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Banco de Oro / BDO Unibank / bdo mobile prepaid reload faulty

tried to load 100 pesos from my savings account using BDO mobile app. it says unsuccessful. so i tried to do it again. failed again. i checked my account balance and 200 pesos was deducted from it. but nothing was loaded/transferred to my mobile number. its just 200 pesos. but its still my 200 pesos. and it was gone.

this was yesterday august 1, 2018.

please return it to my savings account.

Al
Aug 01, 2018

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