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3.9 75 Reviews

Bally Total Fitness Complaints Summary

54 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from Bally Total Fitness. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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ComplaintsBoard
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9:47 am EDT
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Bally Total Fitness Unauthorized billing

Bally's Total Fitness is an absolute rip off. They are trying to sell me 'debt' to bill collector who are saying I owe 4, 000 dollars for a contract that I just started three months ago. They tell me after the I sign the contract that they charge for the whole contract and they took me for three years. So they add up they monthly charges for the whole three years and what I actually doing is making payments on it as if it is a loan. Incredible huh?

To make matters worse I have a medical condition and I want to cancel my contract they are making me get a doctors not which has the prognosis on it. The date of onset of illness and the fact that it has to mention that I am medically unable to work out. This is absolutely ridiculous they make it near impossible to cancel your contract. Never would I ever believe that it would be easier to cancel life insurance than it would be to cancel a gym membership. Their aggressive tactics just make them seem a like a monster.

Now that I sent the doctors note, they say that since some one else is still on my contract, an old boyfriend, I have to track him down to let him know that he is now responsible for his future monthly payments, if not they will continue to charge me WTF? Plus the doctors note is in review so as long as it is in review they can continue to charge me. Ridiculous! They wont even bring down the price of the contract, even with me canceling it will still be the same price. This is completely absurd. you are d**n right that I am going to fight this. I will not be held responsible for this.

I had no idea I was locking my self into a three year contract and the only way to cancel was a medical condition verified by a doctor. Or living more than 25 miles away from a Ballys. Which is absurd because if there is a Ballys just 20 miles away I would not drive out just to go work out. They tell you all this after the fact. They convince you of one thing then tell you another.

Does anyone know if there are any class action suits against Ballys, or if any legal or administrative action is being taken? I really want to take this to the next step.

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Robert
, US
Jun 17, 2009 5:23 pm EDT

Im writing this in hopes taht we can all do something together to fight this corporate heartless, royal screwing! It was eight years ago that bally's got me and im just now finding out that in 2017 a judgement was brought against me over it. Im tired of this nonsense and nothing happening. Please read my story and decide if you want or can help.

It start for me when I was working at the mall as operations leader at best buy. It wasn't like I made a lot of money or anything just watched over the cashiers, counted money, so on so forth. I basiclly was an underpayed babysitter.

One ay i was walking through the mall and saw a drawing for a free two week membership and figured what the heck, can't hurt, HA. Anyway, about a week later I got a call about my free two weeks. Awesome I thought I was chosen, LMFAO! Just so happens that there was everyone that put their name in got it so they could get you in the office. I was a sucker and fell for it.

I went in, sat down with a very attractive girl, hum? I then thought I was signing my two weeks but was also suckered into paying something? I don't to this day know what I payed for?

Five days after I signed the stupid contract I called them at the mall to tell them it was a bad idea and I will never work out in a gym, nevermind that gym. They proceeded to tell me the contract rules about 3 days or 25 miles.

Now to end my story im in a judgement suit for $1, 400 eight years later trying to get a loan and cant at thirty years old. Please help me take these people down. Many of you have been taken by this and even one poor soul was raped by an employee and yet they still won't let her out of the contract.

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Caroltones
Waterford, US
Dec 14, 2009 8:40 pm EST

Bally's home office has waits of up to 2 and a 1/2 hours to speak with a representative only to be promptly disconnected. Their sales people will tell you anything to get you to sign a contract and then that contract is binding for 3 years. When you complain about being misled by staff you are simply told that is doesn't matter what you were told (even if it was lies) because you signed in "blood" basically, for the next 3 years. You will never be accommodated or treated as a paying customer in any way after signing a contract as normal business must do. They do not care if you are unhappy because they have your credit card # and that is all they care about. In the end, basically everything they tell you in the beginning is a lie to get your money and they make any contact after that impossible.

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Shane Shields
,
Nov 20, 2008 12:08 pm EST

I went to the Humble, TX Bally's Total Fitness back in Sept 2017 . I signed up for a month to month contract cause i already had a 24hr Fitness membership but that facility was quite a ways from me. So after 2 months i decided to cancel the Bally's because they closed at 9pm and i ususally didnt get home til after 9pm at the time, so I ended up at 24hr fitness all the time and keeping this was a waste. SO when I called they told me i couldnt cancel becasue i was under a 3 yr contract. The sales person at Bally's lied to me and told me that i was on a month to month and could cancel at anytime. I have been struggling with them for the past 2 yrs trying to get this off of my credit. So far nothing has changed. Does anyone know who i could contact to put a stop to this.

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katedid123
Hagerstown, US
Apr 19, 2010 3:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

DO NOT sign up with this gym. They refuse to cancel my membership. I called the 1-800 number and waited on the phone for almost an hour to talk to someone. I told them that I had lost my job and could no longer afford to pay for the membership and would need to cancel. They refused. I have had to change credit cards to get them to stop billing me. They are VERY deceptive. Do not waste your time and don't let them trick you into doing the trainer sessions. They are very over priced and you can do everything they "teach" you, on your own. I went to two of these sessions and wanted to cancel and they refused. IT IS A SCAM! Please trust me on this. I had read other complaints but ignored them. Please don't make the same mistake.

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udon
Chicago, US
Aug 19, 2010 1:49 pm EDT

In 2017, I was tricked into a 2-year contract with Bally when I signed up for a trial period. The representative kept saying I can cancel the membership anytime during the 30 days trial period but she NEVER mentioned I need to workout at least 3 times/week if I want to cancel it. I only went there twice for the first two weeks during the trial period. At the 3rd week of the trial, I called to cancel the membership but they refused. Called couple of times later, Bally just wouldn’t let me cancel it. I disputed the $720 Bally membership fee on my credit card. I never used the service after that! But Bally reported it to Trans Union and Experian and it brings my credit score down!

