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Resort room conditions
***UNSAFE*** I would definitely AVOID! Price/performance ratio is very low here for a “resort” and safety hazards are not top on their priority list. The staff was very friendly at the front desk however, from the moment we set foot in our room it was a disappointment. Nothing special, rooms are quaint but, you can hear everything going on in the hallway...
Read full review of Banana Bay Resort & Marinahotel
I would like to complain about the Banana Bay Resort and Marina in key West on Roosevelt Blvd. It is a horrible place. Completely run down. The pictures on the website are false. The room has bugs in it. My husband and I got there at night. We warmed coffee in the microwave and after that it was down fall. There were tiny spider like bugs coming out underneath the microwave. They were so tiny and white color that you really have to keep an eye on it. The move very very fast. We tried to make a video of them but you would really need magnifying high lens camera to capture them. Then we started to pay attention. They were on the wall and due to the dim lights we could not see properly, they were on the leather sofa, on the bathroom counter, on the bed, on the microwave counter. We went to the front desk but it was closed. We called Expedia and asked them to call the hotel services. They called 6 times but no one answered. We talked to the security guy and he just said to talk to the front desk in the morning.
Please take action on the hotel it might look nice but it has lots and lots of those small bugs. I don't even know what they are.
2319 N Roosevelt Blvd, Key West, FL [protected]
Is Banana Bay Resort & Marina legit?
Banana Bay Resort & Marina earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Banana Bay Resort & Marina. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bananabay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bananabay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Banana Bay Resort & Marina protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Banana Bay Resort & Marina has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Banana Bay Resort & Marina complaint handling
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Banana Bay Resort & Marina contacts
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Banana Bay Resort & Marina phone numbers+1 (866) 559-1032+1 (866) 559-1032Click up if you have successfully reached Banana Bay Resort & Marina by calling +1 (866) 559-1032 phone number 0 0 users reported that they have successfully reached Banana Bay Resort & Marina by calling +1 (866) 559-1032 phone number Click down if you have UNsuccessfully reached Banana Bay Resort & Marina by calling +1 (866) 559-1032 phone number 0 0 users reported that they have UNsuccessfully reached Banana Bay Resort & Marina by calling +1 (866) 559-1032 phone numberReservations+1 (305) 743-3500+1 (305) 743-3500Click up if you have successfully reached Banana Bay Resort & Marina by calling +1 (305) 743-3500 phone number 0 0 users reported that they have successfully reached Banana Bay Resort & Marina by calling +1 (305) 743-3500 phone number Click down if you have UNsuccessfully reached Banana Bay Resort & Marina by calling +1 (305) 743-3500 phone number 0 0 users reported that they have UNsuccessfully reached Banana Bay Resort & Marina by calling +1 (305) 743-3500 phone numberProperty
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Banana Bay Resort & Marina emailsinfo@bananabay.com100%Confidence score: 100%Support
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Banana Bay Resort & Marina address4590 Overseas Hwy, Marathon, Florida, 33050, United States
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Banana Bay Resort & Marina social media
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