated. Keep in mind that the secondary (urinary) test was suppose to be done to verify the blood results but was never offered.

Bottom line is Banfields pet health services are horrible. It is like a conveyor to make $$$. They do not care about your pets. Their lab facilities are not accurate and again are probably adjusted to make $$$ for the bad test results. You can't get out of this so-called wellness plan because regardless of what is supposevely covered by the plan you owe them money from day one, and until you pay one full year worth, you will not get out. They are like a bad plague you can't get rid off. I doubt that the amount of service they claim they will provide amounts to the total you will pay by the end of the year.
I will be picketing in front of Mountain View banfield building this Sunday.

I am sorry for your story. It sounds as if you are being treated badly in such a sensitive time. Im sorry that the wellness plan experience was so bad for you. Its not meant to be such a catastrophe. The idea behind it is that you get a prepaid package of services your pet needs at a discounted rate. If it were insurance that covered everything, it wouldnt list what is included or have four different levels. Im sorry, but that is a common misunderstanding. You should be allowed to cancel at any time however and I am not sure why they wont allow you to do so. Normally the process is that they take the services that you use over the year off your wellness plan, they add up the cost and if what you have utilized is more than what the your 12 monthly payments would be they will not cancel it early because it will be more expensive. On a wellness plan you are getting everything at a discounted rate, to cancel early, they take into account everthing at full price. So you are basically getting a preventive care package and the cost of everything is split over those 12months. So you can use all the services up front the first day, but you cant cancel the next month. You have to pay for the services that were used, and they draw the cost out over a period of time. If you did not utilize the services, and what you have used is less than what the plan would cost you over 12months, they should cancel it early for you. Normally you can cancel it early anyways, but if you have used most of the services, since you are getting about half off, it usually would cost you an extra $300-600 to do so. Which makes just riding out your contract more cost effective. If you for instance use your dental cleaning and then want to cancel 2months into your contract: it costs you 2 months x $30, however they are going to account for the $200 procedure as well as office visit fee, waste disposal fee, ect.
Im very sorry if anything got lost in communication. I am sorry for your loss, I know how hard that is. And I am very sorry that something that was supposed to make things easier is in fact causing you undue stress.

We apologize that your visit to one of our hospitals has left you feeling this way. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at [protected].

Why are you so rude? Clearly that was a typo as the poster spelled the word correctly later in the post. Say what you'd like, Banfield has some serious issues that require attention. It seems as if you take these complaints personal. You've no idea how helpless you feel when you trust your beloved pet to the care of someone who harms them. Never mind that you've actually paid this person.

ok [censored], you can treat kennel "cough" not caugh(

Ok, that is a mark of a horrible person and doctor, but you can't judge all locations by one crappy doctor. I have worked for private vets who are at least as bad. I have worked for vets who have overbooked holiday boarding and then left your beloved pet in it's cramped carrier for a week at a time. I have also worked for tremendous private vets, as well as 4 different vets at Banfield who were wonderful. And the wellness plan does save many pet owners money. For many people, making monthly payments is the only option for dental care or even a spay or neuter. Bad vets are everywhere, not just in corporate clinics.

Banfield are ###, thieves. Solicited HARD for me to purchase Well-care plan when in Los Angeles Banfield emergency for one of my dogs literally on way Moving to another CA city 3 hrs away. They ASSURED me there was a Banfield in that well known city, and that I'd need a vet there under health circumstances of dog. True, so I bought plan. When in new city looked up location of Banfield. Nearest was 1 hour 45 min away! I called LA Banfield that sold it and they agreed I should be allowed to drop but could do 0 but give me 'corporate' number, who REFUSED to let me out of plan. They continued to charge my cr card for ea month for duration of yr long plan until I thought to change my ATM visa card so they could no longer bill me. Sadly they had gotten majority of the 'plan' pymts, Still for the one month they could not bill they ruined my credit by still refusing to conceded they sold me a service they did not OFFER. They may as well have sold me a cruise ticket for a ship that did not exist. This yr, 3 yrs later, they opened a Banefield here in the Petsmart. I tell everyone I can: stay away

you go banfield nurse. once again, if you can't afford pets, and give them a healthy, long life, don't have them. it's not banfield's fault that your dog has an ear infection or needs ear cleaner. it's your fault for bringing your pets into an environment with unclean air.

also, no banfield is going to keep begging you to sign up on the plan. we honestly could care less if you say no the first time. even though it is a great deal, and saves a ridiculous amount of money, we could care less if a client like you signs up on a plan or not.

Ripped, your comment isn't that smart either. Banfield Nurse is right. You can't judge a whole company by one dr. i know that you can't judge a bump or lump just by looking at it or touching it. you have to draw fluids from it and send it off to be tested. that is the ONLY way to see if it is cancerous or not. so, whoever told you it was cancerous without taking a piece of it must not have been a dr. it was probably the nurse or even the front desk person for that to happen. and for you to "have to ask" the dr for medication, that can't be right. you either didn't give the dr a second to offer any type of medication or the dr didn't want your money.