5 years later, it still hurt my credit score a lot. I cannot even get a better mortgage rate for the refinancing. Anyone can tell me how to remove it from my credit report?

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hsimmons1
, US
May 06, 2010 9:55 am EDT

I willing to join the class action suit because the rip me off of three year contract too. They love to fraud people. I ready to put them off of business for good. They need to close every Ballys Total Fitness in the world.

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Squandylee
Bedford, US
Jan 19, 2010 6:24 pm EST

I joined the local Ballys fitness in Hurst, Texas in August 2017. I joined that location because 1. it was close to home, no need to access freeways to go workout. 2. I am disabled and belonged to Silver Sneakers, this was the fitness center that my insurance said had the best range of equiptment for my needs. In late October 2017 I was diagnoised with breast cancer. I went to the gym and told them that I would not be back until the doctor released me, but I continued to pay my dues, in fact I paid more than the monthly amount due. After 6 surgeries and the recoveries for those surgeries I was given permission to return to the gym. I went there back the latter part of 2017 to find there no Bally's there. I called to find out what had happened, and evidently the gym was closed rather suddenly. Now that leaves me without a means to go exercise with a gym I had been paying dues. The first lady I spoke to said they would reduce my fee to 160. for the remainder of my contract. I felt that was not something that would help me since Ballys refuses to put a new facility out in our area for us to go to. Now the existing building that was the prior home to Bally's is once again up for lease as a fitness center. Where is the justice in taking advantage of us that need and want a service. Now that there is not one close, I am still being harrassed to pay dues for membership in a center that NO LONGER EXISTS.

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Unitedcs
Land O Lakes, US
Dec 01, 2009 9:49 am EST

Attorney General

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Unitedcs
Land O Lakes, US
Dec 01, 2009 9:49 am EST

Contact the Attorney Generals' office for your state. A better business negative report also goes a long way to protect others in your community. Good luck...

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downinTX
Channelview, US
Jan 12, 2009 1:57 pm EST

It took me 2 1/2 hours to find a real live human being at Bally's. If you would like the name and number to a Sr. VP, leave me your email address and I will send it to you. Needless to say, I have had many problems withj them also, but I think this person will help you.

ComplaintsBoard
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2:24 am EDT
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Bally Total Fitness Scam and cheating

A few years ago, Bally's Total Fitness was involved in a lawsuit where their CEO mislead investors. Bally's has been overstating accounts receivable thru fraudulent activities. In their financial statements, Bally's showed an unusually high amount of receivables from their customers. THe CEO was in the process of obtaining money thru stocks. The SEC investigated Bally's and found out that the CEO had done fraud involving stock offerings. The Company was suffering losses and needed capital. Easy way to raise capital was thru the sale of stock. The CEO misled investors by showing more receivables. It was easier for Bally's to pump up the receivables by fraudulently putting customers on collections, forging signatures on 3 year contracts, and committing identity theft.

If Bally's has your personal information (name, drivers lic, date of birth, work info, social security#, bank account info, credit card info), they will put you on collection to show more receivables (current assets). This would make Bally's look better on their financial. Bally's has been committing fraud for a very long time. It all starts with their sales people and management lying to potential customers. They would forge signatures for customers who did not sign three year contracts after obtaining all necessary personal information. Bally's was also overcharging customers (charging for a 37th month on a 3 year contract, overcharging bank accounts/credit cards, exc.). Bally's purchased non-franchised gyms and turned them into Bally's. The customers that were members of these non-franchised gyms usually got screwed by Bally's. Bally's overcharged these customers by charging their bank accounts and credit cards without authorization. Some members of these non-franchised gyms canceled their memberships soon as they found out that Bally's was going to take over. Bally's did not want to cancel the memberships and instead put these customers on collections.

Bally's Total Fitness is one of the most fraudulent companies in the US. Bally's fraudulently overstated accounts receivable to cover operating losses. Bally's bubble is going to burst and this company is going under water soon. I have been victimized by Bally's by filling out a sweepstakes form where I won a free 2 week membership. I refused to sign a 3 year contract. Only thing wrong I did was to give the sales personal my personal information.

The salesperson, Abel Perez, after he quit Bally's, told me that my signature was forged on a 3 year contract. He warned me that Bally's was going to place me on collections. Able told me that they did this to lot of customers that filled out the sweepstakes form. And nobody wins in this sweepstakes as it is only a scam. I like to start a class action lawsuit.

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WorkoutWarriorStan
, US
Mar 09, 2011 2:21 pm EST

They sent a bogus offer out last weekend offering to renew my subscription for one year at a cost of 0.00. I tried to click the link and was then told the offer expired, and when i called to complain it was a big hassle and turns out they claim they made a mistake and sent out a bunch of these offers. I was upset about it and after talking to a SV they at least gave me 3 months free added on to my membership. They say that they have been routinely giving out 3 months free to those that asked about this error but at first they tried to deny me anything. I was wondering if anybody got more than that or if they are screwing anybody else and telling different info to different people?

