Bajaj Kristal dts-i / bad service and customer care
I am F.Abraham Samuel from Madurai Tamilnadu India.My mother Mrs.Romina Finny bought a bajaj Kristal 2 wheeler on 10/10/2007 when i gave the vehicle to the authorized bajaj dealer for the first free service on 10/11 2007 they finished the service the same day and they returned the vehicle to me. on inspection i found small scratches and paint being removed on some areas on my vehicle also there were some faulty nuts and screws when i told them about this they resolved the nuts and screws problem.And now when gave my vehicle for second free service on 22/2/2007 they have cracked my rear tail lamp and refuse to accept responsibility stating that i have no proof.Also there is another problem;during the first free service they charged me Rs.60 for only the Teflon polish coating they recommended but for the second service the charged me Rs.75 for the same. When i enquired about this they simply state that the price of the polish has increased. I have the two bills as the proof. my vehicle has run only 927 kms and is new.but facing many problems due to the dealer is very annoying and i also think that the service men at the service centre are not qualified for the job many of them being illiterates. please help me to resolve the problems,after all consumers are the kings of an economy.i have entered the address of the authorised dealer who is the problem below.