You were one of the lucky ones. Thank goodness you were able to get to a competent vet. As far as the useless comment above made by a Banfield nurse what would you expect. Certainly one can see by the hundreds of complaints on Banfield they should be put out of business.

Don't judge the whole practices because of one doctor's mistake, yes i know he is wrong and should have adviced u to do an Aspiration biopsy. but this doesn't make all of banfield's practice bad because of a dr's mistake.

OK, not because i work for them i would say that, but i did work in a nice looking highpriced emergency hospital and other general practices.
The plan is a great deal, why because for the retail value u pay only 50% for the services u get with the plan not to mention office visits are always FREE, meaning if u go there lets say 7 times a year u already got ur money back just from the office visits
Come on there is no vet hospital that would give u free drugs, also the medication price is within reasonable price, DO UR RESEARCH FIRST BEFORE SAYING IT IS A RIP OFF.
also working in other hospitals never seen free services been done to animals they charge u for every thing and u have to pay 50% upfront or LEAVE. u know how many times we helped owners who can't afford estimates specially if u r one of our plans client, that u don't like.
just today our Dr. insisted on giving free medication worth of at least 50$ beacuse the owner couldn't afford it, also free xrays for another pet. SO PLEASE DON"T SAY BANFIELD IS TRYING TO RIP OFF SOME ONE< WE NEED TO MAKE MONEY TO SURVIVE LIKE ANY OTHER PRACTICE AT LEAST WE R PROVIDING A FFORDABLE SERVICES AND COPASSIONATE CARE.

The Banfield Pet Hospital in Daytona Beach is nothing but a scam to get you cash.I took my dog there for an ear infection, it was on a sunday the only place open.They diagnosed him, prescribed medicationat a cost of $149.00.Yesterday when i went to take him outside i noticed his ear bleeding, so i called, they said no problem bring him in .So i didand thats when they tried to screw me to the wall. They examined my dog, and the tech said she wouldbe right back with a plan.When she came back in the room she told me my dog needed surgery right away at a cost of$1360.70 to$1700.87. I told her she was out of her tree, but before i could leave they made me pay for the office visit$33.95.So i paid for the same diagnostics twice.So when i left there i went to Val-u- vet around the corner .They diagnosed my dog, treated him with a shot of penicillin .and cleaned his ear for$86.60 The dog is feeling better, im happy .The lesson is Stay away from Banfield Pet Hospitals .This one needs to be investigated by the state of florida

This place is a total rip off. They were more interested in running tests (spending our money) than treating my dog and at the end of the day transferred us to an emergency clinic. Should have started at the emergency clinic to begin with, who would have thought it was cheaper. The tests Banfield sent to the emergency clinic were of no help to the emergency clinic and the EC vet did not even know why they were choosing to run the tests they were. EC vet started treating with antibiotics, even though she did not know the problem either, which is what Banfield should have done to begin with. If you care about your pet spend the extra money to take them to emergency, it will be cheaper in the long run! Banfield is AWFUL!

Ok, so a year ago, on the 12th of December, I took my dog into Banfield because it was closeby work, I figured it was a decent place since I had had a dog before and had to give it away to a family member who said she gave it away to a vet thinking she'd care for it much better seeing as how the dog hadn't had its vaccinations with me. I was young and naive and thought Banfield would help with my new pet. They told me about a Wellness Plan and that it would take $22 out of my checking account on the 12th of every month to pay for all the expenses and care my dog would recieve. I signed the contract and the lady said I could renew it next year if I was satisfied with the service. So a whole year goes by that we do this and overall, I was satisfied, but I was not planning on going another year because one year of those $22 payments is $264. So Banfield made my last appointment with my dog on Dec 18th. I hadn't noticed the contract would end on Dec 12th, but I went anyways for the last one. My sister had to pick up my dog and told me they made another appointment for him in Feb 2010. I was confused...this was supposed to be the last one. I called Banfield and they told me that the contract automatically renews so to end the contract, I'd have to call customer service, which I did. I finally did my research and was upset at what I saw. All the things that it cost me to care for my dog was significantly cheaper anywhere else. I called to end the contract and they told me that the new contract had already started and my dog had already had an appointment using money from that contract. She said it'd be cheaper to just finish another year's worth of that $22 payment every month. I was obviously upset and asked if there was anything I could do to get out of it. She said I could pay for those months that I won't use. Paying for service my dog won't recieve? She said she could get rid of January and February's "payments" which brought it down to $197 that I could pay before March 5 to get out of the new contract. She said that in the meantime, Banfield would automatically take out $22 every month on the 12th out of my checking account. She said that it would make my payment lower, but I'd still have to pay for it. I don't know what to do. She's saying that in that one visit with a renewed contract, I've wasted $197 that I have to pay back to them. No visit is that much! My problem with this is that I can either pay the 197 for visits I won't use or I can go a whole other year with a total of 264. And if I pay for the 197 and take him to another vet, that's more money! It'll be cheaper for the things the plan hasn't covered, sure, but I'm not sure if it will be more than $60, the difference between the 197 or 264 I'll have to pay...ugh...i know i messed up. i guess i was desperate to not lose another dog to illness when there was a convenient clinic...what should i do? the only thing that absolutely *** me off is that banfield knew that by making the appointment a few days after the contract ended, a new one would start and i'd have this problem...