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Lisa
, US
May 29, 2011 6:28 pm EDT

On 08-25-2004 I was contacted by a sales person from a Bally's Club saying I won a free week to workout. I went to the club to accept my week pass and was talked into signing up for a 30 day money back guarantee deal. How can you go wrong with a written guarantee? The salesman began typing up my '30 day' contract and asked me if any of my family members would like a pass to workout with me. I named my kids and boyfriend. He hands me the contract and it's for one year and he had listed my kids and boyfriend. I said to him that I didn't want them on my contract because they may not want to go to the gym. He said not to worry because at the end of my 30 day trial offer all I need to do is redo my contract and take them off. He said it's best to leave them on there because they may decide to go with me and swim or jump into the sauna. Then he added 'you don't want to go through more paper work. It'll only slow you down.' I took the contract with only 50% sure that I'd join for a year at that gym. The guy wore me down just selling me a silly 30 day deal. The only way to qualify for the 30 day deal is to workout for 12 days out of 30. And if you're not satisfied then you request in writing that Bally's Total Fitness provide buyer with a full refund of all membership fee and dues (if any) paid to Bally's to date for Member's membership and cancel Member's membership, in accordance with the official rules set out on the back of the guarantee. I did 15 days and told the sales people that I was going to cancel. I mailed a letter and believed it was done with untill I received a bill for the amount of $2, 936.00 I am still disputing these charges that are now on my credit report.

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rrNYC
, US
Jul 23, 2011 3:28 am EDT

All right,
This fitness center is very dirty...
1) The toilets are always dirty
2) many times there is no soup
3) almost always there is no paper to dry your hands or paper for sweaty people without a towel to dry themselves
4) People actually workout without towels! that's just nasty when they don't wipe out the benches!
5) PT are rude... there is the PT that always tells people to rack the weights or to not drop the weights on the floor!
6) It takes them about 1 week to fix machines. Some machines are very critical and need to be fixed in less than 24 hrs!
7) Pins are getting stolen and it takes them times to replace them. One time they wanted to "punish" us, so they just removed all of the pins.
I don't care if they are getting stolen, not my problem! catch the thefts or replace them instantly
8) THE AC! at least once a month, the AC breaks. This is just horrible especially in the summer times!
One time I came to the gym and just because it was broken, I just left...

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Marty
,
Oct 14, 2008 10:26 am EDT

What a very unprofessional run healthclub. They could care less and the members just the money. With their rotation policy where their are 3 GM each year how could someone take this place seriously.

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jeanette88
Bronx, US
May 23, 2014 9:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Signed up for a personal trainer 2x/week for 4 weeks. The contract that was sent to me said something totally different and I don't remember seeing the contract about the personal trainer, only the gym membership. After 3 months I realized that Bally was still charging me personal trainer fees 120.00/mo. When I went to talk to someone at the gym about this they pointed out that my contract said recurring but I explained that the contract was never explained to me. After I left the gym I looked over the contract again and realized that the reason the contract wasn't explained to me was because they never showed it to me, they even forged my signature which looks completely different than my normal signature. Definitely going back down there with the police because forgery is a felony and I'm pissed that they are giving me a hard time about refunding my money when I never signed the contract.

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seahappi08723
Bricktown, US
Mar 26, 2014 2:49 pm EDT
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please let me know if you do this, I too have been thinking of seeking restitution for overcharging of fees for the past year on my account and my husbands. my email is jcwickedenterprises@yahoo.com

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Crystal85
New York, US
Jan 30, 2014 7:17 am EST

when I first joined ballys a month ago the sign said 9.99 a month when I got inside to join however I was told it would be 20 dollars a month I said no big deal I signed up anyway the process of signing up a pt trainer came I in he said he would charge me 200 a month for personal training I said I can't afford that so he said he will train me for 120 a month I agreed I told them I don't have the full amount I was told I could pay 40 and give the 80 dollar balance on Friday on Friday I paid the eighty dollar balance on my debit card I am now being harassed by ballys because they are saying I was supposed to pay eighty dollars cash not debit so because it was there mistake I owe them eighty dollars they told me that they voided my eighty dollar payment I been checking my bank statement everyday there is no void they want me to hand them over a extra eighty if the price of personal training is 200 and it's non negotiable then it should be stated as that don't have me sign a contract telling me that I can pay 120 a month when the real amount is 200 they seem to have shady business practices and they already have my banking info I'm sorry I wasn't aware of this in the beginning I hate this gym

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rrNYC
, US
Jul 23, 2011 3:23 am EDT

All right,
This fitness center is very dirty...
1) The toilets are always dirty
2) many times there is no soup
3) almost always there is no paper to dry your hands or paper for sweaty people without a towel to dry themselves
4) People actually workout without towels! that's just nasty when they don't wipe out the benches!
5) PT are rude... there is the PT that always tells people to rack the weights or to not drop the weights on the floor!
6) It takes them about 1 week to fix machines. Some machines are very critical and need to be fixed in less than 24 hrs!
7) Pins are getting stolen and it takes them times to replace them. One time they wanted to "punish" us, so they just removed all of the pins.
I don't care if they are getting stolen, not my problem! catch the thefts or replace them instantly
8) THE AC! at least once a month, the AC breaks. This is just horrible especially in the summer times!
One time I came to the gym and just because it was broken, I just left...

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D&B
, US
Jan 13, 2011 6:34 pm EST

The law offices of Dworken & Bernstein Co., L.P.A. are currently investigating whether Bally's consumers are eligible for relief. If you are interested in assisting with this investigation, please call or email. Thanks, Leah.
[protected]
[protected] toll free
lcole@dworkenlaw.com

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AngelicaG
North Hollywood, US
Sep 17, 2010 12:30 pm EDT

How do I join this lawsuit? Bally's is actually taking me to court after forging my signature onto a contract I never even saw. Write back to agelica4412@att.net

ComplaintsBoard
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7:05 am EDT
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Bally Total Fitness Pedophiles who work at bally total fitness

I read some of the discussion topics that people posted regarding a Bally's employee in Oxnard being a pedohile and that pig Riadh Hamdi in Downey hitting on teenagers. I thought that instead of reporting it to the Bally's corporate office, maybe gov. authorities who know how to deal with pedophiles should be informed about these people. I got the following info. from the "how to report a pedophile" website:

Step1 Gather evidence. Note the time and date of the illegal activity, the names of the participants and the location of the act. If the activity took place online, screen print any information from the computer, such as cookies that form a trail of Internet pedophile activity, if possible.

