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Baja Broadband / Problems

1 510 24th StreetAlamogordo, NM, United States Review updated:

I had a sudden move in 2007 from one address to another. In order to have my cable and internet services reconnected, I naturally had to clear my old account of $206.42 to have my new connections installed. The amount in question was late, however, was resolved in April or May of 2007, and my new service was installed. I work from home on the internet, so it is crucial I have a connection. I thought the matter taken care of. Then, in May of 2007, I started receiving collection notices from Credit Protection Association, L.P. stating I had an overdue bill and I needed to resolve this or they will post to my credit report, signed by a J. W. Preston. Needless to say, at the time, there was no contact information for this company. I went to the cable company in question. They stated that the account had been resolved and that I would not have been able to have new service had it not been. But, they could not initiate any disputes with the company, I would have to do so. They gave me a number to call. I contacted the company. CPA stated they would put the matter into 'dispute' and the cable company has 30 days to respond. I heard nothing else from the company and considered the matter taken care of. Then, in December 2007, I started receiving notices again from CPA. They have an address, now, on their form letter of 13355 Noel Rd., Dallas, TX 75240 and an 800 number, [protected]. However, the 800 number is a looping recorded message with options to basically dispute or pay. None of the options, #, *, 0, etc., gets you out of the loop to a real person. I again, today, had to call the cable company. I have another matter being looked into by the Senate Representative of our state and stated to my cable company that I am now simply going to forward this matter as well since I now consider this as harassment since this matter has been going on for almost a year and I am being threatened by CPA to forward payment 'IMMEDIATELY' or this will be reported to my credit report. I am now told by my cable company that the account was resolved, but that the payment was credited to my new account and not the old account and so I have remained in the system. I was not told this during the summer of 2007 when this originally started, nor obviously was CPA, yet I was told the account had been resolved. If it had been resolved, and CPA, contacted them for verification as they stated they would, why is this problem still around. The cable company now state that they are sending an email to their corporate office immediately to get this resolved. We'll see what happens next.

Va
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Comments

  • Da
      7th of May, 2008
    0 Votes

    What will we have to do to receive your signal when the switch to Digital is made next year???

  • Do
      1st of Jul, 2008
    0 Votes
    Baja Broadband - Scheduling
    Utah
    United States

    Why does Baja Broadband violate advertised and published scheduling of USAtv
    and its' Olympic Swimming Coverage?

  • El
      30th of Apr, 2013
    0 Votes

    Baja did something similar to me. Baja increased the rate for my internet service with out telling me and I was never able to get a bill from them. All of a sudden I get a call from them saying I owe all this money. I cancel my service and almost immediately get a call from the Credit Protection Association. They threaten me with a a bad credit report, but can't even get me an account number for me to put on the check I want to send them. I would definitely stay away from Baja. It is a corrupt company with shady business practices.

  • Mi
      24th of Jan, 2015
    0 Votes

    I am a unhappy customer in the Hurricane Ut area and the service is horrible. I am always calling for on reason or another. The current issue is that I have to go the whole weekend without my cable tv and this problem has been going on for sometime. I called and the customer service agent lied to me and said there would be a technician in the morning. I had to call back to find that she did lie to me and that Baja has no tech on Saturday, so now I have no tv for the whole weekend. Baja needs to go back and learn that the customer is the most important part of this business and to have 24/7 in house tech support. Please in the corporate office educate your customer service not to lie to the customer and install a 24/7 in house tech support.

    Thanks your POed customer

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