I took my toy poodle to Banfield Sunday with an upset tummy. They did some initial tests found no parasites but wanted to do further tests. The initial "estimate" was $94.00 which seemed reasonable.

The doctor came in and check my puppy and said they needed to do an Iv for dehydration, xrays, led me to believe he may have "twisted intestines" so I had no choice on Sunday but to let them test.

The fial bill came to be $661.05! When I picked him up after 5 hours, he was fine and has been fine ever since. All he needed was something for his tummy. They wanted him on a Prescription diet dogfood for a few days and I had to buy that separately, nor did they start him on any medication - told me to do it at home.

This place is a ripoff from the word GO. They obviously take advantage of people in their time of stress over their dog. I have written their Corporate office but imagine nothing will be done. The charge for blood work was $126+ - the dog weighs 3 lbs, how much blood could they have taken!

I will never take any animal to them again and will tell all I know to leave them alone. Emergency vets are more reasonable than this place is.

http://www.youtube.com/watch?v=YugT3uDpinA
Sorry for typo
All the DVM's are paid on comission, 20% of each bill.

All the DVM's are paid 20http://www.youtube.com/watch?v=YugT3uDpinA% of each bill, it is a comission job!

They must answer to the medical fraud they are billing and stealing your money they only pay the DVM 20% commission on each bill.
http://www.youtube.com/watch?v=YugT3uDpinA

We have had our GSP hunting dog in the Top Wellness Plan for years.
Last year these Hacks, butchered our dog. Removed a cell mass, and only put in a few stiches.
Leaving their office the dog bleeding would not stop.
Next day they needed to put in staples, as they should have to begin with.
The bleeding still continued, I called they said he can't move or it will still bleed.
Next day the staples began coming out. During these days of recouperation, I had to hold the dog not to move at all just to stop the bleeding.
After the staples came out, the wound would get bigger and bigger every day.
I called daily asking what I needed to do next?
After 5 daily trips to their office, they said now we can only treat it as an open wound.
Now it is 3" by 4" square of open wound. Treat it as an open wound was their only cource of action?
After a week of this, I took him to the Specialist and had a real Vet. DR. redo the operation.
Another $1, 500. to correct their hack job.
Staples were again used to close the wound. This time put in correctly, and they held and healing began. Bleeding was never an issue.

Thinking this was only one bad operation, we stayed in the Wellness Plan.
Yesterday he went in for his update, shots, X-rays the whole deal.
I dropped him off at 7:30 am. Expecting to pick him up after 2:00 pm. as directed.
12:30 they call me, "we can't mussel your dog, can you come in and help?".
I drove right over to find my dog running aound their kennel area.
I asked, What 's the problem? They said he just growels at us, and we can't mussel him.
I put his lead on and took him outside, where he took a pee as soon as he got out the door.
Two more steps and he began pooping. I thought he had all his business taken care of before I dropped him off at 7:30 am. But I guess 4 HOURS in the kennel waiting for treatment was too much time. He has never in 10 years of life ever done his business inside and never in his kennel.
No there was not any emergency treatments going on, they just knew they had all day to their job.

THESE TECHS CAN'T TELL THE DIFFERENCE BETWEEN A DOG THAT NEEDS TO GO OUT, AND AN AGRESSIVE DOG? Where do they get these people?

Our GSP is a lover of all. And has never snapped at anyone.
I went back in to talk to the Vet., and discussed What took so long? And why hadn't treatment started. He said, "I don't know? They said they couldn't put a mussel on him?"
I said, "Why don't you have any system in place to put a mussel on? If that's want you need"
He had nothing to say.
Now I need a new Vet. We only began at Banfield because our family Vet of 15 years with other dogs retired.

Needless to say, NO WELLNESS PROGRAM ever again.

I wish I had read more about these Hacks before we ever began any program.

Mario,
It’s our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to discuss your visit.

I do agree my previous boyfriend gotten a dog and I took her in the vets at the banfield office and they got me to sign up. Well later approx 3-4 mths later him and I parted our ways and I sent the dog with him for she was too agressive and destructive. I immediately called the rep. and she stated that I would have to pay the remander of the year of service. 130 bucks. I was blown away I could not believe that I still had to pay for a dog I no longer owned. Its a complete rip off.

I don't understand why your mad at Banfield. I can certainly understand about the long wait time and improperly weighing your cat, but when the veterinarian can find anything wrong after she does a physical exam, what is she suppose to do? They need to do internal tests. Vets aren't psychic and at least she didn't say, "I don't find anything, so she should be fine. Just take her home and see what happens." Every place has different pricing for lab tests, just needed to call around a couple places. Also, it sounds like the Vet asked you all the same questions the tech did...so maybe thats how they double check that they are getting all of the symptoms correct for your pet's medical record. Sounds like they were thorough to me. I think its sad that you were just about ready to put down your 1.5 year-old cat so quickly.