Step2 Call the police or go to the station. You will have to make a statement, so be prepared to go on record with your complaint.

Step3 Speak to someone in the special crimes unit. This department handles sexual crimes against children.

Step4 Contact the FBI. The FBI handles online child pornography and online pedophile activity. The FBI has a dedicated line to handle the cyber crimes against children and a website that lets you report the crime online (see Resources below).

Step5 Note any children that the suspect has contact with. Inform the authorities. Talk to the children's parents. Let them know that their child may be in danger. Of course, speak to authorities before sharing the information with others, but the safety of the children is most important

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6:04 pm EDT

Bally Total Fitness Prostitution masked with personal training

Believe it or not, I got pregnant by receiving personal training services at the Bally Total Fitness in Downey, CA. I began training with Riadh Hamdi, who is supposed to be a "fitness director". Anyway, to make a long story short, I did not know that he was married, or that he had sex with every other client. Now, I have a 5 month old baby, and his wife is divorcing him. I also did know that Bally's let's him "train" without a personal training certificate, or that the real reason why is highly interested in seeing women is because he needed someone to file an immigration petition for him, since his wife would not petition him. He also has battery and assault charges that Bally's ignore when they hired him. Way to go Bally's! You only hire quality personnel.

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crazyconsumer
Boston, US
Aug 22, 2009 1:15 pm EDT

hahaha

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DAVE
,
Aug 03, 2008 12:03 pm EDT

I know exactly who this cheap [censored] is. Her real name is Amy Venner and has a ### business selling organic crap that gives everyone diarrhea. Her website is organicbynatureinc.com. Feel free to email her at : asandoval@organicbynatureinc.com and tell her exactly how you feel about her wide-set vagina. Who knows? everyone who is a man, or can sit on a curb with feet long enough to touch the ground may get lucky. Just remember to wear a rubber, as you don't want your dick to turn green and fall off.

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Joe
,
Jul 22, 2008 7:38 pm EDT

So was the prostitute you? Did he make you have sex with him?

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joe
,
Jul 17, 2008 6:11 pm EDT

You chose this winner...You sound loose.

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8:26 am EDT
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Bally Total Fitness Worst gym ever

I'm on official Military Orders to ship out overseas. In the process of this my orders indicates certain schools I must attend before shipping out overseas. Bally's refuse to cancel my membership indicating that I'll be doing "training" before I deploy overseas. They stated that I will not be able to cancel until my actual deployment date. I will be attending these schools while on base and leaving the base is limited. They will not cancel my orders. The worst gym, customer service, satisfaction, and relations in the world. I do not and will never recommend Bally's. Guess what gym I wouldn't be attending if god spears life when I get back?

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Tiredof Whiners
, US
Apr 14, 2009 8:37 pm EDT

Were you enlisted at the time you signed the contract? If so, you knew you would probably be shipped out, so you should not have signed a contract. You were not drafted, you chose to go into the military, so you were the one who entered a contract that you had no reasonable expectation that you could fulfill. Don't blame the gym for holding you to a contract that you willingly entered into.

Or maybe it makes more sense to you this way. Suppose you were NOT in the military, but you had PREPAID for an entire year of membership. One day, you go to the gym, and you find out that is closed for 6 months, because the entire staff were enlisted and all got called overseas. The note said, "we are really sorry. We didn't think we would be called to duty. We still expect you to honor your part of the contract, so we are keeping your money." Would that be okay with you?

By the way, I agree that Bally's is crap, but not because they expect you to honor your legal obligation.

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3:49 pm EDT

Bally Total Fitness Membership scam!

In feb of 07 went to check out the fitness center to put my daughter in there but a had a salesman that not only gave me the wrong info but also told me that we would sign up for the program, but if we did not pay the total down payment then the contract would be null and void. So at that time i couldn't do it, so i didn't make the last down payment so to show us the little people that they could yield this in front of us. They sued me for a membership that we didn't use. So whats going on is that the corporation of ballys is good as other companies they don't keep their word.

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4:24 pm EDT

Bally Total Fitness Customer service

I was issued a ballys card and needed to have my picture taken. The employee named mike rudely positioned the camera to take my picture and exhibted customer service by shoving the camera in my face. This is a problem because i didn't feel treated with respect and was made to be insignificant. The employee didn't communicate to me at all during this service with an apology he took it upon himself to give me service by the standards shown here. I'm upset, i feel like i've been treated like a dog and don't believe in the strength of ballys customer service effectiveness.

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bally is the devil
Boulder, US
Jun 11, 2008 1:31 pm EDT

Oh honey, you just wait till you try to cancel your membership. You aint seen nothing yet!

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4:09 am EDT
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Bally Total Fitness Rip off!

I joined bally's a couple of years ago and against the wishes of a wiser friend signed a contract that made it convenient for them to dun me till my dying days over the fact that I canceled after six months. I have now for three years received threatening phone calls, and a bad credit rating as a rsult of this so-called contract. One bill collector said she was sending the sheriff to my door. She implied she would be there also even though she was calling from some boiler room in Florida.

Now it's being handled by 'Performance Capital Management', I am amazed that the fact I paid all dues is overlooked and they scream at me 'you signed it' is all they can come up with. The Bally's corporation must really be something as I am sure they don't need the money that bad.

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Julius
,
Oct 08, 2008 5:58 pm EDT

We signed contract with Bally 2 years ago. Nobody told me then that I'm "getting a loan" as representative named it few months ago. We moved few months ago (to be closer to work) and then I checked that nearest Bally center is 6 miles away from our house or office I tried to cancel my membership cause driving 6 miles just to exercise seems stupid. That's then I found out about the loan. I signed that contract but I had no idea that I'm getting a loan which I have to repay and it doesn't matter if I'm using their services. As I call it it is legal scam designed by Bally and I will never ever will be Bally customer again, it's not like I'm their customer now, no, I just paying my loan! I'm considering these payments what I have every month, as a reward to whoever had this idea and created legal scam these days in US!

Stay away from Bally if you want avoid paying loan back for three years! There enough fitness centers around where you can exercise for affordable month to month payment. Once again STAY AWAY FROM BALLY FITNESS!

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7:52 am EDT

Bally Total Fitness Auto billing decline shady practice!

SUMMARY
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* Bally Fitness PURPOSELY incorrectly submits automated monthly credit card charges for a pool of customers to get their customers on the phone.

* They do this by submitting the credit card charge without the proper information to cause a soft decline.

* They then leave an automated message from 562-484-2199 (headquarters - now shows up as UNKNOWN CALLER) on your phone asking you to call them back to handle a billing issue.

* Once on the phone, they then proceed to offer a 25% discount if customer pays out the remainder of the contract while trying to resolve the automated
billing issue.

* Bally Total Fitness filed for bankruptcy in 2007 and they are resorting to shady marketing techniques to generate revenue in 2008.

DETAILED ACCOUNT
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Let me preface that Bally Total Fitness filed for Chapter 11 bankruptcy protection during the summer of 2007. They are clearly in financial turmoil and as I see it, have adopted shady practices during the recovery process.

I have been a member of Bally's for over a year now. Everything was fine until 3 months ago when my AUTOMATED monthly billing which I had set up when first signing up for the plan, stopped working. No information had changed, including my credit card info and billing address and my charges on the credit card never get close to the monthly spending limit. I have approximately 10 other merchants who automatically charge my credit card every month and have not had this problem with any of them.

I first found out about the issue from an automated phone call left by Bally's at 8:30am one morning requesting that I call a phone number to resolve an issue. I called the number and spoke with a representative who told me that my account was past due. They proceeded to ask if I'd like to pay over the phone. I mentioned that I was on automatic billing and that the fees should automatically be charged every month. She said the card had been declined. I proceeded to tell her that there is no issue with the card and to reprocess after confirming credit card information. She then said that she would have to charge a late fee. I requested to speak with the manager and eventually (with a lot of effort) had them waive the late fee, but they did not acknowledge the problem was on their end. The manual process of my credit card went through fine.

A month and a half later. I receive the same automated phone call from Bally's. I call back, speak with the representative, who said that they tried to auto charge my card and received a decline message. I asked for the specifics or a transaction #. They had nothing. As I asked to verify my address and credit card # to ensure they had the information correct, the representative proceeded to tell me about a special offer to help me out. THE SCAM UNFOLDS: he told me he can currently offer me 25% off my membership costs translating to $250 in savings if I paid upfront for my membership until the year 2010. Followed by, "Then you won't have to deal with these automatic monthly billing issues". The introduction to the offer was unnatural and came out of the blue... I declined and said I would speak with my bank to confirm the issue was not on my end.

I then called my bank and the credit card company. Both of them confirmed that the credit card was well under the limit and has never been over the limit since I first got it. They then confirmed the attempted charges from Bally's but mentioned that the error codes were odd. It didn't point to any specific error with the credit card request for processing, but the error code did state that they were not passing the correct information. Keep in mind, the credit card didn't change, address didn't change, and auto billing had been working fine for a year.

I called Ballys back and asked a different representative if she was told to state the 25% promotion to customers who are having "billing issues". She confirmed that this was true. I then asked to speak with the manager. The manager refused to believe the issue was on their end even after relaying the info I obtained from speaking with my credit card co and offering to conference call her in with my credit card to prove that they are not posting correctly and that my credit card was over the limit. I then asked her to manually process the credit card. She agreed and it went through without issues. I told her that the issue was clearly on Bally's end. With a bullish response, she told me that she didn't believe that this was true but will confirm next time an auto charge fails.

Anyone else experienced this issue? My guess is they are doing this to a pool of customers to try and build revenue for the year.

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nycgreg2009
vvvv, US
Apr 21, 2011 3:51 am EDT

My year long membership had expired back in Feb. but my credit card has been charged twice a $35 fee. I sent an e-mail and even went down to their Coney Island ave facility and had them check to see if it was really cancelled and that the billing would stop, and i was told it was. Now I have to go back down there. Never again would i join that gym.

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3:21 pm EDT

Bally Total Fitness Denied cancelling contract

I Caryn R. Kershaw Morris have been a upstanding member of Bally Total Fitness since 1994. My husband has been in the military for 14 years. He was recently deployed to war in Iraq for 15 months and came home Jan 19th. We have PCS orders for Fort Benning, which is located in Columbus, GA. I moved to Columbus GA Dec 28, 2008.

My sons and I were engaged in the three year black belt program Bally's offers. I signed a contract for each of us. I did not want to sign a contract but the Bally's rep said I could get out of my contract by providing a lease or military orders, if they do not have a program or have a Bally's with-in 25 miles of driving. Well, the closest Bally's is in Atlanta, GA which is over an hour away from me. And they don't offer the black belt karate program either. My membership is paid in full.

So I called the rep and she told me after waiting to get through for 45 mins that I had to write a letter via fax and send a copy of my lease. I did just that. In fact I not only sent two fax letters I sent 3 and they said they never got any of them. So I sent a certified letter which Bally's had to sign for. I received confirmation they got my lease and letter, and all the documentation for cancellation.

I was written a letter at my new place of residence in Georgia that they could not verify my new address because the signature on my lease was not included. in fact it was. I have complete copies of everything I sent. All Bally's had to do if they were uncertian was call the number on the lease. How much sense does it make to say "hey we can't verify your residence, and then send me a letter to the very place you can't verify?" Which means Bally's updated my information and gave an excuse not to cancel the contracts.

So I faxed the information again and sent another certified letter March 17th. Now they are saying that my name has changed and they need all types of verification it's me. But yet, my sons names are the exact same on the contract as on the lease, and they never canceled their contracts. They told me over the phone they needed verification that they are minors. So I faxed Bally's a copy of their birth certificates, when it states clearly on their memberships their ages and birthday. I sent all of this information certified mail which my lawyer advised me to do.

I find that faxing does nothing, they just say they never received it, however I have all the fax confirmations that they did receive it. Which can stand up in a lawsuit against Bally's. I also asked for the full refunds of our contracts back dated from the dated they signed the the certified piece of mail, with all the documentation. I really believe Bally's doesn't bank on people to file law suits against them, however I will be filing a lawsuit if they do not stop the bank drafts and refund the money they took to pay themselves.

I have given written notification and proof of re- location from Houston to Georgia as required by the contract. As the contract states in paragraph #7, member may cancel if "more than 25 DRIVING miles from either the club of enrollment OR any other club 'which Member is ENTITLED to UNDER THE MEMBERSHIP PLAN CHOSEN'".

My interpretation is that if I cannot use ANY other club, as stated on this agreement, that I qualify for cancellation. However, Bally WILL NOT, after repeated phone calls release my contract. Additionally they maintain that they can "transfer" the contract at will to any participating club. This however is not the case and is not WRITTEN under this paragraph or any other paragraph.
The customer service rep. maintains that ALL contracts fall under this broad clause and they determine driving distance by www.mapquest.com. which is also not stated in the contract. It seems to me that they have VERY substantial latitude in their analysis of what is or is not permissible in their contract. I have had NO choice but to close the direct withdrawal account.

Inasmuch, all of the customer service reps that I have been in contact with prior to today in hopes of gaining consistent clarification (which has never been the same) as to my rights, have been completely unwilling to accept this written and supported assessment of their own contract. It is clear that my ONLY course of action is LEGAL as they continue to maintain their position. It leads me to believe that they hope you will not have the interest in a protrated legal battle and will succumb to this abhorrent treatment because of the absence of drive to bring the dispute to a just conclusion. I cannot negotiate with a customer service rep who is TOTALLY unqualified to provide legal interpretations of this contract, nor should they be allowed to do so.

I feel I have been cheated. I feel that in good faith I cancelled this contract using the procedures they set forth. I signed the Bally contract after reading it in its entirety. In good faith, I believed that abiding by the procedures set forth in the cancellation clause that I would be free of this contract. This company never attempted to make good on their customer service promise.

Furthermore, when asked to speak with a manager who might be somewhat educated about their practices the cust. service rep disconnects and does not have any intentions of giving his/her name.

My advise to be to others who are going through this would be to send everything certified mail, keep copies of everything. If you call be patient and wait for 45 mins document everyone you speak to at the time and date. Write down exactly what was said and go after them legally through class action lawsuit or small claims court. And make sure you bring all your documents with you when you go to court.

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Caryn Kershaw
, US
May 28, 2014 6:17 pm EDT

This is an old post... I heard Bally's changed their name to Blast Fitness...

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angelica sonia
Kissimmee, US
May 20, 2011 3:22 pm EDT

Ten years ago this company tricked me into signing a contract that I didn't know was for 2 years, the manager told me it was just to try it for 2 weeks, and I did try it for two weeks and didn't return. After a while we received calls from a collection agency that we had to pay 1, 200 but rose to 2, 000 with interest paid. after we had already paid, I get another letter that I had to pay another 2, 000. We canceled the payments and then we got a letter from the court that we ignored, and now I'm in big trouble because a judge ordered to freeze my checking account to pay Bally every penny we "owe", we need help, let us all proceedings against the company that cheats and scam people.Each day that goes by the court is charging me for cutting costs

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Pops55
Virginia Beach, US
May 09, 2010 12:17 pm EDT

I went into the Virginia beach Bally's just for information on services and rates. They said they had no literature but even though I was halfway out the door I was practically kidnapped as they wanted me to spend time with a rep. You'd think the place would have a ready made brichure with rates. Just happened on this site when i was looking for Bally's corporate site. i read enough to warn me off the place!

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Rhiana
,
Nov 12, 2008 1:19 am EST

I should have listened to my husband as he warned me about Bally's Total Fitness. I am yet another individual who has been extorted by this fraudulent corporation. Their business tactics are completely unethical. I full-filled my obligation of working out 16 times within the first 3 months of joining in order to cancel my membership. During my first week with the club they were unable to make me a membership card as they claimed the machine was inoperable. I made sure I signed into a log book at the front desk as I had reservations about joining from the minute I entered that facility, I should have listened to my intuitions, that is my biggest regret.
Long story short, I cancelled the membership according to the stipulations written in tiny fine print and I had thought I had covered all the bases as well I was canceling the membership for good cause as well being that they failed to allow me access to their heavy punching bags during mid-day, which was why I joined the gym in the first place and I was adamant about having this amenity open to me freely and without restrictions. I was promised access to the punching bags at all times morning, day and night. My sales rep even told me I would never have a problem using any of the equipment at any time and in the event somebody did refuse me access he would quickly remedy the problem. That certainly was not the case and it was very apparent they cared little about my needs as a club member as during my third visit I was instructed the the punching bags were not to be used outside of the punch bag classes which I did not want to join. The sales rep acted as if we never had the discussion I just mentioned thus I cancelled, only after I had completed 17 total workouts, 1 over the mandated number being 16 to cancel a membership.
Shortly after formally canceling this membership I discovered they had not ceased in debiting my account. I immediately called their corporate office and was informed that they denied my cancelation, stating that I had failed to full fill my obligation of 16 workouts, as they reported me as having 15, one shy. I instructed them to check the log books for that Gym on specific dates and times letting them know the machine which prints cards had been down for several days during my first week of joining, I also gave them the name of the person who worked the front desk during that time period as he was the individual who stated the machine was done and who also handed me the sign in book per my request. They were not willing to look into this matter what so ever.
Conclusion: I had my bank close the card out that they were debiting and reported them for fraudulent debiting. Shortly after that I discovered they had reported me to the credit bureau. They then contacted me basically telling me I would have to pay the full amount of the membership and there was now nothing I could do nor were they willing to retract the reporting made to the credit bureau. I am disputing this of course but all of us need to work together and take Bally's out. How is it that our system allows this type of conduct to continue or start in the first place. Why are we also not entitled to report a corporation to a consumers credit bureau of sorts. We should have the same if not more entitlements than do the corporations. Who is there to protect us and how is it that are credit can be ruined, fraudulently without any recourse. I am disgusted..., but I am far from giving up on this.

It is Bully's not Bally's, . And it's time we make them pay for all of the unethical, illegal miss-doings they have enacted on so many good, honest people

Rhiana M.D

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Debbie
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Oct 27, 2008 12:26 pm EDT

I agree fully - I was conned into signing a 48 session with the trainer and after 24 visits could not pay the ending amount of $700.00. I told them that I could not pay, lost my job and will not be training with them anymore. Even to take the money from my membership which I would forfeit - no - they wanted even 100 a month which to me was alot of money when you get laid off. I have since sent a doctor's note and still waiting to hear from them.

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Gaurav
,
Jul 17, 2008 11:20 am EDT

I agree with all the comments above. Bally's is a totally non professional extortionist kind of organization and it deserves to be closed down. I believe that if all of us cheated customers come together on one platform and file a combined law suit against bally's unfair practices and the unprofessional methods they employ to cheat poeple, it will at least deter them from repeating their unprofessional behaviour. Individually none of us can take them on for their Gangster type behaviour. But I firmly believe that If all of us unite and take Bally's management head on, I am sure we can get this organization of thieves to close down.
What says everybody?

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bally is the devil
Boulder, US
May 08, 2008 4:26 pm EDT

This company is the Devil. I cancelled my account with them over a year and a half ago. It took me 4 months of talking with them several times per week, a folder full of faxes, many angry phone calls, and of course, eternal holding... finally cancelled, unbelievable! I finally did it! Not so much!...Yesterday I received a collection for money owed to Bally Fitness for 817.00 for my "unpaid" account. They told me that someone named Linda was a buyer that opened the account for me because I was not able to be there personally to open the account for myself. They also said I have not one, but 3 accounts open with them and 2 are actually in collections. I guess I'll get that bill tomorrow? I spoke with the collection agency and they said they are unable to drop the collection unless Bally sends them a fax saying my account is closed. When I spoke to a supervisor at Bally customer service he told me that I had to send them a copy of my drivers license and 5 signatures. Gee, I wonder what those crooks were going to do with that. I cannot believe this corp. actually gets away with this as a read post after post. I would like to join any class action lawsuit that might be happening. I will be speaking with an attorney about bringing one about if there's not one already.

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Tawanda
,
Apr 27, 2008 7:17 am EDT

I was completely scammed with my membership. I was conned into signing up for a 3 yr membership at $72.38 per month. Approximately 4 months later the representative came and told me that I should change my plan. The reason: he hadn't shown me any less expensive plans so that he could make commission ($100!). I went to the gym manager and was told well let that account default and we will just sign you up for a new less expensive plan. I called all over never getting any assistance. Well 3 yrs later I get sued by Bally's for over $1500, they settled for $700. I can't stand this company.

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Dorothy
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Apr 21, 2008 7:24 am EDT

I highly agree! I hate Bally. If I had known that I would be swindled into a 3-year contract, I would have never set foot in the door. I was told that I could cancel my contract within the first 2 months. When I sent my statement to headquarters to cancel it, they claimed they never received it. I only had a window of 10 days to send my statement, and by the time I was notified that it was never received, 10 days had already lapsed. I actually wanted to sue the company, but I am still a student. Where will I get the money or resources to do that? It would be great if all the people in the world who have had similar or horrible experiences with Bally's shady tactics got together. I bet a huge group of us could coerce some change out of the big and corrupt corporation.

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Joaquin Santos
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Apr 17, 2008 6:04 pm EDT

I stongly agree with this complaint. Ballys is an unprofessional organization and it should be shut down at this very moment!

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2:42 am EDT
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Bally Total Fitness Health club from hell

Bally's management has abused the bankruptcy system several times and wastes money. Trainers get $80+ dollars per hour without education or certification from any outside agency - Bally's pulls them off the streets and trains them. Women complain about sexual harassment from one trainer named James W., a short, balding, obnoxious old man who offers free personal training sessions for sex. Many women have complained and management always says that no one complains. They have equipment which is faulty and could cause injury and you hear about it from other members, staff does not volunteer the info.

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Manda123
Fort Lauderdale, US
Feb 01, 2010 8:00 pm EST

I was sexual harassed while working at Bally Total Fitness in Florida. I have tried to retain an attorney with no success, I wonder if it is because they are in Chapter 11 or because they will put motion after motion through the court system for a never-ending trial. I look forward to the day when the company goes out of business!

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DownWithBallys
, US
Jun 28, 2009 1:02 am EDT

While it seems like the only thing we can do is post on scam.com, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at www.michaelmoore.com or you can email him directly at mike@michaelmoore.com.

I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can! So try it! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.

~Peace.

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Dana
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Aug 11, 2008 3:08 pm EDT

K. Sherman,
You are absolutely right. Riadh Hamdi is a disgusting old guy who is also balding. He too offers free sessions in exchange for sex. He's body is like a science experiment gone wrong.

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joker
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Jul 29, 2008 7:33 pm EDT

A really suck representative I met in Fremont, CA. This representative "S" tries to confuse you with their plans and make you not clear as he can. Also, another non-responsible personal trainer "S" and even doesn't know how to calculate I guess. It is said that " total 2 hours training" and I was told one hour each time. But first time only half an hour and next time he said it would be another 1 hour. But how can 30 mins plus 1 hour equal to 2 hours? Membership fee is not a big deal, but I feel I was deceived. At the end, I cancle it right away.

ComplaintsBoard
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12:38 pm EST

Bally Total Fitness Scam and cheating!

Today I got up to go the the 6:10am spin class. In order to take a spin class you have to sign up for a bike. Since I was the last person on the list (#13) I had to give my bike up to someone who had prepaid $2.00 to reserve a bike. Now was that my fault that ballys took a pre payment and didn't take that bike off the list? I was so upset because I only go to this facility to take spin class with the Great instructor who's name is Beverly. I already have a membership with Aquatic Fitness (I love it here!) Beverly use to teach spin class here but she moved to Bally's and that is why I go to bally's just to see her. Why Can't Bally's have more bike and keep the bikes they have in working condition...

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Anon1000
, US
Jun 30, 2011 1:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They used to have a number in their Norwalk California location (562) area code but they recently disconnectd the access to customer service there. If you dial 0 it automatically disconnects you. They do that and extend their turnaround times to make a final monthly charge or two. If you cancel, pay for the tracking fee with the postal servce so you can identify when Bally's receive your notice and document. Indicate in your letter you will not be assessed further charges.

File your complaints with consumer affairs, and tweet the heck out of your issue to anyone. Try to protect unsuspecting future memberss/prisoners of their contracts. They are about to go out of business, according to many blogs.

Review your contract. The older ones should not identify any cancellation fees, especially if your contract has expired. Take it as far as you have to. This organization is one huge rip off while all you are trying to do is keep in shape. Put these types of business off the map - they are pitiful.

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DownWithBallys
, US
Jun 28, 2009 1:01 am EDT

While it seems like the only thing we can do is post on scam.com, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at www.michaelmoore.com or you can email him directly at mike@michaelmoore.com.

I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can! So try it! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.

~Peace.

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Christine Gallagher
,
Mar 12, 2008 12:24 pm EDT

Beleive me I agree Bally's is terrible with their equiptment as well as their staff and professionalism. I was cancelled because another member told staff my mother was using my membership card. Since we both have the same name they beleived this person and cancelled my membership without notifying me of any problems with anyone using my card. Which the only one with a card would be me, my mom had used guest passes from time to time but did not use my card. They should had checked with me and advised me that someone else was using my card if in fact anyone did use my card. The staff members lie and misrepresent the company.

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12:00 am EDT

Bally Total Fitness Poor service!

I joined the gym and from the beginning there was a problem with my membership which spilled over to my bank account and Bally's making at least one debit from my checking account and there may be more if they don't correct the error soon but also now am dealing with trying to get the overpayment back to my account.

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Diane Brown
, US
Feb 13, 2009 9:54 pm EST

Funny you mentioned that. I'm from Jersey too, and i've been to that facility too. For the most part they are ok. Don't judge the facility because of that one bad apple. Talk to the manager, he/she will do the right thing. Good Luck

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Joe Johnson
Nyack, US
Feb 13, 2009 9:25 pm EST

I've been a member, for about 20 years, and never had a problem until now. I go to the Bally's Fitness at Wayne, NJ and the service person at the desk tells me, " You need to purchase a new card because the computer does not scan it, and i'm not going to type all the digits on your card, everytime you come here. Thats not going to happen!" I was shocked at the way she spoke. I told her the card is still in good condition, a little faded, but good. And it would be silly of me to purchase a new one, so kindly just type in the digits. She said, "This is the last time i will be admitting you in, because i will not type the digits again!" What customer service i tell you. No customer loyalty. 20 year member and this is what i get. Now i know why Bally's is heading down. And the funny part, is i had chosen Bally's over New York Sports Club, because i was trying to be loyal.

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12:00 am EST

Bally Total Fitness Bill after contract expired!

I am so disappointed and enraged with Bally Fitness centers in Clovis, CA, after I got billed to my credit card over $77 dollars monthly for 2 months. My contract expired on 12/28/2006. However, they have On the back of the contract papers and after my signature a cancelled point that allows them to continue billing me without notice after the contract ends. This is so unfair and I feel robbed by them.

To complicate the case, I only can cancel the contract by writing a note or emailing them. However, I do not find a link on the web to cancel the process. The only link is a customer note that takes 3-5 days to be answered. So, i do not know If they are canceling the membership.

They do not have an office to cancel memberships in the local branch, but i had to call an 1-866 number and wait about 20 minutes to discus with an operator.

It is so frustrating ! Hope, they take care of customers better.

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Jill G
,
Mar 12, 2007 5:33 pm EDT

I had the same experience as Xavier D. lara - only crunch started to bill me again 3 years AFTER my contract expired. they wont stop billing me until I pay the back payments - but I dont owe them any money! They are insane and corrupt!

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Bally Total Fitness - Employees are poor with customer service

I am filing a complaint because of inadequate and unlawful service. Upon signing the contract, I was told that "at any time during the three year contract I could pay a termination fee of $50 (per member) and end my contract"; however, when i tried to do that, I was told that there was no way I could possibly get out of my contract. The information I have...

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